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Rated 4.4 out of 5 by 124 reviewers.
Rated 2.0 out of 5.0 by An Okay hotel Needed a place to stay near Trinity University. All the hotels near downtown were booked, so we went with this Holiday Inn. Staff was very helpful and friendly. Breakfast was okay - not too bad. The pool was over crowded and looked dirty. Exercise room was small, but good. From our room, we could hear all the noise from the hall as well as the street/freeway noises. Would not stay here again. No microwave or fridge. July 10, 2014
Rated 5.0 out of 5.0 by Great place! I enjoyed my stay here. Was cozy, staff was friendly, great location to walk to resturaunts or the mall and the shuttle to the airport was fairly simple. July 10, 2014
Rated 1.0 out of 5.0 by Noisey Room Noise from the pool area until 3:30am. Complained to the front desk. Nothing was done. July 10, 2014
Rated 5.0 out of 5.0 by great area close to airport This my three time staying and when in san antonio i would stay again ..always get great stay for me July 9, 2014
Rated 5.0 out of 5.0 by Staff Members Staff was very professional and eager to assist any questions. They all had great additudes July 5, 2014
Rated 5.0 out of 5.0 by Great place and staff Great location and building. Always clean and neat, I have stayed here several times. The staff is the greatest and always friendly. I will always stay here when in the area. June 28, 2014
Rated 5.0 out of 5.0 by great service pleased with the overall services of Holiday Inn. We took seven mentally disabled individuals, along with three staff, and they all had a wonderful experience. June 26, 2014
Rated 3.0 out of 5.0 by Old hotel with a facelift on the outside. made to look new Old hotel with a facelift on the outside. On the outside it was made to look new. June 26, 2014
Rated 4.0 out of 5.0 by Buen Alojamiento Buen Hotel, buena ubicación, quizás las habitaciones que dan a la calle podrían buscar mas aislamiento al ruido. En general bien. June 24, 2014
Rated 4.0 out of 5.0 by Good Property The location and staff were excellent. The breakfast was also great for a Holiday Inn Express. I wish they had grits :-) but that is a wish list note, not a complaint. The parking deck was convenient and the hotel was busy yet still quiet. I will recommend this location. I will return on my next trip to the area. June 21, 2014
Rated 2.0 out of 5.0 by Not a good first choice I've been using Holiday Inn and Holiday Inn Express for over 7 years and have been a platinum member for years. I arrived at the hotel on a Sunday night 11:30 pm after a long flight and the hotel looked to be okay from the outside. I walked in and the staff was dressed sloppy and my room was dark and hot. 95% of the Holiday Inn properties I stay at always have the light on and the A/C or Heat on to make it as comfortable as possible. This room was dated and I will not stay at this property again. June 20, 2014
Rated 4.0 out of 5.0 by convenient and friendly We were looking for a place close to the airport and this is very close. They treat their IHG Rewards members very well with a wine/beer/soda reception. Very friendly staff. June 19, 2014
Rated 5.0 out of 5.0 by Quick trip I stayed one night and was very tired after traveling 10 hours. There was some noise from other guests for a while but either I was very tired or they quitened for my rest. Ther hotel is close to 410 and that traffic got quite after a later time. I enjoyed my rest and overall stay. June 19, 2014
Rated 5.0 out of 5.0 by Very friendly and welcoming staff The staff made us feel like they were happy to have us there. The IHG Club reception was a wonderful treat. Nothing like a glass of wine to unwind after a long trip! June 16, 2014
Rated 5.0 out of 5.0 by great stay great place to stay when you are flying out early the next morning. staff friendly, shuttle on time; parking great. June 15, 2014
Rated 5.0 out of 5.0 by Had a great time For a very weary traveler coming in off a too-long day, the staff was very friendly, got me checked in VERY quickly, and got me to a comfortable, sleep-friendly room in the shortest time possible. Breakfast was good, and the environment was extremely pleasant overall. The location is quite good near a major local Mall and the Airport. June 14, 2014
Rated 4.0 out of 5.0 by Friendly Staff Nice hotel, friendly staff, but needs updating. Room furniture is clean, but looks like it's from the 70's and the carpet is a little worn as well. It just needs a little TLC and this could be a very nice hotel. June 12, 2014
Rated 5.0 out of 5.0 by 1 night stay at Holiday Inn Express I only stayed 1 night however I would stay again when I go to San Antonio, I think the staff was extremely helpful and pleasant. From the shuttle service to the front desk they made my life a little easier getting to and from airport. June 9, 2014
Rated 5.0 out of 5.0 by Comfortable accommodations Enjoyed my stay. The food was good, the beds were comfortable and quiet. The facility was clean and well tended to. June 6, 2014
Rated 5.0 out of 5.0 by Comfortable stay The staff was friendly and ultra courteous. Room was always clean and well maintained. June 4, 2014
Rated 5.0 out of 5.0 by Great service I love every visit I have to San Antonio. I always stay here - the staff are great. They go the extra mile to help you. Will be back. May 27, 2014
Rated 5.0 out of 5.0 by Great location! We have stayed here before and will again, since our grandchildren are within a few miles. Wish they would bring back the waffles, the pancakes taste like they have a layer of plastic on both sides. May 15, 2014
Rated 5.0 out of 5.0 by San Antonio Lodging Hotel clean, neat, and with friendly staff. Breakfast fare is average, but ample Only problem was that thermostat did not respond to adjustment. Room was not as cool as I would have liked. March 31, 2014
Rated 4.0 out of 5.0 by Great Front Desk Maybe the nicest front desk I have ever experienced. Breakfast can be very confusing with such a large hotel / free breakfast, but the staff worked very hard. Would stay here again and again! March 26, 2014
Rated 2.0 out of 5.0 by Alamo Remembered My family and I did not enjoy the stay here it was very un-Holiday Inn. All the signs and notices said Holiday Inn but the comfort you come to expect and the quality were far and away NOT. I understand that some of the properties are going to be independently owned but there is and must be a higher standard regardless, I became a Priority Club member because I had a great experience when I stayed at Holiday Inn Express. My work requires me to travel the world and no matter where I would go I would try to find a IHG property but this was not one I recommend, maybe in the future it could rise to the level we expect but for now I have to rate it low because I have seen what IHG offers. If more detail regarding my stay would help please feel free to email me. March 19, 2014
Rated 5.0 out of 5.0 by One of the best! This continues to be our favorite HIE. Great location for us; by far the best breakfast; wonderful staff; very clean and well maintained. March 18, 2014
Rated 5.0 out of 5.0 by Front desk help was excelent I have chosen this hotel throughout the many years my wife and I have visited Europe and Africa. The parking facilities are a great asset for long term travelers. Next trip is Spain and the Holiday Inn will be my choice. March 12, 2014
Rated 3.0 out of 5.0 by Platinum Elite member and got a beat up old room with lumpy beds and no fridge. Holiday Inn next door is much better property. March 10, 2014
Rated 5.0 out of 5.0 by Excellent facilities and Staff Just finished 2 months at HI Express Airport in San Antonio. It was pure pleasure .The Manager has assembled an outstanding staff. Everyone at the hotel worked to make my stay enjoyable and it was. The Manager and his Assistant are actively engaged with the customers making sure everything is just right. This is the best hotel service I have ever received. What a great place to stay. March 7, 2014
Rated 4.0 out of 5.0 by HI Express - San Antonio Airport Overall nice stay. Location a little tricky at first to get to. Clean room and nice staff. Would stay here again if/ when needing to do business in this part of San Antonio. February 26, 2014
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