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Rated 4.4 out of 5 by 72 reviewers.
Rated 5.0 out of 5.0 by Great place to stay staff was awesome it took less then 5 min to check in rooms were very clean and was quite at night stayed there with wife and my daughter October 20, 2014
Rated 5.0 out of 5.0 by Convenient Comfort We stayed one night at this hotel and all was fantastic! Clean, courteous, safe, and great accommodations! Holiday Inn Express and Suites are always consistent in our experience! The sweet lady in the kitchen was precious! I saw her in action and observed her talking to those that were guests. SHE IS A JEWEL! I wish I could remember her name! She was an angel here on earth and should be rewarded for her great, kind service! October 10, 2014
Rated 5.0 out of 5.0 by Great Service I left an A/C charger in the room after checking out and returning home. The staff was very helpful in assisting on the return of my property. October 8, 2014
Rated 2.0 out of 5.0 by Not great service It started before we even arrived for our stay. I called early in the day to see how soon our room would be ready to check in. The manager had the incorrect check in day. I was told it was corrected and he gave me an approximate check in time. When we arrived the same manager was on duty and again tried to say he had us checking in the day before. Again he said it was corrected. At check out there was a different manager on duty and not only did they charge us for the 1 night I booked but for the night they say we "no showed". We explained what had happened the day before but the 1st manager had made no notes in the computer. After trying to call that manager only to get voice mail said that is what we owed. My husband who travels a lot voiced his distaste at the situation and the current manager with much unpleasantness took the 1 night off and gave us the final bill which was correct. When I got home and looked at our bank statement there were 2 pending charges both for 2 nights. After 4 calls to the hotel in the next 2 days, the original manager NEVER called to help with the incorrect billing. I had to call the bank and put holds on those charges until it could get straightened out . Finally I called again and spoke with an employee who talked with my bank on a 3 way call and explained the situation. He was very friendly and fixed the problem in a matter of 30 min. The original manager NEVER did call. October 8, 2014
Rated 5.0 out of 5.0 by Pool unavailable and no bill when I checked out The pool was closed during our stay. I did not receive a final bill when I checked out. October 8, 2014
Rated 5.0 out of 5.0 by Very nice and clean The bed, breakfast and manager were all top notch. Will definetly be staying here next year when I come into town. October 8, 2014
Rated 5.0 out of 5.0 by Home away from home Brittany is excellent as the first line of service and the first impression of the hotel. Management is engaged and involved Ownership is starting to resource needed maintenance and capital improvements. This should be done regularly to maintain the awesome facility the staff works so hard to keep as the premier hotel in Royse City. - internet speed and reliability is a known problem the management works hard to keep going. October 7, 2014
Rated 5.0 out of 5.0 by Excellent Choice Excellent hotel. Always has friendly and helpful staff. The rooms have always been clean and comfortable. I love having a comfortable chair and ottoman to sit in to do my work. The ladies that work in the breakfast area are always so kind. October 6, 2014
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