Rated 4.2 out of 5 by 70
Rated 5.0 out of 5.0 by stellar323 Pet friendly
Reliable, comfortable, and pet friendly, exactly what we needed.
June 20, 2014
Rated 2.0 out of 5.0 Needs Updating
I arrived at this motel and I have stayed at countless Holiday Inn Expresses and this one is by far the oldest and in need of updates. The first rooms A/C squealed so loud, no way to sleep. I called the front desk and they advised there was nothing to do because they could not get in contact with maintenance and had no rooms available. I went to front desk to demand refund and leave at 9:00 pm and they suddenly had a room. Then I had to spend the next hour moving rooms instead of relaxing and enjoying my short evening. After all of this, there was no offer of a discount of as much as an apology for the inconvenience. I found this to be very much out of the norm from HIE's but still very frustrating with no attempt to make it right. Disappointed.
June 14, 2014
Rated 4.0 out of 5.0 by Kayceecc Great customer service, but horrendous wi-fi!!
I spent 3 nights at this hotel during orientation at La. Tech. The room they put me in was nice, but they had overbooked my original suite (with the Jacuzzi) so I was not very happy. The room was adequate, but the wireless internet was basically non-existent. If you stay there and need to have internet access, ask for a room right beside the router. Other than the lack of internet service,. I would recommend this hotel.
June 11, 2014
Rated 5.0 out of 5.0 by TECH Mom LA Tech Orientation Parents
This hotel is perfect for parents going up to visit LA Tech or their kids. The rooms and breakfast were everything I needed them to be. The hotel is very close to campus and easy to get to.
June 9, 2014
Rated 5.0 out of 5.0 by denny58 Best Place to Stay in Ruston
Wife and I are fairly frequent visitors to Ruston and this was the first time we had stayed at the Holiday Inn Express. The facilities and the room were very clean. I thought the hotel was much newer than it was (it is apparently 14 years old and I thought it was a few years old). The employees at the hotel were all very friendly - from the desk clerk to the housekeepers. The woman (this sounds impersonal but due to privacy concerns I did not want to use her first name) who works at the free breakfast was exceptionally nice and helpful.
The free breakfast had a nice variety of food.
Even on weekends, the hotel is appropriate for a business function (I was there to work on a television show related matter). My business guests came to the hotel at different times and all were treated well (and more than one commented on how nice the hotel was).
The location is very convenient, however, it is easy to miss the road that leads to the hotel. I missed it the first time, as did the first three visitors that I had.
I have stayed at all of the nicer places in Ruston, and this is the place to stay.
June 9, 2014
Rated 5.0 out of 5.0 by USWMike Great Staff Five Stars
Always friendly staff. Great Hotell Thanks I travel about 300 nights per year. This is the top hotel all around that I stay at.
June 2, 2014
Rated 5.0 out of 5.0 by Cajun Mark 54 Great stay
Great manager's hospitality hour, great room, great breakfast.
Extra friendly staff.
June 1, 2014
Rated 5.0 out of 5.0 by LsuFan42 Forget the Rest Stay at the Best.
I am writing this for my wife and I. I read a lot of mixed reviews about this hotel so I was a little worried. The reason we stayed in Ruston was because our daughter was graduating from La-Tech. We arrived on Thursday afternoon. Our room was ready, very clean and had come with a mini fridge and microwave which I did not expect it to have. The pool was clearly marked with the depths which was a blessing having a 5 and 8 year old with us. Anytime I passed by the front desk or just going down the hall to get ice the staff always acknowledged me, that alone says a lot about the employees. I did not expect the buffet to have the variety it did. When you can put smiles on the faces of Mom, Dad, and children at the breakfast table you have to be doing something right. They were extremely busy for breakfast and some items did run out for a little while, but the staff was working as fast as they could from what I saw to replenish those items. My daughter received her Masters degree and will be moving to Dallas Texas. We will make it a point to stay here when we visit her as it will be about the half way point. I highly recommend this hotel to anyone staying in Ruston and Thanks so much to all of you for making our stay here so memorable.
