Rated 4.1 out of 5 by 61
Rated 5.0 out of 5.0 by dnrae13 Excellent customer service!
The staff was very helpful and friendly. The breakfast was excellent ! We will stay here again.
November 6, 2013
Rated 5.0 out of 5.0 by JVKay Excellent front desk service
I stayed at this hotel for 3 nights and the staff were all personable, and helpful. They took extra steps to make sure that my room was acceptable and answered all my questions handily. My room was clean and quiet. My only complaint is that there was no fruit on the breakfast buffet, but I did enjoy the eggs, bacon and cinnamon rolls.
November 3, 2013
Rated 5.0 out of 5.0 by CDNMike Great staff
The staff at this hotel were extremely friendly. They were helpful and accomodating when we had questions about the local area and had some great recommendations. Could not have been happier.
The parking was good and it was in a nice part of downtown.
Cleanliness was excellent as well.
The rooms are good size, clean and comfortable. The rug, fixtures, and furniture does seem to be getting somewhat worn and dated, but since the hotel is in a downtown location and has been there a while that is to be expected. It did not detract from the comfort or cleanliness, it is just a little different style than the newer Holiday Inns.
They do however have the great Holiday Inn beds, pillows and comforters and the temp control worked great so it is a great place to sleep and relax.
October 30, 2013
Rated 3.0 out of 5.0 by Theebo Great service
All was great I wished it was a little more clear that there was no pool or roll away bed
October 29, 2013
Rated 5.0 out of 5.0 by figgy30 Great location walkable to many restaurants and sites
We always stay here in Sacramento when visiting family.
October 23, 2013
Rated 5.0 out of 5.0 by Neal42 Great Stay!
Wanted to let you know that my experience staying at Holiday Inn was great and excellent. Staff is VERY FRIENDLY and made me feel right at home the moment I checked in. Everything was fantastic and I will be staying with you more and more when I am in downtown sac. Thank you!!!
October 23, 2013
Rated 4.0 out of 5.0 by PaulitaMarie Helpful Staff
Upon check in the staff was very friendly. Once I got to my room I realized I was given two queen beds my reservation had specifically said just one king bed. I wasn't upset but I was concerned about getting the points (which I had paid extra for in my booking) so I went to front desk, showed them the confirmation Emil and without any further questions they put in a different room and actually upgraded me to executive suite. Clean, spacious and comfortable room as they all are; it was a great stay as always!
October 2, 2013
Rated 5.0 out of 5.0 by Hendog Close to convention center!
Free parking and close to convention center a very reasonable prices. Quiet rooms too.
September 23, 2013
Rated 5.0 out of 5.0 by Nilserb Wonderful people
The staff was so wonderful to us even before we arrived , because we were late by a day due to travel problems. Fantastic value. Superb stay.
September 19, 2013
Rated 3.0 out of 5.0 by mtrini6276 comfortable but with few repairs needed
The room was overall comfortable but the toilet had a handle that did not want to stay so flushing was a challenge. The exhaust fan inside the bathroom sounded like a plane landing. The coffee machine in the room was not working either. The staff on the other hand was very professional and friendly.
September 4, 2013
Rated 1.0 out of 5.0 by ladybug222 Most stressful stay ever!
I really expected myself to write a positive review, but what I've experienced totally destroyed it. We stayed from 2 nights on Labor day weekend. The first night, there was no hot water, they gave us a new room, but when we opened the door, realized there were clothes, laptop inside. Obviously, someone still stayed there, they made a mistake. Because of this room change, I had to go down to the front desk THREE times!!!
The new room we got was a lot smaller, very disappointed! The AC was making a loud noise between rest, it kept waking me up during my sleep. When we checked out at the front desk, no one cared to ask how my stay was. I'm very disappointed.
September 4, 2013
Rated 5.0 out of 5.0 by frequenttraveler747 Service was great and hotel was roomy and nice!
Loved this hotel. The rooms were roomy and very clean. The gentleman that handled us was extremely helpful and was very accomodating when we realized we had only booked one room for two nights with four people. He found another room for us and even checked on us to make sure we were comfortable and that we had everything that we needed. I would highly recommend this hotel. Breakfast was plentiful and the hotel was quiet as a mouse. When I come back to Sacramento, this is for sure where I will be staying. Not to mention its just blocks from so many of the downtown attractions. They also are near a fantastic italian restaurant that delievers. The food was soooo good. The only con....no in room movies =(
August 30, 2013
Rated 4.0 out of 5.0 by dnfis13 Clean and convenient
We stayed 3 nights. The staff were always there and helpful. Replaced the TV remote batteries quickly. The tub drain was a bit clogged but functional. The room was very clean and well equipped with linens and towels.
Parking in Midtown is a big problem, so we were glad to have a safe parking spot.
Will stay here again.
August 30, 2013
Rated 3.0 out of 5.0 by mc3456 great service, not so great room
This would have been a very positive review, except for the fact that the AC unit in my room kept making loud noises, so I had to turn it off in the summer Sacramento heat. I mentioned it at check out and hopefully it gets fixed. Other than that, good stay.
August 27, 2013
Rated 5.0 out of 5.0 by kitkat05604 friendly, nice staffs
I was very pleased with the front staff at this hotel. Breakfast was nice. The room is cozy and comfortable. Not bad!
August 25, 2013
Rated 4.0 out of 5.0 by eminjay Great place, bathroom troubles
So this place is is a great location, with some good amenities, including free parking. The two guys (looked like brothers) that checked me in...wow, beautiful. Not going to lie, I would have bought anything they were selling LOL!!
