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Rated 4.1 out of 5 by 185 reviewers.
Rated 2.0 out of 5.0 Disappointing This Holiday Inn was a complete disappointment except for just ONE staff member, Monica (breakfast). When checking in, there was one person ahead of us and Monique (desk clerk) kept complaining about how hungry and tired she was to the person she was checking in as well as any other guests who happened to pass by. Making eye contact, I was trying to convey that we were tired from driving and just wanted to check in hoping she would shorten her personal conversation. When she finally got to us, she reiterated her same conversation. Finally, I just told her we were tired and hungry and she moved along. When asked about a place to eat, she suggested the diner next door. It was closed. After grabbing a bite somewhere else, we returned to the hotel only to find someone screaming and cursing out front while having a phone conversation. There was also a vagrant sleeping on the sidewalk next to the property. Parking is terrible! We couldn't find a spot the second night and a staff member had us park blocking another car. Poor water pressure for showering and no toilet paper! When speaking to the manager, we were supposed to get bonus points, but if we did, I don't see them! July 29, 2014
Rated 3.0 out of 5.0 by Vacation Needed I know the hotel was a historical landmark but there is no excuse for the electrical plugs not working properly. A number of them I had to move around to get a working connection. Also the light over the mirror bathroom was inadequate lighting to really see what you are doing. Kick up the wattage please. July 28, 2014
Rated 3.0 out of 5.0 by The bed was amazing, as well as the food. That's about it. The downfalls unfortunately were, the parking set up along the side Of the hotel. EXTREMELY tight fit. No turn around. Only could go In reverse to get out. The front desk lady kept checking me in under a different person, which kept saying I booked on hotels.com. I did not. I even had a confirmation #, and spoke with someone named Barbie through the # for Holiday Inn. The lady kept telling me they had no one named Barbie. My room wasn't ready. They had no king beds. All in which I was told through Barbie I had, through Holiday Inn, NOT hotels.com. She gave me the form to sign, it wasn't my name. But my address. She did apologize after several minutes of me repeating to her I did NOT Book on hotels.com. She said she put someone's else's name down. I did ask her if my card was charged twice. She said no. I did get my early check in, with my king bed, a I was told I was from Barbie. Also, the water pressure was awful. It literally was coming out like a gardening water can. The bathroom sink had more water pressure. The maid also said they were out of laundry bags. She gave me a bag she found in a stock room which was from retail store someone there had used. The food was delicious. The poor employees were doing a great job trying to keep up with restocking the food. It was very busy. They ran out of coffee twice. They did do a really good job. The bed and pillows were heaven! The room was beautiful! July 23, 2014
Rated 2.0 out of 5.0 by off the beaten path If you don't mind walking and musty smells, this hotel is ok. It is overpriced for the location and the age of the hotel. July 23, 2014
Rated 4.0 out of 5.0 by great place to sleep everything was nice just the parking is bad an long walk to riverwalk July 15, 2014
Rated 5.0 out of 5.0 by Great staff and convenient location Great place to stay for a reasonable price. Staff was very helpful and courteous. Close to the riverwalk area and plenty of restaurant options. July 7, 2014
Rated 5.0 out of 5.0 by Another Good Expreience I stayed here before and have been treated to multiple good experiences with this property. July 6, 2014
Rated 5.0 out of 5.0 by Excellent location and value First time to stay here - interesting historic building (former jail). On-site parking was nice, and the trolley stop is only 1/2 block away, easy to hop on and explore San Antonio. Small "boutique" type hotel, very nice rooms and beds. Easy walk to to the Riverwalk and rest of downtown (if its the usual Texas hot, take the trolleys). Nice and quiet, away from the crowded area of downtown. July 5, 2014
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