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Rated 4.8 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 by Quiet room, helpful friendly staff Made a last minute decision to go to St Augustine based on friends recommendations on our return to Ohio. Bike week and St Augustine Celtic Festival going on. All the hotels were booked. Luckily were able to get a room at this Holiday Inn Express. We like HI Express based on many stays and we are IHG members. The place was full with many children. I was concerned when we found our room was next to the elevator. Never heard any noise including the elevators. We were surprised by that. Staff was very friendly and helpful. Recommended restaurants for the evening within 1 mile of hotel. The Italian restaurant was excellent. This hotel is next to the outlet malls much to my wife's enjoyment. About a 10 minute drive to downtown Old St Augustine. The trolley's will send a van to pick you up if you want to take the trolley tours so you do not need to drive downtown which was great based on the crowds on this weekend. We had a great stay. March 13, 2014
Rated 4.0 out of 5.0 by Great place to stay near outlets We have stayed at this Holiday Inn Express quite a few times while traveling to and from the Florida Keys. We have always been satisfied with the room and service. On this stay, we felt we were overcharged. The front desk staff was not helpful with our concerns. The breakfast staff were great. March 10, 2014
Rated 4.0 out of 5.0 by Good Experience Overall the experience was nice for the price. We were there three days and we did not have any problems. They need to be more creative about the breakfast selection. February 28, 2014
Rated 5.0 out of 5.0 by Great mattress, no ottoman The mattress was excellent! The pillows were good. I feel the price was a bit higher than it should have been for the location considering how far away it is from St Augustine tourist attractions and restaurants - Burger King and a donut place don't count. The only thing I can think of to improve is to add the ottoman back into the decor. I don't think I've ever stayed in a hotel room that didn't have an ottoman. I like to put my feet up when I read and also I like to put my suitcase on the ottoman instead of the floor. February 26, 2014
Rated 5.0 out of 5.0 by Great Service We really enjoyed staying at this hotel. The staff was pleasant and answered all of our "dumb tourist" questions. When we had to reduce one of our nights we were staying, they were quick and efficient on helping change our plans. Thank you very much! February 25, 2014
Rated 3.0 out of 5.0 by 1st time to St. Augustine Average on all counts. No direct access from I-95 via highway 16. Need to travel through neighbourhood to enter Hotel parking lot from east side of highway. Historic District not within walking distance. The lady at the front desk was very helpful and took the time to make great recommendations for places to eat, things to see and do along with directions. February 24, 2014
Rated 4.0 out of 5.0 by Room is great Asked for a quiet room, and I got the last room on the top floor toward the end facing the street. Street noise is very loud. Otherwise is a new hotel and is clean, the room is really comfortable. How long will be kept like this ??? February 13, 2014
Rated 4.0 out of 5.0 by Location is a pain The staff checking in was slow there was two people behind counter but one did nothing and the other talked to a person for 10mins at least it seemed that long and this person wasn't even staying there or checking in. Other then one lazy staff member they were nice. Rooms okay, breakfast terrible I wish they would deduct $5 from room and keep their nasty breakfast. Location is a pain, if you are coming from I-95 you must make a u-turn and come back to hotel, just hard to get in and out of. February 12, 2014
Rated 5.0 out of 5.0 by best experience! Little vacation with my sister. Our rooms were great! big, clean, plenty of hot water, spacious closets. The breakfast had everything you could ever want and it was all tasty. The staff was friendly and helpful. Pool and exercise room included. February 10, 2014
Rated 5.0 out of 5.0 by nice clean room and friendly staff Good place to stay. Convenient access to the interstate February 10, 2014
Rated 5.0 out of 5.0 by Goof Hotel This hotel was very clean. Staff was very professional and friendly. We had one minor problem in the room and it was resolved very quickly by manager. There was also a problem with them entering our Gold Number into system. I think it was resolved. We would highly recommend this Hotel. February 9, 2014
Rated 5.0 out of 5.0 by Great value for the money! Seems rooms downtown St Augistine think they should be expensive for a closet sized room. Well holiday Inn Express offered a good sized room, pool, workout room, complimentry breakfast, and free parking for a reasonable price while only being less then a 10 minute drive from historic downtown. I would definetly reccomend this site to anyone! February 6, 2014
Rated 5.0 out of 5.0 by Hidden Gem Location is convenient off the I-95 exit (318). The hotel is very clean and quiet. The staff was very friendly and courteous. The hotel is only about a 10 minute drive to Old St. Augustine and most of the touristic sites. I definitely will be staying here again next time I'm visiting St. Augustine! February 5, 2014
Rated 5.0 out of 5.0 by Very good value Nice new hotel, immaculate However, no PBS station available on the TV. February 4, 2014
