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Rated 4.1 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn River Walk Awesome hotel. It is within walking distance to the River Walk and close to shopping and dining. June 17, 2014
Rated 5.0 out of 5.0 by good value Good value for the cost. fair location. Excellent breakfast, free parking. Internet was spotty, kept getting loged off, had difficulty logging into the internet. I would deffinately return. June 16, 2014
Rated 5.0 out of 5.0 by well managed property with friendly staff well run property with caring staff. I am sad that IIHG no longer has an affiliation with American express rewards. June 14, 2014
Rated 4.0 out of 5.0 by Great Service, Poor Breakfast Good accommodations but very poor breakfast. Staff was excellent and very nice. A/C was very stuffy. June 10, 2014
Rated 5.0 out of 5.0 by Personal amable Todo el personal del hotel fue muy amable y cuando solicitábamos algo nos atendían con rapidez, el hotel está bien ubicado y el desayuno es rico, lo único a mejorar es el tamaño del restaurante ya que el hotel estaba lleno pero fuera de eso muy recomendable June 9, 2014
Rated 5.0 out of 5.0 by great staff the staff was very curtious and friendly and the breakfast was great. June 5, 2014
Rated 5.0 out of 5.0 by Pleasant surprise Historic building in a very convenient downtown location. Staff was super friendly, knowledgable, and helpful! June 2, 2014
Rated 4.0 out of 5.0 by Very Close to the Riverwalk Everything as usual withing the Holiday Inn Express was good but the room wasn't very clean. There was a lot of sunflower seeds all over the carpet. The reason of my score regarding the sleep quality is due to the A/C not being very efficient through the night May 29, 2014
Rated 2.0 out of 5.0 by Not Worth the Money This Hotel looks great but the lobby area where the breakfast is served is way too small to accomadate the guest. Every morning the food ran out and there was a long wait to prepare more. There is only about 7 tables for the guests to sit and eat. My room was not thoroughly cleaned when I checked in, there were sunflower seed shells all over the floor from the previous guest. They only put 2 washclothes and 2 towels in our bathroom in spite of that fact that the reservation was for 4 people. Everyday we had to call guest services and request extra towels and washclothes. Over all not a very good experience.Will not stay here again! May 27, 2014
Rated 2.0 out of 5.0 by Room too small The room was too small and the bathroom was very inconvenient and small. Kept bumping into door handle in bathroom. May 26, 2014
Rated 5.0 out of 5.0 by Great friendly staff We arrived and used Johnny to help us get our luggage to the room! Jennifer at the desk very friendly and helpful Monica at breakfast very personable. 2 points: need a safe in the room and also an extra chair! May 22, 2014
Rated 3.0 out of 5.0 by nice property, service lapses This is an attractive HIX in a good location, near downtown attractions. When I checked in, I noticed that my Gold member status was not acknowledged, as it always is at other Holiday Inns. Not a problem, but I did wonder if it might be a sign of things to come. It was. The wifi was very weak, and neither computer in the business center could connect to the internet. My room was not cleaned--in fairness I did have the do not disturb sign up for a couple of hours that day. Finally, I was not offered a receipt upon departure--they said their computer was down. They promised to e=mail me a receipt, but did not. Staff were pleasant enough, but several lapses for a two night stay. May 15, 2014
Rated 5.0 out of 5.0 by We loved our stay. Nice staff. Clean room. Loved the pool. It is walking distance from the River Walk. I didn't like paying for parking because I was told if you are a IHG member it is free. Clean and comfortable. Good breakfast, helpful staff. May 15, 2014
Rated 5.0 out of 5.0 by Great stay We stayed in May 2014. Staff was excellent and helpful. Room was clean and comfortable. This was an excellent location short walk to the riverwalk. This was great because you don't have to deal with the traffic or noise on the riverwalk when you are ready for bed. We walked to riverwalk for every meal with no problem. We also walked to the Alamo. Parking was no issue thanks to being a member got free parking. However even if you have to pay for parking it's half the price per night than hotels directly on the riverwalk. Breakfast was excellent plenty of choices, it was busy and smaller eating area but we always prefer to eat in our room anyway. Will happily stay here when in San Antonio. May 14, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Good location to Riverwalk and the Alamo. Comfortable beds and nice breakfast. Staff very friendly and helpful. Parking next to hotel. May 13, 2014
