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Rated 4.0 out of 5 by 213 reviewers.
Rated 4.0 out of 5.0 by Clean and close Clean. Close to river walk area bars and nightlife August 20, 2013
Rated 5.0 out of 5.0 by Nice hotel with and friendly service If you are looking for a very nice hotel just down the street from the Riverwalk, this hotel is perfect. Our room was clean and fresh. Furniture was spotless and new-looking. The bathroom had a shiny granite countertop, and the fixtures looked new and sparkling. I didn't mind walking on the carpet without shoes because it looked fresh and clean. The queen beds were equipped with plenty of fluffy pillows and snow-white sheets. Employees of the hotel always had smiles on their faces and friendly attitudes. The breakfast was ample and inviting, although seating was a little crowded--but that is not anything unusual. We stayed here rather than on the Riverwalk because the price was slightly cheaper. If you're looking for the "total Riverwalk experience," I would suggest finding a hotel located on the Riverwalk, but if you don't mind walking a tiny bit, this hotel is great. Don't forget to add parking fee: $16 for the parking lot across the street. The only weird thing about this hotel is that it was once a jail. If you are a pragmatic person, this won't bother you at all. #The rooms did not look or feel anything remotely like jail cells--they were large and roomy.# August 18, 2013
Rated 4.0 out of 5.0 by The Staff! The BEST thing about this hotel is the STAFF! We got in late on 6 Aug 13. I had drove from Biloxi MS. It was a long ride, we were all very tired. The staff was GREAT. One guy even helped me with the bags and let me know he would watch my car foe me. The ONLY issue and I mean ONLY issue with this place is the the room A/C would only get the room down to 76 degrees. I will stay here again. If the management doesn't take care of the two guys that checked us in I will try my best to hire them away from HI Express! August 18, 2013
Rated 4.0 out of 5.0 by Jail time! One of the best things about this hotel is its history as the old Bexar County Jail. Brilliant. The room we had was very spacious for three. The hotel is in a great position for walking to all the sights in San Antonio and we could leave the car safely. The most disappointing aspect of our stay was the pool size for such a big hotel and the breakfast area; again, inadequate for such a large hotel which over a summer weekend was full. Loved the city though. August 12, 2013
Rated 2.0 out of 5.0 by Room and extra The Hotel was ok but needed some upgrades with bed and the freeze leak. August 8, 2013
Rated 5.0 out of 5.0 by Great stay My overall stay was great, hotel was clean, comfortable, friendly staff. August 7, 2013
Rated 5.0 out of 5.0 by sudden stay I had booked another property in San Antonio for that night and when I arrived they didn't have the type of room I needed. So this property was recommended. Everything went without a hitch. They had the room I needed and was very convient to the area I had wanted to stay at in San Antonio. And the building had a history that was facinating to the whole family. We had a great stay and a good nights rest. August 7, 2013
Rated 1.0 out of 5.0 by clean restrooms dirty and old no parking will never stay again pictures must have been taken 20yrs ago was suppose to stay 2 days left next day and only because all the motels I called were booked August 5, 2013
Rated 4.0 out of 5.0 by Great Location This hotel is in an easy to get to location and walking distance to the Riverwalk. I did not know it's history (an old Jail), which gave it an interesting flair! Breakfast was good and consistent with Holiday Inn standards. Beds were very comfy and hotel staff were very accommodating! The only bummer was that the pool is very, very small! July 30, 2013
Rated 5.0 out of 5.0 by Great Experience Unique property, close to Children's Hospital. Easy walk to and from the hospital. Safe area. July 29, 2013
Rated 4.0 out of 5.0 by San Antonio weekend Everything was perfect but breakfast. It is too simple and not very good. Locación is great and ambience is really nice.. July 27, 2013
Rated 5.0 out of 5.0 by excellent stay I have stayed at other Hotels in San Antonion, this was by far the best. The location may not have been as convenient, but it was great, parking was the best, the room was very clean and the ac was cold. Breakfast was very good, although crowded. The histroy of the location added to the ambiance. Will stay there again. July 26, 2013
Rated 4.0 out of 5.0 by Enjoyed our stay The staff was very friendly and helpful. The breakfast was great. July 17, 2013
Rated 4.0 out of 5.0 by Comfortable, Nice Atmosphere Everything was comfortable, staff was pleasant. It was nice to have the breakfast available. I enjoyed the "former jail" atmosphere. July 11, 2013
Rated 4.0 out of 5.0 by Hot Days in San Antonio I was there partly on business and partly for pleasure. I enjoyed my stay, thought it was in a good location. Three blocks from the Riverwalk and 1.5 blocks from the "Mercado/Market". The trolley stop was on the corner. Everything was good! My only criticism is the pool was not refreshing! The pool is very small, but the real problem was that it was like warm bath water. It is outside and the sun does warm it, but it seems like something could be done to cool it down a little so it could be used to cool off on the hot days. Over all everything was great!! July 11, 2013
Rated 5.0 out of 5.0 by Over and Above the rest! We had the wonderful opportunity to stay at this hotel for 2 days last week and could not be more pleased with the outstanding service we received from everyone at hie! We arrived too early for check in, but was greeted with water to take with us on our tour of the city and also a parking card so we could leave our car where it was. After a day in the 100+ temperature we made our way back and was greeted by Brandi who went over the top with her service to us, which included helping my 82 year old mother and myself in with our luggage and making sure we were settled in ok. She even called us a short time later to make sure that our room met our needs. The rooms were comfy, spacious and the wifi worked great :) Breakfast was very fresh and abundant. If we are ever in the area again this is where we will go :) Hats off to you all for making our stay so enjoyable! July 3, 2013
