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Rated 4.0 out of 5 by 374 reviewers.
Rated 5.0 out of 5.0 by September Visit We have stayed here a number of times on the park-sleep-fly package. Wonderful accommodations with a great breakfast buffet. We are Platinum with the Intercontinental Chain and this is one of the nicest properties we have stayed. A great location if you are visiting Chicago. Easy to get to by train. September 27, 2012
Rated 5.0 out of 5.0 by Very comfortable accomodations and great breakfast My room was very clean, although bathroom fixtures and tiling were dated and in slight disrepair. Staff were very pleasant. The complimentary breakfast was outstanding. The pool area was well maintained and the children's splash pool was delightful. September 23, 2012
Rated 4.0 out of 5.0 by Airport Shuttle Had a good night sleep, and the shuttle was prompt with drop off and pick up. Even tho the shuttle back to the hotel had left the airport already, the other HI driver delivered us to our hotel. On another note, I am unhappy that the rewards offered was denied me, because I did not have an email confirmation of the reservation from a July stay of 2 nights over a Fri/Sat. I did send in the reciept with the payment confirmation on as well as the downloaded form. I have a reservation for a stay again in November, but I may cancell it. September 18, 2012
Rated 3.0 out of 5.0 by Internet was off for one day.... And it was only slightly slower than all the other days it was on. This hotel is not in a bad location, you can walk to a few places and parking is ample. But, come on Holiday Inn Express you need to pick it up when it comes to the things that make business travelers come back. September 16, 2012
Rated 4.0 out of 5.0 by Great airport location The hotel was clean and well maintained. The location was close to the airport for flight out the next day. Other than restaurants, not muc to do close by. September 16, 2012
Rated 5.0 out of 5.0 by Great place to stay for early AM flights out of ORD Great place to stay close to O'Hare. Free Shuttle runs every 30 minutes. There were even breakfast items - juice, yogurt, coffee out very early. There is some road and plane noise, but hey--you are almost on the runway! Bed's are comfortable, and room was dark. Parking if you need to leave your car is available for a very reasonable fee. September 15, 2012
Rated 3.0 out of 5.0 by All was Good except the internet Everything was great except for the slow internet access. September 15, 2012
Rated 3.0 out of 5.0 by Unresponsive Staff All was fine with our stay (with the exception of parking...there was a wedding on the upper floors and parking was at a premium), until we left. We accidentally forgot a shirt in the room. I emailed the hotel, using the email address on the hotels web page and called the hotel, leaving multiple messages. There was no response. It was when I called and spoke to a manager that I was able to learn that the shirt, which I left next to a lamp, was not in the lost and found nor turned in by housekeeping. I must say, I am not surprized, given that it took so long to return my call...why would I think there were honest employees who would turn in a lace shirt accidentally left behind by a guest. Disappointed that people can not be honest or trustworthy, let alone that the customers messages/calls were not returned. September 8, 2012
Rated 2.0 out of 5.0 by Billing Errors The Hotel charged me excess on my debit card against the bill they submitted to me. On trying to speak to the front desk staff to reconcile the difference and get my money back I got a rude response telling me that I should contact my bank and they cannot help me. My bank tells me that they dont have any message from the Hotel to return my money. I have lodged a formal compliant with the Hotel and hope to get the response - hopefully a positive response as against the rude response I got from the front desk September 7, 2012
Rated 2.0 out of 5.0 by Poor Service and Room The air filter in our room was so covered in dust I had a major flare up with my allergies. We stay at this location several times throughout the year for convience to the airport. The front desk staff had to reset my keys for my room 3 times before I could even get in. The last time I went down to get them to work she stated I will come up and fix them just call from the hallway I waited for 15 minutes still no one came I had to call again I had tickets for a play downtown I was late for because it took me over 30 minutes just to get in my room. July 27, 2012
