Rated 4.4 out of 5 by 87
Rated 5.0 out of 5.0 by Nikki1215 Awesome Stay!!!
From the call to make reservations to the time I walked out of the door after check out....
EVERYTHING was on point. Very clean, nice and neat. No complaints what so ever. The staff was very respectful. The rooms aroma was sweet and fresh. The sheets were crisp and clean, the bathroom was very clean, just the way I like it. No stains on the sheets or towels. The bed was very comfty too. The breakfast was great! I will recommend this hotel to anyone and I will be back!
January 2, 2014
Rated 5.0 out of 5.0 by Marifel Best Hotel in town
Everything was great! The staff was very friendly, accommodating and caring. THANK YOU!!!
One suggestion--- please consider putting a couple of posts with plastic bags outside for people to use to pick up their dog's poops.It is sad that several guests don't have the courtesy to clean after their own pets. Hopefully if you provide the bags outside, the yard will be cleaner.
December 29, 2013
Rated 5.0 out of 5.0 by Misa Welcome back!
We have stayed in this HI Express for years of visits to San Antonio. I will admit I was a little disappointed in the customer service and cleanliness two visits in a row. It wasn't enough to keep me away but it wasn't up to their usual excellence. I said something to the manager at the end of our last visit. He thanked me for my input and said that he wants to hear experiences good or bad to help them improve. Well, either some serious retraining or restaffing has taken place. It was like night and day! They're back to their impeccable customer service and the hotel is a neat as a pin again! Thanks for listening HI Express - San Antonio International Airport! Thanks for putting the guest first and for the excellent stay. We will always come back to you!
December 28, 2013
Rated 5.0 out of 5.0 by HappyTraveler747 Great Airport Service
If you are flying out of the San Antonio Airport this is a great place to stay for you and your vehicle while you are gone. We took advantage of the Park, Stay and Go package and couldn't be more pleased with the service. The shuttles to and from the airport were prompt and drivers were friendly and helpful. I highly recommend the Holiday Inn Express SA Airport !!
December 19, 2013
Rated 5.0 out of 5.0 by Robert43dap Great Location
Last visit was about 5 years ago. Quality and appearance remains top notch. Glad I choose this property again while in San Antonio.
Near great dining and shopping locations if you need to stay in the airport area.
December 18, 2013
Rated 5.0 out of 5.0 by jerrym Great service
Platinum Member. I Was Upgraded To A Beautiful Suite. Everything Was In Order From My Pickup At The Airport ToMy checkin. Sabrina Was Extremely Helpful During My Two Night Stay. Room Was ExtraOrdinary. Loved It.
Very Clean And a Great Value.
I Will Definitely Stay Again.
December 16, 2013
Rated 5.0 out of 5.0 Thank you!
Last minute pick...came over immediately to SAT to pick my wife and I up as well as offered any assistance possible to help out with our short stay. They got us feed with a variety of hot and cold breakfast choices and on our way in style!
December 16, 2013
Rated 5.0 out of 5.0 by BBQjunkie Excellent Service
The entire staff was very welcoming and pleasant. They always made me feel at home. Aaron the manager took time during the evening reception to sit and visit with the hotel guests. He was genuinely interested in who they were and if their stay has met their expectations. Veronica at the front desk was warm and inviting and always had a smile on her face. Check in took less than 5 minutes and was greeted with a complimentary bottle of water and a granola bar.
I do wish the bed was a little softer, however I have come to realize that Holiday Inns come with beds on the firmer side.
December 11, 2013
Rated 5.0 out of 5.0 by jrenee81 comfortable and great service
My experience was great. Room was very clean n homey like. Beds were very comfortable. The restroom area was super clean and lots of towels too. I woukd very much recommend this hotel ti anybody else.
December 2, 2013
Rated 4.0 out of 5.0 by Amz512 Great place to stay.
Being on the road a lot, I enjoy seeing happy friendly faces and this place never disappoints. Hotel is in a great location by airport and you can always count on a great night sleep.
November 19, 2013
Rated 5.0 out of 5.0 by Tom16 Very Nice
Pleased with this property as it was close to our grandchildren.
November 17, 2013
Rated 2.0 out of 5.0 by taxlax Exception to the Rule
Holiday Inn Express is always our lodging of choice and we're generally not disappointed. This stay was different. Check-in went OK until we saw the room. Our two beds turned out to be a king with filthy bedding; the TV didn't work, the expected refrigerator and microwave were missing, etc. We quickly asked for a room change and it was granted. The second room had two beds and a working TV, but the microwave and refrigerator were still missing. This room was just cold and the two extra blankets we asked for were delivered quickly. The thermostat either difn't work or was VERY slow to adjust.
The final bill indicated a rate higher than what was originally confirmed but the desk clerk made the appropriate changes when the error was pointed out to her.
So, it turns out that the best I can say about this facility is that the location is great and the staff were accomodating. I would not stay in this hotel again nor would I recommend it to others. Overall, we were disappointed.
November 4, 2013
Rated 5.0 out of 5.0 by smallslam13 excedllent plan bathroom for handicapped people.
everything was great, a minor problem with the handicapped room was quickly taken care of. the bathroom was very well planed for people who are not wheelchair bound but need more help and can't safely get into a bathtub. the bed was comfortable and we stay at the holiday inn when we travel because of the handicapped room.
great service. thanks.
October 30, 2013
Rated 5.0 out of 5.0 by Hengar Excellent Stay
I had an Excellent Stay at the Holiday Day Inn Express San Antonio-Airport, and a the shuttle service to the Airport was Very Good.
