Rated 3.9 out of 5 by 98
Rated 1.0 out of 5.0 by Trelica No towels, No clean sheets. WOW !
I have a long-standing relationship with Holiday Inn - dating back to my childhood. I am very disappointed at the neglect and service I received at the Holiday Inn Express New Orleans Airport South. I will not stay at this hotel again. I cannot in good conscious recommend this hotel to anyone I know.
I was in town for a long-standing music festival, 20 years. I do not believe the hotel did not anticipate a large census. The hotel reported that they were "out of towels". I did not receive fresh towels for 2 of my 4 days residing in the hotel. My room was NEVER cleaned. The bed were not made in 4 DAYS, the trash was not emptied in 4 DAYS. This level of service is unacceptable and intolerable. While the front desk staff was not rude they worked little to meet my constant request for fresh towels and a clean room. My stay at this Holiday Inn was of no value to me because I did not receive a good service.
I could have easily stayed at a friends and received better treatment
July 28, 2014
Rated 5.0 out of 5.0 by Latrvler Great Location
This is a great location for access to MSY especially if you have a early or late flight. 2 mins to the airport, easy access to parking. Voodoo B B Q was very good!
July 22, 2014
Rated 5.0 out of 5.0 by MaMere Great Recovery
I checked in to a room with a malfunctioning air conditioner. The front desk immediately moved me to another room. I had no other issues.
July 21, 2014