Rated 4.5 out of 5 by 121
Rated 2.0 out of 5.0 by Cautious Lousy personal service
Read our comments on the questioner. It will tell your about our stay. The manager offered to discount our bill 25% to compensate us for services we paid for but did not receive. Our American bill for the stay does not reflect that discount or promise. mistake after mistake after mistake!
January 5, 2014
Rated 5.0 out of 5.0 by The Green's CUSTOMER SERVICE AND CLEAN HOTEL
My family and I have stayed at this location a couple of times now, it is a very clean hotel and the customer service rocks! I highly recommend this Holiday Inn...they're awesome!
December 31, 2013
Rated 4.0 out of 5.0 by NewtoHE Good deal!
It was a last-minute decision to go to Roseville and I got a good deal for a comfortable and affordable night at Roseville Galleria. The staff is courteous and service great! I wish they can extend the breakfast service to 10:30 am instead of 9:30 am to accomodate late risers like us!
December 30, 2013
Rated 5.0 out of 5.0 by CplUSMC Great Holiday inn
I stay at this location at least half a dozen times a month for buniness and will continue to stay here. the location is great, the amenities is great, food options are decent, they have the parking for my work truck that i need even with a smaller parking lot and most importantly the staff is awesome and helps me when ever there is a problem, which rarely ever happens, for example some one split beer in the elevator, and i told the guy at the front desk and it was clean by the time i was back from my car. great place, great hotel and great people.
shane needs a raise, closes one night and opens the next morning on muliple times. great guy.
December 17, 2013
Rated 1.0 out of 5.0 by Bobby45 Nightmare on Rose Street
Pulling back the sheets, I see a rumpled bed. Huh! Did they change the sheet. On further inspection I notice a 12 in brown hair laying in the middle of the sheets. If my wife would have seen it there would be barf covering that hair. I call the desk and I get relief by being moved across the hall to a room that faces a busy hyway. Thin windows allow me to hear every motor cycle and truck that goes by at night all night. Not to mention the black out drapes that are an inch short. Of course the parking lot light is shining into my room all night. That is offset by the thermostat light hanging on the wall and the microwave. Oh yea, nice breakfast but who ever heard of breakfast without orange juice. I would suggest a traveler give this place a year or two to mature before they stay here. There is a really nice Inn down the block, I know I've stayed there a number of nights. .
December 10, 2013
Rated 5.0 out of 5.0 by DailyTraveler Great Place to Stay
Great Location, clean and comfortable. I especially liked the bed - VERY NICE !!
December 3, 2013
Rated 5.0 out of 5.0 by jimfrommontana jim from montana
stayed here for five nights while relative in hospital. clean rooms, great breakfast.
a little difficult to access from busy steet but that is statewide problem
November 22, 2013
Rated 5.0 out of 5.0 by Bucksrus Excellent property & very courteous staff. Great location too.
Stayed here repeatedly & they never disappoint us!
November 17, 2013
Rated 5.0 out of 5.0 by BMK44 Comfort
Nice comfortable feel. Another great bed. Great Bkft and hot tub.
October 29, 2013
Rated 5.0 out of 5.0 by Mom41 Great Experienced
My daughter's travel ball team always utilize Holiday Inn for long distance tournaments, first time in Holiday-Inn, Roseville-GAlleria.
This location is nice, clean, near shopping center, friendly staff and breakfast food is great, although they could use some variety of flavored coffee not just Prime roast and decaf... Over all experience is excellent. Our team will definitely use this facility/hotel again.
October 23, 2013
Rated 5.0 out of 5.0 by Annbur nice atmosphere
Room, beds, pillows, were all comfortable
I might add that when there is more than one person
in a room with two beds---it would be nice to have
more packs of coffee--regular
October 23, 2013
Rated 5.0 out of 5.0 by prefertobecruising Very nice stay
Room was spacious and comfortable. The usual good breakfast selection. Had to mark the check-in clerk down one notch as when we checked in she asked if we wanted water then only gave us one bottle for the two of us. She did give the second bottle after I asked. All the other hotels automatically gave us two bottles and most added some other sort of snack pack. This is a very minor point and would not affect our recommending this hotel or our staying there again. Maybe she is new. Over all, a very nice stay.
October 16, 2013
Rated 2.0 out of 5.0 by DisappointedJan Mistake after mistake
It began with our room being double booked. Surprised by other party while unpacking. Key card was then deactivated so hubby unable to return to room. Next day, returned to find both key cards deactivated once again (evidently other party had checked out). Staff apologetic and asked "how long will you be staying?" Surprised that reservation is STILL messed up. Didn't receive USA Today 2nd day (benefit as club member) - front desk apologized but told me I could pick one up at front desk. Out of Kleenix and soap on 3rd day. Disappointing because the room was clean and comfortable. Finale was overcharged on bill. Front desk apologized but took 10-15 min to give me $20 discount, actually $15 since I was overcharged $5+. Since we were trying to leave early, did not enjoy the added delay. Overall, a surprisingly lackluster property.
