Rated 4.2 out of 5 by 70
Rated 2.0 out of 5.0 by MelK Disappointing
I stay at Holiday Inn fairly often and usually its a pleasant place. I'm sorry to say this particular property is not. As Holiday Inns go, this one was uncharacteristically run down. HI should be embarrassed to have their name on the sign. The whole place stank of mildew, enough to make eyes water, worst on the upper floor. The toilet wasn't bolted down. The shower was so stained and old it had permanent bathtub ring. Disgusting.
On the positive, the staff was very nice and quite professional, especially the young man at the front desk. I felt sorry for them trying so hard when the place was so run down.
There was a very nice competing property sharing the parking lot. It should have been a clue when all the cars were there and not at HI. If I hadn't been so tired I'd have gone there too.
October 11, 2013
Rated 5.0 out of 5.0 by Delator71 Quiet and comfortable with easy access
Stayed two nights. Bed was comfortable & room was clean. Shower had good water pressure and excellent hot water. TV channels were clear. Would stay here again.
October 2, 2013
Rated 3.0 out of 5.0 by tybo La. Stopover
Check-in & out very good. However, ready to shower next A.M. & voila, no shower curtain. Called front desk & clerk brought curtain , but being alone at desk couldn't hang it. Did it myself!
Returned to room late afternoon & there had been no maid service. Returned to desk for fresh towels. Voiced complaint & bill was adjusted $40.
October 2, 2013
Rated 5.0 out of 5.0 by Booboo49 Relaxing Ruston
Room clean and comfortable as usual, this is why I choose IHG properties. Night clerk and efficient but distant. Day clerks were great! Breakfast was very good. Love, love, love the cninnamon rolls!
October 1, 2013
Rated 5.0 out of 5.0 by KNOX333 Football game Grambling
Thanks once again to the staff............Mickeala and Jamacia (front desk) and to Mrs. Becky..............you guys are super!
September 11, 2013
Rated 5.0 out of 5.0 by Easiwin1948 Great Stay
One of the best Holiday Inn Express I've stayed at. Managers reception in the evening and great breakfast bar. Room was quiet and had a chair and ottoman where you could sit and relax instead of laying on the bed. Great stay.
August 31, 2013
Rated 5.0 out of 5.0 by Silverfox63 Great place to stay awhile
This hotel is great. Beds comfortable, air/heat always good. Very clean. The only thing I wish is that the breakfast choices would vary from time to time. It has been the same thing for at least a year. I stay there once a month so I know about when it changed. However, do not let this discourage you from staying there.
August 20, 2013
Rated 4.0 out of 5.0 by RayB7 Consistent quiet, safe and affordable place to stay
Since my retirement I do not travel as often as when I was active in the work force: however I have found that HIE has maintained their clean, comfortable reasonably priced facilities and are always friendly and reliable. I plan to use your facilities on my cross country trip to visit family in Oregon in Sept. Thanks
August 20, 2013
Rated 1.0 out of 5.0 by Marine1vet Mad Platinum Elite Member
I was here on business and after only the firt day my room was not cleaned. I ask if I could change the check out day to add one more day and I was told they had no rooms so I had to find somewhere to stay for the rest of the week. I will make sure I tell my travel agent to put them on our black list of hotels not to stay at.
August 18, 2013
Rated 2.0 out of 5.0 by nebheb disappointed with the service
The room and free breakfast were a good quality. The staff was a disappointment. We arrived to find the room we reserved was given away and we were given a different type of room. I called to explain the error, and they said they were completely full and that we could talk to a manager in the morning. My husband did that and received a discount for the room, but I returned to get a forgotten item moments after my husband left the lobby only to hear the manager complaining about my spouse to another staff member. They also did not make up our room that day. This was a disappointing experience and I hope Jamaica (the manager) learns to be more courteous to other travelers.
August 11, 2013
Rated 5.0 out of 5.0 by Cornslick Beautiful Grounds
We loved the Crepe Myrtles... absolutely gorgeous! Even though we arrived a little early, the staff still allowed us to check in, which was wonderful for weary travelers. We enjoyed swimming in the beautiful pool and sleeping in the comfortable beds. We had a wonderful time. Thank you.
July 23, 2013
Rated 5.0 out of 5.0 by Charp Best Holiday Inn Express Ever!
I stay at Holiday Inn Express in Alabama, Mississippi, and Louisiana and this is by far the best and cleanest I have ever stayed at....
June 26, 2013
Rated 4.0 out of 5.0 by sealman708 Good place
Friendly staff, good location, free breakfast that beats an egg mcmuffin any day
June 21, 2013
Rated 5.0 out of 5.0 by Sonny500 Wonderful Place to stay!
This was just a wondeerful expericnece, from the time we checked in, to the time we check out. Staff was warm friendly, and if we needed something, they made sure we got it.
Thank you for being pet friendly, we never go anyplace without the dog, and it was great to have a place we could keep him cool and safe, while we did our business !
I could not find anyother motels in the area that were pet friendly.
The breakfast bar was wonderful, and the PM eveinging snakes were great!
May 31, 2013
Rated 3.0 out of 5.0 by IMCNS Not Bad
You can tell the hotel was built not too long ago, but it was a bit run down. The staff was very friendly. We had a group of 4 rooms, and one hadn't been cleaned yet, but they were able to move us into another room quickly.
May 7, 2013
Rated 5.0 out of 5.0 by Fly2day Best place to stay
Always a great experience. Staff very polite and accomodating. Always feel special when I stay here.
