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Rated 4.2 out of 5 by 82 reviewers.
Rated 1.0 out of 5.0 by Smells like smoke, will put you in a smoking room Booked a room a week in advance for a non smoking room and I arrived at 11 pm that night and didn't have any non smoking rooms available or cleaned. They had all night to clean before I got there. And honestly who smokes any more? Clothes reeked of smoke the entire next day and have to be dry cleaned. Even the stuff in my bag reeks of smoke. Please join us in the 21st century, no one smokes there. August 1, 2014
Rated 5.0 out of 5.0 by Happy, excellent staff Excellent hotel with fabulous friendly staff. It will be my first choice when I hope back to Ruston to visit. July 30, 2014
Rated 4.0 out of 5.0 by Friendly Staff and nice room The front counter lady was really nice and very helpful. After a long day of driving, it was sure refreshing to deal with someone that enjoyed her job and eager to help. The room was good and I got a good nights sleep. Breakfast was ok, and that was due to the crowd in the breakfast area. Could not get to the pancakes due to number of people waiting in line. Not the hotels fault, but would have liked a few pancakes for breakfast. Other than that, a pretty good place to stay. July 30, 2014
Rated 3.0 out of 5.0 by Average Stay I stay here a lot for the convenience. It's starting to show it's age. Sometimes I get a room with a loud A/C and need to request a fix. However, the rooms have always been clean, but time for a refresh. July 27, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Great hotel, friendly staff, great breakfast. I would highly recommend this hotel to anyone coming to Ruston July 16, 2014
Rated 5.0 out of 5.0 by Baseball mom So clean and staff was friendly and helpful! Location is perfect for parks around area. I would certainly recommend others to stay there. We enjoyed it! July 14, 2014
Rated 4.0 out of 5.0 by Slim Pickings This hotel was clean but don't expect the level of modernization that you would normally get at other Holiday Inn Express properties. It needs major renovations, but for the area, it is one of the better choices. July 14, 2014
Rated 5.0 out of 5.0 by long time guest I have been a frequent guest at the HI in Ruston for the last couple of years. If I didn't like it I wouldn't have stayed. Good people, good service... June 30, 2014
Rated 5.0 out of 5.0 by Felt like we were back home in freindly Texas! Entire staff, had a smile and a friendly greeting! Would definitely recommend this hotel. As always, clean rooms and awesome breakfast! HIE rocks! Continues to be our first choice of hotels. Proud Texas Military Family June 30, 2014
Rated 4.0 out of 5.0 by Nice place The room was clean an there was a complimentary evening reception upon arrival that included chocolate cookies and light snacks. The only thing I did not like was the cost and I was not able to get a military discount. The room was way too pricely. I have never paid this much for a Holiday Inn Express. Also it mentioned that you could get a bag to take breakfast to go and no one knew what I was talking about. It was sitting there in the breakfast area though (the sign). I would say fix that it it would be better for the guests. June 26, 2014
Rated 1.0 out of 5.0 by Dont stay at the Holiday Inn Express in Ruston, La. Do not not stay at the Holiday Inn Express in Ruston, La. The staff was not respectful, uncaring, not professional, and very, very rude. June 25, 2014
Rated 5.0 out of 5.0 by Nice visit to Ruston We enjoyed our short stay. I believe the HIE is a good value for money. The hotel was clean and well kept. June 24, 2014
Rated 5.0 out of 5.0 by Pet friendly Reliable, comfortable, and pet friendly, exactly what we needed. June 20, 2014
Rated 2.0 out of 5.0 Needs Updating I arrived at this motel and I have stayed at countless Holiday Inn Expresses and this one is by far the oldest and in need of updates. The first rooms A/C squealed so loud, no way to sleep. I called the front desk and they advised there was nothing to do because they could not get in contact with maintenance and had no rooms available. I went to front desk to demand refund and leave at 9:00 pm and they suddenly had a room. Then I had to spend the next hour moving rooms instead of relaxing and enjoying my short evening. After all of this, there was no offer of a discount of as much as an apology for the inconvenience. I found this to be very much out of the norm from HIE's but still very frustrating with no attempt to make it right. Disappointed. June 14, 2014
Rated 4.0 out of 5.0 by Great customer service, but horrendous wi-fi!! I spent 3 nights at this hotel during orientation at La. Tech. The room they put me in was nice, but they had overbooked my original suite (with the Jacuzzi) so I was not very happy. The room was adequate, but the wireless internet was basically non-existent. If you stay there and need to have internet access, ask for a room right beside the router. Other than the lack of internet service,. I would recommend this hotel. June 11, 2014
Rated 5.0 out of 5.0 by LA Tech Orientation Parents This hotel is perfect for parents going up to visit LA Tech or their kids. The rooms and breakfast were everything I needed them to be. The hotel is very close to campus and easy to get to. June 9, 2014
