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Rated 4.3 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Best hotel staff I've stayed at high end hotels and felt that the staff had to force smiles and deliver customer service. Not this hotel. Every member of the staff was accomodating and genuinely happy and helpful. Roswell, NM may not be on your typical list of places to visit. However if you do, I recommend staying at the Holiday Inn Express. November 12, 2014
Rated 5.0 out of 5.0 by Artesia 20141022 Since the battery operated clock was really loud, I removed the batteries. It wasn't really necessary to have as there were enough clocks conveniently located throughout the room. I did love the hot baked cookies, the patio next to the pool, the gorgeous room, and most of all, the courtesy of the staff. I'm looking forward to my next return in a couple of weeks. November 5, 2014
Rated 5.0 out of 5.0 by Very Friendly We had a good nights rest. We received a discount for the room since a customer was offered that room but complained about the smell of smoke.. the room was great. Thank you very much for a pleasant experience. I would definitely stay here again! November 5, 2014
Rated 3.0 out of 5.0 by Nice stay but no hot breakfast Nice place clean and quiet but no hot breakfast as promised!! October 29, 2014
Rated 5.0 out of 5.0 by Enjoyed Our Stay Staff was friendly and made us feel welcome. Very helpful as well. Our room was comfortable. It had everything we needed for our stay. I would highly recommend to anyone travelling in this area. October 27, 2014
Rated 1.0 out of 5.0 by Dirty hotel, uncomfortable bed, stinky room I have stayed at this location in the past and the room was ok. This time, however, the room stank of old cigarette smoke so badly, I couldn't stay there. I am not usually very fussy but this was overwhelmingly stinky. I sat on the bed and in sank in the middle. I decided to see if I could move and picked up the phone to call the front desk. Phone didn't work. Eventually I was switched to another room that smelled ok and the bed was better. However, the halls were dirty and there were mysterious patches on the carpet on the third floor that looked grossly like diarrhea that hadn't been cleaned up very well. There was scraps of paper and leaves and dirt up and down the hallway on the third floor and the stair wells. It looked like it hadn't been vacuumed in a long time. I will not stay at this hotel again. I didn't get any bag or recognition as being a club member either. October 23, 2014
Rated 5.0 out of 5.0 by Nice place to stay in Roswell We stayed here after visiting Carlsbad Caverns. The place was clean and nice and had souvenirs from Roswell in the lobby October 22, 2014
Rated 3.0 out of 5.0 by Friendly staff, decent location Overall this hotel was average, although the front desk people were very friendly. Variety of items available for breakfast, nothing spectacular but it's free. Passing through on business and decided to go check out the town. Hotel is located right next door to an Applebee's and everything else is a short drive. First room smelled like it was smoked in and we were promptly moved. Would stay here again. October 22, 2014
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