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Rated 4.4 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Pool unavailable and no bill when I checked out The pool was closed during our stay. I did not receive a final bill when I checked out. October 8, 2014
Rated 5.0 out of 5.0 by Very nice and clean The bed, breakfast and manager were all top notch. Will definetly be staying here next year when I come into town. October 8, 2014
Rated 5.0 out of 5.0 by Home away from home Brittany is excellent as the first line of service and the first impression of the hotel. Management is engaged and involved Ownership is starting to resource needed maintenance and capital improvements. This should be done regularly to maintain the awesome facility the staff works so hard to keep as the premier hotel in Royse City. - internet speed and reliability is a known problem the management works hard to keep going. October 7, 2014
Rated 5.0 out of 5.0 by Excellent Choice Excellent hotel. Always has friendly and helpful staff. The rooms have always been clean and comfortable. I love having a comfortable chair and ottoman to sit in to do my work. The ladies that work in the breakfast area are always so kind. October 6, 2014
Rated 5.0 out of 5.0 by Nice New and comfortable I enjoyed my stay and this new hotel. Bed was comfortable and room was quiet. October 3, 2014
Rated 5.0 out of 5.0 by Nice place to stay in this area Everything about the place was very nice - the staff, the room, and the overall cleanliness. If I had to find something I did not care for, it would be with the food at the breakfast area. The eggs (scrambled) are way to SALTY. Possibly an extra heavy hand on that morning. October 1, 2014
Rated 5.0 out of 5.0 by Updated Hotel, Clean Room This HIE property is well run, recently updated, and clean. The room was comfortable and the internet worked well. The only downside was the breakfast eggs - looked like hockey pucks and dried out - but for free and it was not bad tasting. I would recommend. September 25, 2014
Rated 5.0 out of 5.0 by Handicapped Accessibility Comfortable bed. However, beds that are higher than normal are highly difficult for wheelchair users to transfer to/from. Thick mattresses are non-starters. August 30, 2014
Rated 5.0 out of 5.0 by As a traveler, this place is a welcome Oasis! You have all had the traveling nightmares with regards to staying won't happen here! It's CLEAN, inside and out...rooms are well appointed and inviting. I eat breakfast ever morning before I leave and am never disappointed. This was my 4th stay and even though my work is in Dallas, I choose to stay here and do not mind the drive. Highly recommend Royse City! August 27, 2014
Rated 5.0 out of 5.0 by A Home Away From Home Hello I recently visited this hotel and the manager Sherrie Lynn and Brittany and Staff were incredible. They were so welcoming and willing to help with any and all requests of my large family. I have been to many hotels and never even met directors or managers and only met staff by name tags, but this hotel made kind conversation and gestures and made me feel a part of the hotel family. I pray that Holiday Inn Express keeps and promotes Sherrie Lynn and all staff because they all showed genuine customer service and welcoming hearts. This is truly a home away from home!! Also for the room experience: The rooms are large and extremely clean and the hotel decor is beautiful and the climate control is awesome and the beds, linens, pillows make you never want to leave and the bathrooms are extravagant. The breakfast and all other amenities are awesome as well! Also the prices are great and in budget. Thanks Again Holiday Inn Express in Royse City Sherrie Lynn- Brittany and Staff August 23, 2014
Rated 5.0 out of 5.0 by Pleasant We had a pleasant and comfortable stay at Holiday Inn Rockwall. Best sleep we have had in months. Friendly staff, great breakfast choices. August 22, 2014
Rated 5.0 out of 5.0 by Met Holiday Inn Express standards This facility fully met my expectations for a Holiday Inn Express which is my favorite overnight stop when traveling by car. August 19, 2014
Rated 5.0 out of 5.0 by Hospitality Wow. I have never stayed at a hotel that felt like home before. The Staff is amazing. My hats go off to Marc, Brittney and Sherrie. I am glad that Holiday Inn Select has you on board. There needs to be raises for this staff and managers. You have gone above and beyond your job title. The cleaning staff and cafeteria staff are all loving and kind. They made sure that my family had more than enough to make our stay at Holiday Inn exceptional. I will recommend this property to everyone I know and come across. I hope that all Holiday Inn Selects have staff like the ones at this location. Great job and hats off to the staff at Holiday Inn Select Royce City, Texas. August 19, 2014
