Rated 4.1 out of 5 by 73
Rated 5.0 out of 5.0 by happycamper51 Great Location
Always friendly staff. Stop here several times a year, 8 times already this year. Place can be busy on weekends during warmer weather so be sure to have reservations in advance. Good restaurants down the road on main drag. Hotel now has a printed map of local places to eat, a very nice touch for people not familiar with the area. Sometimes they remember me as a Reward Member, sometimes not but that is usually when the place is packed and there are 4 or more people trying to check in.
December 4, 2013
Rated 5.0 out of 5.0 by Cliffy78 Salem stay
Salem was the last stop on our round the country tour. Along the way we stayed at several IHG hotels. This stop was Just as inviting as all of the others along the way. I have to give it to the pleasant staff and the exceptionally clean rooms. The comfort was second to none. Thank you for the great room. We will definitely be back
November 27, 2013
Rated 5.0 out of 5.0 by Becky61 Wonderful
The staff were knowledgeable and very friendly. The room far exceeded my expectation.
November 22, 2013
Rated 5.0 out of 5.0 by FranknJean Travelling throught area on first night of vacation
We spent 1 night at the hotel on October 3, 2013. This was a great place for a nights rest on the first night of our vacation. The hotel seemed new, the rooms clean and the lobby area excellent. The lady at the front desk was very nice and helpful.
This night was a rewards night for us and we were able to use it without a hitch.
We would recommend this hotel for anyone staying or travelling through the Salem Roanoke area.
November 6, 2013
Rated 1.0 out of 5.0 by MillieRoc Disappointing and Dim
We made reward reservations at this hotel and had a confirmation for two queen beds. When we arrived at the hotel we were given a king bed in a handicap room. The room had no soap, it was late and we were tired so we bathed with shampoo, fun! The lighting in the room was very dismal and dark, and the TV channels were not as listed. This was important because of the football game that night. The channel was there but only an ad for Dish TV. We have had the experience before that when you use reward points we are placed in a disappointing room. If this is the way you reward frequent guests we plan to look elsewhere. What a waste of reward points. The girl at the front desk was the bright spot of the stay. She handled a large number of people looking for a room with professionalism. We will avoid this hotel in the future.
November 5, 2013
Rated 2.0 out of 5.0 by ChuckL Deteriorating Room
Found a clean room up to Holiday Inn's great standards. However we found a broken room air conditioner, no plug for the tub, and a broken shower rod. We were too tired to complain, so just put up with it. When we told the front desk on checkout, we were told we should have called the front desk and would have been given a new room. Is the standard at this hotel that the guest needs to check the room?
November 5, 2013
Rated 5.0 out of 5.0 by reid1 Great Staff
I always stay at this motel when I make my frequent overnight trips to Roanoke/Salem. I have given it many excellent reviews. This time I would like to recognize especially the courtesy and efficiency of the
day desk clerk. She adds a lot of cheer to my wonderful stay. Also the motel is always clean and provides me with much needed rest and
relaxation. I continue to strongly recommend it.
October 28, 2013
Rated 3.0 out of 5.0 by meandher1 good location
Found a half eaten sandwich in a box in the fridge and a towel was a bit dirty on check in looked like make up on it.
When i told the reception staff she was very apologetic.
October 24, 2013