Rated 4.2 out of 5 by 242
Rated 5.0 out of 5.0 by LisaAll Consistent Service and Convience
I travel to Sacramento about 10 x per year for business meetings downtown. I ALWAYS stay at the Holiday Inn at Sacramento-Capitol Plaza. I highly recommend it for anyone who likes:
* Easy access from airport
* Easy access to downtown
* Clean, comfortable rooms
* Efficient and pleasant hotel staff
* Easy and fast meals (cooked to order or buffet) with place to meet and talk
* Easy access to all kinds of resources (since it's at the base of the mall)
July 7, 2014
Rated 5.0 out of 5.0 by Beverly H Fun time in Sacramento
Took the train from the SF Bay area to Sacramento to celebrate my husband's birthday. Having done a lot of research for just the right place, I chose the Holiday Inn Sacto-Capitol Plaza because of location mostly. Were we pleasantly surprised to find this a most attractive and welcoming hotel.
Next time we visit Sacramento, we'll be sure to stay here again. Be sure to ask for a quiet room if you value that. It was during the 4th of July and we're glad we did.
July 6, 2014
Rated 5.0 out of 5.0 by Loopylynne Great location and friendly staff
This hotel was perfectly located for our first night in California. We woke early and took a swim in the outdoor pool before breakfast, and then had a shopping trip to Macy's across the street. It was easy to walk to the historic district and the late check out permitted us to really utilise the time before leaving. The staff were lovely and helpful and the rooms were clean and welcoming.
July 6, 2014
Rated 4.0 out of 5.0 by Pugluvr Good Location & Value
We frequently stay at this property when visitng Sacramento. Location is excellent: right off the freeway, downtown next to Old Town, within walking distance of the Amtrak station & state capitol. Valet Parking is very reasonable & all staff is friendly & efficient.
July 5, 2014
Rated 5.0 out of 5.0 by jannine very comfortable bed and good pillows
the check-in was fast and friendly. I appreciated we did not have to wait until 3:00 P.M. because we arrived at 2:00 P.M.
Right away we ate lunch in the bar area because the restaurant was closed, but at least there was a place to eat, so that was convenient. The was no pool or work-out place but that was alright because I didn't have time. I'm glad there was a coffee pot in room, that was helpful. Also, I am elderly, so it was helpful to have help in the morning when needing my car. Also, the newspaper was nice.
July 4, 2014
Rated 5.0 out of 5.0 by pookiepie78 Easy to Old Sac
Easy walk under the tunnel to/from old sac. No continental breakfast- could could sit down any pay, not cheap though. One of the better Holiday Inns Ive stayed at.
July 3, 2014
Rated 5.0 out of 5.0 by Christmas0804 Great customer service
The staff were very friendly, accomodating and very nice people especially the staff in the valet service......they are fast and trusting people. The people in the frontdesk easily granted all my requests and didn't have to wait that long to deliver it. My overall experienced was excellent. Highly recommended.
July 2, 2014
Rated 5.0 out of 5.0 by Renae22 Great Location
The hotel is just steps away from Old Town Sacramento & the mall. The staff was very friendly. The room was clean, and the bed was comfy! We had a great view of the Sacramento River. We will be sure to stay there again!
July 2, 2014
Rated 4.0 out of 5.0 by Robearto Great service
We have stayed at this property many times while attending the Conventions of Jehovah's Witnesses and we have always had a wonderful stay. The staff always friendly and helpful.
July 2, 2014
Rated 4.0 out of 5.0 by Coloradohome A little noisy, no refrigerator but a decent place to stay.
Noisy on the highway side.
Some joker pulled the fire alarm.
Walking distance to Old Sac, train museum, Sac river.
Good fire alarm. Don't worry about sleeping through that alarm. Good fire dept response time.
Nice discount for fire alarm problem.
If you want close to Old Sac / Capitol good place to stay.
A little more expensive than other motels but location, location, location.
July 2, 2014
Rated 5.0 out of 5.0 by Zakath Great
Great place to stay as usual . Excellent service. I stay here several times a year and I am very happy with this hotel
June 30, 2014
Rated 3.0 out of 5.0 by Carpi77 Front desk, reservations, computer tech, luggage carriers and Managers
Linda at the front desk is very attentive and perfect for that position.
