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Rated 4.3 out of 5 by 166 reviewers.
Rated 3.0 out of 5.0 by Very disappointed in my stay My first visit to this Holiday Inn Express was in the summer of 2011 when my daughter and I attended freshman orientation at Roanoke College. I have stayed there 4 plus times a year since that time. I was always greeted warmly by the staff and Janice, the manager. Janice was a constant presence. She handled every guest with professionalism and courtesy. The staff were professional, courteous, and friendly. Everyone was accommodating and smiling. Any issues were addressed immediately. What a shock to find that Janice is no longer the manager. How the hotel has changed. It was apparent the moment I walked in the door. I assume the manager is Robert, the man I watched speak curtly with a person on the phone. I never saw him again. The staff look like scared worker ants, afraid to speak with guests. There was no kindness when I checked in. I was just another face. How shocked I was to be ask if I would like my points or an amenities bag! Is this company policy? My points or a bag with a water and crackers/apple in it??? I always was given a bag when I checked in previously. That bag came with a "Here's your bag. Thank you for being such a good customer of Holiday Inn. We're happy to have you back!" You decide which greeting makes a guest feel happy and welcomed. While the room was clean there were several difference. The iron didn't work - heated but spewed water all over my clothes. There was only one trash can (in the bathroom) - very inconvenient when working at the desk. How sad that a wonderful hotel has disappeared. I will be staying there this coming weekend but don't intend to return. My drive is a long one - 9 hours - and I want to feel welcome and glad that I have arrived. September 23, 2014
Rated 5.0 out of 5.0 by Great beds, superior staff The staff was friendly and genuine. Manager happily brought razor and shaving cream to the room in the morning. Breakfast staff was super. Room was clean and beds were very comfortable. Plenty of towels provided. Room was very quiet. I would stay there again! September 22, 2014
Rated 5.0 out of 5.0 by Home away from home Great as usual. It's good to know that when your traveling a lot and check into your hotel that it kinda feels like home. Not literally home. It's nice to have familiar surroundings. To me, that makes having to be away more comfortable. Always clean, Great customer service. Very friendly staff. September 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn, Salem, VA Excellent location and new Hotel Service was great, Breakfast was good, and the rooms were very clean September 18, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and great service. Would stay here again if in the area. It was clean and comfortable September 18, 2014
Rated 5.0 out of 5.0 by Happy me 123 Room was quiet, comfortable,and clean. Would stay there again if I pass this way again. September 17, 2014
Rated 4.0 out of 5.0 by Hokie Football Fans Excellent place to stay if you are coming from Northern Virginia after work on a Friday night. Easy to access AND close enough to Blacksburg for a quick morning drive to the game. Continental breakfast is standard as is the rooms. What makes this a solid value is the staff. They are excellent, have a great attitude and are customer service focused. The homeplace is on the other side of 81 and the mountain which makes for a great dinner and a SHORT ride back to the room after you fill up with Roast Beef, Ham and Chicken! September 16, 2014
Rated 5.0 out of 5.0 by A+++ Stayed here on our way to Maryland for a wedding, read some reviews on this hotel and thought this looked like the way to go. And the reviews did not lie... very clean, well kept, updated, beautiful veiw from the dining room, courteous staff, what more could you ask for. :) September 16, 2014
Rated 5.0 out of 5.0 by Great location Comfortable bed and great breakfast - easy access off and onto 81 September 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly staff Made a last minute decision to stop for the night and decided on the Holiday Inn and Suites, Salem VA. Was pleasantly surprised. Staff was very professional and upbeat (even tho it was near midnight when I arrived) and the bed was very conforatble. Will remember this hotel for future stays. September 9, 2014