Rated 5.0 out of 5.0 by Great attention by staff Everything we needed was taken care of by the whole staff. They were attentive and well-informed. May 12, 2014
Rated 5.0 out of 5.0 by What a Great Stay I first want to thank the desk clerk for having such a great personality. Pricilla ( 2-10 shift ) you are a great person to have working the front desk. I know each person that walks in that magic door gets the best care that is available from you. The room was clean and very comfortable. You could not ask for a more historic place and the walk to the river walk and market is just the easiest. May 9, 2014
Rated 5.0 out of 5.0 Historic location in downtown San Antonio We stayed at this Holiday Inn Express on a Friday night and it was very comfortable and the staff was exceptional. Monique at the front desk was very friendly and efficient in checking us into our rooms and very helpful in directing us to the Marketplace for Mexican food, only two blocks away. The next morning Monica was the cook on duty for the delicious breakfast. She made sure we were well-fed and was very friendly to all the guests, while making sure all the food items were replenished promptly. Staying in an old jail might not appeal to everyone, but the Holiday Inn Express has preserved the history of the building while providing modern comforts. May 6, 2014
Rated 5.0 out of 5.0 by Great service and experience. We arrived early into the morning and slept in we were headed to our son's Navy MA graduation the next day. That morning we were downstairs when breakfast was being put away. Ms. Monica took the time to get breakfast back out for us and gave us great advice on the area during Fiesta. We would recommend this historic site for anyone's stay. May 3, 2014
Rated 5.0 out of 5.0 by Me sorprendio Me hospedé con mi familia y nos sorprendió lo bien ubicado dentro de la zona turística de San Antonio. Si vale lo que pqagué. Un edificio histórico, con instalaciones cómodas y habitaciones amplias. Personal amable, superó mi espectativa al hacer una pregunta. No me cobraron tarifa extra de estacionamiento por ser miembro del Club. El lote de estacionamiento es muy confuso y pequeño. April 24, 2014
Rated 5.0 out of 5.0 by In town for a riverwalk wedding Beautiful historic hotel. Very comfortable. Staff very accommodating. The breakfast was great. I would recommend this hotel. April 21, 2014
Rated 4.0 out of 5.0 by Nice, basic hotel. Very clean We stayed in San Antonio for a short family vacation. The hotel was very clean and well maintained. All the staff were courteous and professional. A wonderful breakfast included with our stay! Only complaint was the temperature of the small outdoor pool. It was too hot for my two children to enjoy, it was like a very warm bath. Overall, satisfied with our stay. April 14, 2014
Rated 5.0 out of 5.0 by Great place to stay Great location - handy to Riverwalk, Alamo and other attractions for visitors/tourists. Hotel facilities were great and the staff were courteous, pleasant and helpful. Price is commensurate with location and conveniences. You will not be disappointed to book this location for your stay in downtown San Antonio. April 11, 2014
Rated 5.0 out of 5.0 by Excellent staff Very Polite and courteous employees were extremely kind April 9, 2014
Rated 5.0 out of 5.0 by Great time and reasonably priced. The hotel was conveniently located and within walking distances to the Alamo and the River Walk. The limited handicap parking was an issue at times. Other than that, clean and friendly staff. Would definitely stay again. March 27, 2014
Rated 5.0 out of 5.0 by Good location, helpful staff & very nice room This was our first visit to San Antonio and we had a great time. The hotel was an easy walk to site seeing and good restaurants. The staff was very helpful giving us directions and suggestions. We would definitely stay again. March 24, 2014
Rated 4.0 out of 5.0 by The 2 guys that work at nite lazy!! Breakfast lady very helpful,u need 2 people in kitchen she works hard,front desk very helpful....housekeeping also did a great job!!! March 22, 2014
Rated 4.0 out of 5.0 by Loved it but... My stay was comfortable but the parking situation was horrible I had to walk around the corner with all my bags just to get to te front entrance but over all I had a good stay and if the parking lot was better I would definitely go back. March 17, 2014
Rated 5.0 out of 5.0 by Great Service Priscilla was an outstanding employee and recommended a wonderful restaurant for us on the Riverwalk. March 13, 2014
Rated 5.0 out of 5.0 by SA Feb 28 Excellent staff and comfortable bed. Room was clean and more than sufficient size for us. We really like the location to the riverwalk and free parking. March 7, 2014
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