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Rated 4.4 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Salem, VA Quality Over the past 4 years I have traveled between Harrisburg, PA and Atlanta, GA multiple times. When I stay overnight I have done so at the Salem, VA, Holiday Inn Express most of the time. I have also stayed at the HIEx at Wyethville, VA, which is also a quality place. The desk staff at the Salem motel has always been welcoming and helpful and the newly remodeled interior has made this an even more attractive place in which to stay. The showers are the best hands down and all of the linens are top quality. While I appreciate the breakfast served in the mornings and find the most variety possible, I often do not take advantage of it when I wish to get on the road earlier than when it is served. When I do however, I find a great variety that would suit most tastes! October 20, 2014
Rated 4.0 out of 5.0 by Check in/Check out time Can you please change the check out time to 11am to give the staff a four hour window to get the rooms ready for check in? I arrived at 2:50pm and was told that the rooms are not ready until 3pm due to check out being 12noon. There was another couple who walked in with me as well and were told the same thing. October 14, 2014
Rated 4.0 out of 5.0 by comfortable bed quiet 2ed. floor safe place to stay clean and quiet room upstair,s no smoke smell,s good tv channel selection. October 4, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service very very nice staff and comfortable room. only negative is that I could hear the tv and voices talking from adjoining room. October 4, 2014
Rated 5.0 out of 5.0 by Best I have stayed in. Great place to stay. The staff were friendly and the rooms were very clean and very comfortable. In my future travels I will be staying there again, and I high recommend it. October 1, 2014
Rated 5.0 out of 5.0 by A Family Fave when in the area The appearance, accommodations and staff are to be commended. However, the scramble eggs and temperature of the hot breakfast were lacking. October 1, 2014
Rated 5.0 out of 5.0 by Fresh, relaxing decor and variety of food While traveling to a conference in Roanoke, we chose to drive a little further from the center to find a hotel chain we trust - and this hotel is worth the extra travel time. The rooms are very relaxing in color scheme and furniture with comfy beds and clean, soft linens. The food variety at breakfast includes light foods, healthy stuff, soul/comfort foods, and "he-man" breakfast items with plenty of room to eat in front of a wide view of the countryside. Wonderful stay! September 30, 2014
Rated 5.0 out of 5.0 by Great Stay Outstanding Hotel well recommended. For relaxing and variety of breakfast choices. September 29, 2014
Rated 5.0 out of 5.0 by Vacatio in VA Great location, good breakfast, welcoming staff, clean rooms September 25, 2014
Rated 3.0 out of 5.0 by Very disappointed in my stay My first visit to this Holiday Inn Express was in the summer of 2011 when my daughter and I attended freshman orientation at Roanoke College. I have stayed there 4 plus times a year since that time. I was always greeted warmly by the staff and Janice, the manager. Janice was a constant presence. She handled every guest with professionalism and courtesy. The staff were professional, courteous, and friendly. Everyone was accommodating and smiling. Any issues were addressed immediately. What a shock to find that Janice is no longer the manager. How the hotel has changed. It was apparent the moment I walked in the door. I assume the manager is Robert, the man I watched speak curtly with a person on the phone. I never saw him again. The staff look like scared worker ants, afraid to speak with guests. There was no kindness when I checked in. I was just another face. How shocked I was to be ask if I would like my points or an amenities bag! Is this company policy? My points or a bag with a water and crackers/apple in it??? I always was given a bag when I checked in previously. That bag came with a "Here's your bag. Thank you for being such a good customer of Holiday Inn. We're happy to have you back!" You decide which greeting makes a guest feel happy and welcomed. While the room was clean there were several difference. The iron didn't work - heated but spewed water all over my clothes. There was only one trash can (in the bathroom) - very inconvenient when working at the desk. How sad that a wonderful hotel has disappeared. I will be staying there this coming weekend but don't intend to return. My drive is a long one - 9 hours - and I want to feel welcome and glad that I have arrived. September 23, 2014
Rated 5.0 out of 5.0 by Great beds, superior staff The staff was friendly and genuine. Manager happily brought razor and shaving cream to the room in the morning. Breakfast staff was super. Room was clean and beds were very comfortable. Plenty of towels provided. Room was very quiet. I would stay there again! September 22, 2014