Rated 5.0 out of 5.0 by comfortable bed got a great nights sleep! Front desk was able to recommend a good place for dinner. Room was quiet September 8, 2014
Rated 5.0 out of 5.0 by Great Stay This hotel meets then exceeds the standards that I have become accustomed to at the Holiday Hotel chain. The front Receptionist, Lori was terrific!! September 6, 2014
Rated 5.0 out of 5.0 by Great staff and property My wife and I have been staying at this Holiday Inn Express 5 or 6 times a year for the past few years. The manager and staff are always friendly and helpful. We plan to continue staying here for many more years. September 3, 2014
Rated 5.0 out of 5.0 by wonderful stay! We had a family emergency and checked in at 1:00 a.m. Robert, who was on duty at the desk, took extraordinary care of us. We were tired and he was extremely courteous. The staff at the breakfast buffet were friendly and cheerful as well as the front desk staff that checked us out. I would definitely stay here again. September 3, 2014
Rated 5.0 out of 5.0 by Great service, great room I stay at this hotel five to six times a year. Always have excellent service and the rooms are clean and the beds are comfortable. September 3, 2014
Rated 2.0 out of 5.0 by Felt Rushed to check out. Arrived late at night. Hotel was a little expensive. $120. Everything was fine except for the nuisance knocks on door by staff beginning around 10am then single ring calls beginning at 10:15. I guess to hurry to get me up to check out. Check out wasn't until noon and I was very tired and needed more sleep. September 1, 2014
Rated 4.0 out of 5.0 by Great service Staff are great and people work there very friendly. September 1, 2014
Rated 4.0 out of 5.0 by Nice service The front desk clerks were very helpful as I needed to book a room for the future. August 30, 2014
Rated 5.0 out of 5.0 by Reliable, always clean and great service. We have been coming to this hotel for the last 3 years, our daughter goes to college nearby. We know the Holiday Inn brand, and this hotel lives up to it, and beyond, clean, good value and staff is always pleasant and helpful! August 28, 2014
Rated 5.0 out of 5.0 by Easy Stay very clean and comfortable stay; pleasant and attentive staff and service August 27, 2014
Rated 5.0 out of 5.0 by Excellent stay, no problems Just what you want in a hotel stay. Plesant staff, clean hotel, everything worked in the room, including the AC, and good breakfast in the morning. I wish this was the norm and not the exception for travel. I would come back to this hotel. August 27, 2014
Rated 5.0 out of 5.0 by Great place to stay We were traveling to bring our daughter to college. The hotel was very clean, the beds were comfortable and the breakfast was excellent. August 26, 2014
Rated 4.0 out of 5.0 Service Asked front desk to recommend a good sea food restaurant. She picked a good one for us and it was very nice. August 25, 2014
Rated 5.0 out of 5.0 by All Consistently Good Got what I expected from the brand. I've come to expect a nice stay and Holiday Inns and Holiday Inns and Suites. Always a great value. August 25, 2014
Rated 4.0 out of 5.0 by Good value Clean, comfortable and up to date. Enjoyed the pool and hot tub. August 21, 2014
Rated 5.0 out of 5.0 by Friendly The Holiday Inn was clean, comfortable, and convenient. The staff were exceptional -- very friendly and helpful. Their kindness was very much appreciated. Excellent service from Kristen at the continental breakfast -- she loves working with people and it shows. Many thanks for the hospitality and enjoyable stay. August 20, 2014
Rated 5.0 out of 5.0 by Review of Holiday Inn Express Salem, VA Beautiful hotel, spacious and attractive rooms, friendly and attentive staff. August 19, 2014
Rated 3.0 out of 5.0 by clean and priced fair just need to improve the beds and all will be good August 18, 2014
Rated 5.0 out of 5.0 by Great Overnite Stay Excellent Holiday Inn Express! Quick overnite stop and I was happily greeted by front desk staff, provided a clean and comfortable room and had a great breakfast the next morning. Highly Recommend. August 17, 2014
Rated 4.0 out of 5.0 by generally good hotel I is generally consistent with the Holiday Inn Express chain. Some customer service issues with my stay but not enough to prevent me from staying there again in the future. August 16, 2014
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