Rated 4.5 out of 5 by 101
Rated 5.0 out of 5.0 by aesch great room and hotel staff
My husband and I chose this hotel for a long weekend ski trip with our two small children. Our room was great for a 1 and 2 year old to have plenty of space to play as well as rest without difficutly! We took my mother along too and she had no complaints about the space. The pool and hot tub were added benefits to our family and the 20 minute drive to and from Holiday Valley was perfectly managable to enjoy skiing but also have time with our daughters!
March 7, 2014
Rated 1.0 out of 5.0 by Really Tired Not a restful stay
When I approached the hotel, one of the 2 entrance doors was blocked with a trash can and a sign on the door read "Use other door". Bad omen!
When I checked in, the young mand at the front desk was very pleasant. I was assigned room 115. It was the first room off the breakfast area. I was a little concerned, and should have asked for another room.
The room was small but the bed was comfortable. The granite sink counter had a sticky substance on it in a couple areas, which had my skin crawling!
After falling asleep, I was awakened, by the people in the room above me on the second floor, dropping something. I then listened to them pound around for what seemed like an eternity. Every time the toilet was flushed in the room above me, you could hear it like it was in the same room.
After falling back asleep, I was awakened at 3:30 AM by the cupboards in the kitchen area being slammed shut. The cupboards are attached to the wall directly behind the headboard for room 115. After listening to this for sometime, I got up and walked to the kitchen area and got a cup of coffee. The night manager said hello and asked me how I was doing. I replied "not very good". I then explained my problem. to which he replied "they shouldn't put people in that room when we're not sold out. It's very noisy"
Well, it appeared the hotel was at about 50% occupancy, at best, and they stuck me in 115 anyway. Staff was friendly but that's all I can say good about my stay. Terrible experience!
February 28, 2014
Rated 5.0 out of 5.0 by JazzyJay&L Great staff....professional service.
Staff was excellent in accomodating last minute plans and worked hard to modify an existing reservation on very short notice. Very friendly and helpful staff. Convenient location...near casino, and short ride to Ellicottville.
February 26, 2014
Rated 1.0 out of 5.0 by yaluyg room stunk of smoke
cigarette smoke strong smell in room. Reported to front desk. Staff offered no help. No recognition of ing membership. No access to juice after breakfast. Stay in Hamburg instead!
February 20, 2014
Rated 4.0 out of 5.0 by JTee Very Nice Stay
We had a very nice stay. Rachel was very helpful with my reservation and the gentleman and Molly at check-in were very friendly and helpful as well. The room was clean and comfortable. The only minor complaint is that the cleaning person didn't leave any coffee when she refreshed our room. We called the front desk and they brought it right up.
February 18, 2014
Rated 4.0 out of 5.0 by Ski Bunny Very comfortable bed ...great breakfast.
The only con to this room is the alarm associated with the canteen behind the registration desk. It is quite annoying and can be easily heard from room 125. We asked if the alarm could be disarmed for the second night of our stay. The staff acknowledged our concern but advised that this would not be possible. My advice,,,ask for a room far from the canteen.
February 5, 2014
Rated 4.0 out of 5.0 by IHGReviewer For the budget-minded - lodging convenient to Holiday Valley
Convenient to Holiday Valley ski resort, affordable, comfortable.
February 4, 2014
Rated 5.0 out of 5.0 by LM00 Friendly staff and very clean!
This hotel was spotless! Perfect for a long weekend ski getaway. Staff was very friendly and they did have breakfast every morning which is always a plus! Casino is less than 1 mile from the hotel. Skiing is at least 15 minutes ago in Ellicottville but if you don't mind the drive, it wasn't bad!
January 30, 2014
Rated 5.0 out of 5.0 by WilleY Courteous Staff
Great staff, very helpful and courteous. Clean rooms and great breakfast.
January 25, 2014
Rated 3.0 out of 5.0 Forgot us
My husband and I stayed here during a ski weekend get-a-way. The hotel is very nice and conveniently located to Holiday Valley Ski Resort and the Casino. Overall it is a great hotel, the rooms were nicely decorated and the bed was very comfortable. The pool and the hot tub were a great place to unwind at the end of the day. The down side to our stay was upon arrival our 2nd day we discovered the housekeeping never attended to our room. unfortunately it was after 5:00pm and the desk attendant said he would let housekeeping know in the morning since they had left for the day. We asked for clean towels & new paper cups. He stated that he would try to get some up to us but an hour later I was in the lobby and he asked if I would just wait while he got them so I could take them up. Not too big of a deal but he never apologized for the oversight. The next morning we were awoken at 8:00 am by an employee there to work on the shower that we supposedly reported as broken the night before...not us our shower worked great!!