Rated 5.0 out of 5.0 by Outstanding!!! Mark. Excellence. Truly has service as his primary focus. Sherry Lynn. Receptive, outgoing, innovative, and service oriented. Kerry. Dedicated to the brand. Manages by 'The Golden Rule'. Front Desk staff. Exceptionally helpful, knowledgeable, and customer driven. Provided administrative support to me and my staff. Jovonny was a pleasure. Brittany exceeded all expectations and showed unequaled spirit in her service. Ms. Gloria will always have a smile and kind word. She truly tries to make sure you have a wonderful breakfast to start your day. I can say, I and my folks will be returning. Rich Project Manager Construction August 15, 2014
Rated 5.0 out of 5.0 by HI Express Royse City/Rockwall Top Shelf property! The entire Staff from the GM down took care of everything. Very Clean and Friendly staff made the stay well wothwhile. Would highly recommend this HI Express location when in need of lodging in this area! August 13, 2014
Rated 5.0 out of 5.0 by Great Service - staff was wonderful Very nice stay with the Royce Holiday Inn Express. The staff was gracious and helpful- even when needing change at midnight to do laundry. August 11, 2014
Rated 5.0 out of 5.0 by Great Service We were particularly impressed with the staff at this hotel. Each one we encountered was very friendly and helpful. The breakfast experience was great. A different variety of eggs each morning as well as bacon or sausage. Plus a very cool pancake machine which produced fresh, hot pancakes in one minute. August 7, 2014
Rated 5.0 out of 5.0 by Excellant Stay This stay was one of the best places we have stayed in. We travel a few times a year for business and never have I found such friendly and courtious service. I can't wait till I come around this area again. I will definatly stay here again and will recommend this to everyone. August 6, 2014
Rated 3.0 out of 5.0 by Comfortable room but needs repairs Room was ok about what I expected but the rug had ripples in it and the paint was peeling on the bathroom ceiling. The staff was very nice and I would stay again. August 4, 2014
Rated 4.0 out of 5.0 by the decor was very nice I enjoyed my stay and will come back again when I;m in the neighbor July 25, 2014
Rated 5.0 out of 5.0 by Hotel Service Hotel service and stay was great. Beds comfy and check in/out great service. July 22, 2014
Rated 5.0 out of 5.0 room stay I love staying at this hotel. The staff is wonderful and the place is always clean. July 9, 2014
Rated 5.0 out of 5.0 by Great room size Me and my children enjoyed the nights we stayed at the hotel. The pool was clean. They served a big breakfast for the kids, that we usually do not see. The staff allowed us to check out at a later time. This hotel is worth your stay. July 7, 2014
Rated 5.0 out of 5.0 by Great service The manager and staff at this hotel were very courteous, pleasant, engaging and attended to the needs of my family during our stay. They were always around at breakfast time to ensure that we were adequately taken care of. July 4, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Staff offered exceptional customer service responding to our needs, checking on us, and ensuring every guest in our party received attention even when rooms were not ready. June 28, 2014
Rated 1.0 out of 5.0 by Nightmare We had to get ready for a wedding. Check in was at 3pm there were not any rooms ready. We were finally able to get into our suite at approximately 4:30. Spoke with manager the next morning and he seemed unconcerned about the inconvenience that was caused. Then when we went to breakfast we all wanted pancakes but it was not working and the manager did not seem to concern himself with that either. I do not blame the rest of the staff. They tried and really seemed to care but the manager seemed apathetic to all inconveniences. June 27, 2014
Rated 2.0 out of 5.0 by took advantage of Shame on me, read all fine print before signing no matter how many times you have been there June 25, 2014
Rated 5.0 out of 5.0 by friendly and helpful front desk staff Each individual I worked with from making the reservations to questions I had during the stay was very friendly and helpful. Mark, the general manager, spent time answering my questions and working with me on our group rate. Everyone was cordial and welcoming and I enjoyed visiting with them June 21, 2014
Rated 5.0 out of 5.0 by Great place for cross-country travelers Stopped here on our way to re-locating to Texas. We used a variety of hotels along our travel and this one was great. They accepted our small dog, but the room did not have any pet odor. Hotel was clean and functional. Room had large bathroom, good working AC, and comfortable beds. Close to the expressway. Would definitely stay again if needed in the future! June 19, 2014
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