Rated 3.7 out of 5 by 149
Rated 4.0 out of 5.0 by info4jki SAT
My experience at the Holiday Inn San Antonio Airport was very good. The staff was very polite and made me feel welcome. I will use this hotel again when I am in San Antonio.
August 25, 2014
Rated 4.0 out of 5.0 by mickey53 good location
close to the airport and dining. access in and out was very easy. traffic was busy at rush hour but the rest of the day was good. I made several trips in and out of the hotel per day with no problem. my room was cleaned without any interruptions to me they worked around my time frame.
August 25, 2014
Rated 5.0 out of 5.0 by LUVFlyer Excellent Customer Service
I stayed in San Antonio recently for business and was pleasantly surprised at the upgrades in the rooms at this airport Holiday Inn. Electrical outlets EVERYWHERE!!! A fridge and microwave too.
The beds were very comfortable also.
All of these improvements were very nice to find and appreciated. However, what really set this visit apart was the level of customer service.
The front desk was very helpful and accommodating in changing my room due to a minor problem with the TV (I didn't want to wait for someone to come up and fix it).
The service from the property's GM, Austin, was above and beyond. He personally reunited me with some important items that I had left during my stay. Truly a life-saver!
Thank you, Austin. I look forward to my next stay at your hotel!
August 21, 2014
Rated 5.0 out of 5.0 by tcbjr Well trained staff!
Austin, Josh and the entire staff, excellent guest rapport. Quick to accommodate any requests. Recently stayed there for 18 weeks on business.
August 18, 2014
Rated 4.0 out of 5.0 by Houston mom Good experience, friendly staff.
We were in this hotel for one night only with two kiddos. All the staff we spoke to were extremely helpful and friendly. Property and room were clean. Breakfast was included in the package, and it was nice to have something hot the next morning and not fast food. We would stay there again.
August 18, 2014
Rated 2.0 out of 5.0 by ACERMAN NOT HAPPY!
I am a pilot for a very prominent company, and my rest is very important to me. I DO understand that the hotel is going through renovations, but the workers should NOT be starting beFORE 8am with Jackhammers and other very loud equipment. Also my room only had two bath towels, and no other towels at all, the shower had not been cleaned, and there was a used towel crumpled up in the corner of the counter. Breakfast was however very good, as were the staff in the restaurant. I would be willing to give this hotel one more shot after the construction is over. I do realize that some of the cleaning staff are not as thorough as others. This is NOT the first hotel by far that has had inadequately cleaned rooms, but this IS unacceptable, so I do hope that after reading this review, management will look into this situation. Thank You
August 17, 2014
Rated 1.0 out of 5.0 by rodrigodirector Double Charge
I received a double charge on my stay! unable to have some responsibility from the hotel. still trying to communicate with them but there is no one responsible! Hotel is conveniently located and staff is attentive.
August 15, 2014
Rated 5.0 out of 5.0 by RK14 Great Hotel
Great location near the airport with lots of dining options around close. Secure and quiet. Will use this hotel next time we have an early flight out of San Antonio.
The manager looked at our reservation when we checked in and change it from 2 double beds to a single King which was very nice.
August 13, 2014