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Rated 4.3 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Overall Great Place To Stay Stayed in the one king room and it was super clean as well as the bathroom! The hotel was quiet, had great mountain views, not to far but not to close (just the right location) from everything, bed was comfortable and the pillows were just how I like them! I received a gift bag for being a rewards member (the first time staying at a Holiday Inn Express as a rewards member and was not expecting a gift bag so that was a nice addition to my stay) at the hotel. The staff were overall nice and friendly. I would definitely stay again when I come to Roanoke/Salem and I will definitely recommend this hotel to anyone who asks where they should stay when coming to the area! July 19, 2014
Rated 5.0 out of 5.0 by Clean Rooms The rooms looked and smelled clean. The beds were comfortable. July 19, 2014
Rated 5.0 out of 5.0 by Comfortable stay; good value I have stayed at this Holiday Inn Express before, and I've been pleased. I called to request an early check-in, and Lori made sure my room was ready. The attendants in the breakfast area were very helpful. I'll plan to stay there again. July 15, 2014
Rated 4.0 out of 5.0 by Stayed two times in two weeks Our first stay was on was perfect. Quiet and comfortable. Staff was nice and friendly. Breakfast was fine. Our second stay was a week later. Still comfortable but not as quiet. The people upstairs were bouncy. We didn't complain because we were too tired to change rooms. The staff again was great. July 15, 2014
Rated 5.0 out of 5.0 by Great Hotel and Location to Sale and Roanak Great Staff, nice Hotel. Will stay again the next time I visit the area. July 13, 2014
Rated 5.0 out of 5.0 by Helpful staff and great service Staff was helpful in giving ideas about places to eat July 12, 2014
Rated 5.0 out of 5.0 by Salem HI Spent a good night here on our way home. The hotel was clean and appealing. Breakfast was fine and we enjoyed the stay. Bad storm slowed down the wifi but I always travel with a network cable so was able to overcome that. July 12, 2014
Rated 5.0 out of 5.0 by On our way home We needed to find a place to stay on our way home from MS. Picked up a coupon book at a visitor's center along I-81. Conveniently located along the intrastate. Exceptionally clean, appears to be a new hotel, nice & quiet, large rooms (compared to other hotels), comfortable beds & pillows, but most importantly...CLEAN!!! Would definitely recommend this hotel to anyone passing through this area. We were extremely surprised to find such a nice hotel, and very happy with our one night stay!!! :) July 12, 2014
Rated 5.0 out of 5.0 by Great & Affordable Stay We really enjoyed the room and stay at the Salem, VA, Holiday Inn Express. July 10, 2014
Rated 5.0 out of 5.0 by Salem Holiday Inn Great Hotel. Attendant in the breakfast area went above and beyond for my 3 year old daughter July 9, 2014
Rated 5.0 out of 5.0 by First Time Guest I was very pleased with this hotel. The hotel itself, appeared very modern and the bed was very comfortable. The staff was friendly and efficient. I was able to use the wi-fi easily. The breakfast in the morning was very good. I felt safe in the room. The only negative comment I would make is that the bathroom lighting was a little too subtle. I recently stay in a Holiday Inn Express near Hope Mills, North Carolina. I had the same good experience. July 6, 2014
Rated 5.0 out of 5.0 by great hotel Out of all the hotels we stayed in this summer, this one was the best. Looked clean. Looked new. Breakfast was awesome. July 6, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express exceeded my expectations Driving cross country with my Son to move his household goods from Arizona to Maryland, the Holiday Inn Express at Salem was in a great location right off of the highway which made it easy to find after a long day of driving and very convenient when starting the drive again the next day. The hotel was very clean, the room was exceptional, and the staff was very nice and professional. July 4, 2014
Rated 3.0 out of 5.0 by stay at holiday inn express excellent hotel but staff did not clean room, make the beds, provide new towels July 2, 2014
Rated 5.0 out of 5.0 by great service at breakfast the service staff in the breakfast area was so sweet and helpful. She brought us pancakes to our table. She was very friendly and helpful. She made us feel welcome July 1, 2014
Rated 5.0 out of 5.0 by Right on target Clean, comfortable and good service too. The front desk clerk even knew my name when I checked out. June 29, 2014
Rated 4.0 out of 5.0 by Great and great The service and rooms were great. The eggs were cold and no fruit. June 25, 2014
