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Rated 4.5 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by Front desk help was excelent I have chosen this hotel throughout the many years my wife and I have visited Europe and Africa. The parking facilities are a great asset for long term travelers. Next trip is Spain and the Holiday Inn will be my choice. March 12, 2014
Rated 3.0 out of 5.0 by Platinum Elite member and got a beat up old room with lumpy beds and no fridge. Holiday Inn next door is much better property. March 10, 2014
Rated 5.0 out of 5.0 by Excellent facilities and Staff Just finished 2 months at HI Express Airport in San Antonio. It was pure pleasure .The Manager has assembled an outstanding staff. Everyone at the hotel worked to make my stay enjoyable and it was. The Manager and his Assistant are actively engaged with the customers making sure everything is just right. This is the best hotel service I have ever received. What a great place to stay. March 7, 2014
Rated 4.0 out of 5.0 by HI Express - San Antonio Airport Overall nice stay. Location a little tricky at first to get to. Clean room and nice staff. Would stay here again if/ when needing to do business in this part of San Antonio. February 26, 2014
Rated 5.0 out of 5.0 by Nice room and great service I really enjoy staying with you. The service was excellent and room was very clean. The bathroom was clean. During breakfast there was a lady helping us and serving coffee at the table. February 25, 2014
Rated 5.0 out of 5.0 by Great Experience and Value I have been staying at this hotel in and out for over a month. Every time I come in I am greeted with a smile. The whole staff is great and they go out of their way to make sure you are comfortable. The proximity to the Mall, Restaurants, movie theater, and airport is a plus. Some of the things that takes this hotel to the next level is their complementary shuttle service, delicious breakfast and unique attention to their guest needs. . February 12, 2014
Rated 5.0 out of 5.0 by Great stay Stayed as a guest, and my stay was paid for. Staff was great and rooms and building were well maintained and very clean. Would stay again. February 12, 2014
Rated 4.0 out of 5.0 by Room was clean/bed was comfortable/accomodation were good! I had nice stay and would stay there again. I would recommend it to others! February 9, 2014
Rated 4.0 out of 5.0 by Female business traveler Staff was really helpful and friendly. I asked if they knew where a certain location was and they immediately mapquested it for me and printed the directions out. I was in the area for business and traveling alone and I felt very safe in the hotel. Loved the available gym area and secured parking. I would stay here again. February 4, 2014
Rated 5.0 out of 5.0 by Staff very helpful Desk person,Aaron,very kind and helpful at checkin. I asked for a low room because I like to use stairs. He took care of it. February 2, 2014
Rated 5.0 out of 5.0 by Aaron and his Staff were So Friendly!!! Aaron, Greeted us and checked us in and took care of us right away and discovered he was the GM... As we stayed there discovered the complete staff was super! Thank you for the high standard of service!! February 1, 2014
Rated 5.0 out of 5.0 by Awesome Stay!!! From the call to make reservations to the time I walked out of the door after check out.... EVERYTHING was on point. Very clean, nice and neat. No complaints what so ever. The staff was very respectful. The rooms aroma was sweet and fresh. The sheets were crisp and clean, the bathroom was very clean, just the way I like it. No stains on the sheets or towels. The bed was very comfty too. The breakfast was great! I will recommend this hotel to anyone and I will be back! January 2, 2014
Rated 5.0 out of 5.0 by Best Hotel in town Everything was great! The staff was very friendly, accommodating and caring. THANK YOU!!! One suggestion--- please consider putting a couple of posts with plastic bags outside for people to use to pick up their dog's poops.It is sad that several guests don't have the courtesy to clean after their own pets. Hopefully if you provide the bags outside, the yard will be cleaner. Thank you. December 29, 2013
Rated 5.0 out of 5.0 by Welcome back! We have stayed in this HI Express for years of visits to San Antonio. I will admit I was a little disappointed in the customer service and cleanliness two visits in a row. It wasn't enough to keep me away but it wasn't up to their usual excellence. I said something to the manager at the end of our last visit. He thanked me for my input and said that he wants to hear experiences good or bad to help them improve. Well, either some serious retraining or restaffing has taken place. It was like night and day! They're back to their impeccable customer service and the hotel is a neat as a pin again! Thanks for listening HI Express - San Antonio International Airport! Thanks for putting the guest first and for the excellent stay. We will always come back to you! December 28, 2013
Rated 5.0 out of 5.0 by Great Airport Service If you are flying out of the San Antonio Airport this is a great place to stay for you and your vehicle while you are gone. We took advantage of the Park, Stay and Go package and couldn't be more pleased with the service. The shuttles to and from the airport were prompt and drivers were friendly and helpful. I highly recommend the Holiday Inn Express SA Airport !! December 19, 2013
Rated 5.0 out of 5.0 by Great Location Last visit was about 5 years ago. Quality and appearance remains top notch. Glad I choose this property again while in San Antonio. Near great dining and shopping locations if you need to stay in the airport area. December 18, 2013