Rated 5.0 out of 5.0 by Best Place to Stay in Ruston Wife and I are fairly frequent visitors to Ruston and this was the first time we had stayed at the Holiday Inn Express. The facilities and the room were very clean. I thought the hotel was much newer than it was (it is apparently 14 years old and I thought it was a few years old). The employees at the hotel were all very friendly - from the desk clerk to the housekeepers. The woman (this sounds impersonal but due to privacy concerns I did not want to use her first name) who works at the free breakfast was exceptionally nice and helpful. The free breakfast had a nice variety of food. Even on weekends, the hotel is appropriate for a business function (I was there to work on a television show related matter). My business guests came to the hotel at different times and all were treated well (and more than one commented on how nice the hotel was). The location is very convenient, however, it is easy to miss the road that leads to the hotel. I missed it the first time, as did the first three visitors that I had. I have stayed at all of the nicer places in Ruston, and this is the place to stay. June 9, 2014
Rated 5.0 out of 5.0 by Great Staff Five Stars Always friendly staff. Great Hotell Thanks I travel about 300 nights per year. This is the top hotel all around that I stay at. June 2, 2014
Rated 5.0 out of 5.0 by Great stay Great manager's hospitality hour, great room, great breakfast. Extra friendly staff. June 1, 2014
Rated 5.0 out of 5.0 by Forget the Rest Stay at the Best. I am writing this for my wife and I. I read a lot of mixed reviews about this hotel so I was a little worried. The reason we stayed in Ruston was because our daughter was graduating from La-Tech. We arrived on Thursday afternoon. Our room was ready, very clean and had come with a mini fridge and microwave which I did not expect it to have. The pool was clearly marked with the depths which was a blessing having a 5 and 8 year old with us. Anytime I passed by the front desk or just going down the hall to get ice the staff always acknowledged me, that alone says a lot about the employees. I did not expect the buffet to have the variety it did. When you can put smiles on the faces of Mom, Dad, and children at the breakfast table you have to be doing something right. They were extremely busy for breakfast and some items did run out for a little while, but the staff was working as fast as they could from what I saw to replenish those items. My daughter received her Masters degree and will be moving to Dallas Texas. We will make it a point to stay here when we visit her as it will be about the half way point. I highly recommend this hotel to anyone staying in Ruston and Thanks so much to all of you for making our stay here so memorable. May 27, 2014
Rated 5.0 out of 5.0 by Overall Friendly staff, comfortable, clean room and plenty of towels! May 20, 2014
Rated 4.0 out of 5.0 by Great room; great hot breakfast We really enjoyed our stay. You can't beat the comfort, cleanliness and value. I plan on staying here again. May 18, 2014
Rated 5.0 out of 5.0 by staff outstanding customer service from the front desk, the kitchen staff and room staff. They were all so friendly and helpful. We were made to feel welcome. May 6, 2014
Rated 5.0 out of 5.0 by Stay here all the time Always stay here when I come into town for school events Staff is fantastic May 6, 2014
Rated 5.0 out of 5.0 by Great Service and Clean Comfortable Room The staff at this hotel was very professional and the room and breakfast area were very clean and comfortable. May 6, 2014
Rated 5.0 out of 5.0 by Great service This room was very comfortable and clean. The staff was very friendly. The only issue I have is with its location. Not so much where it is, but getting out onto the main highway was a little difficult-unless you want to go North upon leaving the hotel. April 7, 2014
Rated 2.0 out of 5.0 by Hotel Over Booked I was unhappy after a long drive from New Orleans for a funeral to get to the Hotel and not being accommodated with the room I paid for. I had to settle for a King bed instead of double. March 25, 2014
Rated 2.0 out of 5.0 by Price is starting to be unreasonable. The prices have started to creep up with no improvements or additions to the property. Was told not to go running in the local neighborhood, had to go to the local university and use the track there. Don't even think about booking a bonus package, price is outrageous. March 3, 2014
Rated 3.0 out of 5.0 by Average overnight experience Not a bad stay, not a good or excellent stay. Price was on the high side, was asked to tip when offered a beverage at the managers reception. Room carpet was wet under the refrigerator. Property is located very close to interstate, trafic noise was high. March 3, 2014
Rated 3.0 out of 5.0 by Don't expect much if you are IHG rewards. I stay here often and treated VERY well each time I come and recognized as IHG rewards every time, except this trip. Young lady behind the counter seemed rushed and just wanted to get me out of her face and move on. Didn't even acknowledge my IHG rewards status and no room upgrade this time and every other time I have stayed here I have been thanked for my rewards status and upgraded. I guess the young lady telling me she has too many complaints on her already have some thing to do with it. Well all in all it was a good stay and I'm not going to dump this hotel from this stay so we shall see the next time I am in town. February 28, 2014
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