Rated 1.0 out of 5.0 by STAY AWAY!!! What a horrible hotel!! We reserved 3 rooms for Friday through Monday. After driving 7 hours to get there we checked in and out of 3 rooms all 3 had non working keys! And 1 room was dirty from the previous guests when we went inside. When we went down to complain they the gave us another room on the opposite side of the hotel from our family. After complaining again they moved us to a suite across from our family...why didn't they do that from the beginning?? Now back to the keys...we had 4 adults and 6 children in our party so imagine how inconvenient it was when were were stuck standing in the hallway after coming back from swimming with the kids. We had to wait 20 minutes for somebody to come unlock our room for us. We had 5 different sets of keys before our room finally worked, my sister only had one working key after her 4th set of keys and my other sister NEVER got a working key!!! So for 4 days and 3 nights she had to wait for someone to come let her in her room every time she wanted to go in!!! That is ridiculous. Their excuse was their system had been upgraded and were having trouble with the keys for some time. Really? You're a hotel, people need to be able to get in and out of their rooms...get the problem fixed no matter what the cost! The staff was very helpful and apologetic except for the management..they were rude! Vee Vee the manager and Adam the general manger were so rude to us...very unprofessional! I almost forgot to mention that on Sunday none of our rooms were cleaned, so when we returned at 11 PM the front desk thold us they would take care of it in the morning...we were checking out in the morning!!!!!!! I would NEVER stay here again and I would never suggest this place to anyone,,,very unprofessional and very poor management! July 24, 2012
Rated 4.0 out of 5.0 by Stay was Great Everything went smooth, except for being able to get out of the parking area. Other than that, it was great. July 19, 2012
Rated 4.0 out of 5.0 by Great Place! Check-in was quick and painless, amenities were great! Parking was a bit odd given you had to go through a gate a number of times and wait for the front desk to buzz you out, but otherwise it was fine. Rooms were clean, a few channels on were not working on the TV, but it was mostly kid channels. Breakfast was well stocked and fresh. We would do it again! July 17, 2012
Rated 5.0 out of 5.0 by Buena experiencia El hotel está muy cómodo, céntrico y el desayuno está muy completo: Hay huevo, cereal, jugos, panes etc. En la entrada, se tardaron un poco en hacer checkin pero todo sin problemas July 13, 2012
Rated 4.0 out of 5.0 by Great Stay We were in town for DePaul University Commencement activities. The hotel was only several blocks from Allstate Arena where the ceremony was held. The freeway was easily accessed as well. Our room was clean and the beds were comfy. Some wallpaper was pealing but that was no big deal. The staff was very helpful and the breakfast was perfect for us. If there is one problem with this hotel, it is the fact that parking on Saturday night was extremely difficult to find. July 12, 2012
Rated 1.0 out of 5.0 by holiday inn express It's a very nice holiday inn express, with a good breakfast July 11, 2012
Rated 3.0 out of 5.0 by Nothing Special I usually stay at this property on the last night I am in Chicago because it is the only priority club hotel close to O'Hare and there is a good sports bar right next door.. I usually fly out early in the morning and I want to be close. The property has been around for years, and has been several different hotel brands. It has been both a mainline Holiday in and now an Express. Before that I don't know... It is very average. The sports bar and restaurant next door, Shoeless Joes is a great spot for a bite to eat and to catch a game on the tube... July 11, 2012
Rated 5.0 out of 5.0 by Great Experience I travel for work 100% of the time and this was my first stay at a Holiday Inn. The staff was wonderful. They did everything they could to accomadate us. I loved staying there and would go back and recommend this property again. July 11, 2012
Rated 4.0 out of 5.0 by Cant complain There was nothing to write home about. Price was high for the age of the location, even being close to the airport. July 10, 2012
Rated 4.0 out of 5.0 by spring break it is always crazy and hectic at spring break. the shuttle service needs to be better defined compared to the other local holiday inns. hard to remember which bus to take. July 10, 2012
Rated 5.0 out of 5.0 by great service and a great price We recently stayed at Geneva Ridge Lake Geneva Wi. and it didn't come close to the accommodations at HIE Rosemont.. The work out facilities, breakfast and super staff made our stay great. We have already booked for our stay prior to our flight to Maui. July 10, 2012
