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Rated 4.4 out of 5 by 204 reviewers.
Rated 4.0 out of 5.0 by Great Hotel, Great service Stayed 2 nights 1st Night had an issue with the AC did not work and the Refrigerator Broken. Robert resolved the issues and did a great job of resolving the problem to our satisfaction. On occasions there may be a problem, you must let the staff know so that they can step up and turn lemons into lemonade. Robert did this. I would stay st this Hotel again. This was our 3rd or 4th time at this Holiday Inn. December 17, 2014
Rated 5.0 out of 5.0 by Start of Trip I enjoyed my stay at the Holiday Inn Express. I would recommend to anybody needing lodging in the area. December 16, 2014
Rated 5.0 out of 5.0 by Great Service Staff was great and very polite and friendly. Good place to stay. December 16, 2014
Rated 5.0 out of 5.0 by Best Value in Salem/Roanoke Area I have stayed in many of the local hotels in the Salem/Roanoke area while visiting relatives over the past two years. By far, this hotel has been the best for the money. Hot cookies. Clean rooms. Attentive staff. It was a pleasure staying here. December 15, 2014
Rated 5.0 out of 5.0 by One of many stays at Holiday Inns I always stay at Holiday Inns when I travel. I know what to expect and my expectations are always met. If I need something, the staff will always complete my needs as best as possible. December 12, 2014
Rated 5.0 out of 5.0 by Great Service and Value Great staff. Excellent facilities. We left a stadium blanket in the room. They called us right away and are mailing it to our home. Minor issues: room heat hard to adjust, my AARP discount missed on the bill. They most likely would have corrected these, but I didn't bother to call them to their attention. Overall, highly recommend. December 11, 2014
Rated 4.0 out of 5.0 by Great Customer Service If you're coming to this area, you may find that hotel options are limited in this vicinity. Yes, you could travel a little further and stay in Roanoke where the hotel accommodations are a bit fancier. However, for the price of the hotel in comparison to the level of customer service... this hotel is way under priced! I have stayed here numerous times and the front desk staff has come to recognize me. Even before that, they have been nice, friendly and always smiling. I've only had one small issue (couldn't find the TV Remote) and without question, they rushed to find me a new one as if my issue was the most important thing going on at the time. I wouldn't stay anywhere else in this area after my experience with this Holiday Inn Express. December 11, 2014
Rated 4.0 out of 5.0 by Very poor sleep Very poor sleep due to lack of closing drapes resulting in a lighted room all night. December 10, 2014
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