Rated 4.3 out of 5 by 94
Rated 5.0 out of 5.0 by S2art Get a new toaster, please
How long does it take to toast a couple of slices? About 5 minutes + as it did one side at a time, and then there's the queue. The hotel was much fuller than I had expected at a week-end and breakfast was a bit of a bun-fight. There is not much you can do about that if everyone decides to take a late breakfast on a Sunday! So, one toaster for everyone, and it isn't working properly. This needs attention!
November 7, 2013
Rated 3.0 out of 5.0 by DarloJ My previous Carlsberg experience has gone a bit flat
When is a special £10 steak night not a £10 steak night? When there is a £4 supplement for rump steak.
No trays in the breakfast service, juice machines had briken down (although to be fair two big jugs were available as alterntive), no tissues in the bathroom, AC in bedroom was slow & inefficient, no papers on the Tuesday morning. No recognition for Priority Club members, slow service in restaurant......
Last time I stayed, it was really top notch but just appears they are cutting back on the staffing levels and some of the niceties. Shame really, but still not bad for a HI Express
November 2, 2013
Rated 5.0 out of 5.0 by ScottishTraveller Another fabulous stay here
As per previous visits;
A warm, prompt welcome (presumably from the person who writes the responses on here!)
Up to the room - again, staying on the side of the main road, but despite being used to COMPLETE silence at night, I did not find the road distracting.
Big, clean room.
Television takes ages to change channels which actually gets annoying after a while.
The shower leaks.
It appears that every shower in the hotel leaks on to the floor.
If you have seen the reviews, you will now know this, so put a towel down where the glass ends, and the floor will not get flooded. Job done.
Again, the staff are great.
The staff are always great if you take the time out of your day to actually speak to them rather than bark at them (as I saw many people doing on my stay) then they will surely reciprocate and look after you.
Another fabulous stay.
I will see you all again the next time I am down .
And I look forward to it... (now that Pie Night has been replaced with Steak night!!) :-)
October 31, 2013
Rated 5.0 out of 5.0 by PearlApple Friendly staff great service
Stayed in this hotel many times now, never had any problems. Staff are very friendly. Rooms are in good condition. Good value for money.
October 31, 2013
Rated 5.0 out of 5.0 by Jules60 Lovely staff very helpful
Enjoyed our overnight stay here the staff made it.. They were all very helpfull and friendly. Room was lovely and clean . Loved the big shower enclosure. Bed was a bit soft . But would recommend it .
October 30, 2013
Rated 3.0 out of 5.0 by blademcl Room 228
I have stayed at this hotel before but last week it was not pleasant.
I was put in Room 228, which at 2am....is not the room to have.
I was awake by a low level rubbling sound which after talking to the Night manager, was due to my room being above the Server room.
I was moved that night, but couldn't get back to sleep.
When I checked out, the best I could do was to get my meal free.
My advice is do not stay in any even number rooms especially 228.
October 28, 2013
Rated 5.0 out of 5.0 by Jubs75 Best so far
One of the best properties I've been too . Customer service was aces. I hope there's a bit more variety of food for dining in .
October 24, 2013
Rated 4.0 out of 5.0 by Pam001 Spacious room, good TV
Enormous room and bathroom but not very homely bathroom + shower leaked onto carpet. Good breakfast served early on request.
No menus for restaurant so ate out
October 23, 2013
Rated 5.0 out of 5.0 by bucsmagpie Unbelievable service
The room was far superior to rival hotels offering rooms of a similar cost. Above all, the service was incredible - they let my partner stay in the room after I had a car accident en route to the hotel despite the booking being in my name. I cannot say enough about the way they treated the pair of us. Would recommend to absolutely anyone.
October 17, 2013
Rated 5.0 out of 5.0 by Algernon1 Excellent value for money,
Excellent value for money, comfortable room, very friendly staff, good service, breakfast ok. We didn´t try the dinner as the restaurant was booked for a wedding. A cosy pub nearby where you can eat till quite late, supermarket opposite hotel.