Rated 4.0 out of 5.0 by Mr. I left a tube with drawings in it in my room. I called when I got home and was told they would be sent to me, still waiting..... July 10, 2012
Rated 4.0 out of 5.0 by Comfortable room We where staying for short time via layovers. Had an early morning flight so had to leave before breakfast . We rec'd a sack breakfast but there where 2 of use and sack was only prepared for one. Just an oversight We were sure. Other than that very nice facility July 10, 2012
Rated 5.0 out of 5.0 by Accommodating at last minute My husband had never stayed at this hotel before, unlike myself, so I knew there would be rooms facing O'Hare. We had booked the room that morning from our hotel in Minnesota and I requested a room facing the airport. Thank You for giving us a room facing the airport! My husband was like a kid in a candy store, he stayed glued to the window just watching the planes come and go while he was in the room July 10, 2012
Rated 5.0 out of 5.0 by great service, shuttle service is a great benefit every thing about our stay was enjoyable. We got prompt service to and from airport. July 10, 2012
Rated 1.0 out of 5.0 by Great location terrible service I stayed here on the last night of a business trip prior to flying out early the next morning. Being a long standing Platinum member I am a used to receiving perks like early check in if my room is available and general common courtesy. First off the staff was incredibly rude to my coworker (another Platinum member) and I and immediately gave us a hard time about wanting to check in 1 hour early (3 pm vs. 4 pm). After that, when I found out that I had been mistakenly assigned a two twin bed room after requesting a king bed room, I asked if I could switch my room to a king bed room. The staff refused and wouldn't give a reason. I have never had this happen at any Holiday inn unless it was sold out, and I was not told this was this case. In any case the staff at this hotel is horrible and I will never stay here again. July 10, 2012
Rated 4.0 out of 5.0 by Shuttle Service I choose this hotel because it was close to the airport and offered a shuttle service. The only issue is I had a very early morning flight and the shuttle does not run that early in the morning. i'm sure many business people stay at this hotel for the convenience of the shuttle and it would be nice that a shuttle is offered during the airport hours no matter what they are. Was a little upset about that when I found that out once I arrived. July 10, 2012
Rated 2.0 out of 5.0 by would not recommend We had a block of rooms for our group there for a childrens travel tournament. Not happy...First thing when we walked in the room my kids did what all kids do run and turn the tv on. Only to find the menu with a provocative photo of a woman to advertise the adult portions of the tv. I was so mortified. I couldn't believe the pictures that were on the screen just from turning on the tv. That night at about 3am there was a lot of yelling, cursing and craziness coming from the hallway. I called to the front desk to complain and ask for them to take care of it and I was treated as if it was no big deal. The next morning I went to the desk to complain and see what we can do to solve the problem. So instead of moving the problem women that were making all the noise out of "our" block they wanted to move the 3 families that were upset to a complete seperate floor away from our group. We had to argue for 15 minutes that they needed to move them not us. I also brought up the photos on the tv and was laughed at. The response I was given was, "we have to advertise that type of tv somehow". I understand that but I am pretty sure an adult can read words about that type of program and pictures are not necessary. On another note there is no hot tub. And at the pool the bathroom was dirty and didn't have enough towels. July 10, 2012
Rated 5.0 out of 5.0 by Wonderful visit! I always feel like I am, personally, a priority to the staff at any of your hotels, and they really went the extra mile for me during this one-night stay! Thank you, thank you for always being awesome! Would highly recommend this location to anyone staying in the area! July 10, 2012
Rated 3.0 out of 5.0 by Everything was good (including the pool) except for the very poor breakfast As in the title. Room, service, pool and shuttle were more than adequate. However, breakfast was poor. The English muffins were the worst I've had recently. Also, the very slow toaster (taking 5 or more minutes) didn't qualify for being "express", and was especially inappropriate for an airport hotel, whose guests may be in a particular hurry. July 10, 2012
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