Rated 4.1 out of 5 by 82
Rated 5.0 out of 5.0 by mommy43girls Comfortable hotel for our family of 5! Best hotel in a long time
My family of 5 used this hotel for one night on our trip to Georgia. The staff was wonderful. The rooms were clean and nicely decorated. The beds were comfortable. The decor in the lobby is really nice. A+ stay for us! We will be staying there again on our ride home for sure.
August 13, 2013
Rated 1.0 out of 5.0 by Bulldog2 Needs changes
I stay at Holiday Inn Express all over the country. This one is probably the worst one I have stayed at. The room was dark with only 40 watt or smaller light bulbs. In the bathroom, the light was so poor I used a flashlight to assist the lights just to shave. The breakfast was terrible due to the preparation of the food. The scrambled eggs were so overcooked they were "egg balls". When they served the egg and cheese omelet, it was so overcooked that the edges of the omelet were brown. The coffee was not hot nor kept fresh.
August 13, 2013
Rated 5.0 out of 5.0 by Donnyg Great location, clean & confortable
On travel to OBX location is spot on with much available activities. The facilities are very clean and we were able to get a very restful sleep. Second time we've stayed and will do so again.
August 5, 2013
Rated 5.0 out of 5.0 by Johanna47 Overall Stay
We were very pleased with our stay. Everyone was very accommodating. We would definitely stay at this location again.
July 31, 2013
Rated 2.0 out of 5.0 by Yaz51 Quality has gone down
Stayed in this hotel 2 years ago and the quality was much better than it is now. The room was not as clean as it could be (hairs on the floor, soap chips in the tub etc). The front desk personnel was not as friendly as she could have been. The breakfast didn't have as much variety has before ( no fruit, no variety of yogurt , coffee was not replaced and hot at the bar). It just seemed the quality was lacking vs. many of the other Holiday Inn Express hotels I've stayed at. Since there are others along this stretch of interstate, I will by pass this one and stay at a different one.
July 28, 2013
Rated 5.0 out of 5.0 by Nanajan13 Great experience
Very easy to get to off the interstate, staff all very friendly and helpful. Did not have a reservation and they seemed very appreciative that we selected them for our stay.
July 27, 2013
Rated 4.0 out of 5.0 by Ray20 Room and Facilities
Good solid value. Comfortable bed, nice, open lobby, nice pool layout.
July 23, 2013
Rated 4.0 out of 5.0 by IslandSeas Nice place (inspect your bed before jumping on).
Very nice hotel. I would stay there again. One issue of concern was that my bed had hair and blood from the previous guest(s). I was given new bedding set and re-did the bed.
July 15, 2013
Rated 3.0 out of 5.0 by feather overall
staff, for the most part, disinterested and unfriendly, breakfast room staff slow to keep coffee pots full and generally surly.
only one luggage cart, the other was being repaired, might be fixed by next week!!!
breakfast items mislabeled, some items not available, again, it seemed that no one really cared.
June 30, 2013
Rated 4.0 out of 5.0 by equipsale Alarming stay!
Had just checked into the room when a massive thunderstorm blew up. A lightening bolt and a load clap of thunder set off the fire alarms. So a little excitement to start my stay but handled well by the hotel staff and responding fire department even thought no fire. Front desk seems to be always a little understaffed on my stays here but the staff is friendly and recognize me as gold member. The total hotel areas from the outside to inside are well kept and clean. Ample parking and easy excess to entrance doors. Room is clean and well furnished. The beds could be a little softer and the walls are a little thin but quite crowd tends to stay here it appears. Will continue to stay here on trips to Roanoke / Salem, VA.
June 25, 2013
Rated 4.0 out of 5.0 by TravelingfromMS Good Stay
I enjoyed my stay but there needed to be more people on at the Front Desk when I checked in. The front desk person was on the phone, the other line was ringing, there was a customer trying to check in. I was lucky as a Priority Club member, she checked me in quickly. I always think that phones can wait when there is a person waiting to check in. Also, your breakfast buffet should include fresh fruit and yogurt as that is what most female business travelers eat for breakfast. The room was great and the bed was very comfortable!