October 16, 2013
Rated 2.0 out of 5.0 by dinnegitsmart Choose somewhere else
When I checked in although the receptionist was friendly although he could not understand a word I said even though I speak with a neutral accent and in very clear English and I found it frustrating that he could not understand me. The room overlooked a busy road that resembled a motorway and I could hear every single car drive past and to be frank it was a nightmare. I tried to complain but hay ho the Manager was not available and the receptionist was too busy to attend to me. After waiting for 15 minutes at the reception I decided that I had to travel in my car for 30 minutes to a 24 hour chemist to buy a pair of earplugs to enable me to sleep. I was not impressed and I should have been offered a full refund but hay ho again the manager again was too busy to attend to me. If you are reading this and if any type of noise is an issue to you then I strongly suggest that you give this hotel a miss.
October 16, 2013
Rated 5.0 out of 5.0 by MrKelly Good modern hotel
Check In was fast
Room was very clean
Bed was comfortable
All the staff that I saw were very friendly and efficient
The breakfast was good
The check out was very fast
Parking was easy
I would stay again if I needed to be in the area
October 16, 2013
Rated 5.0 out of 5.0 by Satisfied13 Friendly service, great value.
The design of the hotel is good. Plenty of room including the passage. You feel like you are in America or Africa where there is plenty of space. The friendliness of the staff, breakfast and comfort in rooms is second to none.
October 14, 2013
Rated 5.0 out of 5.0 by rands8 Wonderful stay
This was one of the few hotels that are actual value for money and give what you expect from a hotel. It was quiet, cosy, and clean and the breakfast was one of the best I ever had. I am confounded why other hotels can't do the same!
October 12, 2013
Rated 5.0 out of 5.0 by SimonfromSussex A really good, clean, new and well run Hotel
We were very impressed with the Holiday inn at Barnsley. Great staff who seemed very organised, clean rooms which were very quiet. then Breakfast was very easy, no fuss with plenty to choose from. The Hot selection was being checked by the chief regularly and even the WiFi worked well. Also I was even offered a free newspaper in the morning, not bad! Lifes good up North.
October 11, 2013
Rated 5.0 out of 5.0 by Crazyparrot Clean, comfortable and great value
We have stayed in many hotels across Europe, many far more expensive than this one but very few are as good as this one. Exceptionally large room and big, well equiped bathroom. Everything was spotlessly clean and comfortable. The facilities both in the room and in the hotel in general were second to none.. The quality and large choice of food for breakfast was superb. All of the staff were polite, friendly and helpful. The standard set by this hotel is exceptionally high and a standard that most other hotels will never achieve. No recomendation is high enough for this hotel.
October 10, 2013
Rated 4.0 out of 5.0 by Trainman766 Very happy
We had a one night stay in oct ,a very bright modern hotel,very clean.
All the staff we dealt with we're brilliant,very helpful ,polite,and professional
A nice bonus was having hot food with the continental breakfast.
Would highly recommend!
October 10, 2013
Rated 5.0 out of 5.0 by Chiccles Very good
A very clean spacious comfortable hotel. We ate next door at the pub, very good.
Altogether excellent and would stay there again.
October 8, 2013
Rated 4.0 out of 5.0 by Mike2e Comfortable room but poor service.
The hotel was nice and the room was clean. However on arrival there was a strong stench smell coming from either the shower or toilet In my room. I was a bit disappointed there was no hair dryer in the room as I have stayed in many hotels where I have paid less and this is standard in most hotels.
The room was very spacious and the general hotel was clean and tidy. I was let down at dinner when I waited over 45 minutes for my food and then when it arrived was cold and burnt. I returned the chips and refused to pay for them and by this point I'd lost my appetite. I was never offered a desert menu and was annoyed that because I had said the chips were cold I was then ignored.