Rated 5.0 out of 5.0 by Nice place Overall the hotel was what I would expect from a Holiday Inn property. Clean, neat, and the desk staff was great. The only negative in the stay was my breakfast experience. Breakfast was advertised from 6am tip 9 or ten. I showed up a couple minutes after 6am and the attendant was standing watching TV which I could of cared less about until I tried to get a pancake and found that there was no mix in the maching. The night auditor was there and mentioned into the attendant who then disappeared in the back room for 15 minutes before final finally coming out and putting mix in the machine. Bottom line is that if you advertise breakfast at 6 am, be ready by 6am, then once your set up she can look at the TV. February 2, 2014
Rated 5.0 out of 5.0 by Beautiful city, beautiful hotel While waiting to go on a cruise, we spent 2 nights at this St. Augustine location. Beautiful facility, wonderful staff that was very appreciated. We had 11 guests in our party and during our stay, 3 came down with the flu. The desk and the housekeeping staff was so supportive and helpful. I cannot say enough good about the care and help they provided. The pool was well kept and warm. The breakfast was plentiful and warm in a very comfortable breakfast room. Rooms were very clean, well decorated, and I wish I had the bed at home it was so comfortable. A big thanks to the hotel and staff. January 26, 2014
Rated 5.0 out of 5.0 by Great location We like this hotel for its location. It is halfway from our destination. Also great cookies January 23, 2014
Rated 5.0 out of 5.0 by Lovely stay!! My husband and I stayed two nights at the HIE. It is a new property with lovely, comfortable rooms, indoor pool, ample parking, and easy to use complimentary wi-fi. The staff was very helpful, friendly and provided maps, directions and local advice. The continental breakfast is excellent with lots of choices... including pancakes, already made omelettes, which changed daily, English muffins, breads, their signature, warm cinnamon rolls, yogurt, fruit, coffee/tea amongst others. The property is located close to several restaurants and outlet malls and is approximately a 5-10 minutes drive, St. Augustine historical core. Definitely recommended. January 16, 2014
Rated 4.0 out of 5.0 by Disappointmentw The first disappointment was that I really was looking forward to the hot tub........none at this site The second one was a bit strange. I found a full plate of breakfast foods and condiments in the microwave located in the room January 15, 2014
Rated 5.0 out of 5.0 by Excellent stay. Guy on front desk extremely nice and helpful. Room was immaculate, great mattress, good pillows, didn't skimp on towels. The Breakfast was above the usual Holiday Inn Express. Wife enjoyed exercise room. January 14, 2014
Rated 5.0 out of 5.0 by Just off I-95 Great location, great value. Friendly staff and manager. January 12, 2014
Rated 5.0 out of 5.0 by Thanksgiving We thoroughly enjoyed staying at HIE in Northern St. Augustine. It is close to family friendly activities and restaurants. Our grandson loves the breakfasts and indoor swimming pool. The facility is very clean and neat and personnel are very accommodating. It is a short. straight shoot over to St. Augustine. Our grandson loves the fort. We visited the Fountain of Youth this time. We would like to go back when the village reenacters are there. This is a very convenient location. January 7, 2014
Rated 5.0 out of 5.0 by Awesome stay As soon as we arrived the person at the front desk greeted kindly. He told us about all the fun things happening that evening in the town. Was quick to give us directions to where we had to go as well. The rooms were beautiful and clean as always. We were very happy :) January 6, 2014
Rated 5.0 out of 5.0 by Great Appeared to be a newer facility. Great shape. Good location for our needs. January 5, 2014
Rated 4.0 out of 5.0 by Great Staff Wonderful staff. Great breakfast. Comfortable room. January 4, 2014
Rated 5.0 out of 5.0 by Quiet, Comfortable, Efficient in and out. The hotel was certainly not located dead center to the Historic district of St. Augustine, but a 10-15 minute ride was not inconvenient. I don't usually eat breakfast in the morning, but my wife and daughter seemed to enjoy the buffet. I thought the hallways would be noisy, but the heavy doors seemed to seal out noise. Prior to this stay, we lodged at a much more expensive hotel and found the beds lumpy there, so this hotel certainly had more value to us. Enjoyed no fuss Wi-fi. January 3, 2014
Rated 5.0 out of 5.0 by Great staff! Room was very clean and comfortable. The lady that checked us in was very helpful. She gave us directions and information about Nights of lights. I will definitely stay here again. January 3, 2014
Rated 5.0 out of 5.0 by Great service My only complaint was on and off WIFI Otherwise we were very happy. Nice to have a shuttle downtown too! December 31, 2013
Rated 5.0 out of 5.0 by Excellent Property One of the best HI Express i ever stayed. I stayed in quite a few. Very spacious and clean rooms December 29, 2013
Rated 5.0 out of 5.0 by Overall friendliness and cleanliness The front desk was welcoming and helpful..complimentary breakfast was good, and the room was cared for properly. When I had a car problem, I was guided to nearby service and there was genuine concern for my well being. The location right off I95 was a definite plus, as well. After 5 nights stay, I would recommend this hotel , for sure. December 25, 2013
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