Rated 4.2 out of 5 by 48
Rated 5.0 out of 5.0 by CRoss82 friendly and helpful front desk staff
Each individual I worked with from making the reservations to questions I had during the stay was very friendly and helpful. Mark, the general manager, spent time answering my questions and working with me on our group rate. Everyone was cordial and welcoming and I enjoyed visiting with them
June 21, 2014
Rated 5.0 out of 5.0 by New Texan! Great place for cross-country travelers
Stopped here on our way to re-locating to Texas. We used a variety of hotels along our travel and this one was great. They accepted our small dog, but the room did not have any pet odor. Hotel was clean and functional. Room had large bathroom, good working AC, and comfortable beds. Close to the expressway. Would definitely stay again if needed in the future!
June 19, 2014
Rated 5.0 out of 5.0 by Lila54 Great Service
The staff was friendly and helpful. I would recommend this hotel for a business or leisure stay.
June 19, 2014
Rated 5.0 out of 5.0 by AZTRIP Convient
Easy access to Rockwall restaurants and services ... however, be sure to ask hotel staff for directions to avoid I-30 construction.
May 30, 2014
Rated 3.0 out of 5.0 by leahsmom needs some improvement
The breakfast was ok, but lacked sugar free syrup. Most hotels have it available in the kitchen, but the hostess did not understand my request. When I asked at the front desk, they said they do not have it. For diabetics, the breakfast choices didn't have anything I could eat except an egg. Even the yogurt was not low fat/sugar.
Also, we had a king bed where most hotels offer 6 pillows. We had 4 pillows that were very small and under-stuffed. We arrived late evening, and it felt like our room had been 'robbed' of some items to accommodate other guests, as they were sold out. We also did not have a laundry bag, and there were only 3 hangers, no lotion/makeup wipes. On a positive note, the hotel did allow us a late checkout and the room was clean.
May 10, 2014
Rated 2.0 out of 5.0 by Rick 2014 Breakfast ? Really?
I asked if the NBA was here because everything was trashed and there was no coffee, Eggs, Plates, Forks . ..
I sat and watched TV for 30 minutes and NOTHINg was replenished
April 29, 2014
Rated 3.0 out of 5.0 by Paper Boy started fine ended poorly
Pleasant reception and clean room.
No hot water in morning - cold showers do not make for good reviews.
April 2, 2014
Rated 2.0 out of 5.0 by Eliz40 Comfortable room but couldn't sleep
We stayed at this hotel because we had just stayed there in February and we had been very impressed with it. However, a loud television in the next room kept me awake until 1:00 am. I called the front desk 3 times and they were not able to resolve the situation. Finally, at almost 1:00 am, the TV was turned off. With my alarm clock set for 5:45 am, it was a disappointing and difficult start to our weekend trip.
I was also disappointed to learn that this hotel does accept pets. I will not stay there again because I am not comfortable staying in a room where a pet has stayed.
April 1, 2014
Rated 4.0 out of 5.0 by g32768 Royce City
The staff were friendly and the room was comfortable.
March 17, 2014
Rated 5.0 out of 5.0 by JB1980 Great place to stay
This was my first time staying at this location. The front desk staff are superb. They are very friendly and make you feel right at home, which is very important for someone like me who stays in hotels 60% of the year. The hotel is beautiful and appears to be very well maintained. There was a huge breakfast selection which they rotate daily so guest don't have to eat the same thing everyday. I will definitely be staying here the next time work brings me to the area.
March 5, 2014
Rated 5.0 out of 5.0 by E.E. Beautiful Hotel!!
The price was reasonable, the room was exquisite and the breakfast was superb! You guys are doing a wonderful
job. Keep up the good work. I shall most surely stay at HI Express hotels in the future!!!
February 26, 2014
Rated 5.0 out of 5.0 by DaveD51 Staff was very friendly
The staff was very friendly and helpful. The location was good for my visit to Rockwall.
January 28, 2014
Rated 5.0 out of 5.0 by Laurie2 Excellent experience!
We were 3 moms on a women's retreat for the weekend. Traffic was terrible due to multiple accidents on the highway near the hotel but Russ helped us navigate around it and get to the hotel safely. He also recommended a fantastic Mexican restaurant in town. The beds were comfortable and plenty of breakfast items were available for our mornings.
January 20, 2014
Rated 4.0 out of 5.0 by ckwrsr Clean, large room
Overall, a good experience. Relatively quiet. Ask for room not facing highway (although you can still hear the traffic a bit). Breakfast not great, but I am picky. Standard fare for this type of hotel.
Clean. Typical Holiday Inn Express. Very dark rooms. Light bulb burned out in bathroom. Had to wait two days to have this replaced after calling twice. Didn't use any of the amenities.
However, would stay again.
