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Rated 4.3 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by Exceptionally clean and comfortable room Snow was falling when we arrived.Hot cup of coffee hit the spot.Very unusual decor and colors, but our granddaughters thought it was cool. Enjoyable stay,looking forward to same time next year. April 11, 2013
Rated 5.0 out of 5.0 by Comfortable room and bed Nice hotel. Well-appointed room. Comfortable bed. Nice modern clean laundry room. Will stay here again if we travel your way. April 7, 2013
Rated 5.0 out of 5.0 by Amazing place to stay! We were traveling on our way from Nashville to Washington DC with our 9 yr old granddaughter and thought the Holiday Inn Express in Salem would be a good stopping point for the night. I looked at all the reviews of hotels in the area and chose this one based on what I read. There is nothing I hate worse that a bad hotel. This Holiday Inn was amazing! The décor was bright and beautiful and it was spotless! The first thing I saw when I opened the door to the room were the beds! They were made up in white sheets and were so soft! No ugly,nasty bedspreads or comforters! I slept so good. We awoke around 6:15 and hurried down to check out breakfast. Everything was out and ready. Hot biscuits, scrambled eggs, cinnamon rolls,etc. I have stayed in a lot of hotels,some that cost $300 to $500 per night and have never had one that topped this one. If I am ever in the area again I will be staying again. 5 stars and a big thumb s up from me!!! March 24, 2013
Rated 4.0 out of 5.0 by Good location and great staff The location is great, easy access, very good staff. Wish it had an indoor pool for our granddaughter, but it is only a mile form son and family's home-so it is a perfect location for us! We have stayed here several times since our kids moved to Salem. My only complaint is the decor, I think it is very unattractive. Lime green walls, unusual furniture and decorations--very gaudy and tacky. The decor does not match the beautiful mountains of Virginia and the historical significance of the area. The carpeting in the room(King suite) looked pretty worn and somewhat dirty. Otherwise the room and hotel were very clean and neat.. January 25, 2013
Rated 4.0 out of 5.0 by 13Jan2012 Stayed here just for a suite. Unfortunately, after we had gotten the kids tucked in bed, realized the bathroom had not been cleaned and had razor and hairy soap in bath. Desk clerk moved us to another room which was fine. However, there, the previous couch sleeper sheets were not removed. We stayed in the room and had to get new sleeper sheets. Other than that, hotel is in great shape. Rooms are nice. Breakfast attendant was especially hospitable. Cleaning staff was friendly as well. I'm sure my room cleanliness issue is not the norm, and would stay here again. January 21, 2013
Rated 5.0 out of 5.0 by GREAT STOPPING PLACE We enjoyed a relaxing, comfortable night at this almost new motel. The staff was accommodating; the property was clean and neat and the room was spacious and included a fridg and microwave. I was most impressed at the breakfast selection as I usually have a hard time finding food that is 'healthy' at a breakfast selection. This hotel offered plain yogurt and thus no sugar. Great! Now if we could get some whole grains! I would recommend this hotel to anyone going thru or staying in the area January 18, 2013
Rated 5.0 out of 5.0 by Facility looked brand new. The room and the entire facility were in top notch shape. All areas were very clean and well maintained. January 7, 2013
Rated 4.0 out of 5.0 by need 1st floor room need 1st floor room. no recignition for priority club. there are no restruants near the hotel. i dont know what elase to write here. January 4, 2013
Rated 5.0 out of 5.0 by Clean room; great view We began staying at the Salem Holiday Inn Express last year on our travels between Atlanta and Philadelphia. Though there are many other choices, including HIE's, that are about half-way, this one surpasses our experience at all other hotels in this class. January 2, 2013
Rated 1.0 out of 5.0 by Poor service Very poor service from desk clerk when I checked in late in the evening. Clerk didn't include internet password. I woke up early and couldn't log on to check email. Finally got the password from the front desk, but I had to let the phone ring for quite some time. No hot breakfast items at 6:30AM. Cold stuff out, no one around to ask. I left and went to McDonalds for breakfast. Clean hotel, lousy service. Not recommended. December 4, 2012
Rated 5.0 out of 5.0 by Friendly Service The hotel is clean and new. The staff is friendly and helpful. I highly recommend it! November 28, 2012
Rated 5.0 out of 5.0 by Excellent Stay This is an excellent Holiday Inn Express. Very new, great furnishings and wonderful service. Would definitely recommend. November 27, 2012
Rated 5.0 out of 5.0 by Very Very Nice Overall a very good overnight. Only comment I would make is that on arrival, the desk clerk took a phone call - which was fine but he probably should have said excuse me or had the person on the phone put on hold as it was an internal query about the TV and I had arrived before the phone call. Also the lady who was setting up the breakfast did not seem like a morning person. She was not rude or anything but she could have said good morning or something. She definitely did not smile. A regular did talk to her and she responded in a friendly manner but it would help to treat those who are new a little cordially. Also, if breakfast is at 0630, the food should have been ALL out by 0630 but things just dribbled out until about 0640. This might be a problem for someone who is in somewhat of a hurry. Neither of the above we big issues but it might help for customer service. Otherwise, everyone was very courteous and the room was very comfortable. I did note that all the pillows in the room had pillow cases that said SOFT so there were no other options. Didn't bother me because I like soft!! November 20, 2012
Rated 3.0 out of 5.0 by tough night's sleep We chose Holiday Inn Express because we always count on them for cleanliness and a good breakfast. We chose Salem because it was the lowest priced HIE in the area. They had all of the usual ammenities that we count on, but I must have been allergic to something in the room. I have dust allergies, but there was no obvious dust in the room. I was up all night with a runny nose. I could have called the front desk, but we were too tired to deal with it. I felt better after breakfast the next morning and we were on our way. I recommend this property if you're not allergic to dust. November 16, 2012
Rated 2.0 out of 5.0 by Overall Not impressed Based on past stays at other Holiday Inn Express this was a major let down. Management here has work to do. The wireless Internet didn't work. I was not acknowledged as a Priority Club Member, nor given free water. There were no hot cookies in the lobby. Breakfast didn't have everything up and running. There were no shower caps in the bathroom - we did ask and were given them at the front desk. November 12, 2012
Rated 5.0 out of 5.0 by Great experience This facility was very clean, and the desk staff were friendly and helpful. We were treated very well. The breakfast items provided a good variety and were very were the warm cookies when we checked in. We will stay here again. November 4, 2012
Rated 5.0 out of 5.0 by Great service and friendly employees We really enjoyed our stay at your hotel. The service and employees where very friendly. I would also like to point out one of your employees we where very pleased to meet. Her name was Latricia, she was at the front desk. Your hotel should be very proud to have her working for you. She was very friendly and helpful. Thanks again Latricia for making our stay very enjoyable. November 2, 2012
Rated 5.0 out of 5.0 by Fantastic overall stay! Everything about our stay was wonderful. The staff was very friendly and hospitable (even warming up cookies in the lobby some evenings for everyone!) and the room was very clean. The breakfast was actually a full breakfast, not just bagels and juice, like I've seen at some hotels. Would most definitely stay here again. October 28, 2012
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