Rated 4.3 out of 5 by 87
Rated 2.0 out of 5.0 by slywy5 Checked into a room that smelled like an ashtray.
I am a platinum member so upon checking in I asked if an upgrade was available and was told there was not. I do understand that they are not always available and I was fine with that but when I checked into my room it smelled like stale cigarettes. I phoned the front desk and told them, just to make sure I would not be charged and they said that they would take note of that. I also requested a roll away bed as I had brought my daughter on this business trip with me, upon the staff bringing the roll away into the room she said " Wow, it really does smell like smoke in here." At that time she did offer to switch rooms but by that time we were unpacked and did not want to hassle with moving. Upon leaving for dinner the staff was checking in another visitor and they were thanking him for being a Platinum member and that they were giving him a free upgrade because of this, he may have booked earlier than me but after the experience with the room this made things even worse. Thanks for you time.
August 15, 2013
Rated 5.0 out of 5.0 by Baltowolvie Great overnight stay
My wife and I stayed at this hotel recently while in town to attend a funeral ,my Platinum Elite status was immediately recognized and we were upgraded to a King suite upon check in, to a very comfortable room.Breakfast the next day was more than adequate,and while checking out, we secretly wished for time for another day in your lovely hotel, But if circumstances allow in the future a return to Saginaw,this will be the place that we stay,while in town.
August 14, 2013
Rated 5.0 out of 5.0 by Cabadex Great place to stay!
We met with extended family for a family reunion and they were very accommodating! They put us together on one floor. The rooms were very clean and the staff was very friendly. The free breakfast had lots of options and was one of the best we've had. This was our second time staying there and we would definitely stay there again!
August 14, 2013
Rated 5.0 out of 5.0 by hale57 Great Service, Staff very kind, Clean Rooms
Thank you, I was only in town for one night and the room was great, clean and the staff took care of all my needs, directions to resturants and local stores. Love the place and shall come back was in town for busniess.
August 13, 2013
Rated 3.0 out of 5.0 by JudoMike07 Good service and clean surrounding.
Nice staff, very helpful. Good service. Rooms are clean and comfortable.
The breakfast choices were limited and not much fresh fruits.
Room prices are bit higher than I would like.
Overall the stay was nice and I would come back again.
August 13, 2013
Rated 3.0 out of 5.0 Could be better
The hotel was adequate at best. The non smoking rooms had a distinct door of previous smoke. The walls were thin both between the rooms and between the floors. There are other hotel choices in Saginaw I'll make a different choice next visit.
August 12, 2013
Rated 4.0 out of 5.0 by Proffire Good hotel, convenient location
Clean, comfortable rooms. Spa and pool hours were terrific. Was able to hit the hot tub to loosen up my back Before playing golf which is often not the case in other hotels. Convenient to restaurants and shopping in the area. Staff were friendly and efficient.
August 12, 2013
Rated 4.0 out of 5.0 by mtmzim1 great service
Staff are great, room was clean and comfortable, breakfast selection was great.
A couple of suggestions -
*please place toilet seat covers on the toilets
*install vents in the bathrooms - it gets very stuffy in there after taking a shower or bath
* install ceiling fans in the rooms to help to circulate the air - not everyone can tolerate air conditioning.
Thanks for the service and the opportunity!
August 3, 2013
Rated 1.0 out of 5.0 by duchman not very good
First hand someone should've told us it was under construction.That way we could've made our own decision. Not very happy when you travel all day and youre thinking we could go in the hot tub and relax or have the kids go for a swim not very happy about that at all. And the offer was go to the pool next door wow. Like maybe give us a cheaper rate. Oh well we learn a lesson. Other then that the rooms were clean.
August 3, 2013
Rated 5.0 out of 5.0 by ladysno831 Staff was amazing!