May 27, 2014
Rated 5.0 out of 5.0 by MawmawHolly23 Overall
Friendly staff, comfortable, clean room and plenty of towels!
May 20, 2014
Rated 4.0 out of 5.0 by BGTex Great room; great hot breakfast
We really enjoyed our stay. You can't beat the comfort, cleanliness and value. I plan on staying here again.
May 18, 2014
Rated 5.0 out of 5.0 by brucep staff
outstanding customer service from the front desk, the kitchen staff and room staff. They were all so friendly and helpful. We were made to feel welcome.
May 6, 2014
Rated 5.0 out of 5.0 by LaTech Fan Stay here all the time
Always stay here when I come into town for school events
Staff is fantastic
May 6, 2014
Rated 5.0 out of 5.0 by Ole Bossman Great Service and Clean Comfortable Room
The staff at this hotel was very professional and the room and breakfast area were very clean and comfortable.
May 6, 2014
Rated 5.0 out of 5.0 by Nanny2004 Great service
This room was very comfortable and clean. The staff was very friendly. The only issue I have is with its location. Not so much where it is, but getting out onto the main highway was a little difficult-unless you want to go North upon leaving the hotel.
April 7, 2014
Rated 2.0 out of 5.0 by brooksla Hotel Over Booked
I was unhappy after a long drive from New Orleans for a funeral to get to the Hotel and not being accommodated with the room I paid for. I had to settle for a King bed instead of double.
March 25, 2014
Rated 2.0 out of 5.0 by KUjayhawks Price is starting to be unreasonable.
The prices have started to creep up with no improvements or additions to the property. Was told not to go running in the local neighborhood, had to go to the local university and use the track there. Don't even think about booking a bonus package, price is outrageous.
March 3, 2014
Rated 3.0 out of 5.0 by 2014travelguy Average overnight experience
Not a bad stay, not a good or excellent stay. Price was on the high side, was asked to tip when offered a beverage at the managers reception. Room carpet was wet under the refrigerator. Property is located very close to interstate, trafic noise was high.
March 3, 2014
Rated 3.0 out of 5.0 by LeeF Don't expect much if you are IHG rewards.
I stay here often and treated VERY well each time I come and recognized as IHG rewards every time, except this trip. Young lady behind the counter seemed rushed and just wanted to get me out of her face and move on. Didn't even acknowledge my IHG rewards status and no room upgrade this time and every other time I have stayed here I have been thanked for my rewards status and upgraded. I guess the young lady telling me she has too many complaints on her already have some thing to do with it. Well all in all it was a good stay and I'm not going to dump this hotel from this stay so we shall see the next time I am in town.
February 28, 2014
Rated 5.0 out of 5.0 by sdrexlernp No place like home
I stay at this hotel whenever I am in Ruston, LA. The hotel staff (especially Jessica) is extremely pleasant and friendly, they always make me feel like I'm at home and they are happy to see me. When I enter the building I'm greeted with a smile. My room is always ready and clean. The rates are very reasonable. I travel a great deal and have stayed at many hotels, but none compare to Holiday Inn in Ruston, LA. I will not stay anywhere else, this is definitely my hotel of choice.
GREAT STAFF, GREAT SERVICE, CLEAN AND COMFY!!!!
February 28, 2014
Rated 4.0 out of 5.0 by Ann32 Very Clean
I always stay here when in Ruston. The rooms are always clean, the complimentary breakfast is great with a lot of variety. The desk staff is always helpful when I am looking for area information.
February 26, 2014
Rated 5.0 out of 5.0 Best of the Best!
Absolutely, one of the very best hotel stays we have ever had, and we have stayed in many, & often. Definitely the best Holiday Inn experience we've ever had. Everything was great & the staff goes above & beyond to make you feel right at home. Great hot breakfast & all the amenities you would expect from a top-rate hotel. Highly recommend!
