Rated 4.2 out of 5 by 58
Rated 5.0 out of 5.0 by Laurie48 Overall Experience at the Holiday Inn Express in West Sacramento
I stay at quite a few Holiday Inn Express Hotels throughout the state of California. At first, I thought it was a bit odd to take an elevator to the first floor instead of it being just down the hall from the lobby. I'm used to it now. Sophie (I think that's her name), has always been very friendly and accommodating. The bed and room are comfortable. I love being able to walk to the variety of food restaurants, and most especially, the Grocery Outlet across the street. This is becoming one of my favorite hotels in this chain!
June 30, 2014
Rated 5.0 out of 5.0 by popspuffin1 Great Stay!
Excellent service. A little disappointed that there was not a pool. Hot tub only. No charge for parking. Fairly close to Old Town Sacramento (about 8 minutes away). Wish there was a shuttle to Old Town. Great Italian Restaurant close by.
June 25, 2014
Rated 2.0 out of 5.0 by TeamMac44 Did not meet expectations
I like staying in Holiday Inn Express hotels because normally there is good value for the money and customer care is very good....but not at this hotel. It started off with the person who checked me in that was not friendly, did not recognize me as an IHG Rewards member and not helpful. This hotel has the weirdest layout I have seen. You come into a small lobby and small breakfest room and have to take an elevator up to all of the rooms. This makes for a bottleneck in the morning at breadfest and with the room being small, you have guests standing next you while you are eating to get to the food. Overall I would not stay here again....but will continue to use other HI express's.
June 16, 2014
Rated 4.0 out of 5.0 by mommaperry Great location
Very easy to get to Old Town Sacramento, Train station and good restaurants. Staff were very friendly and enjoyable. Cookies every afternoon were the best!
June 14, 2014
Rated 3.0 out of 5.0 Ok hotel far from city center
If you have to stay here, I guess it's okay. Nothing really wrong, just "meh."
June 14, 2014
Rated 5.0 out of 5.0 by gjust55 Curteous staff and great service
Staff was very courteous and helpful. Any questions they were able to help out. The food for breakfast was very good and the choices were many.
June 4, 2014
Rated 5.0 out of 5.0 by r86847123 West Sacramento - Capitol Area
Staff were very friendly and eager to help. Made you feel welcome the moment you walked through the door. Easy on and off from freeway. If having a bar is a big item then do not go here. Excellent restaurants within walking distance. Very happy with my stay here and highly recommend this location for Hilton Express.
May 25, 2014
Rated 5.0 out of 5.0 by Kmac1961 Holiday Inn Expree, W. Sacramento
This is a very nice property. I arrived after a long day on the road. Check-in was very simple. I had a nice conversation with the on-duty Clerk, Sophie. Breakfast the next morning was quite pleasing and the coffee was excellent! My stay there was so good that when I discovered later that day that I needed to stay one more night in the area, I chose this place again.
April 20, 2014
Rated 5.0 out of 5.0 by chn3051 Great location and good value
Old town is closeby and the airport is also close. Great location for visiting the area or stopping along the I80 or I5.
March 26, 2014
Rated 4.0 out of 5.0 by waynethepain An OK HIE
A rather average HIE. The lady at the front desk and the lady who prepares the breakfast has been working there for at least several years at least . The front desk lady is very professional and courteous. The lady who prepares the breakfast is a very nice old lady. During the evening the front desk lady will bake some cookies which will fill the lobby with a nice cookie smell. This was one of the first HIEs I had ever stayed at and as a first experience it is rather impressive; but after being desensitized to HIE, it is rather average. The elevator leading to the rooms is rather cold especially at night and morning. The breakfast area is rather smallish. The internet is somewhat slow and blocks file sharing. The amenities are average with a bar of soap, shampoo and lotion, coffee, I don't remember if there's a mini fridge. The rooms are clean but the hotel is located next to a freeway which may make it noisy if your room is facing it. I don't remember whether there is recognition for priority club members but if there was it was, it was probably just a bottle of water. There is a small outdoor hot tub next to the breakfast area. The cost of this HIE is average compared to other HIEs.
All in all, a decent place for a business stay but probably not a good place for fun or relaxation.
February 11, 2014
Rated 5.0 out of 5.0 by dandh2970 Always nice staff in a good location
The staff are always very nice and accommodating. I especially appreciate the bottled water and cookies. The rooms are nicely appointed and the beds always comfortable. Good Wi-Fi service as well.
February 4, 2014
Rated 5.0 out of 5.0 by JoeSA Thank-you for the great customer service!
The manager and staff were very kind and helpful to accomadate us. They went out of their way to make sure our stay was very comfortable.Every time we stay at the West Sacramento hotel it has been a excellent experience and the staff and manager are always very helpful and pleasant
January 28, 2014
Rated 5.0 out of 5.0 by Kalika611 Wonderful property!
I went to this property for a weekend getaway, and it was great! The rooms and facilities were immaculate, and the breakfast was delicious. The breakfast servers attitude and friendliness were above and beyond wonderful. What a positive place!
January 13, 2014
Rated 5.0 out of 5.0 by kasperkm very satisfied
Clean comfortable amd well appointed room. Friendly staff and convenient location.
