Rated 4.4 out of 5 by 76
Rated 2.0 out of 5.0 by taxlax Exception to the Rule
Holiday Inn Express is always our lodging of choice and we're generally not disappointed. This stay was different. Check-in went OK until we saw the room. Our two beds turned out to be a king with filthy bedding; the TV didn't work, the expected refrigerator and microwave were missing, etc. We quickly asked for a room change and it was granted. The second room had two beds and a working TV, but the microwave and refrigerator were still missing. This room was just cold and the two extra blankets we asked for were delivered quickly. The thermostat either difn't work or was VERY slow to adjust.
The final bill indicated a rate higher than what was originally confirmed but the desk clerk made the appropriate changes when the error was pointed out to her.
So, it turns out that the best I can say about this facility is that the location is great and the staff were accomodating. I would not stay in this hotel again nor would I recommend it to others. Overall, we were disappointed.
November 4, 2013
Rated 5.0 out of 5.0 by smallslam13 excedllent plan bathroom for handicapped people.
everything was great, a minor problem with the handicapped room was quickly taken care of. the bathroom was very well planed for people who are not wheelchair bound but need more help and can't safely get into a bathtub. the bed was comfortable and we stay at the holiday inn when we travel because of the handicapped room.
great service. thanks.
October 30, 2013
Rated 5.0 out of 5.0 by Hengar Excellent Stay
I had an Excellent Stay at the Holiday Day Inn Express San Antonio-Airport, and a the shuttle service to the Airport was Very Good.
October 29, 2013
Rated 5.0 out of 5.0 by thelma54 We had a great stay
The staff was great. My husband got the stomache bug while we were there, and could not find anywhere in the hotel to buy any medication for his stomach.
October 29, 2013
Rated 5.0 out of 5.0 by Zuky clean and comfortable
Staff was excellent and the amenities were great. Perfect location to the airport.
October 28, 2013
Rated 1.0 out of 5.0 by LostCustomer Small room and not so clean
Normally, I have had great experiences with Holiday Inn Express. One attraction is the free breakfast that my daughter loves and the consistency of service. This had been the worst experience ever at a Holiday Inn Express. Most of it has to do with the facility. I'm guessing this hotel had been converted from a cheaper motel. The room has no real closet, but rather an external closet. Keep in mind that the room is smaller than normal, and this external closet made it even smaller. Also, the vents in the room are extremely dirty. Our first night there was a little chilly. What seemed to be reasonable is to turn on the heat, but this caused the fire alarm to go off. Also, the bathroom is SMALL. I was a little annoyed that the room wasn't cleaned after the first day of going out. They did make a great service recovery, and cleaned up extremely well. It didn't smell this clean on the first night. If you are wanting a cheap and small room, then this motel is for you. If you are expecting a normal size room, then find another place. Fortunately, there's plenty of other choices.
October 24, 2013
Rated 4.0 out of 5.0 by diskinj1 Suggestions
We have stayed at this location many times over the years.
1. House keepers lowers temp. in rooms to clean the them and never raises them.
2. No digital channels
3 soap bar size are a joke, install liquid soap dispenser in shower.
4. 2nd. time having a slow draining sink.
5. shower tubs are slick, need mats to prevent falls.
6. House keeping running vacuum at 10:00 PM!!!!! to clean halls
7. No difference between soft and hard pillows.
October 21, 2013
Rated 5.0 out of 5.0 by twoseniors 2 nite stay
No complaints from him
Slight complaint from her about freeway noise
Friendly and helpful staff
October 19, 2013
Rated 5.0 out of 5.0 by ProspectsReyes23 Great service
Traveling with a group of 9-10 year old baseball players can be quiet overwhelming for anyone. The staff was able to accommodate the parents and players. Staff even made sure we were all able to hang out in the lobby area with refreshments well into the late night hour! We would definitely stay here again!!
October 10, 2013
Rated 5.0 out of 5.0 by nemw50 very clean room
Courteous and friendly staff. Grounds and public areas very clean. Room clean and furnishings in good shape. Overall a great experience.
October 2, 2013
Rated 1.0 out of 5.0 by StayAway117 Shower is terrible, breakfast is gross
We stayed only not night but the shower is just a joke. It will not totally switch to shower head and half of the water went from faucet to the tub. The free breakfast is even worse. The pancake and bacon taste funny. Be aware that there is no refrigerator in the room.
September 24, 2013
Rated 5.0 out of 5.0 by tennisoldguy66 Everything was just right
I spent Thursday night through Sunday at noon at the Holiday Inn Express - Airport in San Antonio, Texas. I was there for a USTA (tennis) tournament. It was excellent. Never heard a peep from anything the whole time I was in my room for those days. Breakfast was good every day. Staff was always pleasant. Nice place.
September 11, 2013
Rated 5.0 out of 5.0 by LCandKC Well Maintained and Affordable Pricing
The facility was clean, right priced and provided all of the amenities we were looking for. The hotel staff was very friendly and accommodating. The pool and pool area was well maintained. If there is another trip to San Antonio, we'd likely stay here again.