Rated 5.0 out of 5.0 by Very nice hotel Easy to access off I-81 and a short drive for anything you need or would want to do. Room was clean and comfortable. Pool, staff and breakfast were all great! My only confusion is why does IHG consider lotion a standard and not conditioner. Luckily, I noticed and the staff immediately brought some to my room. This is NOT a hotel complaint. June 24, 2014
Rated 5.0 out of 5.0 by HI Express Ulmerton Rd 6/6/2014 Great HI service standard. Friendly staff, clean rooms, no surprises! Yeah! June 14, 2014
Rated 4.0 out of 5.0 by Better than what I expected for Holiday innExpress Rates were over-inflated due to Virginia Tech graduation. Nothing remarkable, but no problems. Very little nearby in the way of food or shopping. June 12, 2014
Rated 5.0 out of 5.0 by overnighy stay clean and comfortable, breakfast choices not as good as other HIE we have stayed June 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel I was very impressed with the Holiday Inn Express in Salem, VA. It far exceeded my expectations. The rooms were spacious, and the staff was very friendly and attentive. They had breakfast ready very early in the morning and it was wonderful to have a meal before going to work each day. June 3, 2014
Rated 4.0 out of 5.0 by What you expect from a HIE Always a pleasure to stay here. We travel 4 times a year through the Blue Ridge area and usually stay at this HIE location. We have been to others in the area, both HIE and other chains but find this location convenient, comfortable, and clean. The staff is friendly, especially the breakfast bar hostess, Kristen. It is always a pleasure to have a friendly face to talk to in the morning. It appears that this HIE has had a face lift. Rooms seem brighter, pillows and linens appear new. May 26, 2014
Rated 4.0 out of 5.0 by Good Experience Another good experience at Holiday Inn Express! I always know I will have a good clean comfortable stay at these facilities. Enjoyed the breakfast and freshly baked cookies. Desk staff appearance a bit too casual but overall a good choice! May 11, 2014
Rated 3.0 out of 5.0 by Our stay during graduation We were staying at this Holiday Inn Express for our son's college graduation. It is nice and close to the College and made it easy to go back and forth when necessary. Our room was very clean when we arrived; unfortunately, there was a miscommunication about whether our room needed to be made up and thus our room was not cleaned the next day. After reporting it, it was taken care of. We would recommend anyone to stay here if they are in the Salem/Roanoke area. May 9, 2014
Rated 5.0 out of 5.0 by Great staff and service I cannot commend the manager nor the Staff enough for their care and concern when I was staying there. ( I was there for medical procedures.) It was during a Staff transition time for them but they continued to give the outstanding quality of service that I am used to at this particular HIE. Everything was as wonderful as usual and I thank them all very much. April 24, 2014
Rated 5.0 out of 5.0 by Perfect overnight on I-81 This hotel is a great value, clean, friendly -- perfect stopping point along I-81 when making long road trips. April 21, 2014
Rated 4.0 out of 5.0 Clean and organized We have stayed at holiday inns exclusively so I have many comparisons. This was clean, organized and coffee ready well before the normal availability in the morning. The morning staff were very accommodating and pleasant. Breakfast was good. Some HIE have cookies and water on check in for Priority Club Members- this one did NOT. Pillows remain a major problem at most HIEs. WOW- please fix those. Also some stains on the carpet in our room which motivated me to keep my socks on at all times. The fridge wasn't working so we lost perishable food that we had brought in our cooler. That was not good. The bathroom was clean though which is important. After a 12 hr drive from Florida- a good stop. Would stay again but make sure the fridge is operational. April 4, 2014
Rated 5.0 out of 5.0 by Great place to stop to have a good rest. I recommend this hotel for the easy access from I81, the cleanliness of the facility and the excellent service received from the staff on my last visit. We count to stop again on my next vacation. Thank you. April 1, 2014
Rated 5.0 out of 5.0 by Spacious rooms and comfortable beds We stayed here for one night on our way to Floriday and booked our return night before leaving because it was so comfortable and affordable. Was a great hotel with all the comfort needed after a long drive. Great restaurant recommendation in Salem.. love Mac and Bob's...Bed was very comfortable and the room was very spacious and clean. Highly recommend March 31, 2014
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