Rated 4.4 out of 5 by 138
Rated 5.0 out of 5.0 by kentam Great place to stay
Hotel Staff was very friendly and helpful. Room and hotel were clean and I will be staying there the next time I am in Roswell.
March 25, 2015
Rated 2.0 out of 5.0 by Tebador Upgrades needed to match great service
First let me say the staff was AWESOME! The facilities however need some major cleaning and updating/upgrading. The beds and linens were worse than ones found at your cheap motels and not up to the standard of Holiday Inn. The swimming pool and hot tub area were atrocious! Hot tub water had a bad smell and the tile was covered in scum and mold. The floors of the pool area were covered in black mold. It seemed like this area was never cleaned/maintained and the proper chemicals put into water to kill germs and bacteria. Even thought this was a rewards night stay it was not worth me wasting my points. Will not stay at this facility again. May try the other location in town on next stay.
March 18, 2015
Rated 5.0 out of 5.0 by fuzzheads Comfortable beds and great service
We had a nice time and your hotel, the beds were comfy and we all slept very well. My kids enjoyed the pool and well enjoyed the breakfast the next morning. The staff was very helpful, we got to the hotel after 10 pm, we had been to our daughters basketball game in another town close by but decided to drive back to Roswell to stay at your hotel. When I first got there she said there were no more rooms available but would check for cancellations and lucky for us there had been one. The woman at the front desk was very nice and helpful. We felt safe and it was very quiet in our room.
March 10, 2015
Rated 5.0 out of 5.0 Comfortable Stay
I enjoyed a comfortable stay at the Holiday Inn Express in Roswell, New Mexico. Despite the inclement weather, the foyer was spotless despite the tracking in of snow....the receptionists were friendly and welcoming, the room was nice, clean and I appreciated having free internet access. The warm breakfast was a real treat. I would definitely recommend the Holiday Inn Express to friends and I would not hesitate to stay in one either here in the USA or in Europe.
March 10, 2015
Rated 5.0 out of 5.0 by jstanov14 Like Home
The staff were all freindly and they all seemed happy.
March 3, 2015
Rated 5.0 out of 5.0 by What Alien? Great Overall Experience
Hotel and Staff was very friendly! I will be coming back :-)
February 24, 2015
Rated 4.0 out of 5.0 by Kevininabq As usual, great stay
I choose Holiday Inn Express because I know what to expect and I'm never let down. The beds are so comfortable, the rooms are always so clean and the breakfasts are always so great. If there was one thing I would ever ask for it would be for the automatic closing room doors to do so quietly. Not all guests are considerate when entering or leaving their room and the doors can close pretty loudly.
February 23, 2015
Rated 4.0 out of 5.0 by Rafay510 Very Comfortable and Convenient
The location of this hotel is very good because its close to food options and right in the middle of town, so it's easy to get to where ever you need to go. The room was a pleasant surprise. Mine included a full fridge, stove, etc along with real dishes and pots and pans. Made me wish I was there longer than one day. The room was clean and cozy. The only think that bothered me was when I asked for a late check out, the front desk person was reluctant to give it to me. Other HIE have told me that since I'm a Gold Elite member, I can extend check out until 2:00 PM. When I asked for a 1:00 PM check out here, I was told I can only get one until 12:30 PM. Just didn't feel appreciated for being an IHG member. Yeah, they said it at check-in, but the words didn't really mean much here.
February 17, 2015