Rated 4.4 out of 5 by 58
Rated 5.0 out of 5.0 by teacher37 Clean and Polite staff
I experienced a polite staff willing to help. The room was clean and well maintained. The Holiday Inn Express I stayed in is in a small town. I was pleasantly surprised at how clean it was and how well it was maintained because this is often not the case with other chain hotels in small towns. I will stay in this hotel the next time I visit my family.
July 9, 2014
Rated 5.0 out of 5.0 by jlclll Great Experience!!
We rent a room at a hotel every July 4th and this is one of the best hotels we have stayed at in years!! Living close to Greenville, we have used several hotels but this one was wonderful!! The staff was very helpful in every way! The pool was very nice and clean. The rooms were roomy and great to have a microwave and refridge since we eat all day! We will stay here again!
July 8, 2014
Rated 4.0 out of 5.0 by magtoo Platinum Member
failed to offer water for Platinum. When I asked the desk clerk, he asked the manager. the manager said we usually do not give it out, but I will give you some. Their drinks are there for sale at 1.89 each.
Also, the first Holiday Inn Express that I have stayed in that doesn't supply pen and notepads.
I was there 3 nights.
June 30, 2014
Rated 4.0 out of 5.0 by thetraveler12 Great service and attentiveness
Although I encountered an issue related to housekeeping, it was addressed and resolved. No hotel can ever be perfect, but adapting to issues and resolving them goes a long way. I will be stay here again for future business trips.
June 30, 2014
Rated 5.0 out of 5.0 by alykir Great stay!
Really enjoyed our stay! Our room was comfortable and we appreciated the fact that there were plenty of outlets to charge our electronics.
June 29, 2014
Rated 4.0 out of 5.0 by MaintenanceMan Nice place but with a bit of staff pride it could be great
The hotel is nice and the room we stayed in was clean and comfortable and quiet. The breakfast was nice. The pool was great the first day. The exercise room is small with only one treadmill but there is access to a local gym that is very easy to walk to from the hotel.
My biggest problem is with the lack of pride of the management team in their hotel. Many of the stairwell doors are hard to open for someone that isn't a relatively fit full grown adult. Many of the doors slam shut and this would drive me crazy if I was in a nearby room. I mentioned this to the front desk staff and they passed it on to the maintenance team but it didn't get fixed after two day.
There was debris left in a stairwell for more than 4 days and when this was pointed out the stairwells still weren't vacuumed. There was often trash from inconsiderate guests left in the pool area. There was glass left in parking spaces for two days right at one of the back doors. The pancake griddle was allowed to be inoperable for more than three days - instead of someone showing some initiative and going across the street to WalMart and buying a new one.
All of these little demerits could be fixed within one hour to one day of being pointed out. If management had any pride they wouldn't allow such issues to be left long enough for a visitor to point them out.
June 15, 2014
Rated 5.0 out of 5.0 by artd3 Short Stay was great
The beds were very comfortable. The staff was very friendly and helpful. We really appreciated the gluten-free offerings at breakfast. We'd definitely stay here again.
June 7, 2014
Rated 5.0 out of 5.0 by Donnaoz The property is clean which is a big thing for us
We stay here multiple times through the year, have been for the last several years. We are always pleased with our stay here. Staff is friendly and helpful. There used to be an unsightly mess of cigarette butts but that has since been resolved from the front entrance. Several restaurants are available within walking distance and the breakfast choices in the hotel are good and the area is clean. There is no perfect place to stay but I don't think you will be disappointed (hopefully)
June 6, 2014
Rated 5.0 out of 5.0 by LP 54 Convenient Place to Stay
Nice town and very convenient to get around. Close to restaurant and lake only a few miles down the road.
June 3, 2014
Rated 5.0 out of 5.0 by scottL Last minute stop
We stopped at this HIE without knowing much about it or Greenville. We could not have been happier with our decision to stop here. Our room was clean and spacious--the front desk person was polite and friendly....our stay could not have been better. In the morning we met the property manager and she was just as friendly and polite as the rest of the staff.
We highly recommend this property if you are in the area--it will not disappoint .
April 13, 2014
Rated 5.0 out of 5.0 by A.M. Clean, comfortable, secure
This is arguably the cleanest Holiday Inn we have stayed at. The Gentleman (Randy) who greeted us at check in was professional and courteous. The young lady who was on duty the morning of check out however requires training on customer service; she appeared nonchalant, did not inquire as to our stay, and appeared dis-engaged. Overall it was a great stay and will be back.
April 1, 2014
Rated 4.0 out of 5.0 by OandG1954 road warrior
good place , stay there often when in town
staff vey friendly
rooms always clean
March 8, 2014
Rated 5.0 out of 5.0 by Lark37 Good place to spend a night
We stayed twice on recent trip from Illinois to San Antonio and back
and were very satisfied both times. Staff was friendly and helpful.
There were several nearby restaurants to choose from. We will
stay there again when we drive to visit our son as the location is
good stopping point for us.