The room was nice and mostly clean, with a nice flat screen tv and plenty of power plugs (that's important!). However, the bathroom was troublesome. The toilet didn't flush very well and despite a visit from maintenance, I still ended up having to figure out to holding the handle down until it flushed all of the way.
I asked for help again but my friend was in the shower when the guy came...oddly enough, we came back after partying and I crashed out. One of my friends was still awake and laying down, when he heard someone come into our room, play with the toilet a bit and leave. Not sure what happened but that was not cool. Also, a word to the wise, check your shower drains to make sure they are clear and you aren't taking, what I like to call, a bower (bath+shower).
Overall, the place was good to me and I got good rates, so I was happy for the most part!
August 21, 2013
Rated 3.0 out of 5.0 by sleep Banging Doors
The people at the front desk were very nice and professional. Banging doors kept me awake, banging doors woke me early and banging doors prevented my nap. The maids very nice but noisy. BANGING room doors. People stay at a hotel to sleep. The BANGING DOORS prevented me from getting any sleep.
The breakfast was junk food. Where is the fresh fruit?
August 19, 2013
Rated 5.0 out of 5.0 by Dan999 They get it!
How many times haven't you searched for an available electrical outlet near the bed, only to find none. Well, this hotel gets it. On both sides of the bed there were two outlets in the lamp, plus one side had an additional hub with three more outlets!
This is an older hotel, but nicely refurbished. The breakfast area was the nicest I've seen in a HI Express. Food was fresh and plentiful. Only complaint was the thin pillows. I'd stay here again.
August 19, 2013
Rated 4.0 out of 5.0 by Rescue First in SacTown
First time in Sacramento beautiful city great hotel within walking distance to some great bars and local fare. Awesome area.
August 19, 2013
Rated 4.0 out of 5.0 by grandma4firsttime comfortable bed / pillows and great receptionist service
I really liked this place, I'll go back. Very clean and I'm all about cleanliness in hotels. The people at the desk were very helpful, they were very attentive to my needs. I was told by my daughter in law that a friend of hers had enjoyed this hotel and now I know why. Thanks!
August 14, 2013
Rated 4.0 out of 5.0 by Topho Comfortable, Clean, Central Sacramento location
Walked to dinner and had a variety of dining options. Clean rooms with friendly staff. The beds were a little hard but still comfortable. Parked a truck and UHaul trailer and felt safe at night with security. Excellent value for location and quick overnight trip.
August 9, 2013
Rated 5.0 out of 5.0 by PeggyDR Great Location
Aside from the superb service, the help staff, the comfortable room, and the excellent breakfast, this Holiday Inn Express has the best location in Sacramento. Proximity to the Convention Center is just one factor. There is a wide variety of outstanding restaurants within walking distance, PF Changs, Old Spaghetti Factory, plus a superb local Italian restaurant, and a pub that serves delicious fish and chips. In addition, several blocks away, easy walking, is the Rose Garden on the Capitol grounds and the California Vietnam Memorial. This memorial runs circles around the one in Washington D.C. All in all, this Holiday Inn Express is too good to miss!
July 25, 2013
Rated 5.0 out of 5.0 by DuaneName Everything Is Great About This Place
It's a perfect location! Walking distance to everything in downtown/midtown! The staff goes above and beyond to give great customer service -- you'll notice that right at check in!! Super clean - very comfortable beds!
July 15, 2013
Rated 1.0 out of 5.0 by Arta49 Poor! Poor! Poor!
DO NOT STAY HERE! I WAS ABOUT TO CHANGE HOTEL CHAINS DUE TO THE SERVICE AND STAFF!
July 3, 2013
Rated 1.0 out of 5.0 by KH839 Good Hotel but??
I decided to return to this hotel because of my previous good experience from the front desk, Angie. It was a only reason to return even I needed to drive more than 30 minutes to my meeting location every morning. But this stay was not really good and a big disappointment because of a bad customer service with a unprofessional behavior from one of Maintenance guys who made me to feel unwelcome.
July 2, 2013
Rated 5.0 out of 5.0 by THISISANNOYING Holiday Inn Express - Sacramento
If you are in town for a Convention then this hotel is a great place to stay. Actually, anything you want to do in the downtown area or even in Old Sacramento, the hotel is perfectly located. The staff was friendly, breakfast was good and clean and so were the rooms.
June 25, 2013
Rated 5.0 out of 5.0 by Travelingirl HIdden Secret Downtown Sacramento
A great deal for an excellent stay. The staff works hard to provide quality customer service. This site is within walking distance of the capitol and other state office buildings. It is also within walking distance of fine dining, casual dining, and nice evening bars.
June 14, 2013
Rated 5.0 out of 5.0 by ROHILL Enjoyable Short Stay
I enjoyed my short visit to Northern California at the Sacramento HI Express. The room was excellent and the breakfasts were more than adequate.
My biggest problem was finding places to eat other than breakfast. I had to order in and would have preferred a guide or handout indicating nearby locations or nearby places to order from.
I would stay there again if I visited Sacramento.
June 7, 2013
Rated 5.0 out of 5.0 by Mole914 Good location...very comfortable
Had great service from staff....location good for us...walking distance to good restaurants and awesome used record store. Room very comfortable, clean and quiet. Very positive first visit to Sacramento....would stay here again
June 5, 2013
Rated 5.0 out of 5.0 by KH839 Great Customer Service!!
The first time stayed at this hotel for 4 nights. The Location was good and one of female staff, Angie, from the frond desk was really really good. She gave a great customer service. I will definably be back to this hotel to stay. Thanks Angie!!
May 28, 2013