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Rated 4.4 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by EXCELLENT SERVICE WE WERE VERY CONFORTABLE. THANK YOU FOR ALL YOUR CAINES October 15, 2014
Rated 5.0 out of 5.0 by habitaciones amplias y desayuno excelente el personal es muy amable y con atencion rapida, el desayuno caliente y muy completo, las habitaciones amplias y confortables. una estancia muy confortable. con gusto voy a regresar. October 13, 2014
Rated 5.0 out of 5.0 by Great bargain The property is well maintained, the staff is very accommodating, and the rooms are comfortable and quiet. If you are flying out of SA Int'l you are allowed to leave your car in the garage for a specified length of time at no additional charge, and they will take you to your terminal via shuttle. If they are not too busy and/or you are flexible time-wise they will also take you to and pick you up from nearby restaurants. This past trip we had an early flight and asked for a 4:30 AM shuttle pick-up. We pulled away from the hotel at 4:30 sharp. We've stayed here 6-7 times over the years and always been satisfied. October 13, 2014
Rated 5.0 out of 5.0 by room was very clean and comfortable. I made the reservation by phone. The person that I was speaking with was EXTREMELY difficult to understand. I almost hung up the phone and called a different hotel chain. However, my stay at the hotel was excellent. I used to be a mystery shopper and I have evaluated hotels in the past and my stay at this holiday inn express would receive an excellent evaluation. October 10, 2014
Rated 5.0 out of 5.0 by Great room, bed and ambiance!! The staff was friendly and she had my reservation up in seconds. There was no problems and I had my key in less than a minute. I loved the room and it was quiet and comfortable. Thanks October 8, 2014
Rated 4.0 out of 5.0 by Nice Location I was traveling to San Antonio to work on my wedding plans. The location was great, but the beds were not. The beds were small and hard. The only other down side was the room we were in did not have a refrigerator or microwave which made our three day stay a challenge. October 2, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room I can always count on Holiday Inn Express! My room was comfortable and breakfast was good. The front desk help was excellent when I checked in. October 2, 2014
Rated 3.0 out of 5.0 by Noisy Pipes I have stayed at this property numerous times and have always enjoyed my stay. This last time the main issue I had was if a person in an adjacent room flushed their toilet I was able to hear it. I know the pressure toilets are meant to save water but having to hear them being flushed all day/night long was a little annoying. In addition, we had to provide are own waste basket liners since none were provided. I plan on using this property again in the future, just hope the experience is a better one. October 2, 2014
Rated 5.0 out of 5.0 by Close to airport My husband and I stayed at this hotel the night before a flight to Seattle. The employees were very nice and give recognition to Ihg members. The hotel was clean but definitely looks as though it could use some updating, but it was very close to the airport. October 2, 2014
Rated 5.0 out of 5.0 by Relaxing Stay Beds were great and so were the pillows. Check in was quick and staff were very attentive to our needs. Breakfast was great, areas were kept clean an re-stocked promptly. September 29, 2014
Rated 4.0 out of 5.0 by Nice Sleep I arrived very late at night for my stay and needed to use the business center. It was easy to get on the computer and print my travel itinerary, the internet was superfast without slow drag. My sleep was great September 26, 2014
Rated 5.0 out of 5.0 by Excellent Service, Very comfortable and clean room. The service of this hotel is Excellent. The rooms are super clean. Breakfast area is also clean. Highly recommended. September 24, 2014
Rated 5.0 out of 5.0 Fantastic Staff Aaron, Lisa, Veronica, Sabrina, and the poor girl with the short hair whose name I cannot for the life of me remember, were so pleasant. They assisted me with an email scan/fax, and with replenishing supplies in the business centre. In addition, the staff was proactive in offering directions to nearby businesses, and made dining recommendations. They even scheduled the hotel shuttle to pick me up at the car rental lot, and take me to the airport on the morning of my departure. I did forget to mention that the maintenance staff should check room 600's HVAC unit. The air conditioning worked beautifully. But I had run the A/C too high and decided to turn on the heat. The unit emitted a terrible burnt smell and the smoke detector immediately sounded for about five minutes. While I did not witness any smoke when I switched it quickly back from heat to A/C, it should really be checked out for safety reasons. This hotel was immaculate in all ancillary areas, and someone was continuously cleaning; seriously non-stop. I would recommend this property. Overall, I was impressed. September 23, 2014