Dan, Manager took care of a problem in a professional and timely manner. He is all about Customer services and make it right, I appreciate it.
The computer Tech, was persistant, patient and attentive with my needs to get my AMTRACK ticket ready.
The young men (Jordan and Shane) went and extra mile to help and provide an excellent service. They were quick, pleasant and organized.
Reservations was a disaster. The 2 agents I dealt with (Josh) were not clear in the phone. It seems like they were reading an script and the line was not clear. Josh transferred me to another agent (no name-girl) I asked number of times but she didn't. She offered me a traveling package (I was selected out of 10 people). When I refused to have my cc charge for it, she angrily hanged on me. I want to make sure I WONT have that charge in my card. NOT good experience. As a IHG member I don't appreciate it.
June 30, 2014
Rated 4.0 out of 5.0 by mrej Stay at Holiday Inn
The location, price, and comfort was very good. I like the fact that it was close/next to the mall and old town Sacramento, so I was able to enjoy a nice walk visiting these areas.
June 29, 2014
Rated 5.0 out of 5.0 by msween9 Aweswome stay in Sacramento
Enjoyed staying at this hotel. Staff was great from the valets, servers in the resturant, and the front desk staff. Room was clean and neat, and was well serviced during my stay. Highly recommended.
June 28, 2014
Rated 2.0 out of 5.0 by EJQSQ More Than Irritated
We have stayed at this location a lot, off & on at a total of about 10 months or more. Usually we are pleased with the overall above average quality. The downtown dries up in the evening & weekends, but there's still a lot of nice places to go & see & eat & ... etc. This last time, the shower drained really slow. I was offended when I checked out. I waited in line and when it was my turn, the desk instead served a pilot that was walking up the hallway.
June 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Loyalist Holiday Inn Loyalist
This hotel has probably one of the best locations in California. Lots of stuff to do in the surrounding area!
June 25, 2014
Rated 5.0 out of 5.0 by Elsewhere1010 Excellent Stay
Comfortable, secure, with an enthusiastic staff. I was well taken care of during my stay. My only question would be why the bar closes at 11 pm on a Friday night. I returned from an event and it would have been nice to have an additional hour to sit and unwind, but the 11 pm closing put an end to that.
For me, that's a very minor quibble though; I had an excellent stay.
June 24, 2014
Rated 5.0 out of 5.0 by comfy58 Welcoming Staff and Comfortable Rooms
Comfortable, clean rooms. Friendly staff. Valet parking easy. Check-in and out easy and seamless.
June 24, 2014
Rated 5.0 out of 5.0 by Groovy Grammy Fantastic location. Beautiful, clean & comfortable. Excellent staff.
Fantastic location a short walk to Old Sacramento, Starbucks, movie theatre, Macy;s & Johnny Angels.. Beautiful, clean & comfortable lobby and room. Excellent staff- front desk, bar, valets, room service & housekeeping. Easy access from airport and I-5. Sacramento airport was easy to navigate and day trips to Tahoe, Napa Valley and San Francisco were very doable.
We could not have been more pleased.
June 24, 2014
Rated 5.0 out of 5.0 by Al 64 Al from Milpitas
This is one of my favorite places to stay while in Sacramento. It is clean and comfortable, secure, convent to where I need to go and easy access to freeway. The staff is friendly and efficient. I like the bar area and the restaurant is great for breakfast.
June 18, 2014
Rated 5.0 out of 5.0 by KA4698 Perfect Stay ...
We stayed at the Holiday Inn Capital Plaza while attending the Sacramento Pride.
We arrived very early ... around 11am. The staff were courteous and friendly, and managed to get us into the room without delay. We self parked in the garage next door and it was very convenient.
The hotel was an easy walk to the pride festivities and right next to both a shopping mall and the Old Town Sacramento area. We enjoyed being able to walk to everything - not even having to move our car during our stay. Plus we were able to leave our car parked the next day until 4pm with no extra charge ... which made it very convenient for checking out Old Sacrament.