October 10, 2013
Rated 5.0 out of 5.0 by Cigar Roseville
Quiet, very comfortable, and clean through out the entire complex.
I never had a chance to experience the breakfast due to my early departure.
If I am in the area again this location will be first on my list.
October 4, 2013
Rated 5.0 out of 5.0 by GusGus Great staff and great service
The best staff (Agnes) was very helpful. Also the bed was comfortable.
October 1, 2013
Rated 5.0 out of 5.0 by Bucksrus Nice, clean property & great service.
Very accommodating staff. Room was very spacious & had new furnishings & clean. Will definitely stay there again.
September 25, 2013
Rated 4.0 out of 5.0 by NancyM22 Comfortable, clean and convenient
Selected based on reputation and convenience; had stayed there before quite comfortably. Clean, convenient room with good amenities. Friendly staff.
September 22, 2013
Rated 5.0 out of 5.0 by janis47 Comfortable room, my small dog loved the grounds!
The hotel was close to my family, shopping and the room was very comfortable. Easy access to freeway.
September 19, 2013
Rated 5.0 out of 5.0 by Kumar1976 Perfect Hotel
This hotel is absolutely wonderful, from the clean and comfortable rooms, to the excellent customer service provided by the front desk. Breakfast was tasty and the pool seating was pleasant. Would recommend this hotel to anyone who travels to the Roseville location. Will definitely be coming back.
September 11, 2013
Rated 5.0 out of 5.0 by Jogen Amazing staff awesome customer service
I was very impressed with the quality of service provided at this hotel.
September 10, 2013
Rated 5.0 out of 5.0 by Mullins1 Our Roseville, CA "staying place"
Great facilities....great staff....we have been staying there for the better part of the last 9 years...Our son lives in Roseville...so we make it a "habit" to stay at the Roseville Galleria HE...next time we are in the area....we "will be back"!
September 7, 2013
Rated 5.0 out of 5.0 by Momsco Friendly Staff
Can't say enough good things about the personnel at this hotel - they were so helpful and considerate.
August 30, 2013
Rated 5.0 out of 5.0 by tatravels Awesome Staff
I have to travel quite a bit and usually will stay at a Holiday Inn. The Holiday Inn Roseville is probably the best of them all. They always great me as a returning guest, offer me the complimentary water and because of my status will upgrade me whenever possible. The little gift baskets waiting for me in the room are always a special treat. I only wish that the other locations treated me as well as this one does!!!
August 16, 2013
Rated 5.0 out of 5.0 by RMxxxxx Oscar at the desk was the highlight of our trip.
Oscar at the desk was the highlight of our trip. He was most helpful and courteous! Receives 5 stars for Oscar who helped us in a difficult situation! Thanks Oscar!
August 3, 2013
Rated 4.0 out of 5.0 by David678 problems with check in but decent hotel.
Arrived early and was told that our room was not ready and we were given a ground floor room which we didn't want. When we asked for a different room, it seemed like all the rooms in the hotel were preassigned which was a little strange. Finally we were given another room but told it would not be ready for a half an hour. We decided to go out to lunch and when we got back about 45 minutes later we were given the keys and went to the room and it still wasn't ready. The check in did not go smoothly and thought it was very strange that it was such a big deal to switch rooms from the first floor.
July 26, 2013
Rated 5.0 out of 5.0 by Rob52 Best place to stay when in Roseville !!
What a wonderful place to stay..... I stay in many different Holiday Inn's because i travel for business, the Roseville location is one of the nicest ones I use. The staff is very helpful and atentive to my needs as a business traveler.... I would recomend this location to everyone!
July 22, 2013
Rated 5.0 out of 5.0 by cync wonderful staff
The staff made sure we had a great time. Initially, we planned on spending just one night. But with the waterpark nearby, we extended that to two nights. While we had to move on the second night, we actually moved up to a king suite at a lower price thanks to the astute clerk. We were also given extended checkouts as our plans kept changing.
July 22, 2013
Rated 5.0 out of 5.0 by charliemarysville Wonderful People, Wonderful Service
Couldn't have asked for a better stay. Will be returning to this property if in the area again.
July 5, 2013
Rated 5.0 out of 5.0 by 1pappaG Big Suite , clean and new, very comfortable
stayed one night, upon check inn, customer service agent was VERY friendly and helpful. Suite was big and very comfortable .. clean and neat, and new.
June 19, 2013
Rated 5.0 out of 5.0 by sdbob1949 Great all great experience
Hotel was really nice and Shane was great at the front desk. He helped me to find a near by theater so I could see a show that evening and overall assisted me in getting settled. He also called me to see if the room was satisfactory (it was) and I don't think I have ever had that happen before as a Priority member. I really recommend this place...great stay.
June 19, 2013