Once a year I come home to visit family and usually I stay at a different hotel until this year. I was excited by the photos online even before my stay because it was worlds beyond I was accustomed to at the previous hotel and it didn't disappoint. Hands down the staff here is top notch. Having wonderful front desk and staff can make all the difference in the world on choosing where to lay your head. Both the evening and morning staff were so friendly and we even got in a few laughs as well. The room was very clean, I had a king suite, and the bed was very comfortable. Only one snag in the morning with some children playing quite loudly next door was quickly ended by a phone call to the front desk. I would absolutely stay here again and look forward to my trip next year!
August 1, 2013
Rated 5.0 out of 5.0 by Steeplechase7 Heaven on Earth
I enjoyed my-self so much. Goodness those King beds are truley made for a King. So comfortable and soft. The sheets were so fresh. Believe me I slept good! The service and food at the breakfast bar was top notch. From the service at thee front desk to houskeeping was great! My all-round experience was wonderful. I will be comming back.
July 25, 2013
Rated 5.0 out of 5.0 by Cleggs Best Staff Ever
This Holiday Inn Express has the best staff I've encountered in all my stays in Holiday Inns around the country. They are the most helpful and friendly people. I always look forward to returning to this Holiday Inn Express. The only downside to this hotel is the business center computers are virtually non functioning, so if you need to print anything off, good luck. The Holiday Inn Express in Bay City has a good business center.
July 24, 2013
Rated 5.0 out of 5.0 by Pauly650 Great service and staff.
Check in was a breeze. The staff were attentive and courteous.
We had a guest with us with MS and the staff were very accommodating and helpful. The room was clean and the beds were comfortable. Breakfast was standard Holiday Inn Express fair. The food was good and the service was great. I would recommend this hotel to friends.
July 13, 2013
Rated 5.0 out of 5.0 by Falala148 Wow!
This was one of the best hotels that I have had the pleasure to stay in for a long time! It was spacious, clean and the breakfast was amazing! I wish all Holiday Inn's were exactly like it!
July 12, 2013
Rated 4.0 out of 5.0 by Wuggles Great, but don't room on the first floor!
Got a room on the first floor due to having a handicap person staying with us. Room was great, very open and large, comfy beds that comfortably slept 2 people. However, ALL night someone above us was pacing back and forth, and it creaked so loud it sounded like they would come through the ceiling. Brought it to the front desk's attention, and they were extremely nice, but did NOTHING about it.
Great place, great room, but get a room on the third floor.
June 29, 2013
Rated 5.0 out of 5.0 by RGZack New, Clean Hotel
This is a nice new hotel, everything looked immaculate. Very impressed with the service and cleanliness!
June 21, 2013
Rated 4.0 out of 5.0 by Huck6236 Stayed multiple times
We have used this hotel on multiple stays over the passed 3 years and have not been disappointed. It has a large breakfast area and a decent gym.
June 21, 2013
Rated 1.0 out of 5.0 by zack58 Large room but poor view.
Didnot know I was a priority owner with no water , cookies ,etc on checkin like other Holiday Inn Express.
June 14, 2013
Rated 4.0 out of 5.0 by JR7947 November 16 night stay
convienient location, adequate gym, nice pool and good comfortable rooms
I was on the ground floor and I could hear every step in the room above.
Free Breakfast was not my idea of healthy, could do better.
At weekends big groups with kids filled the rooms making it noisier and taking up the pool.
overall good, but only for a short stay.
June 3, 2013
Rated 5.0 out of 5.0 by melc00 Would stay here again
Holiday Inn Express Saginaw is a nice,comfortable, & quiet hotel. Customer service was great when needed. If ever back in the area we will stay here again.
