Rated 4.0 out of 5 by 140
Rated 1.0 out of 5.0 by D...Me Couldn't wait to CHECK OUT!
If sleep is what you expect in a hotel DO NOT STAY AT THE H.I.E. Riverwalk!
I will clarify that ALL staff was (or attempted to be) as helpful as possible EXCEPT FOR THE MANAGER, who seemed not to care at all about our concerns regarding noise in the hotel. Eric was VERY disrespectful & would not even stand up & look at us while talking when we were trying to find a resolution to the problem. . . people creating too much noise by letting (automatically closing) doors SLAM SHUT (both guests and employees). Also had to deal with: people using exercise room before (5:30am) and after (11pm) posted hours (that door lock is not on a timer), people congregating in hallway after late night partying - obviously drunk & quite disorderly.
Note this is an old historic building & the AC units are not on outside walls - no fresh air can get into your room, because they also prohibit you from opening the old windows. This was a problem when the AC unit started dripping water on our electric/electronic/computer connections. Maintenance took >4 hours to replace the unit - we could not use our room during that time.
This door locking/closing problem can easily be fixed by a small mechanical adjustment (or, God Forbid: instructing guests to be courteous of others) - if only the Management cared about such things! But, hey, once they have your money - what do they care!
Have NEVER experienced problems like this at any H I E, but certainly can't be sure it won't happen again at another location.
February 27, 2014
Rated 5.0 out of 5.0 by Amanda RC unique history and excellent service
I really enjoyed my stay here. The rooms were a little dated but clean and honestly the best shower i have had in a while. We stayed there in February and the pool and hottub were so warmthis hotel is within walking distance of most attractions . The best part of our hotel experience was twofold. One was the excellent staff, kind courteous and friendly. (Eric, Adrian, and monica especially) .two is the history behind this particular building...fascinating. all in all if i ever return to San Antonio I will definitely be booking the holiday inn express on camaron street
February 26, 2014
Rated 4.0 out of 5.0 by Aggie84 Comfortable room and great location
I have stayed here several times on business. Friendly service, good food and great location. Just a few blocks from the riverwalk.
February 15, 2014
Rated 5.0 out of 5.0 by dava12 great staff
Eric was especially helpful in referring 2 great restaurants. His suggestion to try Dough's Pizza was a pleasant experience for my husband on his birthday. Eric is an asset to your organization. Don't lose him.
February 13, 2014
Rated 5.0 out of 5.0 by Chicago1964 Cold Trip to San Antonio
We spent 6 nights at this property and it was a great stay. The staff was wonderful especially Eric, Monique, Simon and the woman who prepares breakfast (I did not catch her name). The older gentleman who works overnight could take a lesson from them and learn to smile and speak on occasion. Each time we entered or left we were wished a good day and greeted. The rooms and the lobby were exceptionally clean. Loved having a refrigerator and microwave in the room. The location was great, close enough to walk to everything but away from the noise. The parking is convenient and Simon is great, if the lot happens to be full he will make sure you get a space and usually a better one than you left. He overheard me telling grumpy gus (the older overnight guy who never wears a name tag) that the guest washing machine was not working. Grumpy Gus just said thanks, did not ask if I lost money or offer any suggestions, Simon pointed to a room and said we were welcome to use those washers for free. Now THAT is customer service. I declined because it was late. The breakfast was free and always good, loved the pancake machine.
The only negative to our stay was the fact that there was no service to rent movies in the room. The weather was freezing so instead of being out as we planned we spent all our nights in the room. Would have loved to have had the ability to rent movies as almost every hotel I have stayed in for the last ten years has some sort of movie rental available.
Quiet, clean, friendly and a great value. Would definitely stay there again.
February 10, 2014
Rated 5.0 out of 5.0 by Patsy Trish LOCATION AND VALUE
Great location in downtown San Antonio. Within walking distance of River Walk, Market and Alamo. Reasonable price, too. We also got free parking because we were Club Members.
February 8, 2014
Rated 4.0 out of 5.0 by GoldenEye1 Great Location in San Antonio
I was very impressed with my stay at this property which was unique since it was originally an historic jail. Enough of the original details were retained to make it quite an interesting stay. It has a very good location in the heart of San Antonio and an easy walk to the River Walk and fine restaurants. Parking was easy with a secure lot right across the street. This was an excellent value for the price of the stay.
February 4, 2014
Rated 4.0 out of 5.0 by Gjazz Good.
I really enjoyed my stay. I luv the historic value. Everything was tidy an clean. Employees we're considerate an helpfull.
February 3, 2014