I would recommend this hotel to anyone that needs to be in the downtown Sacramento area. I'm confident you'll enjoy your stay!
June 18, 2014
Rated 5.0 out of 5.0 by guest_kg Great hotel, respectful staff, excellent services
I have stayed at the Holiday Inn Capitol Plaza hotel many times. My stay was mostly for business meetings. When I requested any services, guest services always responded with respect and fulfilled my request quickly. Rooms are clean. Food has been quite tasty. Waiters and all other support staff have always been very cordial. If there was anything that I did not like, I would certainly alert the hotel and let them know my opinion. Frankly speaking, I have not had any problem with this hotel. Good job to everyone at the hotel for doing their job properly. Thank you for treating me and other customers with respect and giving the value we deserve.
June 17, 2014
Rated 3.0 out of 5.0 by Lakeside31 Government employees treated differently?
We booked here as we have stayed there multiple times in the past, however not recently. We were not greeted as Rewards members, so not sure if we got points for our stay. We didn't receive the complimentary drink/coffee coupons that we used to receive. When we asked about the complimentary breakfast (that is in most other HIExpress hotels), we were told that we didn't qualify as we received the government rate. Many of us travel to Sacramento regularly, and just because we use the government rate, we aren't treated differently. Next time, different hotel.
June 16, 2014
Rated 4.0 out of 5.0 by World Traveler! Great service
Great customer service. The staff from the valet to the check-in counter, everyone was very friendly.
The only complaint is the lumpy beds. If the hotel upgrades their beds, this hotel would be great to stay at.
Also if the gym provided a water cooler that would be good as well.
June 13, 2014
Rated 4.0 out of 5.0 by Grandmabee Convientent
Site is close to shopping, restaurants and train museum.
June 13, 2014
Rated 5.0 out of 5.0 by empty22 Excellent Staff
I was in charge of a convention and found the staff always helpful and pleasent to work with on any request. Thank you
June 12, 2014
Rated 2.0 out of 5.0 by CHobbs79 Over All Stay
Usually my stay at this location is above average, but one this stay I was not satisfied. First on Monday when I checked into my room my bed was not made and I had to call the front desk to have my bed made. On Tuesday when I came back from my day of training both keys I was issued would not work and I had to go to the front desk for new keys. Then on Tuesday night around 9:30pm when I have just gotten to sleep, the fire alarm went off. Apparently some in the longue burnt popcorn and set off the fire alarm. When I was told I could go back to my room and I could use the elevator to go up, when I reached my floor I was unable to get into the hallway because the fire doors the lock off the hallway. Needless to say I did not have a pleasant stay this time around.
June 9, 2014
Rated 5.0 out of 5.0 by gordon 38 great staff and comfortable room
Very accomodating staff at the front desk, readily upgraded us to a quiet room. The parking guys were wonderful, made sure we had disabled parking which I needed this year.
The room was, indeed, quiet and very comfortable.
Would definitely stay here again.
June 5, 2014
Rated 5.0 out of 5.0 by KaleidoMan Excellent Staff
In my opinion, the staff of this hotel are the best feature. I attended a BKS convention event, and had not informed the hotel in advance of my gluten free diet restrictions. In the middle of the event dinners, the staff scrambled to get me food and apologized repeatedly for something that was not their fault, delivering delicious meals to me with smiles and kindness on two separate occasions. This will not go unforgotten. The room was nicely appointed, although I spent little time there, it was always clean and spacious. Traffic noise at night from the nearby highway was a constant drone, but if you run the heat or AC it will not be noticed. My home is extremely quiet so I am spoiled. Old Sacramento is a very short traffic-free walk, and I enjoyed several nice lunches there as well. Dining room staff were very friendly and informed me that although they did not have a gluten free menu, they would accommodate me in whatever way possible. They were knowledgeable about what contained gluten. Parking staff was very helpful in helping me find nearby businesses.
June 5, 2014
Rated 5.0 out of 5.0 by JB from Dixon Holiday Inn Capital Plaza
Best staff and experience of all Holiday Inns I have stayed at, and I have stayed at hundreds.
June 3, 2014