Rated 4.2 out of 5 by 74
Rated 4.0 out of 5.0 by JenRN Excellent customer service
I really enjoyed my stay here in Saginaw. The staff were extremely friendly, and went out of their way to make my stay comfortable. The only negative was that, as a rewards member, I asked for a late check out. Apparently, there is no way to input this into the system because this is the second time that after requesting a late checkout, I had management and/or housekeeping knocking on my door several times. I requested a late checkout so I could nap, but that unfortunately did not happen EITHER time.
October 20, 2013
Rated 3.0 out of 5.0 by Nichols126 Not satisfied
The bathroom not well equipped for long stays- no towel bars to hang to reuse towels. Tub drain clogged - had to clean out after taking shower.
October 19, 2013
Rated 5.0 out of 5.0 by HuckBuck The staff is very friendly and professional
I have been staying here for 7 consecutive weeks and am always welcomed when I check in.
October 16, 2013
Rated 5.0 out of 5.0 by HuckBuck Great Overall Service
I appreciate the upgrades. I have been staying here at this location for 6 weeks continuous weeks with more to come.
October 14, 2013
Rated 5.0 out of 5.0 by duecefive2525 Great Place for Business or pleasure
Staff was very helpful with all my needs. Very courteous and efficient. I would definitely recommend!!!
October 14, 2013
Rated 5.0 out of 5.0 by TheBossMan Another Beautiful Holiday Inn Express & Suites
I've stayed at this property numerous times and they just keep getting better! Great, attentive staff. Perfectly priced rooms, and the cleanest hotel in Saginaw. I'd recommend this hotel for anyone staying in the Saginaw Area!
October 3, 2013
Rated 5.0 out of 5.0 by Bway1 Nice and relaxing
The front desk starts your stay on a positive note. They work toggether to ensure your check in goes smoothly. The pool area was clean and nice, and the breakfast area followed the same format.
September 30, 2013
Rated 5.0 out of 5.0 by Military1192 Over all view
Front desk joe was great always friendly and it was nice that your staff was very very helpful ... The down stair restroom was so clean ,The room had enough space for four women and all there stuff , the room meet all of our needs, The bathroom shower head felt so so good after a long day out, The bathroom did need a exhaust fan, but by far this has been the best holiday inn express that I have stayed in and my girlfriends all the love the whole hotel experience we would all come back anytime Thanks for making our girl weekend very enjoyable
September 26, 2013
Rated 5.0 out of 5.0 by ann1942 great
I had to give this hotel a 5 * because it was just the best one we hotels we have stayed in for a long time. the breakfast was great and when the food was low the lady was right there to fill and help anyone that needed it. The beds are hard and we like them a little softer, but for the one night it was ok. for people that are there for surgery you should have that a traveler type.
September 7, 2013
Rated 5.0 out of 5.0 by markesko Perfect!!!
A smile and friendly greeting met us when we checked in.
The entire facility was clean, modern, and classy. A comfortable, new mattress was on the bed. The room was perfect.
And lets not forget the breakfast. A well rounded variety of choices in a clean,well maintained dining area.
September 6, 2013
Rated 5.0 out of 5.0 by videts38 Saginaw visit
Good Place, Great People, Great time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
September 3, 2013
Rated 4.0 out of 5.0 by oldeGhote Comfortable, but some strange effects outside
Driving in to the inn, one is greeted by a long planter full of tall, dead weeds. Going into the inn, one finds several planters full of dead plants. Once inside, everything seemed okay.
The room, although designated non-smoking (as I believe the whole inn is), had definitely been smoked in sometime in the past. It did not reek, but there was a leftover odor on entering the room. Otherwise, the room was very comfortable and clean. The housekeeping staff did a nice job of cleaning between nights of our stay.
August 28, 2013
Rated 4.0 out of 5.0 by Scott54115 Clean, Safe & Comfortable in a great location.
This is the second time I stayed at this property. I stayed on the top floor on my last visit. Everything was great. However, this time I stayed on the second floor. I could hear every footstep of the quest above me on the third floor. It was a bit annoying as they were up past midnight. I also heard the TV from the room next to mine.
Unfortunately, I have to rate my ability to relax lower than my previous visit.
I will choose this property again, but I will most certainly request the top floor.
August 25, 2013
Rated 5.0 out of 5.0 by gmoney37 One night stay, total comfort
Travelling back home from a fire detail out west and had to get a hotel when we landed back at MBS airport. Of course we looked up the nearest Holiday Inn Express and were not disappointed with this. A couple minute walk from several good restaurants, the staff was more than courteous, and the rooms were great!
August 25, 2013
Rated 5.0 out of 5.0 by Philotheo Very enjoyable stay
Desk staff very friendly and helpful. Room was very clean and quiet. Breakfast area bright and comfortable with very acceptable breakfast food choices. Unfortunately, the hot tub and sauna were out of service but the pool and pool area were enjoyed! Would stay here again.
August 25, 2013
Rated 5.0 out of 5.0 by Tom2012 Holiday Inn Sagainaw
Short trip but the hotel stay made the difference!!! I had a nice pool side room and it was great. The Jetta hot tub in the room was great.. I enjoy the gym a lot and the pool was good .. While I was there the heater for SPA was out so no hot tub in the pool area.. but the room one made up for it..
The Staff were all excellent and yes.. I will ensure i stay there in the future for trips as needed!!
August 24, 2013
Rated 5.0 out of 5.0 by ALF143 Ready when you are
I arrived shortly after noon and was checking to see if room was avail yet as we were in town for death in family. To my amazement room was ready was able to get settled and head over to be with family without delay. After I figured out thermostat in room I was able to get it comfortable and staff was great the rest of the stay, I was always greeted upon arriving and leaving. Great hotel and staff would recommend to all!