April 29, 2013
Rated 4.0 out of 5.0 by 87Hokie Friendly staff
Friendly and helpful staff and ready to provide great recommendations! My fourteen year old said our room was cozy and felt like home. Loved the choice of soft and firm pillows already on the bed!
April 21, 2013
Rated 5.0 out of 5.0 by Pogo2 Nurse Consultant
Great place to stay and be treated like royalty. Everyone was right on the spot to help out at any time.
April 12, 2013
Rated 5.0 out of 5.0 by Danny01 "Great Excperience"
Thank you (Staff) at Ruston Holiday Inn Express, you guys made this stay "GREAT"...The extra services(cookies delivered to the door), etc. made this a very special stay...THX!!~
March 25, 2013
Rated 5.0 out of 5.0 by Lurch9 Ruston, LA visit
There is nothing that can be said about my exprerience except it was excellent.
When I made the reservation, I asked NOT to be sent to corporate reservations. She politely said, "That's "ok" sir, but I will have to call you back". I gave her my number and she called within 10 minutes. I was impressed with her attitude and professionalism.
Great stay....now if you could only do something about the price of gas across the interstate..............
March 24, 2013
Rated 5.0 out of 5.0 by CJTRS Staff and Service
1st thing is not huge but when we sign in we're used to receiving snack and a bottle of water. This time we received no water and the snack selection was very limited (Think there were only 2 selections).
2nd thing is more important and has happened several time at this location. The room was not cleaned during the day. The 1st time it happened we just said "oh well, it happens sometimes" and asked the front desk for towels. 2nd time we stayed in the room till nearly noon and just put it up to that. 3rd time (3/8 visit) we were out of the room right at 9am and didn't return till 8pm, so there was no reason room had not been cleaned. Each time we asked the front desk for fresh towels and they apologized.
March 22, 2013
Rated 5.0 out of 5.0 by ALmc Unbelievable Service!
The service at this hotel was the best I've ever had. Clean and comfortable room. Great breakfast and fitness rooom.
March 16, 2013
Rated 5.0 out of 5.0 by jaxtx WOW!!!!! Above and beyond service!!!
Absolutely amazing service and environment were we could truly relax and feel almost at home. Front desk on the ball providing genuine and caring service from the moment we arrived till we departed. Thank you!!
March 15, 2013
Rated 5.0 out of 5.0 by episodic Stayed for the Piney Hills Half Marathon
Was able to get good rest the night before. The staff was friendly and the stay was pleasant. No grief was given over a late checkout like some hotels do. Many thanks.
February 15, 2013
Rated 5.0 out of 5.0 by spike60 Great place to stay .
This was a very enjoyable place to stay. The manager was very friendly and accomadating. The room sevice was always great every thing was cleaned and towels wash towels were always plentiful. The entire staff were extremely friendly and always going out of their way to make you happy. hanks for a great stay.
February 6, 2013
Rated 3.0 out of 5.0 by JimmyBob It is ok, not great, just ok
Friendly staff, very helpful.
Clean room, the most important part of a hotel stay is how clean it is. The rooms were clean.
Rooms were a little worn and tired.
The TV operation is pretty poor, the HBO film channel sometimes works, sometimes (and mostly) doesn't work.
The signal being fed to the TVs is a regular 4:3 ratio signal, but the tvs are all 16:9 widescreen. So every single channel is stretched. I'm sure this would be an easy fix in the tv distribution system at the hotel.
The Wifi is poor, sometimes doesn't work. It is configured incorrectly with over lapping channels. The main wifi AP SSID can not be connected to, so have to connect to one of the _202, _232 APs atc.
Wif is VERY slow.
Some of the door locks don't accept the card keys easily, requiring entering the key upto a dozen times to gain access.
The gym equipment is broken, the cycle foot straps are snapped off.
February 5, 2013
Rated 5.0 out of 5.0 by TexasII Ruston Holiday Inn
Best Holiday Inn I have stayed at to date. Service excellent, room was excellent and the evening hospitality with snacks and drinks was second to none.
January 27, 2013
Rated 1.0 out of 5.0 by Borton Dirty and Noisy
The staff was very friendly but sadly that's the only positive of this review. The bathroom floor was very dirty and the bed linens smelled musty, almost like dirty feet. The overall cleanliness of this hotel was lacking. Also, I arrived at night and thought I had checked in next to an airport but then looked out the window and realized the hotel is literally on the on ramp of the highway. Anytime a semi-truck enters the highway (basically every 3 minutes) it sounds like a jumbo jet is flying overhead. Even with ear plugs, between the road noise, the noisy AC/Heat unit and the fridge turning on and off, I had a horrible night of sleep. I travel a lot for work and often stay at Holiday Inns, however I will not be staying at this specific hotel again.
January 24, 2013
Rated 2.0 out of 5.0 by jim892189 road noise
the BIGEST THING ABOUT THIS HOTEL IS THE ROAD NOISE IS LOUD AT NIGHT WHEN TRYING TO SLEEP and had to keep getting room key due to my room key always working just part of the time when here for a long term stay
January 21, 2013
Rated 5.0 out of 5.0 by BGAIL Comfortable bed, great service, loved nightly manager's reception
I was here for three nights on business and appreciated the friendliness of the staff, ease of check-in, and overall cleanliness of the room. The manager's reception was a pleasant surprise. I would definitely stay here again!
November 21, 2012