Rated 4.3 out of 5 by 104
Rated 2.0 out of 5.0 by DBODAVIS Horrible Experience
The housekeeper used my personal charger in my room to charge their Iphone 5 while they cleaned my room. I know this because she left her charging cord plugged into it. I do not own an Iphone 5 so I know itwasn't mine. The only solution they offered me was to give me some free points on my IHG account. This is ridiculous. I didn't feel safe leaving my things in the room any longer.
July 29, 2014
Rated 3.0 out of 5.0 by taylor341 Great Service and Nice Breakfast
The hotel and rooms were clean. The bed was
very comfortable with the selection of pillows and
triple sheets. There was a nice selection for
the breakfast that was included.
The staff was very friendly.
I still think that it was overpriced for the area though.
It was confusing when HIE offers the best price
available and better prices kept popping up on
my computer for the Salinas Hotel. I was not
offered a lower price.
July 24, 2014
Rated 3.0 out of 5.0 by 67skifreak Good place to stay!
This is a good place to stay and a convenient location.
Have stayed here several times,will stay here again when down that way!
July 23, 2014
Rated 5.0 out of 5.0 by Sophie 1 Best Experience
The reception area was very clean. Staff was very customer friendly and informative. Halls wre very prestine. The elevator was quick and clean. Our room was very comfortable, spacious and very clean. The decor was great. The bed was very comfortable, The linens felt very good when we got into bed. It felt like we were home. Corporate should; in all aspects, use this Holiday Inn Exoress as ther model. We would highly recommend this property!
July 20, 2014
Rated 4.0 out of 5.0 by stevie45t Good sleep, helpful staff
Family of 5 in twin bed room. Plenty of space, staff helpful. Clean. Quiet and comfortable.
July 15, 2014
Rated 5.0 out of 5.0 by Billie68 july trip
We love staying at this hotel. My family and I feel very safe here. The breakfast is awesome.
July 11, 2014
Rated 5.0 out of 5.0 by danno1 loved the pool area
Biker friendly wonderful room great friendly staff highly recommend a stay here on the way to the coast make sure to sign up for rewards
July 9, 2014
Rated 4.0 out of 5.0 by AllwayzGoins Nice little place
Nice clean hotel with a very nice front desk. I wish the breakfast would have run a bit longer seeing that we were there for a softball tourney with many teams playing at different times but all in all we will stay there again.
July 9, 2014
Rated 5.0 out of 5.0 by TripletFam Family Friendly
The hotel staff was friendly and knowledgeable. The room was perfect for our large family. Breakfast was more than expected.
July 8, 2014
Rated 5.0 out of 5.0 by trailblazer20 Great place to stay
Having said that, the choice of breakfast and quality isn't so good. This comment is specific to Holiday Inn Express.
July 7, 2014
Rated 5.0 out of 5.0 by MAJCPA8 Outstanding Stay!
I had an outstanding three-night stay at this hotel. A fairly new hotel (for hotel standards) or just in outstanding upkeep. Clean rooms. Good value for the price, beautiful indoor swimming pool and Jacuzzi. Excellent free morning breakfast with much variety. Free internet in room. Free newspaper (both local and USA Today). Free parking. There's an exercise room. Close enough to Monterey (only 30 minutes away). Being a IHG Platinum Elite level, I received a free upgraded room. A truly wonderful experience. Couldn't ask for more.
July 5, 2014
Rated 4.0 out of 5.0 by Tina Marie Friendly Service
The staff was very friendly and appeared serious about maintaining a clean and efficient environment for all the guests.
July 2, 2014
Rated 5.0 out of 5.0 by Jimjg2000 Pre-Season Work
I have always enjoyed my stay there in Salinas. The employees are very helpful and kind. Thank You
June 28, 2014
Rated 5.0 out of 5.0 by DD39 Awesome pillows
Great place to stay, a little pricey, but nice. The rooms are spacious and the breakfast was really good. The staff at this hotel are very helpful and friendly. It was close to the ocean and the weather was wonderful.
