Rated 4.5 out of 5 by 133
Rated 1.0 out of 5.0 by JR8510 Reward night let down. Downgraded room in empty Hotel.
I have stayed at this hotel before and that stay was good. This current stay was a reward night. When the reservation was made on the internet I requested an upgrade if available. The hotel seemed to be not even 1/3 occupied. I reserved a King room and was given a Queen room with a little extra floor space. The person at check in was embarrassed when she reviewed the prepared check in documents and saw that I had been assigned a Queen room, but did not offer to change it. The room and bed was next to 3rd floor lobby and the bed was next to the lobby wall. The 3rd floor lobby is tiled so the few time we would be drifting to sleep there would be the luggage cart making a thump-thump noise on the tile, cowboy boots going thump. We did not get a restful sleep. The lady at the check out desk did not ask how the stay was so I did not tell her.
The next time I am at Salado I will stay in down the road and not in this hotel. I feel my rewards points were wasted on this stay.
The hotel was clean and would have been a good stay if they had not downgraded my room.
February 23, 2015
Rated 5.0 out of 5.0 by rwade Clean, comfortable nice rooms
My experience with the hotel was very favorable. The only issue I experienced was at check in time which took considerably longer than I'd expect.
February 17, 2015
Rated 4.0 out of 5.0 by Yes. Road Trip Great Road Trip Stop!
Front desk, was wonderful at check-in.
Comfortable clean room.
February 14, 2015
Rated 5.0 out of 5.0 by plyrewsqaz thank you
It was fine, the staff was great, this survey is way, way too long
February 12, 2015
Rated 3.0 out of 5.0 by brknclays Average all around
Dangerous getting off highway at this location due to construction. Ice machine didn't work on our floor. Breakfast average. Very nice staff.
February 11, 2015
Rated 5.0 out of 5.0 by NMJM Comfortable, clean and relaxing
This hotel is so clean and beautiful. It's more on the level of a 5 star hotel. The beds are very comfy and the grounds are inviting. The staff is nice and accommodating. I wanted to stay longer!
February 6, 2015
Rated 4.0 out of 5.0 by Grumpy Old Man 2 Great Front Desk Afternoon/Evening Staff
Very Friendly Afternoon/Evening Front Desk Staff. We had a bathroom issue and it was corrected in 5 minutes by the staff. We wish there was an alternate 'bed cover' option as not all people want the heavy (hot) comforter. A normal blanket stored in the closet would be great. At the least have one available at the front desk.
February 3, 2015
Rated 5.0 out of 5.0 by Terri M. Very Clean and Close To Town
This is a newer Holiday Inn and very well-kept. It was very clean and comfortable. There is road construction in the front right now, but would still stay here again anyway.
January 31, 2015