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Rated 4.4 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 by HIE Stays I have stayed at various times at this HIE, and have enjoyed restful stays and great breakfasts. The last room I stayed in, room 310, is on the freeway side and it sounded like the window was open all the time. It may just be the way all the rooms on that side sound, but the traffic sounds were a little distracting. Also, the shower didn't work very well. It was hard to get the little toggle to stay up for the shower. Anyway, these are minor things , and, overall, don't impact my decision to stay here. August 24, 2014
Rated 5.0 out of 5.0 by GREAT STAY... This location is very nice place to stay and your staff here are very great in customer service. They welcome you when you arrive and thank you for staying at this hotel. August 22, 2014
Rated 5.0 out of 5.0 by Vacation with Grandkids I had a great time the hotel staff was awesome, the room was clean, the breakfast was great, the staff worked hard to make sure breakfast was plentiful, I was new to the city and everytime i got lost I called the hotel and they guided me to my destination, even to New Braunfels for a day of fun August 21, 2014
Rated 5.0 out of 5.0 by Great place to stay in San Antonio I would recommend this hotel to others when traveling to San Antonio. Access to airport August 20, 2014
Rated 3.0 out of 5.0 by smell of smoke We had a none smoking room on the 6th flr. We had the smell of cigarettes coming thru the bathroom vent. we had to keep the bathroom door closed to prevent the entire room from filling with the odor of cigarette. August 20, 2014
Rated 5.0 out of 5.0 by Business stay While my stay was short, I enjoyed the silence I received to sleep in my room. Everything else was met at the standard Holiday Inn experience. August 19, 2014
Rated 4.0 out of 5.0 by Great Staff Great staff. Veronica was great. Hated your TV cable!!! August 17, 2014
Rated 5.0 out of 5.0 by Father/Daughter Road Trip - Excellent sleep stop After a difficult day on the road (flat tire and all that goes with it), we arrived late (1AM) but called ahead at 10pm. Had a great stay and left early. Did not get a chance to use Internet or TV, so know nothing about those. August 14, 2014
Rated 5.0 out of 5.0 by Will stay again I've stayed many times and has always been great. But the last time I stayed I left my cell phone charger. I noticed the next day and phoned them. They located the charger and mailed it to me and I received it the NEXT day. Very grateful to the staff. August 11, 2014
Rated 4.0 out of 5.0 by A little disappointing We booked this room for a four day weekend. I was a little disappointed by how cramped the hotel actually is compared to other Holiday Inn Express hotel's I've stayed at. Breakfast was a joke since it was so packed every morning. Things were tight and sometimes getting a table to eat at was tough. I think they have too many rooms for the small breakfast area that appears to be part of the lobby. Our room and bathroom were very small and cramped. The beds were full size not queens and the carpet always felt damp. I will say that the cleaning service made up for it by always leaving our room very clean and tidy! We basically only used the room to sleep and get ready in. We were rarely there the whole time, so it wasn't a bad experience. Though I would not recommend this hotel for a family, but rather for business travels. August 6, 2014
Rated 5.0 out of 5.0 by el servicio de desayuno muy bueno La calidad de los alimentos así com la amabilidad del personal es excelente. felicidades August 5, 2014
Rated 5.0 out of 5.0 by Great Staff makes this a Great place to stay! Fly in and stay here! The front desk staff here was efficient, friendly, welcoming ... in short Wonderful. Thanks, Sabrina, for helping us feel welcome and taking care of our mixed arrival times. Your contribution to our experience reflects your care for your customers and shows that the upper level management cares enough to find great people for the night shifts at this hotel. July 31, 2014
Rated 5.0 out of 5.0 by vacation other than the maintenance man being rude everything else was great July 31, 2014
Rated 4.0 out of 5.0 by Excelente estancia El hotel muy cómodo y la ubicación excelente.una estancia simplemente excelente July 30, 2014
Rated 4.0 out of 5.0 by Amenities It was nice to be able to check into a room at a place I could leave my car for my trip. The shuttle service was fast - the driver courteous. The room was comfortable and the staff welcoming. The negatives - the towels were worn and "stringy". The two soda machines I tried to get water from were sold out of everything. July 29, 2014
Rated 5.0 out of 5.0 by Very attentive staff and comfortable place to stay This Holiday Inn Express meets or exceeds what I expect from this brand. This particular location is very close to the San Antonio Airport and has a convenient shuttle bus. There is also a large upscale mall about 5 minutes away by car. The property can be a little bit hard to spot from the road so if you are driving to it, look for the Applebee's and the Drury Inn, which are right next door. The rooms are typical of this brand, clean, and well-maintained. They had a happy hour in the lobby in the early evening with salsa, chips, and beer; breakfast in the morning seems just like other Holiday Inn Express fare--cereals; hot selections like eggs and turkey sausage and bacon; juice and coffee. July 29, 2014
Rated 5.0 out of 5.0 by Viaje de una sola noche El viaje fue solo de paso por San Antonio, sin embargo la experiencia fue deliciosa, muchas gracias July 27, 2014
Rated 5.0 out of 5.0 by Thank You Aaron Thank you Aaron for getting us a room for the weekend. Abby and Lisa were also very helpful. Room was good, food was great. As always, we enjoyed our stay at this property, and plan to come back. July 24, 2014
Rated 4.0 out of 5.0 by San Antonio stay Friday, July 18, 2014 Almost all rooms in the area were sold out. When I called, the clerk said that they did have a few rooms available, but they were smoking rooms. I quit smoking many years ago and am very sensitive to cigarette smoke today. It was not as bad as I thought it might be. July 22, 2014
Rated 4.0 out of 5.0 by A Good Experience I found everything to be good and in order with the exception of the wi-fi which we had to sign in every time we tried to log on. I will say this could have been because of the local basketball tournaments we had 5 or 6 teams staying at the hotel. That many teenagers (mostly girls) would put stress on any wi-fi system. July 14, 2014
Rated 5.0 out of 5.0 by Exceeded Expectations I was booked here for a business trip and wasn't really expecting high quality. The staff was extremely attentive and nice and the property was very clean. July 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and location every thing was good except condition of bathroom which doesn't have a fan for ventilation caused a bit bad smell in the room. Further, waste water couldn't drain easily through face washing bowl. Location, staff, and cleanness of room was good. July 11, 2014
Rated 5.0 out of 5.0 by Great Staff Great staff; very friendly. Experienced no problems. July 11, 2014
Rated 2.0 out of 5.0 by An Okay hotel Needed a place to stay near Trinity University. All the hotels near downtown were booked, so we went with this Holiday Inn. Staff was very helpful and friendly. Breakfast was okay - not too bad. The pool was over crowded and looked dirty. Exercise room was small, but good. From our room, we could hear all the noise from the hall as well as the street/freeway noises. Would not stay here again. No microwave or fridge. July 10, 2014
Rated 5.0 out of 5.0 by Great place! I enjoyed my stay here. Was cozy, staff was friendly, great location to walk to resturaunts or the mall and the shuttle to the airport was fairly simple. July 10, 2014
Rated 1.0 out of 5.0 by Noisey Room Noise from the pool area until 3:30am. Complained to the front desk. Nothing was done. July 10, 2014
Rated 5.0 out of 5.0 by great area close to airport This my three time staying and when in san antonio i would stay again ..always get great stay for me July 9, 2014
Rated 5.0 out of 5.0 by Staff Members Staff was very professional and eager to assist any questions. They all had great additudes July 5, 2014
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