Rated 4.3 out of 5 by 159
Rated 5.0 out of 5.0 by RJZK51 Vacatio in VA
Great location, good breakfast, welcoming staff, clean rooms
September 25, 2014
Rated 3.0 out of 5.0 by SadInCT Very disappointed in my stay
My first visit to this Holiday Inn Express was in the summer of 2011 when my daughter and I attended freshman orientation at Roanoke College. I have stayed there 4 plus times a year since that time. I was always greeted warmly by the staff and Janice, the manager. Janice was a constant presence. She handled every guest with professionalism and courtesy. The staff were professional, courteous, and friendly. Everyone was accommodating and smiling. Any issues were addressed immediately.
What a shock to find that Janice is no longer the manager. How the hotel has changed. It was apparent the moment I walked in the door. I assume the manager is Robert, the man I watched speak curtly with a person on the phone. I never saw him again. The staff look like scared worker ants, afraid to speak with guests.
There was no kindness when I checked in. I was just another face. How shocked I was to be ask if I would like my points or an amenities bag! Is this company policy? My points or a bag with a water and crackers/apple in it??? I always was given a bag when I checked in previously. That bag came with a "Here's your bag. Thank you for being such a good customer of Holiday Inn. We're happy to have you back!" You decide which greeting makes a guest feel happy and welcomed.
While the room was clean there were several difference. The iron didn't work - heated but spewed water all over my clothes. There was only one trash can (in the bathroom) - very inconvenient when working at the desk.
How sad that a wonderful hotel has disappeared. I will be staying there this coming weekend but don't intend to return. My drive is a long one - 9 hours - and I want to feel welcome and glad that I have arrived.
September 23, 2014
Rated 5.0 out of 5.0 by AA1966 Great beds, superior staff
The staff was friendly and genuine. Manager happily brought razor and shaving cream to the room in the morning. Breakfast staff was super. Room was clean and beds were very comfortable. Plenty of towels provided. Room was very quiet. I would stay there again!
September 22, 2014
Rated 5.0 out of 5.0 by Rowdy18 Home away from home
Great as usual. It's good to know that when your traveling a lot and check into your hotel that it kinda feels like home. Not literally home. It's nice to have familiar surroundings. To me, that makes having to be away more comfortable. Always clean, Great customer service. Very friendly staff.
September 20, 2014
Rated 5.0 out of 5.0 by RRKLEO Holiday Inn, Salem, VA
Excellent location and new Hotel Service was great, Breakfast was good, and the rooms were very clean
September 18, 2014
Rated 5.0 out of 5.0 by mikewb. Very comfortable bed and great service.
Would stay here again if in the area. It was clean and comfortable
September 18, 2014
Rated 5.0 out of 5.0 by HappyMe123 Happy me 123
Room was quiet, comfortable,and clean. Would stay there again if I pass this way again.
September 17, 2014
Rated 4.0 out of 5.0 by Ranger-97 Hokie Football Fans
Excellent place to stay if you are coming from Northern Virginia after work on a Friday night. Easy to access AND close enough to Blacksburg for a quick morning drive to the game. Continental breakfast is standard as is the rooms. What makes this a solid value is the staff. They are excellent, have a great attitude and are customer service focused.
The homeplace is on the other side of 81 and the mountain which makes for a great dinner and a SHORT ride back to the room after you fill up with Roast Beef, Ham and Chicken!
September 16, 2014