Rated 5.0 out of 5.0 by Great service Platinum Member. I Was Upgraded To A Beautiful Suite. Everything Was In Order From My Pickup At The Airport ToMy checkin. Sabrina Was Extremely Helpful During My Two Night Stay. Room Was ExtraOrdinary. Loved It. Very Clean And a Great Value. I Will Definitely Stay Again. December 16, 2013
Rated 5.0 out of 5.0 Thank you! Last minute pick...came over immediately to SAT to pick my wife and I up as well as offered any assistance possible to help out with our short stay. They got us feed with a variety of hot and cold breakfast choices and on our way in style! December 16, 2013
Rated 5.0 out of 5.0 by Excellent Service The entire staff was very welcoming and pleasant. They always made me feel at home. Aaron the manager took time during the evening reception to sit and visit with the hotel guests. He was genuinely interested in who they were and if their stay has met their expectations. Veronica at the front desk was warm and inviting and always had a smile on her face. Check in took less than 5 minutes and was greeted with a complimentary bottle of water and a granola bar. I do wish the bed was a little softer, however I have come to realize that Holiday Inns come with beds on the firmer side. December 11, 2013
Rated 5.0 out of 5.0 by comfortable and great service My experience was great. Room was very clean n homey like. Beds were very comfortable. The restroom area was super clean and lots of towels too. I woukd very much recommend this hotel ti anybody else. December 2, 2013
Rated 4.0 out of 5.0 by Great place to stay. Being on the road a lot, I enjoy seeing happy friendly faces and this place never disappoints. Hotel is in a great location by airport and you can always count on a great night sleep. November 19, 2013
Rated 5.0 out of 5.0 by Very Nice Pleased with this property as it was close to our grandchildren. November 17, 2013
Rated 2.0 out of 5.0 by Exception to the Rule Holiday Inn Express is always our lodging of choice and we're generally not disappointed. This stay was different. Check-in went OK until we saw the room. Our two beds turned out to be a king with filthy bedding; the TV didn't work, the expected refrigerator and microwave were missing, etc. We quickly asked for a room change and it was granted. The second room had two beds and a working TV, but the microwave and refrigerator were still missing. This room was just cold and the two extra blankets we asked for were delivered quickly. The thermostat either difn't work or was VERY slow to adjust. The final bill indicated a rate higher than what was originally confirmed but the desk clerk made the appropriate changes when the error was pointed out to her. So, it turns out that the best I can say about this facility is that the location is great and the staff were accomodating. I would not stay in this hotel again nor would I recommend it to others. Overall, we were disappointed. November 4, 2013
Rated 5.0 out of 5.0 by excedllent plan bathroom for handicapped people. everything was great, a minor problem with the handicapped room was quickly taken care of. the bathroom was very well planed for people who are not wheelchair bound but need more help and can't safely get into a bathtub. the bed was comfortable and we stay at the holiday inn when we travel because of the handicapped room. great service. thanks. October 30, 2013
Rated 5.0 out of 5.0 by Excellent Stay I had an Excellent Stay at the Holiday Day Inn Express San Antonio-Airport, and a the shuttle service to the Airport was Very Good. October 29, 2013
Rated 5.0 out of 5.0 by We had a great stay The staff was great. My husband got the stomache bug while we were there, and could not find anywhere in the hotel to buy any medication for his stomach. October 29, 2013
Rated 5.0 out of 5.0 by clean and comfortable Staff was excellent and the amenities were great. Perfect location to the airport. October 28, 2013
Rated 1.0 out of 5.0 by Small room and not so clean Normally, I have had great experiences with Holiday Inn Express. One attraction is the free breakfast that my daughter loves and the consistency of service. This had been the worst experience ever at a Holiday Inn Express. Most of it has to do with the facility. I'm guessing this hotel had been converted from a cheaper motel. The room has no real closet, but rather an external closet. Keep in mind that the room is smaller than normal, and this external closet made it even smaller. Also, the vents in the room are extremely dirty. Our first night there was a little chilly. What seemed to be reasonable is to turn on the heat, but this caused the fire alarm to go off. Also, the bathroom is SMALL. I was a little annoyed that the room wasn't cleaned after the first day of going out. They did make a great service recovery, and cleaned up extremely well. It didn't smell this clean on the first night. If you are wanting a cheap and small room, then this motel is for you. If you are expecting a normal size room, then find another place. Fortunately, there's plenty of other choices. October 24, 2013
Rated 4.0 out of 5.0 by Suggestions We have stayed at this location many times over the years. 1. House keepers lowers temp. in rooms to clean the them and never raises them. 2. No digital channels 3 soap bar size are a joke, install liquid soap dispenser in shower. 4. 2nd. time having a slow draining sink. 5. shower tubs are slick, need mats to prevent falls. 6. House keeping running vacuum at 10:00 PM!!!!! to clean halls 7. No difference between soft and hard pillows. October 21, 2013
Rated 5.0 out of 5.0 by 2 nite stay No complaints from him Slight complaint from her about freeway noise Friendly and helpful staff October 19, 2013
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