August 21, 2013
Rated 2.0 out of 5.0 by slywy5 Checked into a room that smelled like an ashtray.
I am a platinum member so upon checking in I asked if an upgrade was available and was told there was not. I do understand that they are not always available and I was fine with that but when I checked into my room it smelled like stale cigarettes. I phoned the front desk and told them, just to make sure I would not be charged and they said that they would take note of that. I also requested a roll away bed as I had brought my daughter on this business trip with me, upon the staff bringing the roll away into the room she said " Wow, it really does smell like smoke in here." At that time she did offer to switch rooms but by that time we were unpacked and did not want to hassle with moving. Upon leaving for dinner the staff was checking in another visitor and they were thanking him for being a Platinum member and that they were giving him a free upgrade because of this, he may have booked earlier than me but after the experience with the room this made things even worse. Thanks for you time.
August 15, 2013
Rated 5.0 out of 5.0 by Baltowolvie Great overnight stay
My wife and I stayed at this hotel recently while in town to attend a funeral ,my Platinum Elite status was immediately recognized and we were upgraded to a King suite upon check in, to a very comfortable room.Breakfast the next day was more than adequate,and while checking out, we secretly wished for time for another day in your lovely hotel, But if circumstances allow in the future a return to Saginaw,this will be the place that we stay,while in town.
August 14, 2013
Rated 5.0 out of 5.0 by Cabadex Great place to stay!
We met with extended family for a family reunion and they were very accommodating! They put us together on one floor. The rooms were very clean and the staff was very friendly. The free breakfast had lots of options and was one of the best we've had. This was our second time staying there and we would definitely stay there again!
August 14, 2013
Rated 5.0 out of 5.0 by hale57 Great Service, Staff very kind, Clean Rooms
Thank you, I was only in town for one night and the room was great, clean and the staff took care of all my needs, directions to resturants and local stores. Love the place and shall come back was in town for busniess.
August 13, 2013
Rated 3.0 out of 5.0 by JudoMike07 Good service and clean surrounding.
Nice staff, very helpful. Good service. Rooms are clean and comfortable.
The breakfast choices were limited and not much fresh fruits.
Room prices are bit higher than I would like.
Overall the stay was nice and I would come back again.
August 13, 2013
Rated 3.0 out of 5.0 Could be better
The hotel was adequate at best. The non smoking rooms had a distinct door of previous smoke. The walls were thin both between the rooms and between the floors. There are other hotel choices in Saginaw I'll make a different choice next visit.
August 12, 2013
Rated 4.0 out of 5.0 by Proffire Good hotel, convenient location
Clean, comfortable rooms. Spa and pool hours were terrific. Was able to hit the hot tub to loosen up my back Before playing golf which is often not the case in other hotels. Convenient to restaurants and shopping in the area. Staff were friendly and efficient.
August 12, 2013
Rated 4.0 out of 5.0 by mtmzim1 great service
Staff are great, room was clean and comfortable, breakfast selection was great.
A couple of suggestions -
*please place toilet seat covers on the toilets
*install vents in the bathrooms - it gets very stuffy in there after taking a shower or bath
* install ceiling fans in the rooms to help to circulate the air - not everyone can tolerate air conditioning.
Thanks for the service and the opportunity!
August 3, 2013
Rated 1.0 out of 5.0 by duchman not very good
First hand someone should've told us it was under construction.That way we could've made our own decision. Not very happy when you travel all day and youre thinking we could go in the hot tub and relax or have the kids go for a swim not very happy about that at all. And the offer was go to the pool next door wow. Like maybe give us a cheaper rate. Oh well we learn a lesson. Other then that the rooms were clean.
August 3, 2013
Rated 5.0 out of 5.0 by ladysno831 Staff was amazing!
Once a year I come home to visit family and usually I stay at a different hotel until this year. I was excited by the photos online even before my stay because it was worlds beyond I was accustomed to at the previous hotel and it didn't disappoint. Hands down the staff here is top notch. Having wonderful front desk and staff can make all the difference in the world on choosing where to lay your head. Both the evening and morning staff were so friendly and we even got in a few laughs as well. The room was very clean, I had a king suite, and the bed was very comfortable. Only one snag in the morning with some children playing quite loudly next door was quickly ended by a phone call to the front desk. I would absolutely stay here again and look forward to my trip next year!
August 1, 2013
Rated 5.0 out of 5.0 by Steeplechase7 Heaven on Earth
I enjoyed my-self so much. Goodness those King beds are truley made for a King. So comfortable and soft. The sheets were so fresh. Believe me I slept good! The service and food at the breakfast bar was top notch. From the service at thee front desk to houskeeping was great! My all-round experience was wonderful. I will be comming back.
July 25, 2013
Rated 5.0 out of 5.0 by Cleggs Best Staff Ever
This Holiday Inn Express has the best staff I've encountered in all my stays in Holiday Inns around the country. They are the most helpful and friendly people. I always look forward to returning to this Holiday Inn Express. The only downside to this hotel is the business center computers are virtually non functioning, so if you need to print anything off, good luck. The Holiday Inn Express in Bay City has a good business center.
July 24, 2013
Rated 5.0 out of 5.0 by Pauly650 Great service and staff.
Check in was a breeze. The staff were attentive and courteous.
We had a guest with us with MS and the staff were very accommodating and helpful. The room was clean and the beds were comfortable. Breakfast was standard Holiday Inn Express fair. The food was good and the service was great. I would recommend this hotel to friends.
July 13, 2013