June 25, 2014
Rated 3.0 out of 5.0 by JustSomeGuy1 Bed not comfortable, Hotel very noisy, 1st staff encountered rude
Bed was not very comfortable, I would recommend they install memory foam toppers! Pillows were very nice though.
I could hear people in the other rooms and in the hall. It was very noisy and disruptive. Overall; I did not sleep well at all.
The thermostat on the wall did not function in connection with the A/C Unit, I had to manually open the A/C Unit panel and operate it there. Fan would not turn off automatically during the night once the desired temperature was reached. I had to get up multiple times during the night to turn it on and off.
We reserved our room under a group rate. When we called to book the room we were made to feel as if they did not want to give us the discounted group rate and the person on the phone acted as if we should feel guilty about the discount.
When we arrived to check in, (9:00pm) the front desk person was on the phone with another staff member who was helping her with the computer. At no point did she acknowledge me or ask me to wait, she just continued to talk on the phone for 10 minutes making me wait. I was the only person in the lobby. Very poor customer service! Once she did help me it only took 60 seconds.
June 25, 2014
Rated 5.0 out of 5.0 by Ming26 Very good condition and great service
We came late in the night but we have to leave very early in the morning. The front desk people were very polite and helpful. The room we got was in an excellent condition, very clean and well furnished. We had a very comfortable/effective sleep, even just a few hours but felt fully recovered. We also enjoyed very much for a wondeful early morning breakfast.
June 24, 2014
Rated 3.0 out of 5.0 by gthe t June 2014 stay
Nice property. Housekeeping problem during stay. Otherwise, a nice property, well kept, excellent breakfast at hotel.
June 18, 2014
Rated 5.0 out of 5.0 by Panda's Dad It what I wanted and needed in a hotel.
My daughter and I were in town for her softball tournament at the Salinas Sports Complex. We needed a place to relax, get cleaned up, sleep, and get a quick breakfast. The Holiday Inn Express was all of that.
The room was clean and well kept, and being that I needed to get her some early rest and in being the middle of June, I really appreciated the curtains that allowed me to darken the room to spite the late evening sun.
We also appreciated the DirectTV in the room, allowing me to find appropriate options for some TV time, and the in-room refrigerator allowed us to chill her Gatorades for the next day.
Finally, the coffee they served with the complimentary breakfast was delicious. I asked, and the server allowed me to fill my thermos on the way out.
The hotel is not fancy, but it was reasonably priced and was everything that I need a hotel to be.
June 18, 2014
Rated 2.0 out of 5.0 by Mr. JCG Hotel needs TLC
I have stayed at other establishments and have experienced less problems than I did with my stay at this location in Salinas, CA. Even though the price was right, the hotel room itself needed some attention. The door lock / key card system rarely worked when it was supposed to which would force me to repeatedly enter my key card before the system would let me in. Beyond frustrating. The drapes did not allow for any privacy and allowed too much sunlight / external lighting into the room. The refrigerator was worthless and did not cool down anything and it also leaked from the bottom. The shower head just slumped and could not be adjusted to suit my needs. It was very effective in making a mess in the bathroom though.
June 17, 2014
Rated 5.0 out of 5.0 by Ronnie 1970 Delightful experience
This Holiday Inn Express had everything we look for in a hotel -
easily accessible from the interstate; located in a safe and quiet area; adequately close to many restaurants; comfortable beds; spacious rooms; quiet; excellent staff and a very good place with sidewalks for my morning walk .Breakfast is not a requirement since we usually only have coffee and muffins. But it was abundantly delicious. Several days after our stay I discovered that I left a new golf shirt in the room. When I called they said it had been turned in along with an iPhone charger, which wasn't ours, and they would Fed Ex it. I mention this because as much as we've traveled over the years, we've left numerous items at different hotels only to call and be told they couldn't find the item. We had our granddaughter with us and woke up the next morning and watched as broccoli was harvested in a field near the hotel. This was most interesting.
