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Rated 4.3 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Great & Affordable Stay We really enjoyed the room and stay at the Salem, VA, Holiday Inn Express. July 10, 2014
Rated 5.0 out of 5.0 by Salem Holiday Inn Great Hotel. Attendant in the breakfast area went above and beyond for my 3 year old daughter July 9, 2014
Rated 5.0 out of 5.0 by First Time Guest I was very pleased with this hotel. The hotel itself, appeared very modern and the bed was very comfortable. The staff was friendly and efficient. I was able to use the wi-fi easily. The breakfast in the morning was very good. I felt safe in the room. The only negative comment I would make is that the bathroom lighting was a little too subtle. I recently stay in a Holiday Inn Express near Hope Mills, North Carolina. I had the same good experience. July 6, 2014
Rated 5.0 out of 5.0 by great hotel Out of all the hotels we stayed in this summer, this one was the best. Looked clean. Looked new. Breakfast was awesome. July 6, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express exceeded my expectations Driving cross country with my Son to move his household goods from Arizona to Maryland, the Holiday Inn Express at Salem was in a great location right off of the highway which made it easy to find after a long day of driving and very convenient when starting the drive again the next day. The hotel was very clean, the room was exceptional, and the staff was very nice and professional. July 4, 2014
Rated 3.0 out of 5.0 by stay at holiday inn express excellent hotel but staff did not clean room, make the beds, provide new towels July 2, 2014
Rated 5.0 out of 5.0 by great service at breakfast the service staff in the breakfast area was so sweet and helpful. She brought us pancakes to our table. She was very friendly and helpful. She made us feel welcome July 1, 2014
Rated 5.0 out of 5.0 by Right on target Clean, comfortable and good service too. The front desk clerk even knew my name when I checked out. June 29, 2014
Rated 4.0 out of 5.0 by Great and great The service and rooms were great. The eggs were cold and no fruit. June 25, 2014
Rated 5.0 out of 5.0 by Very nice hotel Easy to access off I-81 and a short drive for anything you need or would want to do. Room was clean and comfortable. Pool, staff and breakfast were all great! My only confusion is why does IHG consider lotion a standard and not conditioner. Luckily, I noticed and the staff immediately brought some to my room. This is NOT a hotel complaint. June 24, 2014
Rated 5.0 out of 5.0 by HI Express Ulmerton Rd 6/6/2014 Great HI service standard. Friendly staff, clean rooms, no surprises! Yeah! June 14, 2014
Rated 4.0 out of 5.0 by Better than what I expected for Holiday innExpress Rates were over-inflated due to Virginia Tech graduation. Nothing remarkable, but no problems. Very little nearby in the way of food or shopping. June 12, 2014
Rated 5.0 out of 5.0 by overnighy stay clean and comfortable, breakfast choices not as good as other HIE we have stayed June 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel I was very impressed with the Holiday Inn Express in Salem, VA. It far exceeded my expectations. The rooms were spacious, and the staff was very friendly and attentive. They had breakfast ready very early in the morning and it was wonderful to have a meal before going to work each day. June 3, 2014
Rated 4.0 out of 5.0 by What you expect from a HIE Always a pleasure to stay here. We travel 4 times a year through the Blue Ridge area and usually stay at this HIE location. We have been to others in the area, both HIE and other chains but find this location convenient, comfortable, and clean. The staff is friendly, especially the breakfast bar hostess, Kristen. It is always a pleasure to have a friendly face to talk to in the morning. It appears that this HIE has had a face lift. Rooms seem brighter, pillows and linens appear new. May 26, 2014
Rated 4.0 out of 5.0 by Good Experience Another good experience at Holiday Inn Express! I always know I will have a good clean comfortable stay at these facilities. Enjoyed the breakfast and freshly baked cookies. Desk staff appearance a bit too casual but overall a good choice! May 11, 2014
Rated 3.0 out of 5.0 by Our stay during graduation We were staying at this Holiday Inn Express for our son's college graduation. It is nice and close to the College and made it easy to go back and forth when necessary. Our room was very clean when we arrived; unfortunately, there was a miscommunication about whether our room needed to be made up and thus our room was not cleaned the next day. After reporting it, it was taken care of. We would recommend anyone to stay here if they are in the Salem/Roanoke area. May 9, 2014
