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Rated 4.6 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by Good Hotel Good hotel poor location being on the indian reservation August 12, 2013
Rated 5.0 out of 5.0 by Loved our stay Beautiful clean and comfortable. Very good breakfast. Lovely scenery all around. August 10, 2013
Rated 5.0 out of 5.0 by Fanstastic stay - great staff - nice updates Weekend trip to Allegany State Park - stayed at this wonderful Holiday Inn on a Saturday night. What a great experience...the staff were so friendly and hospitable, the hotel was so clean, updated, comfortable and nice - stayed in an Executive room w/2 queen beds & pull-out sofa - loads of room. Kids (and mom) absolutely loved the pool and hot tub - we had the place to ourselves most of the time! Breakfast was an unbelievable assortment of goodies - pancakes, sausage, eggs, toast, etc. etc. something for everyone. Can't say enough great things about it -we can't wait to come back again! August 9, 2013
Rated 5.0 out of 5.0 by Best Night's Sleep! My husband & I thoroughly enjoyed our stay and plan to come back. Room was spotless & cheery. Bed was sooo comfy! Staff was very friendly & courteous. Even though some things were being remodeled, we were never inconvenienced. Breakfast had everything you could want & I really enjoyed the 24-hr coffee service. August 8, 2013
Rated 4.0 out of 5.0 by Nice Place The staff was great anything we needed was there immediately. The renovations on the rooms are very nice. August 2, 2013
Rated 5.0 out of 5.0 by Comfortable Beds We came in for a weekend for a Family Reunion. I was so pleasantly surprised by how comfortable the beds and pillows were. My husband and I both have back and neck issues and woke up each morning refreshed and pain free.We where traveling with our 2 boys ages 10 & 11 and were very happily surprised that are room had been up graded to a Kids Suite. It was so great for the boys to be able to have there own space!!!!! The entire staff was amazing very pleasantly, friendly and helpful. Our only criticism was the OJ and breakfast was watery and the Tea water had a fun taste. other than that the breakfast was delicious. We are coming back next August for a Family wedding and will most definitely be stay here again!!!!! July 29, 2013
Rated 5.0 out of 5.0 by Very comfortable, great service We had a wonderful stay at the Holiday Inn Express thanks to the staff that treats every guest as though they were family. Kosta at check in was great and very helpful. Was very careful to make sure all our needs were met. Annette at check out also was very helpful and accomadating, helping us to make another reservation. Diane at the breakfast bar was so helpful making sure we had fresh bananas for our breakfast. This kind of attention was paid to all of the guests that morning. Just Amazing!!! There are other Hotels in the area, but we choose Holiday Inn Express because of the staff who pay attention to every detail of our comfort. July 18, 2013
Rated 5.0 out of 5.0 by Great front desk service! The front desk was very friendly. They even gave us a free room upgrade! We stayed an extra night. Also, enjoyed the fact that this hotel is tax free. July 16, 2013
Rated 4.0 out of 5.0 by Disappointed!! We have stayed at this location many times, and on our first visit I questioned the lack of accessibility of the hotel. From the moment you "try" to enter the hotel there's a problem, the front doors that give you access to the hotel lobby are not automatic, neither of them!!!!!!!!!!! This is disgusting, given the number of seniors and people with special needs that we encountered on all visits to the hotel. We brought this concern to the attention of the manager on our first visit several years ago, and we were shocked that after extensive renovations to the hotel, that are bragged about I might add, we still don't have accessible entry to the hotel. I do think that guests should be made aware of the lack of accessibility, not only your Canadian visitors but all guests!! This inconvenience is easily rectified, and still have difficulty believing it has yet to be taken care of. July 13, 2013
Rated 5.0 out of 5.0 by Was a nice stay The hotel was a hub for us on a really nice July 4th weekend. We will do it again. July 12, 2013
Rated 1.0 out of 5.0 by no smoking When I booked the room in March of this year, I was told this would be a smoking room. ONLY when I was checking in, was I then told this was now a non-smoking hotel. I had to stay the night only because I did not have a choose of finding another hotel at this LATE time. Even in your room it still stated that smoking rooms were available. July 8, 2013
Rated 1.0 out of 5.0 by Comfortable bed Staff friendly and informative. Close to casino and major attractions. Great Breakfast, pool clean and refreshing. Room clean. Great water pressure in shower loved the shower head. Will return again in fall. Highly recommend this hotel the price and location are great. July 7, 2013
Rated 5.0 out of 5.0 by Beautiful I was impressed with the very comfortable and very aesthetically pleasing accommodations. We had a great stay! July 5, 2013