January 19, 2014
Rated 4.0 out of 5.0 by M Fra Healthy breakfast options
I would like to see healthier food options, more fruit even if it is canned fruit variety
January 7, 2014
Rated 5.0 out of 5.0 by jd10002 Friendly Staff!
I travel a lot for both business and pleasure - and I have to say that the Salamanca staff is exceptional!
They always greet us like long lost family members, and if any problems are encountered during our stay - resolve the problems quickly.
The property is well maintained, very clean, and has a very homey feel.
Everyone seems to enjoy the common area for breakfast and the evenings.
January 6, 2014
Rated 5.0 out of 5.0 by RonCle Great Experience
We stayed at the Salamanca Holiday Inn Express for the first time in conjunction with a ski trip to Holiday Valley. A wonderful experience. The staff was extremely helpful and knowledgeable. We will will definitely stay at your facility in the future.
Thanks for everything.
January 4, 2014
Rated 5.0 out of 5.0 by Ed the rocker Great visit to Salamanca and Seneca Allegheny
A beautiful hotel, nice rooms, wonderful free breakfast. Just a block from the Seneca Allegheny casino. Good price too. I recommend for any type visit.
January 2, 2014
Rated 3.0 out of 5.0 by Penguin817 Good alternative to the Pricy Casino Hotel
Overall stay was "OK". Room was clean, price was fair and we would stay there again IF we were in the area and needed a room.
However, We stayed in a Jacuzzi Suite, and the tub was very small. The heat in the room was very noisy, and the bed was uncomfortable. The shower in the morning was ICE COLD.
Breakfast was less than desirable (Miss the waffles, they changed to pancakes and they are very rubbery).
We are huge fans of Holiday Inn Express hotels, and stay often (at least 3-6 different locations per year) and this was by far are least favorite. Arrived at hotel at 2pm and could not get into our room yet, so had to come back after 3pm.
Also, there was NO Recognition for IHG® Rewards Club Members. Very disappointing, as other hotels have offered a free beverage or snack upon arrival.
January 2, 2014
Rated 1.0 out of 5.0 by Unreal2013 Unbelievable
Booked my room online and 25 min later I show up at the hotel and I am assaulted by the person I came with and called for help from the police and ran into the hotel lobby where yes the man at the desk was very nice and protected me until help arrived. My issue is that I didn't even get to check in officially and the hotel still charged me. The police also tried to get my $ back because I couldn't stay nor did I officially check in and they said no!!!! I was out 145$ for a room I never saw and was only made online 25 min prior! No sympathy from the manager what so ever.
December 3, 2013
Rated 5.0 out of 5.0 by Chris160 best bed that i've ever slept in!I
I made the reservation on line, so check-in was easy. The room was warm, had a microwave and a fridge. How great is that? The bed was so comfortable and the sheets felt really good. I had a choice of firm or soft pillows, In the morning.....breakfast was as good as Bob Evans. I left very satisfied with my stay. I did notice that the pool was very small. The hot tub was being used by kids to swim in. But who cares??? I did love the Hotel and would recommend it highly.
November 28, 2013
Rated 5.0 out of 5.0 by Fuzzball Great place for a weekend getaway
I would definitely stay here again. The rooms were nice and clean. The staff was extremely helpful, polite and friendly. One of the friendliest hotels that I have ever stayed in.
October 21, 2013
Rated 5.0 out of 5.0 by Docsly Great Place to Stop
We were very pleased with our accommodations at this location. Our room was very clean and the staff at the front dest were most helpful in checking us in and answering our questions. The location is very conveniently located near the highway. We will stop again. Breakfast was hot and delicious.
October 21, 2013
Rated 5.0 out of 5.0 by tomkat350 new and improved
I stayed here with 3 teens for a night during the fall festival in Ellicottville. We had a kids suite room which had a pull out couch in the sitting room, a fridge, microwave, a separate bedroom with 2 bunk beds, and another bedroom with a king bed. Everything in the rooms looks new and remodeled. The king bed was great! Soft and very comfortable, the pull out couch no where near as comfortable, but I didn't hear any complaints from the teen using it. The other huge plus was the air/heating system, it was simply controlled in one room and worked quietly throughout all rooms! No noisy wall unit that goes on and off and never when you want it to! I am so tired of hotel rooms that get unbearably hot during the night, this one worked perfectly. I would highly recommend the suite if traveling with kids, it was very spacious and quiet. This hotel is in the perfect location if you are going to Ellicottville, Allegany State Park, or the casino. Breakfast has a good selection of items, including hot things, ask for a tray if the seating area is filled up.
