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Rated 4.4 out of 5 by 155 reviewers.
Rated 3.0 out of 5.0 by Your place needs more attention Your staff is awesome, however, some areas of the facility are been overviewed. This place seems not to be properly supervised, per intance, the water leak in our bedroom, the tub- faucet doesn't close completly so it give you a poor shower experience, front desk fail writting the mentioned report. Your breakfast was poor, taste like cardboard, look at the meat and the eggs, McDonalds taste and looks better. Swimming-pool light is off and no towels? Came on you can do better than that. Your A/C in our room was totally out of control, was hot and not reflecting the temperature requested. We had a nice swimming time since it's temperature was awesome, thank you for this detail. We love your place snd will come back again and again but we'll be sure bringjng our own beach towels and maybe pick-up breakfast at McDonalds first time in the morning. Other wise, everything is good. Awesome!! January 15, 2015
Rated 5.0 out of 5.0 by Perfect stay Amazing! Completing the 50 characters for this field requirement. January 5, 2015
Rated 5.0 out of 5.0 by Comfortable bed and rooms but heat/cooling not so great Stayed at the HIE because they had heated indoor pool and jacuzzi and the kids love to swim. During December the only way to let the kids swim is staying at a hotel with an indoor pool/hot tub and this hotel had a very nice and clean pool/hot tub. The breakfast is on par for a continental breakfast nothing really special or memorable but edible. The rooms were clean and modern as this hotel appears fairly new in comparison to other hotels in the area. The thermostat wasn't working very well in the rooms as some of the other reviewers had mentioned. The room was either too hot or too cold. The heating/cooling was fine but just the thermostat didn't regulate the temperature very well which made sleeping difficult the first night because the room got to hot. January 2, 2015
Rated 5.0 out of 5.0 by Comfort and Value with Great Service My family and I have stayed at this property several times. We have always enjoyed our stays because the staff are exceptionally helpful and courteous, and the amenities offered are superb. The hotel offers a very good free breakfast and internet access, and the hotel's location provides easy on and off access from the freeway. The hotel offers a nearby and reasonably priced property for travelers visiting the nearby Monterey Bay Peninsula, and with the health facility and pool, both adults and children can enjoy downtime after a day of work or play. If there is a drawback, the hotel is not nearby any restaurants, and without the aide of a great map or satellite navigation, finding restaurants within the town of Salinas can be a challenge. However, this is one item is not a major inconvenience. January 1, 2015
Rated 4.0 out of 5.0 by Holiday happiness We spent over two weeks in this hotel. It was one of several stays over the past few years. Our family had three rooms nearby on the same floor. The beds were comfortable and the rooms clean. Breakfast was excellent and up to the usual Holiday Inn standards. The only disappointment was the somewhat disagreeable personality of the front desk manager (Veronica). She was less than accommodating and rather unfriendly upon arrival even though the hotel manager had promised a set rate and room on two occasions via the phone prior to our arrival, she would not agree with same. She noted that we could check back with her at a later date and on all occasions during which we asked to speak to the hotel manager, she noted his schedule to be very busy. Her attitude changed and became a little more friendly after speaking with the hotel owner who was very professional, informative and incredibly nice! Overall we would recommend this Holiday Inn Express without hesitation if you find yourself in the Salinas area! January 1, 2015
Rated 3.0 out of 5.0 by Poor Bathtub and drainage Bathroom Drainage wasn't working and when we complained they fixed it but after sometime it stopped again. Initially we had meeting room booked for Friday and Saturday but they denied for Saturday and only provided after half meeting room after lots of negotiation. December 31, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable, Welcoming, Enjoyable This property offers warm and welcoming staff, clean grounds, common areas, and rooms, provides easy access to the interstate, and offers and very good no-cost breakfast. A great place to stay when visiting the Monterey Peninsula, or when needing a place to rest during a longer journey. A great value for the money. December 30, 2014
Rated 5.0 out of 5.0 by Good experience Good, relaxing stay. The breakfast bar had very limited choices but you get what you pay for, of course. December 30, 2014
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