Rated 4.6 out of 5 by 418
Rated 5.0 out of 5.0 by PDG65 Excellent experience from reserving our room to checking out.
I called the Holiday Inn Express & Suites-Airport East in Salt Lake City hoping to get a room that same day and I am so glad I did! Five stars from me to the customer service rep who made my reservation, the front desk employee who said he would do all he could to honor my early check in request and the front desk night staff - you guys epitomize what customer service should be. As for the room itself I couldn't have been more pleased. It was in an excellent location (second floor facing the hotel entrance), clean and very comfortable. Having a Keurig coffee maker in the room and fresh cookies in the lobby made this traveler one happy camper! My flight left too early for me to get in on breakfast, but I don't doubt it would have been pretty good.
Thank you for a pleasant stay - I would definitely stay here again.
May 22, 2016
Rated 5.0 out of 5.0 by traveler traveling travailing traveler
I have stayed at this hotel many times. The staff is very friendly and always ready to help. The breakfast is good to.
May 18, 2016
Rated 5.0 out of 5.0 by martdavi Stay to fly out for business
I have stayed at this motel before and more than once. My wife and I have always been very pleased. We stay here because of flying out for business or vacation out of Salt Lake City. One of the nice options it is to be able to park you vehicle in the lot and they will get you to the airport and pick you up and get you back to the motel. In the past the fee was nominal. This stay I was shocked to find that they had raised their daily parking fee to $10. Since they realized my shock they gave me the past price of $10 for my whole trip which was a week. In the future I might have to consider another motel by the airport with a reasonable parking fee. The parking lots for the airport are much cheaper than $10 per day. In the past this was a very attractive feature for this motel to charge only $10 per week.
May 15, 2016
Rated 5.0 out of 5.0 by cberthold Excellant staff
Overall fantastic stay! I would certainly stay here again if I should return. Loved that I was given a room upgrade!
May 3, 2016
Rated 3.0 out of 5.0 by doggydo Charge
I do not like the way i get charged. They double bille me and it takes several days to get fixed
April 28, 2016
Rated 5.0 out of 5.0 by Raymond2016 Always friendly and quiet
This place is always consistently friendly. The breakfast is excellent and fresh. The parking is very easy and there is always plenty available. It is very quiet at night.
April 25, 2016
Rated 5.0 out of 5.0 by Tammy422 John at the front desk was excellent
John at the front desk was excellent. Very personable and accommodating. We enjoyed our stay because of his great customer service! Thanks again John!!!
April 23, 2016
Rated 5.0 out of 5.0 by FrankFromTX Customary great service at Holiday Inn Express
My wife and I didn't make our last flight home from a leisure get-away and needed a hotel quickly due to the lateness of the hour and an early flight the next morning. This was our first time to stay at this Holiday Inn Express (HIE) but we knew we could depend on the HIE brand in all past experiences. This hotel came through in all aspects as we've come to expect from any Holiday Inn Express.
April 18, 2016