October 19, 2013
Rated 5.0 out of 5.0 by Mollwhy Great place
This is a great place - the room renovations are wonderful - new mattresses and linens are really comfy and luxurious, and the breakfast is way better than the kind of "breakfast included" muffin you usually get - there are omelets, bacon, pancakes, the list goes on and on. I always think I'll use the pool but never get around to it, but it looks very clean and inviting. If you want to be near the pool you can be, and if you want to be far away that's possible too. The staff are friendly and capable and go out of their way to be helpful. Can't say enough good things about this place
October 18, 2013
Rated 5.0 out of 5.0 by ledalynn loved it!!
I would totally recommend this hotel!! When I called to make a reservation Sam, (the lady answering the phone) was very nice and super helpful! the rooms were very clean and comfortable. wished the whirlpool would have stayed open passed 11pm.. but the breakfast was wonderful.. Huge free continental breakfast.. my overall experience was the best that I have had in my experience with hotels. Thank you
October 9, 2013
Rated 5.0 out of 5.0 by MyraV Great place to stay!!
Salamanca Holiday Inn Express is the best. Even while they are doing renovations the hotel was still kept clean, and the staff while working in confined area were the best. I love the staff and the hotel.
September 25, 2013
Rated 5.0 out of 5.0 by Shirley03 beautiful rooms
The new art work is fantastic. All views of the Allagahany National Park. Beautiful
September 25, 2013
Rated 5.0 out of 5.0 by DonB30 Awesome Service
Friendliest Service in the country. Beautiful and very clean,
September 24, 2013
Rated 4.0 out of 5.0 by uncleal58 Good Location
I have stayed there a before. Always had a good experience. The staff was always helpful. They were remodeling. I hoe that they install automatic doors. It would make it easier when you have luggage or a disability. I will be staying there in the future. Oh yes there is a shuttle provided by the casino.
September 4, 2013
Rated 3.0 out of 5.0 by Travellller Better rooms since the upgrades
Its obvious that they are making some much needed improvements to this hotel. The rooms have been updated which was a huge plus in comparison to their condition a year ago when I stayed here. The rate was way too high considering there was so much construction going on. It would have also been nice to have been forewarned of the construction. There were an awful lot of beer drinking construction workers hanging out in the parking lot in the evening. I actually saw one of them taking a leak next to his truck about 35 feet from the main entrance. Overall Holiday Inn is definitely improving this hotel but I was most unfortunate to stay there when I did.
September 4, 2013
Rated 5.0 out of 5.0 by dcfroe Excellent place to stay
We were traveling on a motorcycle and stopped here just because it was close to our path. WHAT A GREAT PLACE!!!
September 3, 2013
Rated 5.0 out of 5.0 by Steve532013 Beautifully remodeled!
We stayed for 6 wonderful nights at the newly remodeled Holiday Inn Express in Salamanca, NY. The hotel was beautiful the room was very clean and the bed was very comfy! The entire staff was very friendly and courteous. We looked forward to breakfast every morning with the great variety of Breakfast choices. We also enjoyed talking to Diane who was responsible for preparing the great breakfast!
September 1, 2013
Rated 5.0 out of 5.0 by Family716 Relaxing stay
We stayed mid-week & hotel was very quiet. Even a busload of people for casino Thurs night did not bother us - but the cafeteria was bustling Fri morning (we still found a place to sit & plenty of food & coffee) The bedding is very comfortable, even luxurious. The room was perfectly clean, water pressure good. The pool & hot tub were also very clean & enjoyable, but pool towels are horribly small & thin, so consider bringing your own if you plan to use the pool a lot. Very professional, nice staff.
Breakfast was tasty, would have liked more choices of hot foods, but really, it was more than ok for us. (Couple traveling with 15 year-old son). We enjoyed day trips into Allegheny State Park. Food/service at Wildwood Grill , Napoli and Myers Steak House close to hotel were all quite good. I wish we could have stayed longer. Nice getaway.
August 26, 2013