May 28, 2013
Rated 4.0 out of 5.0 by Cleggs Good location and relaxing
I was at this property for business. I was comfortable and felt welcomed by the staff. They were very friendly and helpful
May 28, 2013
Rated 2.0 out of 5.0 by Repeatguest101 A big disappointment this visit
We have stayed at this Inn several times over the past year and have been happy with the accommodations and staff. However, this last visit was most unsatisfactory. We arrived on Thursday afternoon and were warmly welcomed by the desk staff. On Friday, our room had not been made up as of 2: 50 pm and we wre expecting our grandchildren to visit. We had vacated the room at 9:45 a.m and returned at 2:15 pm. we informed the desk that weneeded the room made up and they assured us it would be done next. When we returned at 3:30 pm all was satisfactory. The following day (Saturday), we left the room at @ 9:30 a.m and did not return until @ 3:00pm. The towels in the bathroom had been replaced, and the wastebaskets had been emptied, but the bed was unmade, the carpet had not been vacuumed and the ice bucket was still on the bathroom counter. .We didn't think we should have to ask for the room to be made up a second time. Week day staff is strong, week end, not so much. We have other options and next time and may try the Hampton Inn.
May 27, 2013
Rated 5.0 out of 5.0 by RandRB Comfortable room for 5 people and nice microwave, frig and sink area
The kitchen area had a handy sink along with the fridge and microwave.There was even a ice pack which we used to keep our cooler cold. We saved money by bringing food which we stored in the fridge for lunches and snacks. The bedding was plush and the pillows came in both soft and firm. We felt spoiled! It was great! The pool was spacious and the work out room was easily accessible and had plenty of equipment in good working order. Last, but not least, the staff was helpful and friendly. I was really impressed with the Holiday Inn Express and will stay there again.
May 24, 2013
Rated 5.0 out of 5.0 by FamilyMan22 WOW, Unbelievable Service!
This hotel goes above and beyond to take care of their guests. From personal recommendations of local restaurants and attractions, to ensuring every request no matter how small are attended to. Great management staff, amazing front desk staff, and the cleanest rooms we've ever been in. My hats off to this property, all hotels should be as magnificent as this one!
May 24, 2013
Rated 5.0 out of 5.0 by Cleggs Nice Property
This hotel is located near several good restaurants, and freeway close. A very helpful and friendly staff made for a relaxing stay during my business there in Saginaw
May 7, 2013
Rated 5.0 out of 5.0 by ShellyBA Friendly staff
One night stay in town for Kid Rock concert. Staff was friendly and efficient.
April 15, 2013
Rated 4.0 out of 5.0 by Traci3579 Good service, comfortable
Hotel was clean and updated. Employess were very friendly and professional. I was told we were getting a suite but actually it was just a regular room that was a little bit bigger with a pull out couch. Was a little disappointed with that as we had 5 people, and had different morning wake times. It would have been nice to have a door separating the rooms. Other than that, everything was good. Breakfast was good with a nice selection.
April 8, 2013
Rated 3.0 out of 5.0 by hunt5 dissapointed
I have to say the overall apperence & and remodleing were great, clean & great cont. breakfast. my husband and i were there for an overnight and felt the room was comf & clean but noisy people above our room most of the night and early morning. one of the biggest dissappointments were for the rate charged we were unable to use the hot tub due to a child vomiting in it on sat eve and we were even more dissappointed that it was not usable until after checkout! Also hotel was supposed to have hbo - no such luck! staff was somewhat friendly.
March 25, 2013
Rated 4.0 out of 5.0 by cmpt Holiday Inn Express in saginaw MI
Clean and convenient to airport with several restaurants surrounding. Free breakfast was OK, nothing to write about, I guess that's what we get when it's free.
March 6, 2013
Rated 4.0 out of 5.0 by Cocoa23 Good room with a relaxing jacquzzi and huge comfy bed.
This room was very nice looking. The jacquzzi was even bigger than what I had expected. The bed was also huge and comfy. They supplied plenty of pillows that ranged from soft to firm which was nice since me and my fiance both have different preferences. It was convinient having a sliding door to the pool, however it was a little loud in the morning when all the kids woke up and went to the pool. All in all the room was nice, comfy and big.
March 2, 2013