June 23, 2013
Rated 5.0 out of 5.0 by Nina55 Courteous Staff and Beautiful property
After 3 days and 1,400 miles we arrived at the HIE in Salem, VA. We were pleasantly surprised by the beautiful setting in the mountains and the fresh, clean, orderly rooms and lobby. The staff was more than helpful, and did everything they could to make our stay an easy and comfortable one. The room itself was a King Leisure with a sofa, which includes a microwave and refrigerator and sofa. Everything was spotless, the sheets and bed were extremely comfortable, and the shower was clean and refreshing with a nice line of products. We had a great nights rest in this quiet hotel. Within walking distance is a Burger King, which allowed us to stretch our legs and grab a quick bite to eat. We had stayed in other HIE along the way and this one by far is the best we have ever stayed at. As Priority Club members, we enjoy the breakfasts and amenities. The breakfast room also had a huge picture window facing the mountains with a nice variety of tasty breakfast items. We did a load of wash and were able to purchase detergents at the front desk for a small charge. The washer and dryer were spotless and did a fine job. It bears repeating to mention that the staff at this hotel went the extra mile (no pun intended) to assure our stay was satisfactory to us. It was an excellent choice. Will return on other visits to this area without a doubt.
June 19, 2013
Rated 1.0 out of 5.0 by Dan56 Run For The Wall Riders
In the midst of a long hard day and being completely drenched in the pouring rain, I was directed to the Holiday Inn not the Holiday Inn Express a few more miles down the road. At the Holiday Inn of course they couldn't find my reservation because I was at the wrong hotel. While dripping water all over the place the desk clerk offered me a room there. She said she would call the Holiday Inn Express and make the cancelation. Well guess what? They refused to accept my cancelation.
So, back on the bike in the pouring rain and on the freeway to the Holiday Inn Express. Not only was this very uncomfortable, it was dangerous and I got splashed over and over and over again by cars and big rigs.
The desk clerk at the Holiday Inn Express barely said one word to me and I chose to keep my mouth shut as well. I understand that it's a hotel's right to refuse a cancelation, but to put customers in a dangerous situation is worse.
I will never stay at that particular hotel again nor will I recommend it to anyone. Holiday Inn & Holiday Inn Express have gone to the bottom of my list of places to stay.
June 18, 2013
Rated 5.0 out of 5.0 by Moonbeam Everything as Advertized
Everthing as Advertized. No surprises. Thirty dollars cheaper than the same experience in Harrisburg.
June 12, 2013
Rated 4.0 out of 5.0 by MichaelJH Nice Hotel- HIE beds could be improved
This is a nice clean Holiday Inn Express.
I don't like the beds at HIE, if it's not a problem for you this hotel is a good choice.
No pool at this location...
June 10, 2013
Rated 4.0 out of 5.0 by SueC11 friendly front desk staff
I had not made a reservation to stay at Holiday Inn Express in Salem, Va. However, not wanting to drive any further, I stopped in & asked if there were any vacancies. The front desk girl was friendly & efficient. I would like to mention that there is not enough lighting around the sink-area in the bathroom. There was plenty of light in the shower, but needs more light in the bathroom.
May 31, 2013
Rated 3.0 out of 5.0 by MaxD OK but not great
Clean and fairly comfortable.
1. Didn't like the in-room chair (no arms) and the desk chair was broken.
2. Hate the short (low) toilet.
3. Getting tired of same-old breakfast items at Holiday Inn.
May 28, 2013
Rated 2.0 out of 5.0 by JenH1224 No Milk!
Great hotel- new clean and convenient but the breakfast didn't not have any milk and was making NO alternatives like going over to the gas station and buying some for the guests which is what I did! There also was no half and half for coffee which they did not make any concessions for either. Disappointed in how a simple customer service issue could have been handled so differently.
May 28, 2013
Rated 5.0 out of 5.0 by GPrice Graduation Trip
My wife, daughter and I stayed a night here when coming in for my nieces graduation at Radford University. I booked late, so this was the closest I could get, but with the hotel being right off of I-81, Radford was a quick shoot down I-81 South (about 30 min). Did a late check-in and the night clerk was very pleasant and welcoming. What staff we saw were very friendly and the rooms were very clean and comfortable. We didn't get to experience breakfast because we just didn't have the time to stop since we had to get to Radford so early. However, the breakfast area looked clean and inviting and the people we did see eating seemed to be enjoying it. I would definitely stay here again!