December 31, 2013
Rated 5.0 out of 5.0 by Anonymous27 Great place to stay
Great place to stay!
the second time I have stayed at this particular location. No complaints!
December 24, 2013
Rated 5.0 out of 5.0 by Pup35 Amazing Beds
After driving 10 hours we stopped in Royce City at this holiday inn express, walking into the room it smelled clean and and looked spectacular!! I layed down in the bed and it was the most comfortable bed I have been in!! I would highly recommend this HIE if you on I-30 headed to Dallas stop in Royce city and relax!!
November 3, 2013
Rated 5.0 out of 5.0 by MikeW59 Comfortable rooms, friendly staff.
Very nice and clean hotel. The rooms have high ceilings, the beds are comfortable and you have choices of firm or soft pillows. (Firm or Soft is printed on the pillowcase.) Even the shower head is high enough to comfortably stand under. Staff is competent and friendly. Fitness room has limited equipment, but adequate. I would recommend this hotel to anyone passing through.
October 6, 2013
Rated 5.0 out of 5.0 by juicyJ great stay
I stay at alot of hotels, when you walk in great staff and very clean. reccomend stay
October 3, 2013
Rated 2.0 out of 5.0 by JohnBTN ok...but look elsewhere
I was excited about this stay b/c we are relocating to the area and I need a place to call home while in the transition. The room looked good but that is where it stops. A lot of things missing or not working right in room...and the tech to fix them the following day didn't fix them correctly just a Bandaid fix but we where there for 3 days. So the main problems still rose its head. Bed not comfortable very thin walls...could hear room next door and able us all the time..
This was the first and last time staying in a holiday inn express.
I gave you all a shot..
October 3, 2013
Rated 5.0 out of 5.0 by HappyRita Beautiful Hotel!
Everything about this hotel was nice. Great beds and breakfast. Very clean and smelled good throughout. The air conditioner was quieter than most hotels, which was nice. It is far enough off the highway to be considered quiet. I would stay here again in a heartbeat!
September 22, 2013
Rated 5.0 out of 5.0 by Justolbill Nice visit
Very nice, quiet, and clean. Didn't get to try breakfast. Plenty of meal choices nearby. Room nicely furnished and very clean. Front desk staff was very helpful.
September 11, 2013
Rated 5.0 out of 5.0 by Jd5168 Super hotel, need to motivate the breakfast attendant.
The hotel is amazing. We had a great stay, large room, very quite and comfortable. The breakfast attendant allowed coffee, bacon, gravy and biscuits to run out. We had to ask the front desk to find her. She seemed upset that she had to come and fill the items. She was also rude and just not service oriented. This is a hotel, it is a service industry, she needs to be trained or terminated.
September 8, 2013
Rated 5.0 out of 5.0 by Rm901 Weary Traveler
The young lady working at the desk immediately made us feel welcome and provided superior customer service. Our room was the cleanest of the four hotels we stayed at on this trip. This is a hotel I would recommend and return to at every opportunity.
August 29, 2013
Rated 5.0 out of 5.0 by Dan38 excellent
beyond expectations, thank you, we will return next trip through
August 13, 2013
Rated 5.0 out of 5.0 by MikeD1 Great stay
Clean; well-kept; felt secure; friendly staff. Enjoyed our stay and will return.
August 3, 2013
Rated 5.0 out of 5.0 by Lloyd47 Efficient and friendly staff
Stayed here during a cross country move and found this to be a wonderful oasis along the way. Kudos
July 31, 2013
Rated 5.0 out of 5.0 by Zinger5678 Totally Green
We have stayed here several days continuous a number of times and wouldn't consider another motel in this area. The breakfat food was good, but some changes from day to day would be an improvement. The bed was very comfortable. The staff could not have been better in dealing with our needs.
June 15, 2013
Rated 5.0 out of 5.0 by hookemhorns85 good stay
Hotel was very comfortable and was excellent for the price i paid breakfast was awesome and rooms were very clean and up to date. Staff was very friendly and outgoing, Its very nice to show up to a hotel and feel welcomed. Will be staying here in the future for sure because we will be visting my niece nearby alot.
March 18, 2013
Rated 4.0 out of 5.0 by swtheart4 Very nice property
I've stayed at many Holiday Inn Express properties. I usually average about 40 nights a year. This was definitely one of the nicer properties. It was very clean and tastefully decorated. The staff was excellent with the exception of the breakfast attendant. She had to be asked 3 times to put more food out. There were at least 6-7 people waiting for food. I've never had this problem at other properties. At other properties, the attendants replenish items as they get low. This particular attendant had to be asked. This was frustrating to everyone. As I told the other guests, this is not a normal problem for Holiday Inn Express properties. I hope this issue is addressed.
March 16, 2013
Rated 5.0 out of 5.0 by chiczs Great room very quiet and comfortable
Nice large room staff very helpful and fitness room was great
February 18, 2013