Rated 4.4 out of 5 by 201
Rated 5.0 out of 5.0 by Rhoja comfortable place
I enjoyed my stay in this hotel. Actually, I have stayed here before and was not disappointed again. Definitely a place that I will recommend for anybody.
June 22, 2016
Rated 5.0 out of 5.0 by Valerie19 Great Hotel
Will definitely stay again. Staff is friendly and rooms are clean.
June 16, 2016
Rated 5.0 out of 5.0 by Happy Fairy Godmother sleepless
Overall, property is great, but would have appreciated a more welcoming front desk/reception. When we requested early check-in in advance, we were declined, but then repeated the request as an urgent need due to preparing for a wedding, it was granted.
June 15, 2016
Rated 1.0 out of 5.0 by LindaLeeB Housekeeping should be fired
On two different days, our room was not cleaned. The first time it happened, we specifically asked at the front desk that we would get clean towels. When we returned to our room after 9 p.m., the bed was still unmade. When we asked the front desk about it, we were told that clean sheets weren't available so the maid went home without changing the sheets or making the bed.
Our room was also not serviced the last day of our stay. My husband put the 'do no disturb' sign on the door when he went for breakfast around 9 a.m. He took it down when he returned after 10 a.m. The maid left a note that she didn't do our room because of the sign despite the fact that she never made our room up until late afternoon.
The manager adjusted our bill, but the aggravation of the maid service ruined our vacation. Our son lives in Royse City so this hotel is very convenient but I cannot stay there again. I may not stay with Holiday Inn again at any location. It is just so upsetting to have this happen twice during one stay.
June 14, 2016
Rated 5.0 out of 5.0 by Wolfkatt EVERYTHING was PERFECT!
Upon arrival to this hotel, the exterrior was true to the website description and pictures. When I entered the lobby, it was very clean and the front desk staff was very friendly and efficient. I had a reservation, so it only took minutes from the time I walked in, signed my paperwork and was given a room key. When I entered my room, it was very nice and the A/C was set on cool. Since it was warm outside, it was so nice to walk into an already cool room and not have to wait for it to cool down to a comfortable level. The room itself was exceptionally clean and relaxing. I even felt comfortable walking around in the room barefooted which is not something I usually do in a hotel because the carpets are usually so dirty, they make the bottoms of my feet black. Not this one!! The bed mattress and pillows were so comfortable! In fact, the pillow was MORE comfortable than the one I use at home and I rested so well that night! When I went downstairs to my car, I passed one of the cleaning staff getting off the elevator as I was getting on and I was greeted and acknowledged in a very friendly manner, which was very refreshing as hotel cleaning staff usually don't even acknowledge or speak to you.
This hotel was so nice that three days later when I found myself in Royse City a second time, I stayed at this hotel again! It's the ONLY place I will stay when I visit Royse City and the surrounding area. It was reasonably priced and everything about it was perfect!
Both mornings I stayed here, I looked forward to the free breakfast! The choices were great and plentiful. The lady who stocks the food was extremely nice and personable.
I will be in Royse City again in September for two nights and I already know where I'm staying!!
May 31, 2016
Rated 4.0 out of 5.0 by Miss Nan Hotel location
This hotel is very convenient for visiting our daughter.
May 27, 2016
Rated 5.0 out of 5.0 by hslyke Comfortable bed and great service.
Comfortable bed and great service. The room was well lite and quite. The water was hot.
May 26, 2016
Rated 5.0 out of 5.0 by KM-1night stay Surprisingly lovely
I am becoming a fan of the Holiday Inn Express chain. Consistently clean, courteous, easy in/out, overall they are great.
May 25, 2016