Rated 4.5 out of 5 by 48
Rated 5.0 out of 5.0 by 1travler Relaxing stay
This Holiday Inn Express is in the process of remodeling everything. I received a newly remodeled room. It was very well appointed and nicely decorated. The bed was so comfortable, I wish I could have taken it with me. The young man at check in is great. He really made me feel welcome and went the extra mile to answer my questions. In all a great stay.
April 30, 2013
Rated 3.0 out of 5.0 by biznisman Undergoing needed renovations
*Available last minute
*close to Casino
*my nonsmoking room smelled of smoke
*facilities closed due to renovations
April 29, 2013
Rated 4.0 out of 5.0 by Kev5204 Very friendly place!
Overall a very good experience. Staff was very courteous, room was very clean and comfortable. Would definitely stay again without concern. If one thing could have been better I would have liked to have had a microwave in my room. It may have been the type of room i booked, but there was one in the lobby to use which suited my needs just fine.
January 31, 2013
Rated 5.0 out of 5.0 by GBJB Great customer service!
Have stayed here multiple times and always leave knowing I can count on them the next time I am in the area!
January 10, 2013
Rated 5.0 out of 5.0 by SRay Great Hotel, Great Service
I have stayed in hotels all across this country and have very rarely stayed in a hotel that has better customer service. This hotel is very clean, their customer services extraordinary.
They went out of their way to ensure my stay at this hotel was pleasant, comfortable and when I had trouble with the Internet they brought in their IT guy to fix it.
Great Hotel, Great People, I will stay there every time I am in the area
October 24, 2012
Rated 5.0 out of 5.0 by Carol13 Always happy with our stay!
We stay at this HI twice a year. We visit Lake Chatacqua, Ellicotville, and take in the Seneca Casino just a stone's throw away. The staff are exceptional and they know my name when I walk in the door. You won't be disappointed with your stay here.
October 17, 2012
Rated 5.0 out of 5.0 by Lowdy Great room and Breakfast Nearby Attractions
We had comfortable beds and good quality linens. Breakfast had enough variety to suit any taste and diet requirements. This facility is conveniently located near Ellicottville a chic village with excellent shopping , nite life and food. Also close by is the Seneca Allegany Casino, full gaming action. A good place to remember when visiting southern tier NY state.
October 14, 2012
Rated 2.0 out of 5.0 by gwgwright Disappointed by booking.
Although booked a King bed room..confirmed by email, was informed at arrival no such room was available. No offer of any explanation,compensation or discount for having to accept a lesser room. We had travelled well over an hour and a half to reach this location and we in no position to go elsewhere.
Our next choice for out of town accomodation will be influenced negatively by this experience.
October 12, 2012
Rated 5.0 out of 5.0 by gp22 GREAT CUSTOMER SERVICE
staff was great, room was clean and comfortable
will stay again in the future
October 12, 2012
Rated 5.0 out of 5.0 by Darlene1948 Our home away from home
We plan our trips to include Holiday Inn Express along the way. We know that it will be clean and comfortable. We love the morning coffee and breakfast to get us on our way to the next Holiday Express on our journey.
October 5, 2012