February 23, 2014
Rated 4.0 out of 5.0 by RLH57 Comfortable room and friendly staff
I really enjoy the managers reception the ladies that wait on you are pleasant and fun and it's really nice after traveling to be able to sit down and enjoy a snack and beverage. The room was clean the bed was comfortable I had a great two days today. I plan to stay again at the Ruston Holiday Inn Express.
February 22, 2014
Rated 1.0 out of 5.0 by Dthompson Ruston Experience
This was the worst Holiday Inn I've stayed at in a very long time. Nothing worked, the door keys in everybody's rooms. The vending machines didn't work and the drink machines were empty.
Service was very slow and unfriendly.
February 22, 2014
Rated 4.0 out of 5.0 by MJL1957 Clean and Relaxing
Away from the busy area, near the racetrack (horses), so not a noisy atmosphere. Very clean and comfortable.
February 9, 2014
Rated 5.0 out of 5.0 by LeeF Great Hotel
I have stayed here several times and I have had a wonderful stay each time. Staff is very helpful and the rooms are very comfortable.
December 27, 2013
Rated 5.0 out of 5.0 by TexasNative68 Quiet comfortable rooms with great hotel staff
This was the 3rd year in a row that I have stayed in this hotel during the Thanksgiving hoilday and I can say that it is a very nice place to stay in Ruston, LA. The rooms are very clean, comfortable, and nice sized for a 3 day stay. The nights were very quiet and the staff so friendly, especially a super nice lady named Chris that works in the breakfast/dining room. She is so friendly and has been there all 3 years that I have stayed there with my family. She makes you feel welcome in every way and prepares a great breakfast and nice evening snacks! She makes the stay at this Holiday Inn Express so nice. The staff always supplies you with plenty of fresh towels and other supplies and seems eager to go out of their way to accomodate your needs! It is a good value for the price of stying here I can highly recommend this hotel and say that all hotels should be staffed and ran the way this particular hotel is ran and how clean and neat it is kept.
December 9, 2013
Rated 2.0 out of 5.0 by dh76210 Not the best experience
We stayed in the HI Express in Ruston on both legs of our trip. The first night we were there was not too bad, the room was okay until we started bath time for our kids and noticed the tub was nasty still with long hair on the walls, the tub and hanging from the rail attached to the shower wall. I took a picture of it because it was so bad. There were also ants on the floor in the bathroom. I didn't complain on that visit as I thought it was just a random issue.
On our return trip, we again stayed at this hotel, mainly due to the availability of Reward nights (West Monroe had none available that night). We checked in around 3:30 Saturday afternoon and were relaxing in our room when about 4:15 housekeeping came barging in without knocking. They did apologize but it was very unnerving. The room was cleaner, we didn't notice any obvious issues with cleanliness on this visit, however, the noises during the night were constant and loud enough to keep us awake much of the time. The room next door to us apparently had people coming and going at all hours using the safety lock to keep the door from closing completely as we heard that door bounce against the safety lock all through the night. Also, the people in the room above us were running back and forth the length of the room for about 20 minutes around 1:10am. The creaking of the ceiling and the heavy footsteps was enough to wake up all of my family.
Needless to say we had a restless night due to the noises. We started to call to complain but the door to the room next to us was directly across from the door to the front desk so I am certain they were aware of it. I am not a complainer but since you asked me to review this site, here you go.
December 4, 2013
Rated 5.0 out of 5.0 by Robin31 This is our second stay
This is our second stay with this holiday inn and they so friendly you want to keep coming back. My husband loves the breakfast. Top recommendation
November 15, 2013
Rated 5.0 out of 5.0 by Olddog75 Very nice stay in Ruston
Check-in was friendly and quick. Breakfast was well stocked, staff friendly and professional. Hotel was clean and neat. No compliants, except that Louisiana Tech can't win a football game this year.
October 23, 2013
Rated 5.0 out of 5.0 by Jimmy892189 grait staff
I like two say the staff is off the best I have seen in all the holliday inn I been in and a special thanks to Mrs becky and Mis chris thay both are a very good asset to this hotel thanks again will be back in November thanks
October 20, 2013