Whilst in the restaurant there was a very drunk, very rude and loud man who continually swore and was rude to the blonde waitress who was working that evening. If I had bought my children here I would have been horrified! I asked the waiter if he had been drinking all evening to which he replied "yes he's been over the road drinking and he's had quite a lot in here."
I am not the sort of person to usually complain but this man should have at least been warned of his behaviour.
October 7, 2013
Rated 4.0 out of 5.0 by Hewhotravels Well recommended
Our second stay at this hotel. Overall we are happy with everything it has to offer. The staff are personable, welcoming and have a ready smile, the rooms are immaculately maintained and the bar and dining area attractive and reasonable priced.
The situation close to both Barnsley and Rotherham but offering parking is a bonus as is the availability of an 'eating' pub next door makes this a really good venue.
We have a couple of negative observations, the soap dispenser in the bathroom is difficult to squeeze if you have arthritic hands and when we arrived despite offering it, our card wasn't pre authorised so we had to be contacted to return from our room after eating. Despite these observations, we would not hesitate to return aware of the fact that this soap dispenser has been used for many years and is unlikely to be changed and the omission of pre authorising appeared to be a training issue from a junior member of staff.
October 5, 2013
Rated 4.0 out of 5.0 by Lynette56 Weekend break
We travelled up from South Wales, after a long journey we we're found the hotel easy to find and in a good location. We we're greeted by friendly staff, who made our long journey even more bareable. Our room was ready for us, it was clean and well presented. We had ample bath and hand towels, also tea and coffee facilities, there was tags on the pillows showing soft or firmness, there was information available about what goes on in the hotel.
In the foyer there was plenty of other information for tourist to look through. We didn't eat our evening meal at the hotel, but the facilities looked good and the menu gave a variety of foods on offer. We found breakfast offered a good variety of foods and beverages both hot and cold, there was plenty of room the dining tables were not on top of each other and you didn't feel like you we're encroaching in on someone else's conversation. Also we didn't feel like we we're being rushed, all in all we would stay again and recommend the hotel to familt and friends
October 2, 2013
Rated 5.0 out of 5.0 by Peter71 Very Impressed with the hotel
My wife and I stayed at the Holiday Inn Express Rotherham on our way to visit North Yorkshire. We found the hotel excellent. The room was very spacious and comfortable. The reception staff were friendly and helpful. Our evening meal and breakfast were served promptly and were to a good standard. We will certainly use this hotel again.
September 26, 2013
Rated 5.0 out of 5.0 by Wendybugmad Super Time
We had a lovely time, one of my long time friends got married in the hotel. The whole experience was fantastic. We had a family room which was very clean and tidy. Lovely and quiet. The staff were really friendly and helpful. Evening food and breakfast very nice. Plenty of parking for a very fussy husband. Great experience. Will definitely stay again.
September 25, 2013
Rated 5.0 out of 5.0 by BGnGGontour Welcoming staff
We stayed as a result of a booking error at another hotel; by the end of our stay we were glad that our intended hotel had messed our booking up!
September 24, 2013
Rated 5.0 out of 5.0 by Gragee Very good experience
Room spotless and bed very comfortable (although the duvet was VERY thick. Too much for the current temperature.)
Staff at reception could not be faulted.
September 23, 2013
Rated 1.0 out of 5.0 by Newtonian Be prepared for plenty of noise
This has to be the noisiest hotel you will ever stay in - clearly something is wrong here. Rather than deaden the noise in corridors the rooms simply seem to amplify any external noise. Families are put in rooms directly above function rooms, and the noise from the not particularly loud disco keeps you awake even if you are 2 floors above it. Add to that the double glazing doesn't seem to cut out any external noise so be prepared to listen in to smokers conversations or be disturbed by people getting in or out of taxis. Adding to the problem of noise seems to be the hotel managements total lack of control allowing children at functions to run wild through the communal areas until late at night. Now this would not be an issue if the hotel had been built with any sort of sound proofing approaching normal standards but quite simply it would seem it hasn't been. Not good enough.