Rated 5.0 out of 5.0 by Great staff and service I cannot commend the manager nor the Staff enough for their care and concern when I was staying there. ( I was there for medical procedures.) It was during a Staff transition time for them but they continued to give the outstanding quality of service that I am used to at this particular HIE. Everything was as wonderful as usual and I thank them all very much. April 24, 2014
Rated 5.0 out of 5.0 by Perfect overnight on I-81 This hotel is a great value, clean, friendly -- perfect stopping point along I-81 when making long road trips. April 21, 2014
Rated 4.0 out of 5.0 Clean and organized We have stayed at holiday inns exclusively so I have many comparisons. This was clean, organized and coffee ready well before the normal availability in the morning. The morning staff were very accommodating and pleasant. Breakfast was good. Some HIE have cookies and water on check in for Priority Club Members- this one did NOT. Pillows remain a major problem at most HIEs. WOW- please fix those. Also some stains on the carpet in our room which motivated me to keep my socks on at all times. The fridge wasn't working so we lost perishable food that we had brought in our cooler. That was not good. The bathroom was clean though which is important. After a 12 hr drive from Florida- a good stop. Would stay again but make sure the fridge is operational. April 4, 2014
Rated 5.0 out of 5.0 by Great place to stop to have a good rest. I recommend this hotel for the easy access from I81, the cleanliness of the facility and the excellent service received from the staff on my last visit. We count to stop again on my next vacation. Thank you. April 1, 2014
Rated 5.0 out of 5.0 by Spacious rooms and comfortable beds We stayed here for one night on our way to Floriday and booked our return night before leaving because it was so comfortable and affordable. Was a great hotel with all the comfort needed after a long drive. Great restaurant recommendation in Salem.. love Mac and Bob's...Bed was very comfortable and the room was very spacious and clean. Highly recommend March 31, 2014
Rated 2.0 out of 5.0 by HOUSE KEEPER KNOCKING ON MY DOOR I arrive late in the hotel and I requested late check out in the front desk and they allow me to stay late until 2:00 pm. unfortunately the house keeper knock on my door @ 12:00 pm and asking if I'm going to extend for another day and I told her no I just request for late check out. I told her you can check with the front desk. after an hour and that is 1:00 she knocks on my door again and asking how late am I staying?!!!! Really???!!!!! March 29, 2014
Rated 5.0 out of 5.0 by Great Hotel! The hotel is beautiful. We were immediately recognized as rewards members and given an upgrade. The price was exceptional. Our room was spotless, bedding and pillows very comfortable, and most importantly the room was very QUIET. we were extremely tired at check in from our long drive. Completely refreshed, and raring to go the following morning! We will definitely be repeat customers! March 25, 2014
Rated 5.0 out of 5.0 by Clean, comfortable room and friendly helpful staff The reception clerk welcomed us as rewards members. She was very efficient with the registration process and made sure we had everything we needed for our overnight stay. The room was clean and comfortable. We had an excellent experience and will stay at Holiday Inn in the future. March 21, 2014
Rated 5.0 out of 5.0 by One of the best overnight experience The room was very comfortable and clean. We got one of the best nights sleep. The staff was friendly and courteous and accommodating. The hotel grounds itself was inviting. March 20, 2014
Rated 5.0 out of 5.0 by GHH headed home Good overall experience and would stop here again in trip planning February 24, 2014
Rated 5.0 out of 5.0 by GHH headed home Had a great suite and was very well done , in all aspects February 23, 2014
Rated 4.0 out of 5.0 by Warm and Welcoming This is a newer HIE. The staff was great and very welcoming. The room was well maintained, clean and comfortable. Typical breakfast choices. Would definitely stay here again. February 12, 2014
Rated 5.0 out of 5.0 by Great room and experience Staff was excellent. Very friendly and was very attentive even at the buffet breakfast. January 11, 2014
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