Rated 4.3 out of 5 by 187
Rated 2.0 out of 5.0 Very Noisy
We booked this Holiday Inn express as we needed a good rest as we wanted to get away early. On the internet it stated there was the option for evening meals which was ideal for our stay. Unfortunately there was a private party and we were unable to eat in the dining room. The private party included a disco which was very loud we could not even relax in the bar area. Our room was over the disco and the noise kept us awake until very late.The following morning the receptionist asked if we had a good stay and then agreed it had been very noisy. The breakfast was good as usual and the chef was excellent, very good service. We should have been informed there was a party and we would have had the opportunity to go elsewhere. It spoiled our stay and we will not return. I contacted Customer care who said they would contact management to ensure this doesn't happen again, too late it should not have happened in the first place.
October 28, 2014
Rated 5.0 out of 5.0 by champmum A PLEASANT SURPRISE!!!
This would have to be one of the best express hotels! We were impressed right from the start, from the efficient and friendly service to the size and comfort of the room. The location was ideal for us and we took advantage of the convenience of an Aldi store across the road. The free internet kept our teenage son entertained. We enjoyed the breakfast both mornings consisting of freshly cooked sausages, scrambled eggs, baked beans, toast, cereals, pastries, juice and more. The coffee was so good I couldn't stop at one cup! I was wishing our stay could have been for more than 2 nights....it was so enjoyable and relaxing!! Thankyou!!
October 28, 2014
Rated 5.0 out of 5.0 by MrsSEH One of the best HIExpress I have stayed in
I came across this by chance as I usually opt for Holiday Inn or Crowne Plaza but I was really impressed.
The hotel is in a great, quiet location. Decorated very nicely and comfortable room and bed and has very good local shops.
The breakfast was a really good choice and fresh, was just a shame that the TV was not on for breakfast news but nothing that really spooled it.
I was offered a voucher on my first stay, however on my next stay was not recognised as an IHG platinum member other than an offer of a newspaper.
The bathrooms was the one area that really pleasantly surprised me as the layout of the shower has been updated to a much more modern and practical standard. I just hope all HIExp take note and move the same way.
Overall would not stop me from staying again when I am in the area, staff were polite and friendly and I made a point of telling the lady that checked me out how impressed I was. If they were all this nice I would stay in this brand more often.
October 26, 2014