Rated 5.0 out of 5.0 by Home away from home Great as usual. It's good to know that when your traveling a lot and check into your hotel that it kinda feels like home. Not literally home. It's nice to have familiar surroundings. To me, that makes having to be away more comfortable. Always clean, Great customer service. Very friendly staff. September 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn, Salem, VA Excellent location and new Hotel Service was great, Breakfast was good, and the rooms were very clean September 18, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and great service. Would stay here again if in the area. It was clean and comfortable September 18, 2014
Rated 5.0 out of 5.0 by Happy me 123 Room was quiet, comfortable,and clean. Would stay there again if I pass this way again. September 17, 2014
Rated 4.0 out of 5.0 by Hokie Football Fans Excellent place to stay if you are coming from Northern Virginia after work on a Friday night. Easy to access AND close enough to Blacksburg for a quick morning drive to the game. Continental breakfast is standard as is the rooms. What makes this a solid value is the staff. They are excellent, have a great attitude and are customer service focused. The homeplace is on the other side of 81 and the mountain which makes for a great dinner and a SHORT ride back to the room after you fill up with Roast Beef, Ham and Chicken! September 16, 2014
Rated 5.0 out of 5.0 by A+++ Stayed here on our way to Maryland for a wedding, read some reviews on this hotel and thought this looked like the way to go. And the reviews did not lie... very clean, well kept, updated, beautiful veiw from the dining room, courteous staff, what more could you ask for. :) September 16, 2014
Rated 5.0 out of 5.0 by Great location Comfortable bed and great breakfast - easy access off and onto 81 September 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly staff Made a last minute decision to stop for the night and decided on the Holiday Inn and Suites, Salem VA. Was pleasantly surprised. Staff was very professional and upbeat (even tho it was near midnight when I arrived) and the bed was very conforatble. Will remember this hotel for future stays. September 9, 2014
Rated 5.0 out of 5.0 by comfortable bed got a great nights sleep! Front desk was able to recommend a good place for dinner. Room was quiet September 8, 2014
Rated 5.0 out of 5.0 by Great Stay This hotel meets then exceeds the standards that I have become accustomed to at the Holiday Hotel chain. The front Receptionist, Lori was terrific!! September 6, 2014
Rated 5.0 out of 5.0 by Great staff and property My wife and I have been staying at this Holiday Inn Express 5 or 6 times a year for the past few years. The manager and staff are always friendly and helpful. We plan to continue staying here for many more years. September 3, 2014
Rated 5.0 out of 5.0 by wonderful stay! We had a family emergency and checked in at 1:00 a.m. Robert, who was on duty at the desk, took extraordinary care of us. We were tired and he was extremely courteous. The staff at the breakfast buffet were friendly and cheerful as well as the front desk staff that checked us out. I would definitely stay here again. September 3, 2014
Rated 5.0 out of 5.0 by Great service, great room I stay at this hotel five to six times a year. Always have excellent service and the rooms are clean and the beds are comfortable. September 3, 2014
Rated 2.0 out of 5.0 by Felt Rushed to check out. Arrived late at night. Hotel was a little expensive. $120. Everything was fine except for the nuisance knocks on door by staff beginning around 10am then single ring calls beginning at 10:15. I guess to hurry to get me up to check out. Check out wasn't until noon and I was very tired and needed more sleep. September 1, 2014
Rated 4.0 out of 5.0 by Great service Staff are great and people work there very friendly. September 1, 2014
Rated 4.0 out of 5.0 by Nice service The front desk clerks were very helpful as I needed to book a room for the future. August 30, 2014
Rated 5.0 out of 5.0 by Reliable, always clean and great service. We have been coming to this hotel for the last 3 years, our daughter goes to college nearby. We know the Holiday Inn brand, and this hotel lives up to it, and beyond, clean, good value and staff is always pleasant and helpful! August 28, 2014
Rated 5.0 out of 5.0 by Easy Stay very clean and comfortable stay; pleasant and attentive staff and service August 27, 2014
Rated 5.0 out of 5.0 by Excellent stay, no problems Just what you want in a hotel stay. Plesant staff, clean hotel, everything worked in the room, including the AC, and good breakfast in the morning. I wish this was the norm and not the exception for travel. I would come back to this hotel. August 27, 2014
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