January 10, 2014
Rated 5.0 out of 5.0 by astrid* great night!
we called in to hotel as we were arriving later than expected. request was accommodated and front desk staff was very quick and helpful to check us in speedily as we arrived around midnight and all we wanted to do was get into room and sleep.
room was clean and had the necessary amenities.
location is near freeway, gas station, and a ton of restaurants.
January 6, 2014
Rated 3.0 out of 5.0 by BayouState Loud Heating System
The property is located in a great spot right off I-80 business. However, the suite and the bathroom was freezing (2nd floor). We had to choose between the outrageously loud heating system or freezing overnight. Otherwise, great stay, clean room, friendly staff; great value, wonderful breakfast and great location. I would stay at this property again in the future despite our issues with the temperature of the suite but request to stay higher than the 2nd floor.
December 31, 2013
Rated 1.0 out of 5.0 by RickO57 Very good hotel, heater adjustment problems
Was a great stay, the staff is one of the best we've seen even compaired to much higher price hotels.
We had a problem getting the heat to work well, it was some what noisy when it ran. about the only thing that wasn't perfect.
December 19, 2013
Rated 4.0 out of 5.0 by JDog1234 Adequate, but small
The facility as a whole was OK but it was small. Also, there were no flavored creamers available (e.g., French vanilla, hazelnut). This is typically available in other hotels and used to be available in Holiday Inns. When I asked, I was informed that from a brand consistency standpoint, Holiday Inns were no longer providing flavored creamers. Interesting, and a little sad...
November 22, 2013
Rated 3.0 out of 5.0 by BD2010 Breakfast so-so, small parking lot, no priority club extras.
Not my favorite HIE. It's the first time we've stayed at this location. The parking lot is tiny, with a small under-hotel lot, but it just didn't feel the safest. It probably didn't help that, when we went out for dinner, a man was hanging out in the underground lot by, presumably, his truck, eating, and ages later, when we returned, he was still there, but now with a few other men. Maybe it was perfectly innocent, but who hangs out in hotel parking garages for socialization and food? Also, the neighborhood, at least by a quick nighttime drive-through, didn't appear to be the greatest. No priority club extras at check-in. There were plentiful warm cookies, which we don't usually get, so that was nice, but at breakfast, there was only diet yogurt and no regular version, and the cinnamon rolls had been heated, but then their warmer was off, so they weren't really warm. We didn't use it, but peering through the window, the jacuzzi didn't look like the greatest.
November 12, 2013
Rated 5.0 out of 5.0 by SoulSistahs Clean, Comfortable, Friendly, Affordable
Our group booked a block of rooms. Very accommodating, and handled our group very efficiently.
November 3, 2013
Rated 5.0 out of 5.0 by DGA05 Friendly Staff & service
Convenient location to I80 & downtown, friendly Staff and service, & clean rooms.
October 2, 2013
Rated 1.0 out of 5.0 by UMhay Bad Smell
The room had a very bad smell to it. Was hard to sleep with it.
September 21, 2013
Rated 5.0 out of 5.0 by james415 Nice Pace
The place is clean, staff very nice. I highly recommend this place. not a huge hotel which makes it even nicer. The place meets the need of the average traveler -pleasant staff, clean modern rooms and bathrooms, close to freeways.
September 4, 2013
Rated 4.0 out of 5.0 by APMBiz Great Experience...good deal!
It is our first time to stay in this Holiday Express and we are not disappointed. I worked in the hotel industry for over 10 years and i know holiday inn express is a good hotel brand particularly for quick short stays. This hotel definitely adhered to their brand standards and adds a little bit more for the comfort and satifaction of their guests, Lil stuff they added makes me think they really try to do better than the rest. We will definitely come back here.
Also, very pleasant and friendly staff helps.
August 20, 2013
Rated 5.0 out of 5.0 by Bill08 Business trio to Sacramento
Good clean Hotel, quiet room. Easy access on and off interstate 80.
August 19, 2013
Rated 5.0 out of 5.0 by workgirl Clean Hotel in the industrial Area
Nice hotel located right off the freeway. Lots of places to eat nearby.
August 5, 2013
Rated 5.0 out of 5.0 by wldracer Service
had a great stay it was very comfortable and good service. the only thing is it has a very small parking lot. not much room to park a trailer.
August 5, 2013
Rated 3.0 out of 5.0 by Cosmos00 Clean Hotel.
Hotel is very clean and quiet. I've stayed at this hotel before and have noticed that they do not value return customers or Platinum members. Never is there an acknowledgement of any upgrade or a welcome package.
August 4, 2013
Rated 5.0 out of 5.0 by sanycrane Great Staff
Can't remember name of the hostess, but she was fantastic and extremely helpful during my stay!
June 27, 2013
Rated 5.0 out of 5.0 by Robert24 Excellent place to stay
When I am traveling out on buisness which I frequently do. It is always a pleasure to find somewhere to rest. I stay at numerous hotels throughout the year and I can defintly apperciate when I come to your hotel. The staff is great. From the front desk at check in to the morning coffee. The rooms are always clean and I can really apperciate that. Thanks
May 29, 2013