June 14, 2014
Rated 5.0 out of 5.0 by "An Asset!" Great Stay!
From Check-In to the Front Desk staff to the Housekeeping staff to the "Large/Lovely" Room to the Extremely "Comfortable" Mattress to the Quick/Accurate Check-Out, it was ALL just very nice and I found it to be a Great Stay! The room was also stylishly decorated, which I truly appreciated!
June 14, 2014
Rated 4.0 out of 5.0 by Clyde T. Decent place to stay. Good value for the money.
Not a 5 star hotel, but a decent place to stay for the price. Morning breakfast was about par for what you would normally get. No unexpected bad surprises. Housekeeping saved my butt; I was in a rush to leave the room and the lady handed me my phone charger (which I would have forgotten). And then as I was half way down the hallway, she came running up to me with my suit bag! What an angel!
The only downside to this hotel is that my business was on the other side of the freeway and the route was a little longer because there was not directly route across the freeway. But that's a small matter that didn't impact where I was to stay.
Another small matter is I had a hard time figuring out how to get the channels on the TV. They have Direct TV and since I don't have cable it was a little difficult for me to navigate through the screens. But that's my fault and not the hotel's.
There is a McDonalds and an In-N-Out Burger just down the block for all you hungry folks.
I would stay there again.
June 11, 2014
Rated 5.0 out of 5.0 by STC 162 Excellent
Everything was wonderful. I really appericate the staff and how they really went out of their way to assit me. I was there for a month on military business. The staff made sure we had breakfast every day early because we would leave at 5am every morning.
June 10, 2014
Rated 5.0 out of 5.0 by waterlogged Could not ask for a more accomendating hotel
Great staff that were easy to work with for late check out and/or anything extra that I needed. The only thing I can complain about is with their direct TV we could not get the SF Giants baseball game. We are die hard fans but even missing the game was forgotten with the exceptional service we received!
June 9, 2014
Rated 5.0 out of 5.0 by Bald60 Very Relaxing and Restful Hotel
Room was very well furnished and laid out. Worked out great for me. Lots of hot water in the shower, Clean and smelled clean, as new not a chemical cover-up. All areas of the hotel were nice, from the carpeting to the wall lighting, etc. Breakfast was in a nice area. Food selection was good and well cooked and presented for use. Staff kept it clean and stocked..
June 3, 2014
Rated 5.0 out of 5.0 by phantom800 Friendly Staff and Quiet
Very nice hotel, Great experience, Will visit again.
June 3, 2014
Rated 5.0 out of 5.0 by Kansas Jayhawk-12 Bed and Dinner
The hotel amenities were nice and the hotel was very clean. However, if needing to use the sofa-pull-out as a bed, be aware that the mattress is very thin, and the springs and fold-bar is uncomfortable throughout the night. Ask for an extra blanket or foam-roll to place under the bottom sheet for padding.
The greeting clerk gave us a strong recommendation for a local dinner restaurant, but when we arrived, the wait was more than one hour. We ended up eating at a nearby restaurant that was mediocre. Ask the clerk whether you need to make a reservation at the most popular restaurant in town.
June 2, 2014
Rated 5.0 out of 5.0 by frankie 1 overall excellent
whole staff made me feel at home and very helpful for all my needs also suggestions where to visit and eat
May 8, 2014
Rated 5.0 out of 5.0 by TexySexy Cozy atmosphere
Comfy bed, very nice room. Friendly staff. Good quality service.
May 5, 2014
Rated 2.0 out of 5.0 by Rocket man Sleep quality
I realize its tough to control your guests - the guest in room 211 (next door to my room 215) was up at 1:30 making all sorts of noise. I didn't call the front desk although I should have. I had a 7:30 am bike race and felt like junk when I got up.
I finished 21st out of 381 racers - with a better nights sleep who knows.......
April 15, 2014