On the plus side breakfast is good.
September 23, 2013
Rated 5.0 out of 5.0 by Abdullah336 Excellent hotel
New hotel and clean rooms
Great reception. I recommend it.
September 23, 2013
Rated 1.0 out of 5.0 by Sleepl3ss No Sleep At All
I booked a week in advance and asked for a quiet room. They gave me a room above the smoking area and all I could hear was smokers chatting until 0130. This added to the loudest banging doors made for a completely sleepless night. Complained at 0130, but by then it was all too late.
Plus they take an extra £20 'authorization' for services you have not used. Apparently it's normal practice, but it seemed dodgy to me, and the first time I've ever heard of it.
In a nutshell.. I'll never ever stay here again, and would like my money back
September 21, 2013
Rated 5.0 out of 5.0 by FarmrPhil Excellent
The hotel was immaculately clean and tidy and the staff were attentive, welcoming and efficient. The room was well appointed, comfortable and spotless.
Breakfast was more than sufficient with a range of choices of hot and cold options. The staff were on hand to keep the area clean and tidy during breakfast.
Great value and no hesitation in recommending this hotel.
September 12, 2013
Rated 4.0 out of 5.0 by ScottishTraveller Business Class Service with personal attention from staff
First impressions were a clean, professional and impersonal hotel - much the same as any other business based hotel.
This impression changed quickly - this is not a nameless, faceless monolith, but rather a reasonable sized hotel, providing a personal service by enthusiastic staff.
Seamless check-in, staff not quite sure where or why they were recording personal details, and unable to identify data usage when asked
Double bed - with a big gap in the middle as the mattress had not been correctly placed and therefore unable to be zipped together.
Not quite enough hangers for a week's worth of shirts, but that's ok, as I couldn't get hold of an Iron / ironing board for the first 2 days!
Plenty of sockets
Plenty of desk space
Kettle, hairdryer, TV with freeview (and an awful remote and no channel guide)
Aircon. (as windows don't open)
Shower (no bath) which leaked on to the floor every time it was used. Good shower. Good pressure. Good temperature control.
"buffet" style dinner each night - although there is a menu also available.
Buffet is a possible misnomer: This simply allows the chef to put plates of canteen style food out on to a hot plate.
Italian buffet - 2 x choices and a vegetarian option, along with salad.
Indian buffet - 2 x choices and a vegetarian option, along with salad.
Pie buffet?!! - 2 x choices and a vegetarian option, with salad
Fish buffet - the same.
All left under a heat lamp for too long every night, but if you watch out for the chef coming out to replace the food then you can get some decent food.
Cereals, pastries, coffees, fruit teas, fruit juices, fruit, yoghurts.
Scrambled egg, Lincolnshire Sausages, Beans.
Just as you would expect - with the exception of one dodgy serving of scrambled egg.
All of the above is a fairly average review.
What made this a memorable experience for me was the staff:
If I could remember anyone else's name apart from Jordan and Amy then I would also mention them here:
From the individual who was dealing with the whole front desk process when staff hadn't shown up and had already went out of their way to buy extra irons so that I would stop moaning, to the chef who made sure that I had a fresh sauce to go with my fish.
Duty Manager's wild shirt / plain waistcoat combination was an interesting talking point, and was admirably worn 2 days in a row with different patterns.
The staff took the time to speak to me like a human being, and their conversation seemed genuine and their assistance went beyond the "Hospitality Handbook"
I would happily recommend the premises to others staying in the area.
There is an Aldi about 27 seconds from the front door on foot.
There is a Marstons Pub about 42 seconds away.
Clean. Reasonable priced rooms. reasonable priced food, check with your bank manager before buying a drink, but most importantly, take the time to talk to the staff. They are fabulous. All of them.
September 9, 2013