Rated 4.8 out of 5 by 234
Rated 4.0 out of 5.0 by terjer staff is great
We stayed in an executive suite this time. The beds were very comfortable; and I liked the choice of firmness in the pillows. Breakfast was very good with a lot of variety of foods offered. The staff was very courteous and helpful. Our only complaint was the indoor swimming pool which burnt our eyes and caused our skin to itch. ( too much chlorine). Otherwise, a great place to stay with lots of amenities.
May 7, 2014
Rated 5.0 out of 5.0 by rdoodle Employees were awesome
Everybody that we interacted with there were extremely pleasant and professional . Will recommend this property to others
May 6, 2014
Rated 5.0 out of 5.0 by Rita51 Great location away from in town chaos.
I visit St Augustine several times a year and this location is so convenient. It is close to everything and only minutes from all the tourist stuff yet one can enjoy a quiet time away from all the traffic and throngs of people. It is also close to outlet shopping if that is your thing. The rooms are comfortable and clean. The staff is professional and very pleasant. All the right stuff at this location for a relaxing and enjoyable stay.
April 29, 2014
Rated 5.0 out of 5.0 by Mary Rose Nice and New and Close to the Outlets!
This location looks new and was very convenient to the outlet stores :)
April 25, 2014
Rated 5.0 out of 5.0 by Crafty Granny Great Customer Service
The front desk staff was extremely helpful finding addresses of local business and providing maps and directions, The expanded breakfast hours 7 days a week was fantastic.
April 23, 2014
Rated 4.0 out of 5.0 by Curtis195 Bad Policy
The policy of holding money on guest with debit cards for three days is not a good policy at all. Therefore, I will not recommend this property to my clients or friends because of this property policy. Now, I must say that I enjoy my stay and the working staff are awesome. I was very impressed with the young lady ( Crystal) that handle breakfast.
April 19, 2014
Rated 5.0 out of 5.0 by Ricefish Great experience!
I usually choose Holiday Inn Express when I travel because I find them to be consistently excellent and this hotel is no exception. The reception staff was extremely friendly and allowed me to check in early. The hotel was immaculate with tasteful decor; the beds were comfortable. The free wii-fi worked well and there was a nice variety at the breakfast buffet. The hotel is conveniently located off I-95 and fairly near the St. Augustine attractions, good restaurants and the Outlet Mall. I would highly recommend this hotel.
April 10, 2014
Rated 5.0 out of 5.0 by bg&bg24 Great place to headquarter in St Augustine
Great location although just a bit tricky to reach when exiting from I-95. That said, property is within 6 miles of old St. Augustine and parking at the municipal lot is recommended. St George Street and the old fort are easily accessible.
Definitely recommend a side trip to the new St. Augustine Distillery!
April 9, 2014
Rated 4.0 out of 5.0 by JK5678 Friendly staff, great breakfast
Struggled with where to stay in St. Augustine and this was a good choice, as it turned out. Later shuttle option back from historic district would have made it perfect. Had to drive ourselves back down and find parking for dinner.
Breakfast had nice variety from day to day and the woman overseeing things was SO friendly and helpful. The cinnamon buns were awesome.
April 7, 2014
Rated 5.0 out of 5.0 by Shellymac22 St Augustine
I usually like to stay in town when I visit St Augustine. I like to stay close to everything. This was the first time staying out of town and am glad I did. This is now my new favorite place to stay. Loved it. I will be staying here my next visit.
April 2, 2014
Rated 5.0 out of 5.0 by Mcmahan1 Comfortable bed and great service. 2nd time in a month we stayed there!!!!
Great Stay Again. 2nd time in a month we stayed there!!!!
April 1, 2014
Rated 5.0 out of 5.0 by Hank011 Great hotel, Great town to visit
We enjoyed our stay 2 weeks prior we decided to return for two more days to explore.
March 31, 2014
Rated 5.0 out of 5.0 by frankie33 What a place
Holiday Inn express is the only place I stay when traveling
March 31, 2014
Rated 5.0 out of 5.0 by 6lives Quiet, Comfortable and friendly
We enjoyed our short stay, the rooms were comfortable and quiet. The staff was extremely friendly and helpful.
March 30, 2014
Rated 5.0 out of 5.0 by Mark and happy The best holiday inn express.
I would like to say this group always remembers your name and always makes me feel they appreciate my business. I will drive a hour or so just to stay here. My travels allows me to stay here 2 or3 nights a month. Never had a problem. Great staff.
March 28, 2014
Rated 5.0 out of 5.0 by Sharon564 Clean and comfortable room
Found the room comfortable and clean. I would recommend this hotel. The morning breakfast is a plus.
March 24, 2014
Rated 5.0 out of 5.0 by jpennyace Great Place to stay!
Stopped in here on a trip to Disney as my first stay as a Platinum IHG member and it was great! The lady at the front desk was super polite, helpful, and respectful. She had no regular king rooms available, so she gave me an upgrade to a suite when I asked. Late checkout wasn't a problem. The staff at the desk in the morning was just as great as the night before. The hotel was clean as always and we had no problem whatsoever. Places like this one is why I always choose to stay in Holiday Inn Express!
