Rated 4.0 out of 5 by 200
Rated 3.0 out of 5.0 by Dk64 Comfortable
Interesting history to the building but the elevator was very hot to ride in. High ceilings in room, adequate beds not great but certainly not the worst. Friendly and honest staff. Questionable area to walk to the River Walk. We did not feel safe on the short 3-4 block walk especially as it got later on the evening.
August 9, 2014
Rated 5.0 out of 5.0 by OMNB Nice Hotel
The Holiday Inn Riverwalk in San Antonio is a nice, clean hotel that is conveniently located for seeing the sights of San Antonio. The staff was very friendly. If I had to pick one weakness, that would be the lack of a drive where you can park, check in and unload your car. Also the ramp is located on the far side of the building and not easily accessible. I would think there should be a ramp in front of the building for those who cannot climb the steps.
August 4, 2014
Rated 2.0 out of 5.0 by William_M Bummer Stay
We were very disappointed it made our stay miserable and should be a memorable one.
When we reserved by phone a man answered then switched over to a woman this was confusing We were not advised about the extra cost for parking this is disappointing when you are on a fixed budget. Management did not communicate with each other (we had to explain same problems several times). Our floor did not have WiFi when we mentioned this to the evening desk clerk she was surprised and questioned us and said no one else has complained. She told us to comedown to the lobby and use the WiFi.. Next morning we spoke to the Manager and he had no information at all about our problem. That afternoon again we spoke to the desk clerk and asked about the WiFi again they were surprised of the problem "I was furious" No communication again. I was told no one else is having problems. So I asked to check it out for themselfs.. YES I was confirmed there was a problem. In sort the best they could do for us was give us free parking!!!!! REALLY!!
August 3, 2014
Rated 4.0 out of 5.0 by valley10 great staff service
Stay was good except for the bad odor in one of the rooms and the drier not working on floor five. Swimming pool a little too small.
August 1, 2014
Rated 4.0 out of 5.0 by Tracie Staff
The staff was excellent and very helpful!!
We were in a handicap room so the closet rack was lower but not a problem for us.
The hotel is an old jail, but renovated nicely.
Somewhat pricey for this location considering we used the same amount of priority club points and could have stayed directly on the Riverwalk for the same # of points.
It's a good several block's walk to the Riverwalk, but again not a problem for people who enjoy walking. A trolley stop is next door to hotel if one needed it for transportation.
We will stay here again!
August 1, 2014
Rated 4.0 out of 5.0 by CarWr Excellent Service
The hotel itself is older but clean. The staff was very friendly and accommodating.
The pool is small and was quite crowded whenever we tried to use it, so we ended up just going back to the room and enjoying the AC.
Overall, we enjoyed our stay and would return.
July 30, 2014
Rated 4.0 out of 5.0 by tinamof3 Comfortable stay
I loved the fact the this hotel used to be a jailhouse back in the day. Overall my stay wasn't bad, had a couple problems that I let the staff know about so hopefully they get fixed for the next person.
July 30, 2014
Rated 2.0 out of 5.0 by SusanK1120 Disappointing
This Holiday Inn was a complete disappointment except for just ONE staff member, Monica (breakfast). When checking in, there was one person ahead of us and Monique (desk clerk) kept complaining about how hungry and tired she was to the person she was checking in as well as any other guests who happened to pass by. Making eye contact, I was trying to convey that we were tired from driving and just wanted to check in hoping she would shorten her personal conversation. When she finally got to us, she reiterated her same conversation. Finally, I just told her we were tired and hungry and she moved along. When asked about a place to eat, she suggested the diner next door. It was closed. After grabbing a bite somewhere else, we returned to the hotel only to find someone screaming and cursing out front while having a phone conversation. There was also a vagrant sleeping on the sidewalk next to the property. Parking is terrible! We couldn't find a spot the second night and a staff member had us park blocking another car. Poor water pressure for showering and no toilet paper! When speaking to the manager, we were supposed to get bonus points, but if we did, I don't see them!
July 29, 2014
Rated 3.0 out of 5.0 by Bloodpressure Vacation Needed
I know the hotel was a historical landmark but there is no excuse for the electrical plugs not working properly. A number of them I had to move around to get a working connection. Also the light over the mirror bathroom was inadequate lighting to really see what you are doing. Kick up the wattage please.
July 28, 2014
Rated 3.0 out of 5.0 by Aerogirl The bed was amazing, as well as the food. That's about it.
The downfalls unfortunately were, the parking set up along the side
Of the hotel. EXTREMELY tight fit. No turn around. Only could go
In reverse to get out. The front desk lady kept checking me in under a different person, which kept saying I booked on hotels.com. I did not. I even had a confirmation #, and spoke with someone named Barbie through the # for Holiday Inn. The lady kept telling me they had no one named Barbie. My room wasn't ready. They had no king beds. All in which I was told through Barbie I had, through Holiday Inn, NOT hotels.com. She gave me the form to sign, it wasn't my name. But my address. She did apologize after several minutes of me repeating to her I did NOT Book on hotels.com. She said she put someone's else's name down. I did ask her if my card was charged twice. She said no. I did get my early check in, with my king bed, a I was told I was from Barbie. Also, the water pressure was awful. It literally was coming out like a gardening water can. The bathroom sink had more water pressure. The maid also said they were out of laundry bags. She gave me a bag she found in a stock room which was from retail store someone there had used.
The food was delicious. The poor employees were doing a great job trying to keep up with restocking the food. It was very busy. They ran out of coffee twice. They did do a really good job. The bed and pillows were heaven! The room was beautiful!