Rated 4.0 out of 5.0 by Indifferent Staff-Tired Furnishings The room was what we've come to expect from this type of property. The staff on the other hand was, with one exception, indifferent and unhelpful, preferring instead to socialize among themselves and watch TV in the lobby. The cleanliness of the room was about average, though my wife did find a dead bug or two and the furnishings were somewhat worn and tired looking. Overall, not the best Holiday Inn experience we've had, but the history of this particular property and its location made the stay interesting. June 30, 2013
Rated 5.0 out of 5.0 by Unique, surpassed all hopes to be one of our favorite places we stayed during our 2 month USA vacation! Fantastic location (easy walk to the River Walk); historic building (loved staying in the County Jail!); knowledgeable helpful staff (Lupita and Jennifer were fantastic at answering questions and sharing ideas that we enjoyed); and great value for the price! June 30, 2013
Rated 5.0 out of 5.0 by Our Second Time This is our second stay at this particular HIE in San Antonio. It is in an excellent location,a quiet area but close enough to the main attractions and the freeway. Parking is close by across the street. The hotel is clean and the staff are top rate, professional and helpful. The breakfast is convenient with hot coffee, juices and a nice selection of hot and cold food. The one thing I really like about any of the Holiday Inn Express is you know what to expect...comfort and value. June 27, 2013
Rated 5.0 out of 5.0 by Loved the bars on the windows; but, glad they hung 'em from the 2nd floor and not the 3rd where we stayed. Staff was very helpful. Location was great and the small pool was relaxing. June 26, 2013
Rated 4.0 out of 5.0 by Historic Jail Although the property has charm with it's history, I had called 2 times prior to our arrival requesting adjoining rooms it wasn't until our day of arrival did the hotel tell me they didn't have adjoining rooms. But they made up for it with souvenir t-shirt for my girls. The room itself was OK, it was always very humid in the room and smelled musty - both rooms we had were like that. Probably has to do with the age of the building, Pool VERY SMALL so if you want to swim this would not be for you! Overall staff is great, breakfast wonderful and was pretty satisfied. June 26, 2013
Rated 1.0 out of 5.0 by poor stay We booked this motel well in advance and when we got to the location they told us that they they just liked sheets for the beds and for us to come back in a little while and it would be ready. We left and came back 3 hours later and the room still wasn't ready. We waited until after check in time and they finally got us in a room. There were several other people in the lobby area waiting to get rooms also at that point. When we finally got to a room the carpet was soaking wet and smelled like soured carpet. We complained but they would not handle it until the next morning until they spoke to a supervisor. When we talked to a supervisor she was extremely rude. She was not wanting to work with us at all. They ended up charging our card like 3 or 4 different times while we were there. The hallway and elevator smelled musty and old also. I would not recommend this motel to anyone and we will not ever stay here again. NEVER!!!!!!!!!!!!!!!!!!! June 24, 2013
Rated 4.0 out of 5.0 by Good Basic Choice May 2013 You may be reading this because you are not interested in other providers or are searching for better pricing. We stayed three nights in late May 2013 as a treat for our 17 year-old granddaughter. This is a good basic, not a thing fancy, but clean and quiet (on 4th floor) hotel within about 1/2 to 3/4 miles walking distance of the Riverwalk area. We've stayed at a very nice $$$ five-star nearby but chose this location because of the building's interesting history; the original jail bars are still on front windows! We told our granddaughter we were staying at the San Antonio jail where they had unoccupied rooms but would not be near prisoners. The staff was excellent on the phone when making and modifying our reservation and they were extra helpful with local trolley and bus transportation information. Complimentary breakfast was basic HI Express...nothing fancy. Parking is available across the street and might be complimentary for Priority Club members. The pool is VERY is basically a wading pool so don't waste your time unless you want to cool your feet after walking around a fantastic city. Want fancy stuff at $$$ and enchantment??? Stay elsewhere. Want very basic place to sleep, take a bath and eat rubber eggs...stay here and enjoy it! I'll be back maybe next year. June 11, 2013
Rated 5.0 out of 5.0 by Great place to stay great place to stay, really enjoyed our stay. Great location centrally located around all the sight seeing attractions, and downtown. Was able to park our car and walk everywhere. The hotel also picked up our $16 daily parking fee. Staff very friendly and informed about the area. Comfortable room, great bed, however the a/c was very noisy and clicked constantly when it wasn't running. Breakfast was great and we would definitely stay again. Thanks June 7, 2013
Rated 5.0 out of 5.0 by Great Customer Service My room was clean and comfortable. The location was great and was within walking distance of the riverwalk. I had to check out quite early the next morning and since their parking is across the street, a member of their staff escorted me to my car to ensure I got to it safely in the dark. I will absolutely be staying here again! May 30, 2013
Rated 4.0 out of 5.0 by guest services overall great stay no complaints to report at this time May 30, 2013
Rated 2.0 out of 5.0 Parking and Staff... I am a frequent customer at Holiday Inn Expresses throughout Texas and my stay here fell short of the level I've come to expect. I realize it's in the city, but parking was rather inconvenient and a bit pricey. Apparently, they do not typically allow more than one car per room, which I think is ridiculous. The night desk worker when I arrived was slow and unfriendly. Otherwise my stay was fine. The room was nice. That said, I won't be back. May 30, 2013
Rated 4.0 out of 5.0 by TV channels There was a good selection of TV channels (eg. NatGeo, Sci, etc). May 26, 2013
Rated 5.0 out of 5.0 by Comfortable bed, clean, very accommodating staff. Very enjoyable stay! Loved the history of the building. Would definitely stay here again! May 24, 2013
Rated 5.0 out of 5.0 by unique hotel quiet location,unique set-up in old prision building. close to River Walk & the Alamo we'll be back. May 12, 2013
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