March 23, 2014
Rated 4.0 out of 5.0 by Skeetergirl No R&R
Although I have stayed in many HI Express this one was not to my liking. Yes my grandchildren loved the indoor pool and the wonderful breakfast. There was some kind of problem with the lock on the door. You could hear it clicking all night.....not to mention the ding ding of the elevator bell. Our suite was next to it and very noisy. I am not a picky person but I think I know to not pick a room next to an elevator. The staff were very nice and the woman in the dining room was fabulous and so helpful.
March 21, 2014
Rated 5.0 out of 5.0 by ReneeA Great experience as always!
This is the second time now we have stayed there and both times have been a wonderful experience. Staff are always friendly and helpful. Will definitely stay there again when back in the area.
March 17, 2014
Rated 5.0 out of 5.0 by Reba18 Lack Luster Greeting
The hotel and amenities were excellent. When we checked in the individual checking us in didn't greet me as a IHG Member or even recognized my Platinum status. She appeared distracted and not very enthusiastic. My husband went to find out some information about the area later in the afternoon and the reception was the same.
March 17, 2014
Rated 5.0 out of 5.0 by triumphwins Excellent Rooms and even better staff
3 friends and I stayed at this hotel during bike week. The rooms were wonderful, comfortable and the breakfast was the best I have used in years.
The staff was outstanding. We were always greeted with a smile, and they all were very helpful at every encounter. What a great vacation we had, it is very comforting to know the staff has your visit covered. No need to worry about anything.
I will be back with my spouse to tour St. Augustine in the future. And thanks Amanda!!
March 17, 2014
Rated 5.0 out of 5.0 by marg625 great breakfast, friendly staff
I was happy overall with our stay at the Holiday Inn Express. The only problem we had was that we could hear the people upstairs moving all night. The walls were a little thin. The staff was helpful and friendly and the breakfast was great. Would definitely stay there again.
March 14, 2014
Rated 5.0 out of 5.0 by PC51 Quiet room, helpful friendly staff
Made a last minute decision to go to St Augustine based on friends recommendations on our return to Ohio. Bike week and St Augustine Celtic Festival going on. All the hotels were booked. Luckily were able to get a room at this Holiday Inn Express. We like HI Express based on many stays and we are IHG members. The place was full with many children. I was concerned when we found our room was next to the elevator. Never heard any noise including the elevators. We were surprised by that. Staff was very friendly and helpful. Recommended restaurants for the evening within 1 mile of hotel. The Italian restaurant was excellent. This hotel is next to the outlet malls much to my wife's enjoyment. About a 10 minute drive to downtown Old St Augustine. The trolley's will send a van to pick you up if you want to take the trolley tours so you do not need to drive downtown which was great based on the crowds on this weekend. We had a great stay.
March 13, 2014
Rated 4.0 out of 5.0 by KCB family Great place to stay near outlets
We have stayed at this Holiday Inn Express quite a few times while traveling to and from the Florida Keys. We have always been satisfied with the room and service. On this stay, we felt we were overcharged. The front desk staff was not helpful with our concerns. The breakfast staff were great.
March 10, 2014
Rated 4.0 out of 5.0 by Bama Couple Good Experience
Overall the experience was nice for the price. We were there three days and we did not have any problems. They need to be more creative about the breakfast selection.
February 28, 2014
Rated 5.0 out of 5.0 by Serenity Sea Glass Great mattress, no ottoman
The mattress was excellent! The pillows were good. I feel the price was a bit higher than it should have been for the location considering how far away it is from St Augustine tourist attractions and restaurants - Burger King and a donut place don't count. The only thing I can think of to improve is to add the ottoman back into the decor. I don't think I've ever stayed in a hotel room that didn't have an ottoman. I like to put my feet up when I read and also I like to put my suitcase on the ottoman instead of the floor.
February 26, 2014
Rated 5.0 out of 5.0 by Jer685 Great Service
We really enjoyed staying at this hotel. The staff was pleasant and answered all of our "dumb tourist" questions. When we had to reduce one of our nights we were staying, they were quick and efficient on helping change our plans. Thank you very much!
February 25, 2014
Rated 3.0 out of 5.0 by Karyn14 1st time to St. Augustine
Average on all counts. No direct access from I-95 via highway 16. Need to travel through neighbourhood to enter Hotel parking lot from east side of highway. Historic District not within walking distance.
The lady at the front desk was very helpful and took the time to make great recommendations for places to eat, things to see and do along with directions.
February 24, 2014
Rated 4.0 out of 5.0 by Florida bound Room is great
Asked for a quiet room, and I got the last room on the top floor toward the end facing the street. Street noise is very loud.
Otherwise is a new hotel and is clean, the room is really comfortable.
How long will be kept like this ???
February 13, 2014
Rated 4.0 out of 5.0 by ozarkalien Location is a pain
The staff checking in was slow there was two people behind counter but one did nothing and the other talked to a person for 10mins at least it seemed that long and this person wasn't even staying there or checking in. Other then one lazy staff member they were nice. Rooms okay, breakfast terrible I wish they would deduct $5 from room and keep their nasty breakfast.
Location is a pain, if you are coming from I-95 you must make a u-turn and come back to hotel, just hard to get in and out of.
February 12, 2014