January 4, 2014
Rated 5.0 out of 5.0 by TravelingOma Service
I was in town for a memorial service and requested a late check-out so I could come back to the room and change after the service. They said that was not a problem. This was very helpful.
December 31, 2013
Rated 5.0 out of 5.0 by LinnB Great room
The room here is one of the best we have ever stayed in and we travel a lot. It was clean and quiet with no smells bad or good. Most important is we like it cool at night when we sleep. I was able to set the air at 58. It may have gone lower but 58 was awesome for us! Thanks for letting me control the temperature!
December 30, 2013
Rated 3.0 out of 5.0 by g32768 Platinum Ambassador?
I showed the Intercontinental Ambassador member card to the front desk staff and he did not think they could use that card. I was not acknowledged as a Platinum or even as a member.
He did take my reservation and was friendly
December 30, 2013
Rated 5.0 out of 5.0 by bbbb12 Great motel
Great motel. Very clean and staff are just wonderful. I will be back. Animal friendly and lots of lighting to walk your pet.
Soulmans BBQ in front of motel to walk too. Also other restaurants within walking distance. Just a great area.
December 27, 2013
Rated 3.0 out of 5.0 by wowzers It's okay
This is an average Hotel, the staff is there for ya. Seemed to have been at this location a while. Breakfast was more than other Hotels and had plenty to choose from.
December 7, 2013
Rated 4.0 out of 5.0 by jpandds2 Comfortable overall
This motel was a good choice for our 1 night stop. The staff was friendly on check in. The room was clean and comfortable. Breakfast was on time and the area was clean and pleasant.
November 20, 2013
Rated 5.0 out of 5.0 by Donnaoz Home away from home
We stay at the Holiday Inn Express in Greenville 3/4 times a year. We have tried others but are happiest here. The prices are not over the to, the staff is friendly. They do everything they can to make our stay a happy one. Can't go wrong by staying there.
November 10, 2013
Rated 3.0 out of 5.0 by rufus32 Cheapest quality Holiday Inn Express we have stayed in.
Not very clean. Front desk attendant when we checked in at night was friendly and courteous, but morning desk attendant was not very "attentive." He didn't even look up from his desk, or acknowledge us.
November 5, 2013
Rated 5.0 out of 5.0 by Molly1981 Everything is great!
We have stayed here many times, and will continue to do so!
November 1, 2013
Rated 5.0 out of 5.0 by Festtie Great and comfortablke room
Excellent Room, near to conference site. Good parking. Excellent front desk service
October 11, 2013
Rated 5.0 out of 5.0 by OandG1954 great service
the people working there makes this hotel special, always helpful with a very nice attitude
October 1, 2013
Rated 5.0 out of 5.0 by Okietallman Comfy and Awesome
The check in process was easy, the parking was ample and the staff was friendly and helpful. The bed was quite comfy as was the shower and size of the room. I called a few hours before I arrived and Christian the front desk clerk, was very friendly, offered to turn the a/c colder for me and provided useful information. The girl controlling the breakfast area (I wish I could recall her name) was friendly, very attentive and knew great customer service is. She should be promoted!!! The front desk girl, Patricia, is also a superstar. Knowledgeable of the area, professional and very easy to talk with. I have spent lots of time on the road and this HIE is one of the very best.
September 30, 2013
Rated 5.0 out of 5.0 by GregoHouston Holiday Inn Greenville, Texas
Excellent staff, convenient location & overall great experience. Will book again at this location. When I checked in, the room's air conditioning was set to a lower termperature & I had a snack & drink set out for me as well, small touches made this visit pleasant.
Fast forward to 2 weeks later:
I was unable to locate my receipt so I went online and could not ascertain a receipt from the corporate website so I called Holiday Inn in Greenville and was greeted by very competent staff that immediately emailed my receipt to me and even more impressive got my email address correct on the first try. Made my day & my expense report deadline. Excellent!
This is the first review I have written in 5 years of traveling for my company. Very pleased.
September 24, 2013
Rated 5.0 out of 5.0 by EAL1577 Passing Through
Passing through.... getting tired and needed a place to sleep. Have stayed at several HI EXPRESS and haven't been disappointed!!
September 3, 2013
Rated 3.0 out of 5.0 by donny1 staff need training
My company requires our bills to be split when two people share a room. The first person who checked us in screwed up the process and charged my card up front for the whole stay without spiltting the bill. Nightmare upon checkout, had to check back in and upon trying to checkout again another staffer again overcharged my card for the whole room and this was after saying he new how to spit the bill. Took quite a while for checkout and I am still waiting for the refund on my card
August 31, 2013
Rated 4.0 out of 5.0 by faith1954 hse manager
staff is always friendly and willing to assist.
rooms are clean
August 14, 2013
Rated 5.0 out of 5.0 by lloo2 Guest services
The staff are just wonderful! They are very quick to check for availability, make the reservations, and everything is all set from the time you check in and continues until you check out. The staff really make the difference after a long day!!
August 13, 2013