July 23, 2014
Rated 2.0 out of 5.0 by Naruto S off the beaten path
If you don't mind walking and musty smells, this hotel is ok. It is overpriced for the location and the age of the hotel.
July 23, 2014
Rated 4.0 out of 5.0 by Partin great place to sleep
everything was nice just the parking is bad an long walk to riverwalk
July 15, 2014
Rated 5.0 out of 5.0 by Fastbackbrad Great staff and convenient location
Great place to stay for a reasonable price. Staff was very helpful and courteous. Close to the riverwalk area and plenty of restaurant options.
July 7, 2014
Rated 5.0 out of 5.0 by Infinititom Another Good Expreience
I stayed here before and have been treated to multiple good experiences with this property.
July 6, 2014
Rated 5.0 out of 5.0 by SteveTX1 Excellent location and value
First time to stay here - interesting historic building (former jail). On-site parking was nice, and the trolley stop is only 1/2 block away, easy to hop on and explore San Antonio. Small "boutique" type hotel, very nice rooms and beds. Easy walk to to the Riverwalk and rest of downtown (if its the usual Texas hot, take the trolleys). Nice and quiet, away from the crowded area of downtown.
July 5, 2014
Rated 2.0 out of 5.0 by BSU football Riverwalk
Parking is not great for this location. Not easily wheel chair accessible. Older hotel
July 2, 2014
Rated 5.0 out of 5.0 by Big "D" Big "D"
Great deal for the money. The location isn't the greatest, but considering what the others charge for location, this Inn is a great bargain.
The rooms are comfortable and clean, and the service was very good.
Didn't use the pool, as when I saw it, being very tiny and loaded with juveniles, looked for a place to have a drink instead.
June 23, 2014
Rated 3.0 out of 5.0 by djb53 small pool
riverwalk is near downtown so a property further out would be less likely to have as many pahandlers
June 21, 2014
Rated 1.0 out of 5.0 by Not Pleased2 Not a true Holiday Inn Express
Don't be misled by the name on the door. This is not a typical Holiday Inn Express. The rooms are much smaller. The dining room is too small and you could end up without a seat. The milk is served warm and was sour one morning. They charge extra for parking, but conveniently don't mention that when booking. BTW, the parking lot isn't big enough for all the guests. Bring lysol and gloves.
June 18, 2014
Rated 2.0 out of 5.0 by PlanoGuy Quite Old Hotel
She is a rather worn out looking Hotel. The carpet in our room was worn and patched, and seemed to never get vacuumed while we where there. The rooms had a rather old musty smell to them, that never really went away no matter how long you ran the air. I am a native Texan so bugs really do not bother me, they were all dead, but they never got cleaned up, after 3 days of house cleaning. The lobby is sweltering, even with the doors at both end open, at least you will be pre sweated before you start your day in SA. On a good note, the rooms are super quite, so even though the place seemed stuffed with families while in our room it was quite. The staff is friendly. Next time I will go with the HI on the river walk.
June 18, 2014
Rated 5.0 out of 5.0 by hrclondon71 Holiday Inn River Walk
Awesome hotel. It is within walking distance to the River Walk and close to shopping and dining.
June 17, 2014
Rated 5.0 out of 5.0 by Sol39 good value
Good value for the cost. fair location.
Excellent breakfast, free parking.
Internet was spotty, kept getting loged off, had difficulty logging into the internet.
I would deffinately return.
June 16, 2014
Rated 5.0 out of 5.0 by CirilloRR well managed property with friendly staff
well run property with caring staff. I am sad that IIHG no longer has an affiliation with American express rewards.
June 14, 2014
Rated 4.0 out of 5.0 by Melody Ann Great Service, Poor Breakfast
Good accommodations but very poor breakfast. Staff was excellent and very nice. A/C was very stuffy.
June 10, 2014
Rated 5.0 out of 5.0 by EVCEVC Personal amable
Todo el personal del hotel fue muy amable y cuando solicitábamos algo nos atendían con rapidez, el hotel está bien ubicado y el desayuno es rico, lo único a mejorar es el tamaño del restaurante ya que el hotel estaba lleno pero fuera de eso muy recomendable
June 9, 2014
Rated 5.0 out of 5.0 by victor1987 great staff
the staff was very curtious and friendly and the breakfast was great.
June 5, 2014
Rated 5.0 out of 5.0 by Dawg Dr Pleasant surprise
Historic building in a very convenient downtown location. Staff was super friendly, knowledgable, and helpful!
June 2, 2014
Rated 4.0 out of 5.0 by JRG29 Very Close to the Riverwalk
Everything as usual withing the Holiday Inn Express was good but the room wasn't very clean. There was a lot of sunflower seeds all over the carpet.
The reason of my score regarding the sleep quality is due to the A/C not being very efficient through the night
May 29, 2014
Rated 2.0 out of 5.0 by Tyneka Not Worth the Money
This Hotel looks great but the lobby area where the breakfast is served is way too small to accomadate the guest. Every morning the food ran out and there was a long wait to prepare more. There is only about 7 tables for the guests to sit and eat. My room was not thoroughly cleaned when I checked in, there were sunflower seed shells all over the floor from the previous guest. They only put 2 washclothes and 2 towels in our bathroom in spite of that fact that the reservation was for 4 people. Everyday we had to call guest services and request extra towels and washclothes. Over all not a very good experience.Will not stay here again!
May 27, 2014
Rated 2.0 out of 5.0 by upsretired Room too small
The room was too small and the bathroom was very inconvenient and small. Kept bumping into door handle in bathroom.
May 26, 2014