September 2, 2013
Rated 5.0 out of 5.0 by cs01 Clean
We generally stay at Holiday Inn Express' when we travel and this was clean, comfortable, and affordable. Hotel felt very upscale. Easy access. Breakfast was great #sausage, gravy, fruit, etc#
August 28, 2013
Rated 4.0 out of 5.0 by Jeff1980 Good Overnight Stay
Staff is great. Checked in but found the first room wreaked of cigarette smoke and was given another room. No issues with the second room and had a great night's sleep. The breakfast was very well done.
August 25, 2013
Rated 5.0 out of 5.0 by mturn Just what I needed!
What a wonderful comfortable stay I had just before going back home to the Hoosier State. Everything was wonderful. I would definitely stay here again.
August 12, 2013
Rated 2.0 out of 5.0 by Abjboyce Cleanliness
I stay at this property monthly. My stay the first of Augest was the filthiest Holiday Inn room I have ever stayed in.
August 11, 2013
Rated 3.0 out of 5.0 by Linda4227 Convenient location and friendly people
The property is located in a good area and the staff were very friendly. The room was O.K. but the bathroom had a lot to be desired. The vanity was WAY too small and the toilet was so close to the toilet paper that you had to move to get the paper off. There were no trash can liners which isn't very sanitary.
August 10, 2013
Rated 5.0 out of 5.0 by COP9MM Flying out of San Antonio Airport
IF YOU ARE FLYING OUT FROM SAN ANTONIO AIRPORT LIKE ME RECENTELY ON 8-6-13 I GOT A ROOM AT HOLIDAY INN EXPRESS AIRPORT. I DID NOT WANT TO HASSLE AT THE AIRPORT WITH MY CAR SO I WAS ABLE TO LEAVE MY CAR AT THIS HOTEL AND I WAS TAKEN TO THE AIRPORT IN MINUTES. I CALLED THE HOTEL AND THEY PICKED ME UP ALSO IN MINUTES. ONCE ARRIVED BACK AT THE HOTEL WE WERE GIVEN WATER AND SNACKS FREE OF CHARGE. IT COUNTS WHEN YOU JUST CAME FROM A LONG TRIP.
August 6, 2013
Rated 5.0 out of 5.0 by varodogg good service
this is a hotel with all you need to rest, it's near to airport
August 5, 2013
Rated 5.0 out of 5.0 by Seaworldlover Comfortable bed and great service.
Great stay. Comfortable beds and excellent breakfast. Easy access to the interstate. Well worth the price. Will stay there again.
August 4, 2013
Rated 3.0 out of 5.0 by Dalemac56 Noisy & Not Clean
Yellow stain on pillow case made me suspicious of the room's cleanliness immediately. Contacted staff and they apologized. Older hotel and not as clean as I have come to expect for HI Express. No breakfast because of the area for eating was overflowing with people. Whataburger serves a good breakfast though. Everyone was friendly at the front desk. Would stay there again if I was in the area, but probably won't be first choice.
August 2, 2013
Rated 3.0 out of 5.0 by BusinessTravel2013 Comfotable bed and environment.
It was clean and the bed was comfortable. The attendants were very helpful.
July 26, 2013
Rated 5.0 out of 5.0 by Bigwoo57 Very nice
Friendly service. Shuttle service was great. They pick up at airport and select car rental places. The driver was helpful. Rooms were clean and comfortable. Had to catch shuttle at 4:00 AM - it was on time and offered another friendly driver. The stay was excellent.
July 23, 2013
Rated 5.0 out of 5.0 by bobbi832 Service
Great service!! Was met with friendly smile and greeted as a Priority member.
July 14, 2013
Rated 5.0 out of 5.0 by Lutheranmom123 Can't beat the value!
4 of us stayed for nearly a week. Staff is efficient, accommodating, and very friendly. Breakfast was wonderful, many choices, differed slightly each day ( warning, non Texans....salsa everywhere, but usually on the side. Once what I thought was an omelette was egg with a salsa center.....not that there's anything wrong with that). Can't tell you how much money I saved by feeding kids at the hotel. Pool is adequate, some of the vending machines had been vandalized, but surely they'll have that fixed. Wouldn't hesitate to stay there again, and would recommend it anytime.
July 11, 2013
Rated 4.0 out of 5.0 by Vivian1518 July 4th Retreat
One world....Awesome! Great room. Comfortable. Great location.
July 11, 2013
Rated 5.0 out of 5.0 by kstan Service
My gratitude to the staff for accommodating our need for two nights due to early arrival. Rooms were excellent.
Being unfamiliar with San Antonio, the hotel was difficult to find.
July 7, 2013
Rated 5.0 out of 5.0 by melissan GREAT HOTEL
We loved the hotel and the staff very enjoyable stay the only thing I would have preferred is to have queen size beds instead of double.
July 5, 2013
Rated 5.0 out of 5.0 by passingthru Great place to stay
We enjoyed our stay. The staff was very accommodating of our 9 year old giving her treats and water upon our arrival. We were able to arrange a late check out so that we could go swimming in the morning. The next morning there was a line down the hallway for breakfast. The staff set up extra tables, kept the food supplied and even extended breakfast time to make sure everyone was fed. An excellent stay - I would recommend this place to others.
June 28, 2013