Rated 4.0 out of 5.0 by Nice updated room. We stayed at this hotel on June 22, 2013. The room was freshly renovated and very nice. My only complaint about the room was that I didn't care for the pillows, however, I find that to be a problem for me at most hotels. The staff went out of their way to be sure we were happy and taken care of. June 28, 2013
Rated 5.0 out of 5.0 by Friendly Staff and Comfortable Enviroment This hotel is what I would call a home away from home. The hotel is clean, has great features, and is less than a mile away from the casino. The Casino also provides a free shuttle to and from the hotel 24/7. The staff are knowledgeable and friendly. June 16, 2013
Rated 5.0 out of 5.0 by Anniversary The room was very clean and neat,well organized,the bed gave us a great night of sleep.and the hot tube was a nice addition to the evening. June 9, 2013
Rated 5.0 out of 5.0 by Relaxing weekend It was really nice to stay at a hotel that was very clean. The staff take pride in keeping it that way. The designs were done very well. Relaxing colors were great. The mattress and bedding helped with getting a very good nights sleep. Good job on your remodel. I will be back. June 3, 2013
Rated 5.0 out of 5.0 by Great Place to stay and get away What a Hotel, this place is packed with Comfort and Friendly Staff. It is under renovations but I have to say all that aside this is a great Hotel to stay at. May 13, 2013
Rated 5.0 out of 5.0 by fresh and new We enjoyed staying in a new and refreshed room.. The cleanliness was exceptional! Not often you get quality service with quality rooms. The morning continental breakfast was above and beyond. It was more like a full service buffet. Thank you for such a great stay! Would definitely refer this Holiday Inn Express to friends and family. May 7, 2013
Rated 5.0 out of 5.0 by Great room, bed was awesome Our stay with you was wonderful. Updated rooms were very nice. Best feature is the whole motel is nonsmoking. The views were incredible and very close to casino. Shuttle service very timely. Room was very nice and we will return. May 6, 2013
Rated 5.0 out of 5.0 by Relaxing stay This Holiday Inn Express is in the process of remodeling everything. I received a newly remodeled room. It was very well appointed and nicely decorated. The bed was so comfortable, I wish I could have taken it with me. The young man at check in is great. He really made me feel welcome and went the extra mile to answer my questions. In all a great stay. April 30, 2013
Rated 3.0 out of 5.0 by Undergoing needed renovations Pros: *Available last minute *close to Casino *Quiet Cons: *my nonsmoking room smelled of smoke *facilities closed due to renovations *dated April 29, 2013
Rated 4.0 out of 5.0 by Very friendly place! Overall a very good experience. Staff was very courteous, room was very clean and comfortable. Would definitely stay again without concern. If one thing could have been better I would have liked to have had a microwave in my room. It may have been the type of room i booked, but there was one in the lobby to use which suited my needs just fine. January 31, 2013
Rated 5.0 out of 5.0 by Great customer service! Have stayed here multiple times and always leave knowing I can count on them the next time I am in the area! January 10, 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Service I have stayed in hotels all across this country and have very rarely stayed in a hotel that has better customer service. This hotel is very clean, their customer services extraordinary. They went out of their way to ensure my stay at this hotel was pleasant, comfortable and when I had trouble with the Internet they brought in their IT guy to fix it. Great Hotel, Great People, I will stay there every time I am in the area October 24, 2012
Rated 5.0 out of 5.0 by Always happy with our stay! We stay at this HI twice a year. We visit Lake Chatacqua, Ellicotville, and take in the Seneca Casino just a stone's throw away. The staff are exceptional and they know my name when I walk in the door. You won't be disappointed with your stay here. October 17, 2012
Rated 5.0 out of 5.0 by Great room and Breakfast Nearby Attractions We had comfortable beds and good quality linens. Breakfast had enough variety to suit any taste and diet requirements. This facility is conveniently located near Ellicottville a chic village with excellent shopping , nite life and food. Also close by is the Seneca Allegany Casino, full gaming action. A good place to remember when visiting southern tier NY state. October 14, 2012
Rated 2.0 out of 5.0 by Disappointed by booking. Although booked a King bed room..confirmed by email, was informed at arrival no such room was available. No offer of any explanation,compensation or discount for having to accept a lesser room. We had travelled well over an hour and a half to reach this location and we in no position to go elsewhere. Our next choice for out of town accomodation will be influenced negatively by this experience. October 12, 2012
Rated 5.0 out of 5.0 by GREAT CUSTOMER SERVICE staff was great, room was clean and comfortable will stay again in the future October 12, 2012
Rated 5.0 out of 5.0 by Our home away from home We plan our trips to include Holiday Inn Express along the way. We know that it will be clean and comfortable. We love the morning coffee and breakfast to get us on our way to the next Holiday Express on our journey. October 5, 2012
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