October 29, 2013
Rated 5.0 out of 5.0 by thelma54 We had a great stay
The staff was great. My husband got the stomache bug while we were there, and could not find anywhere in the hotel to buy any medication for his stomach.
October 29, 2013
Rated 5.0 out of 5.0 by Zuky clean and comfortable
Staff was excellent and the amenities were great. Perfect location to the airport.
October 28, 2013
Rated 1.0 out of 5.0 by LostCustomer Small room and not so clean
Normally, I have had great experiences with Holiday Inn Express. One attraction is the free breakfast that my daughter loves and the consistency of service. This had been the worst experience ever at a Holiday Inn Express. Most of it has to do with the facility. I'm guessing this hotel had been converted from a cheaper motel. The room has no real closet, but rather an external closet. Keep in mind that the room is smaller than normal, and this external closet made it even smaller. Also, the vents in the room are extremely dirty. Our first night there was a little chilly. What seemed to be reasonable is to turn on the heat, but this caused the fire alarm to go off. Also, the bathroom is SMALL. I was a little annoyed that the room wasn't cleaned after the first day of going out. They did make a great service recovery, and cleaned up extremely well. It didn't smell this clean on the first night. If you are wanting a cheap and small room, then this motel is for you. If you are expecting a normal size room, then find another place. Fortunately, there's plenty of other choices.
October 24, 2013
Rated 4.0 out of 5.0 by diskinj1 Suggestions
We have stayed at this location many times over the years.
1. House keepers lowers temp. in rooms to clean the them and never raises them.
2. No digital channels
3 soap bar size are a joke, install liquid soap dispenser in shower.
4. 2nd. time having a slow draining sink.
5. shower tubs are slick, need mats to prevent falls.
6. House keeping running vacuum at 10:00 PM!!!!! to clean halls
7. No difference between soft and hard pillows.
October 21, 2013
Rated 5.0 out of 5.0 by twoseniors 2 nite stay
No complaints from him
Slight complaint from her about freeway noise
Friendly and helpful staff
October 19, 2013
Rated 5.0 out of 5.0 by ProspectsReyes23 Great service
Traveling with a group of 9-10 year old baseball players can be quiet overwhelming for anyone. The staff was able to accommodate the parents and players. Staff even made sure we were all able to hang out in the lobby area with refreshments well into the late night hour! We would definitely stay here again!!
October 10, 2013
Rated 5.0 out of 5.0 by nemw50 very clean room
Courteous and friendly staff. Grounds and public areas very clean. Room clean and furnishings in good shape. Overall a great experience.
October 2, 2013
Rated 1.0 out of 5.0 by StayAway117 Shower is terrible, breakfast is gross
We stayed only not night but the shower is just a joke. It will not totally switch to shower head and half of the water went from faucet to the tub. The free breakfast is even worse. The pancake and bacon taste funny. Be aware that there is no refrigerator in the room.
September 24, 2013
Rated 5.0 out of 5.0 by tennisoldguy66 Everything was just right
I spent Thursday night through Sunday at noon at the Holiday Inn Express - Airport in San Antonio, Texas. I was there for a USTA (tennis) tournament. It was excellent. Never heard a peep from anything the whole time I was in my room for those days. Breakfast was good every day. Staff was always pleasant. Nice place.
September 11, 2013
Rated 5.0 out of 5.0 by LCandKC Well Maintained and Affordable Pricing
The facility was clean, right priced and provided all of the amenities we were looking for. The hotel staff was very friendly and accommodating. The pool and pool area was well maintained. If there is another trip to San Antonio, we'd likely stay here again.
September 2, 2013
Rated 5.0 out of 5.0 by cs01 Clean
We generally stay at Holiday Inn Express' when we travel and this was clean, comfortable, and affordable. Hotel felt very upscale. Easy access. Breakfast was great #sausage, gravy, fruit, etc#
August 28, 2013
Rated 4.0 out of 5.0 by Jeff1980 Good Overnight Stay
Staff is great. Checked in but found the first room wreaked of cigarette smoke and was given another room. No issues with the second room and had a great night's sleep. The breakfast was very well done.
August 25, 2013
Rated 5.0 out of 5.0 by mturn Just what I needed!
What a wonderful comfortable stay I had just before going back home to the Hoosier State. Everything was wonderful. I would definitely stay here again.
August 12, 2013
Rated 2.0 out of 5.0 by Abjboyce Cleanliness
I stay at this property monthly. My stay the first of Augest was the filthiest Holiday Inn room I have ever stayed in.
August 11, 2013
Rated 3.0 out of 5.0 by Linda4227 Convenient location and friendly people
The property is located in a good area and the staff were very friendly. The room was O.K. but the bathroom had a lot to be desired. The vanity was WAY too small and the toilet was so close to the toilet paper that you had to move to get the paper off. There were no trash can liners which isn't very sanitary.
August 10, 2013
Rated 5.0 out of 5.0 by COP9MM Flying out of San Antonio Airport
IF YOU ARE FLYING OUT FROM SAN ANTONIO AIRPORT LIKE ME RECENTELY ON 8-6-13 I GOT A ROOM AT HOLIDAY INN EXPRESS AIRPORT. I DID NOT WANT TO HASSLE AT THE AIRPORT WITH MY CAR SO I WAS ABLE TO LEAVE MY CAR AT THIS HOTEL AND I WAS TAKEN TO THE AIRPORT IN MINUTES. I CALLED THE HOTEL AND THEY PICKED ME UP ALSO IN MINUTES. ONCE ARRIVED BACK AT THE HOTEL WE WERE GIVEN WATER AND SNACKS FREE OF CHARGE. IT COUNTS WHEN YOU JUST CAME FROM A LONG TRIP.
August 6, 2013