May 16, 2013
Rated 5.0 out of 5.0 by Steve675 Wonderful
I enjoy my stay. Will recommend it to my friends. Will return in future.
May 5, 2013
Rated 5.0 out of 5.0 by Tom71 Great
The staff was outstanding. The night clerk r3emembered my name the next morning. The room was one of the best we have stayed in. If we go back through the area we WILL stay there again.
April 28, 2013
Rated 5.0 out of 5.0 by sher22 Great Stay
We had an enjoyable stay at this Holiday Inn Express. The bed was comfortable, large private bath area, flat screen TV's, quiet area and room. The breakfast had lots to choose from and all the items were fresh and well prepared.
The only negative is that there are no restaurants nearby but about 5 miles down the road plenty of restaurants to choose from.
April 24, 2013
Rated 4.0 out of 5.0 by Kvitch Great location, comfortable bed and good service. Good value for the money.
Stopped in Salem which is half way to my destination in NJ. Convenient location and good value for a comfortable clean room. We visit this location several times a year. Very reliable consistent good service .
April 23, 2013
Rated 5.0 out of 5.0 by Janie63 Birthday trip
This hotel was my layover between a trip to Baltimore MD and my home in SC. I arrived after midnight and was greeted warmly at the front desk and was given a nice little thank you bag. I was very tired and the room was such a pleasant surprise! Immaculate, well appointed! I so enjoyed the stay! This was so appreciated as the stay in Baltimore was not a Holiday Inn and I found the hotel extremely noisy, although the staff was very nice, the room was extremely dirty!
April 22, 2013
Rated 5.0 out of 5.0 by ArbitratorMurphy There isn't much to say when folks get things right...
This is a somewhat smaller property located not far off Route 81 just south of Roanoke. It is nicer than many of the smaller hotels in the area and is well maintained.
And the prices aren't bad either! There isn't too much to say when folks get things right...
April 20, 2013
Rated 4.0 out of 5.0 by jaaferg Get better curtains
One should be able to make their room dark during the day or if you want to sleep in. There are only white sheer curtains that do little to block light and allow for little sleep.
April 19, 2013
Rated 5.0 out of 5.0 by Miles41 Exceptionally clean and comfortable room
Snow was falling when we arrived.Hot cup of coffee hit the spot.Very unusual decor and colors, but our granddaughters thought it was cool. Enjoyable stay,looking forward to same time next year.
April 11, 2013
Rated 5.0 out of 5.0 by lmjk Comfortable room and bed
Nice hotel. Well-appointed room. Comfortable bed. Nice modern clean laundry room.
Will stay here again if we travel your way.
April 7, 2013
Rated 5.0 out of 5.0 by JerryBrendaCarly Amazing place to stay!
We were traveling on our way from Nashville to Washington DC with our 9 yr old granddaughter and thought the Holiday Inn Express in Salem would be a good stopping point for the night. I looked at all the reviews of hotels in the area and chose this one based on what I read. There is nothing I hate worse that a bad hotel. This Holiday Inn was amazing! The décor was bright and beautiful and it was spotless! The first thing I saw when I opened the door to the room were the beds! They were made up in white sheets and were so soft! No ugly,nasty bedspreads or comforters! I slept so good. We awoke around 6:15 and hurried down to check out breakfast. Everything was out and ready. Hot biscuits, scrambled eggs, cinnamon rolls,etc. I have stayed in a lot of hotels,some that cost $300 to $500 per night and have never had one that topped this one. If I am ever in the area again I will be staying again. 5 stars and a big thumb
s up from me!!!
March 24, 2013
Rated 4.0 out of 5.0 by Jani43123 Good location and great staff
The location is great, easy access, very good staff. Wish it had an indoor pool for our granddaughter, but it is only a mile form son and family's home-so it is a perfect location for us! We have stayed here several times since our kids moved to Salem.
My only complaint is the decor, I think it is very unattractive. Lime green walls, unusual furniture and decorations--very gaudy and tacky. The decor does not match the beautiful mountains of Virginia and the historical significance of the area. The carpeting in the room(King suite) looked pretty worn and somewhat dirty. Otherwise the room and hotel were very clean and neat..
January 25, 2013