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Rated 4.5 out of 5 by 449 reviewers.
Rated 5.0 out of 5.0 by 房间整洁 工作人员态度友好,房间布局合理,较为宽敞,同时房间非常整洁,卫生间很干净。 但是床垫太软,导致睡眠欠佳。 May 24, 2016
Rated 4.0 out of 5.0 by Hospitable staff Great people doing a good job at this location. Very friendly May 24, 2016
Rated 4.0 out of 5.0 by Rooms need to be more accessible for disabled guests. Accessible rooms only have doors that are a little larger. There are not any accessible showers or toilets. No grab bars. The baby boomers have a lot of knees and hips replaced. More accessible rooms would certainly make it easier on them. May 24, 2016
Rated 5.0 out of 5.0 by Home away from home I stay at the property numerous times per month. The rooms are clean, the staff is welcoming, and the location is perfect for my business travel. Love this property. May 19, 2016
Rated 5.0 out of 5.0 by Excellent service,comfortable bed, great food I was truly impressed with the excellent service, the staff was wonderful, and very nice. I slept like a baby, I really did not want to get out of bed and go to my daughters graduation. That's how comfortable the bed was, and I have a bad back, but my back didn't hurt when I got out of bed. I will be changing my mattress at home. I really enjoyed the variety of breakfast food. I had the biscuit and gravy for breakfast. My niece had pancakes and sausage. My daughter had eggs bacon, and toast. Big thank you to the whole staff!!!!! Robin May 17, 2016
Rated 5.0 out of 5.0 by Comfortable room, clean facility. Easy to make reservations online, and check in was a breeze! Room and facility was pleasant, clean, and comfortable. Very nice stay! May 17, 2016
Rated 3.0 out of 5.0 by Level of Service Could be Improved During Busy Weekend Area Events I have stayed at MANY Holiday Inn Expresses in the U.S. and abroad, and I must say that this venue did not impress me. It was not horrible; it was just not up to the standard I expect. My family stayed for Virginia Tech grad were most of the guests at the hotel. Because of the distance from Blacksburg, most guests needed to eat breakfast quickly and get on the road early, however breakfast was not out on time and there was only one person preparing the breakfast items. Additionally, I had two reservations, and one of the rooms was not ready at check-in. Another symptom of poor management planning. The hotel was already raising their rates significantly because of the graduation (I expect this, and I understand this a common business model...I don't mind). However, if they are going to take in extra money and have a full hotel, then I expect the hotel management appropriately anticipate, step up their game, and be prepared to deliver the service they are supposed to provide. My wife mentioned this to the front desk, and she was treated in a dismissive manner by the staff. All around, I'd consider this a poor level of customer service. Recommendation: If you are going to visit Virginia Tech for a game weekend or graduation events, I would not recommend this particular Holiday Inn Express (HIE). It is not head and shoulders above other hotels in the area. There are many HIE's located in the Roanoke and Blacksburg area. Consider one of them instead. May 15, 2016
Rated 5.0 out of 5.0 by Comfortable Room, Excellent Bed, Good Breakfast The hotel was easy to get to. The staff was friendly and helpful. The room was clean and cheerful, and the bed was excellent. I'd go back in a heartbeat! May 12, 2016
  • 2016-05-30 T14:12:38.863-05:00
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