Rated 4.2 out of 5 by 134
Rated 4.0 out of 5.0 by Prevost R. Location is good for the prices
In general it was on average of what you would normally expect from a Holiday Inn Express. I've enjoyed the proximity to downtown and several good restaurant walking distance, if you search for them. The equipment in the Gym are recent and work all very well, lots of place to relax inside, either at the main level or chair on every floor by the elevators. Free parking for downtown, quite unusual but really nice bonus.
The room are ordinaire, the heating/cooling system in the room is quite loud. No pool (didn't really care about this) but no place to relax outside after a very busy day, unless you want to sit by the front door close to a very busy street. The WiFi always work, but the internet provider is very slow that is, if you can get on it.
All in all, if you need a place to be for business it's OK, but for family or vacations I would look elsewhere.
September 15, 2014
Rated 4.0 out of 5.0 by Bob259 Good location
Front desk was very helpful and worked at getting a room even though I was early
September 13, 2014
Rated 5.0 out of 5.0 by Clovistraveler Very comfortable bed and excellent staff
Once I got in bed, I don't remember much else. The room was very clean and the bed was very comfortable as were the pillows. I normally have difficulty sleeping in hotels when I travel but not here. The hallways to the room as well as the exterior of the property could use some updating but overall excellent stay and excellent staff from check in to check out.
September 12, 2014
Rated 5.0 out of 5.0 by Angie111 Clean, comfortable and convinient
The room was spacious and clean, staff was friendly, courteous and helpful. Location was excellent.
September 11, 2014
Rated 5.0 out of 5.0 by lelele Great location and hotel
Great and comfortable stay, room just needs more towels and microwaves
September 8, 2014
Rated 5.0 out of 5.0 by Nicknameisstupid My stay
Friendly staff , clean rooms, had room open based on walk in needs. Has nice breakfast area but limited options for vegetarians. Did not use fitness room but looked well maintained. Nice place to stay walking distance to some great places to eat.
September 6, 2014
Rated 3.0 out of 5.0 by George456789 Out-dated rooms, but good price point.
The HIE at 728 16th street, is a fairly small hotel that has good prices for rooms; however the rooms are outdated. When looking at the pictures on their website, the rooms look more updated then the reality once you get there. The ceiling's were popcorn style (the old style), the floors were a 70s looking wave, and the bathroom had a lot of damage and little maintenance, as well as looking like there was mold underneath the sink.
The mattresses were also old, and not up to the standards that I expect out of the HIE hotels; defiantly felt like I was getting onto a really firm box springs that had seem too many uses (which it probably was).
Besides the hotel needing a remodel cosmetically, the AC worked, the noise level was almost nothing, and the hot water worked flawlessly.
As a Platinum member, I was acknowledged that I was one at the desk, but they didn't ask about which bonus I wanted. When I asked again the next day, the front desk staff mentioned that they did ask; and would credit the 500 pts to my account.
During the stay, my vehicle was struck by another, the other driver left information, but the front desk staff only called the room phone, and not my cell. Since it was walking distance (4blocks) to the convention center, I had left my vehicle at the hotel and didn't realize the accident occurred until 6 hours later...
Food wise, the hotel has an ok breakfast (about what I expect for HIEs now; pancakes, biscuit, gravy, eggs, cereal, etc); and there is no in-house restaurant or room service. But there are a few food places within walking distance (4-5 blocks).
Overall, the hotel was a nice base that was close to the convention center for a reasonable cost.
September 6, 2014
Rated 5.0 out of 5.0 by Duffer91 Great stay, nice location in downtown.
The staff were excellent and the hotel was clean and modern. My room was up-to-date, clean and the bed was very comfortable. Hotel is a 5 minute walk to the convention centre and 5-10 minutes walking from the Capitol Park and numerous restaurants.
September 2, 2014