Rated 5.0 out of 5.0 by SAT Holiday Inn Express Very convenient to early morning departure from SAT with quick shuttle service. Comfortable room and nice breakfast. Will stay again. September 17, 2014
Rated 5.0 out of 5.0 by Good Location Lots of things to do nearby and close to the airport. September 17, 2014
Rated 5.0 out of 5.0 by Pleasant Staff Great airport hotel. Covered gated parking while you are traveling. Request a high floor as you are next to 410 and the airport. Great staff Abbey, Sabrina, Veronica and Lisa were all helpful. Average breakfast but you do have hot items to choose from. Breakfast staff was also helpful. Would stay here again when flying out of SA. September 12, 2014
Rated 5.0 out of 5.0 by Great service! Excellent service here! Everyone is very helpful and courteous. September 11, 2014
Rated 4.0 out of 5.0 by aaa good location good service...small hotel.......mall and airport in less than a mile... good suttle service September 8, 2014
Rated 5.0 out of 5.0 by Atención del personal magnifica. Todos los empleados que me atendieron fueron muy amables. September 8, 2014
Rated 5.0 out of 5.0 by Nice room, quiet Free secure parking, great staff, good local restaurants. September 8, 2014
Rated 5.0 out of 5.0 by Great place to stay before a flight Quiet, clean and very comfortable. Perfect place to stay before an early morning flight. September 6, 2014
Rated 3.0 out of 5.0 by It will do! Not impressed. Furniture was very outdated and needed dusting. The blanket which laid across the beds were not clean and water leaked from the air conditioner unit. It is obvious this is an older facility. The fitness center is very small and closed in. The front desk staff was kind, however, the kitchen staff was not approachable and appeared annoyed and/or stressed. This was a quick, last minute trip. Next time, I will plan to stay at another facility. September 6, 2014
Rated 5.0 out of 5.0 by a better place to stay Over the years we have stayed with Holiday Inn Express for the value, comfort, staff excellence and of course the breakfasts. The San Antonio Airport property provides all we expect from a traveler hotel - and more. Wonderful staff and the entire facility is exceptionally clean. The secure parking (while we are visiting in California and Washington) is a definite advantage. September 4, 2014
Rated 1.0 out of 5.0 by hot room 1st room I was in smelled of cigarette smoke, called 3 times before someone came up to spray (2:00 a.m.). The tub filled with water while taking a shower and the remote did not work. We moved to another room the next day, it was super humid and hot. The carpet was wet and the room never cooled. September 4, 2014
Rated 5.0 out of 5.0 by Great place Everything was great, only thing that could make breakfast better would be real sausage and some Tabasco sause. September 2, 2014
Rated 5.0 out of 5.0 by Best of th Best HI Express SA is my favorite HI Express Hotel. It is a joy to be there from the moment you enter. The employees, accommodations, breakfast are special. Most of all I enjoy the managers reception, the managers participation make it easy to meet and make new friends. HI Express SA is special. September 2, 2014
Rated 5.0 out of 5.0 by Added to my favorites! I started staying at this location due to the convenience to my business. Now I stay there due to the ease of checking in. The quality of the staff and the comfort of the beds... September 2, 2014
Rated 4.0 out of 5.0 by Overall good experience. I have stayed at this Holiday Inn Express before and there is a good possibility that I will stay at this location again. September 2, 2014
Rated 5.0 out of 5.0 by Business in SA Great location. Friendly staff. Pet friendly. Comfortable beds and pillows. Need to move the mini-fridge off the floor. Overall a great place to stay while in SA. August 26, 2014
Rated 5.0 out of 5.0 by HIE Stays I have stayed at various times at this HIE, and have enjoyed restful stays and great breakfasts. The last room I stayed in, room 310, is on the freeway side and it sounded like the window was open all the time. It may just be the way all the rooms on that side sound, but the traffic sounds were a little distracting. Also, the shower didn't work very well. It was hard to get the little toggle to stay up for the shower. Anyway, these are minor things , and, overall, don't impact my decision to stay here. August 24, 2014
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