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Rated 4.4 out of 5 by 266 reviewers.
Rated 5.0 out of 5.0 by Great staff! The hotel is typical for a European HIE. It has a good location because it is near to the central station. The main difference for me was the staff. Every employee at this location was friendly, helpful, and made me feel welcome during my first visit to Holland. I had the opportunity to meet staff from all shifts because of the nature of my business trip. All of my questions and requests were addressed in a friendly and professional manner. As a long time Platinum member who travels worldwide, I can honestly say that the staff at this hotel is the best I have experienced at any hotel, regardless of the brand. Please let all of your team know that they are doing a fantastic job! June 25, 2015
Rated 5.0 out of 5.0 by RE: Great Hotel Excellently situated hotel, close to the Rotterdam Centraal station. Good rooms, breakfast and front staff. All in sall, a good uneventful stay. June 19, 2015
Rated 4.0 out of 5.0 by Great staff and comfortable bed This is a hotel I use regularly when I visit Rotterdam, so I was a little surprised that the booking experience was not so good this time. As normal, I tried to book through the IHG site (which I do for all my worldwide travel), finding via that route that the hotel was fully booked, which I thought strange. So I contacted the hotel directly by email and was informed that the reason for full booking showing up is that there is a minimum 2 night stay (which would be waived on this occasion as I was a Platinum member), but also as it was a busy time the rate was almost twice that of a normal stay, and the normal rate I have paid previously. A suspicious person would conclude that in fact I had paid for 2 nights! I wasn't aware beforehand that there could be a minimum stay period and further that prices would be so radically affected by occupation rates- this does not seem to be a policy normally throughout IHG. I did then book directly with the hotel however, as the hotel is convenient and I do find the staff and experience there very good indeed, as was the case again this time. Would like some clarity on the hotel policies however. June 19, 2015
Rated 4.0 out of 5.0 by Room in excellent condition but basic I stay in Rotterdam several times a year, had chosen this hotel based on location (meetings close to the train station). Good: the soundproofing of the room (overlooked very busy street), condition of the rooms (looked new), air conditioning. Poor: the equipment of the room; no safe, no fridge, only one type of tea provided... The cleanliness: the staff spends a lot of time cleaning the room and obviously tries very hard, shower is always sparkling clean. But although they vacuumed, I question the quality of their vacuum cleaner, the carpeting was never clean (some flakes - dried out paint? - fell from under a shelf onto the carpet during our stay and were never completely gone). No brush for the toilet. Bedding: pillows were supposed to come in two levels of hardness, but only hard pillows were provided, which were VERY hard. Upon complaining at the desk, we received two new pillows, one was soft, but the other was not much different from the previous ones. June 19, 2015
Rated 5.0 out of 5.0 by Very friendly staff and clean/comfortable room We stayed only 1 night but it was all very pleasant. The staff at the reception was very friendly and helpful. The room was big enough and clean like we expected it to be. We didn't' like the fact that we couldn't open the windows but this is the case for most "big" hotels. The wifi worked well. June 18, 2015
Rated 5.0 out of 5.0 by Good location A small modern and welcoming hotel. Great staff, very helpful with swift check in. Convenient for bot railway station and the Metro. June 16, 2015
Rated 2.0 out of 5.0 by Great staff shame about the room. I'm forced to stop in the Holiday inn express by the company I work for. They are not my favourite hotel brand. My main issue with the Express brand is they do not have a restaurant. The hotel its self in a great location in central Rotterdam and the hotel staff are very friendly, and the room has a great shower, but that's all it has going for it. The room is a little small and you cannot open the window. So if you are like me and do not like air-con it's a very hot room with plenty of sleepless nights. If you are staying more than a couple of nights there is not enough space to hang your clothes. In fact, there is no wardrobe, just 5 clothes hangers on a very small rod and that's it. So nowhere to put your clothes other than to live out of your suitcase. June 16, 2015
Rated 5.0 out of 5.0 by experience Rotterdam Très bon hotel situé en cEntre ville et près de la gare. Rien à reprocher. June 15, 2015
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