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Rated 4.0 out of 5 by 200 reviewers.
Rated 4.0 out of 5.0 by Great smaller hotel This hotel is only two blocks from Riverwalk and close enough to o0ther downtown sights that it made for easy walking. The rooms are well furnished and very quiet. Staff was very friendly. Parking is right accross the street, but at $15.00 a night? This was waived by becoming a frequent hotel member, but don't know if this is normal. A very good two night stay was had and we would return again. March 28, 2013
Rated 5.0 out of 5.0 by Great location! The front desk was absolutely wonderful! Location was within walking distance to The Market and to the Riverwalk. (closer to the Market) Room was comfortable and clean. We would def stay there again. March 25, 2013
Rated 5.0 out of 5.0 by An excellant choice, great location My husband and I just returned from our Spring getaway to San Antonio. I am so glad we chose this Holiday Inn Express. The room was very comfortable and clean. The refrigerator and microwave in the room was very convenient. We got a kick out of the bars on the outside of the windows (this is an historical place) and we enjoyed reading about the history of the building. Although I liked the fitness room, I only used it once during our stay because we pretty much walked everywhere in the city. The location of the hotel was perfect (close enough to downtown and the river walk, the Alamo, etc. but also close to the highway so we could easily get out of the city to visit family and go to the wineries!) Above all, the staff made our visit very comfortable. They were attentive, helpful and friendly. We especially want to thank Rolando. He took care of our cab when we left and even packed us a goodie bag for the trip home. That is the kind of above and beyond treatment that will bring us back to the hotel the next time we visit San Antonio! March 25, 2013
Rated 1.0 out of 5.0 by Spring break 2013 Need to hire some help to clean and replace the shampoo and soap bottles cause they left the old shampoo and soap bottles and just filled it with water not going back. They left hair on the floor and on the walls in the shower and when I asked to clean my room they said they couldn't cause they didn't anybody. March 19, 2013
Rated 5.0 out of 5.0 by Outstanding Staff. The staff acted as if they were genuinely glad to have us a guests and went out of their way to help us get around San Antonio and to be helpful in any other way they could. Staying in a remodeled jail was a hoot. Loved it. March 19, 2013
Rated 4.0 out of 5.0 by GREAT STAFF CHECK IN EXPERIENCE WAS NOT EASY, NOT KNOWING WHERE TO PARK IN AN UNFAMILIAR PLACE AT NIGHT. WI FI WAS OUT MOST OF STAY BUT STAFF WAS ACCOMODATING AND COURTEOUS. March 15, 2013
Rated 4.0 out of 5.0 by jennifer was great jennifer at the front desk was great!!!!!! she was great and great and great March 15, 2013
Rated 5.0 out of 5.0 by Great Historic Building This Holiday Inn Express was once a jail. They had the trials and hangings there! The rooms were much improved since it was a jail. The front desk people, Will & Daniel, were very pleasant and tried in every way to accomodate us. I can't say enough about how wonderful all employees were and we plan on visiting again soon and staying here exclusively while in beautiful San Antonio. March 14, 2013
Rated 5.0 out of 5.0 by Nice location Great location, very affordable. Staff was very friendly. March 13, 2013
Rated 5.0 out of 5.0 by great staff we enjoyed our stay at the Holiday Inn Express--river walk area. The hotel acommodations were very nice and--the staff was great. They were all very friendly and helpfu!l. The location made it easy to walk to the alamo, river walk and the market area. March 8, 2013
Rated 5.0 out of 5.0 by Beautiful room and great service. The staff was very pleasant & accommodating. Our room was very clean & comfortable. The breakfast was good. I would definitely recommend this hotel. It also was within walking distance of the Riverwalk & Market Place. March 6, 2013
Rated 4.0 out of 5.0 by viking2000 The location was good related to the River Walk. The price was resonable compared to other hotels/Motels within River Walk walking distance. March 5, 2013
Rated 5.0 out of 5.0 by Best stay at a Holiday Inn Express From the time we arrived until we checked out. Outstanding service! Very courteous and helpful. February 28, 2013
Rated 1.0 out of 5.0 by never again We stayed here on Valentines eve...we were overcharged and the manager pretty much said, if you don't like it, go elsewhere. I had prebooked for a lower price and they said my card was declined. They certainly could have notified me of that situation.. I have been a priority club member for years, and they had all my contact information. I had booked two rooms and my daughters room was the size of a postage stamp. The bed was comfortable but the bathroom was dirty. This hotel ruined our evening and never again will we stay here. I have never been so poorly treated by a stay at any Holiday Inn as we were here. February 24, 2013
Rated 4.0 out of 5.0 by Very Nice The rooms were clean and nice. I loved the clean bathroom. The staff was warm and friendly and breakfast was made early and was pretty good. The only drawback was the parking. I had no idea there wasn't parking on the hotel grounds and you had to pay to park across the street but overall experience was good. February 16, 2013
Rated 5.0 out of 5.0 by Great service and clean Gave a good on relaxation due to people talking loudly in the hall and slamming doors after midnight. Otherwise had a nice stay. Liked the pancake machine. February 13, 2013
Rated 1.0 out of 5.0 by Poor customer service skills No platinum greeting at check in, extremely bad customer service by the person (male) at check in time. Room had strong humidity smell. February 11, 2013
Rated 5.0 out of 5.0 by Quiet and comfortable Located on a quiet side street, the room we stayed in on the 3rd floor was comfortable and quiet.The lady that prepared breakfast was cheerful and accomodating, starting our day off right. This hotel is not fancy but it is clean and comfortable. We stayed 2 nights and would return. February 8, 2013
Rated 4.0 out of 5.0 by Excellent location Cleaning Staff needs training Location was great. Walking distance for many sites. Old jail building was neat. Dust on edges of all furniture and edges of carpet had layers of dust. My sinuses kicked in as soon as I walked in room. Could wipe finger and come up with gobs of dust. Too bad for such an excellent hotel. Registration Staff was very nice and accommodating. Maybe because room not used for long time-time of season and economy!!!! Staff found us another chair so that both of us could have something to sit on since we were there for three days. Plenty of room for another chair. Do not want anything to compensation for comments-Just want to help staff provide what I have come to expect from Holiday Inn Express February 3, 2013
Rated 4.0 out of 5.0 by Nice hôtel Hôtel ont so far from the river walk. 10 minutes by foot. February 1, 2013
Rated 5.0 out of 5.0 by Excellent Choice in San Antonio Very good accomodations and services, breakfast was there promptly every morning and enjoyable! January 22, 2013
Rated 3.0 out of 5.0 by Great Price and Good customer service The only problem I had with this hotel is with the matresses. They were very uncomfortable you could actually feel the springs in your back. My husband and I both woke up sore the next morning. The breakfast was great the staff was friendly and it was a good price. However I will probably not stay on my next visit because of the bed not being comfortable. January 7, 2013
Rated 4.0 out of 5.0 by Quiet area available Our flight arrived after midnight. I requested to both Eric and Will that we could have a quiet area on an upper floor. Thank you for honoring my request. The only noise that bothered me was a "ticking" refrigerator. We unplugged it each night, and that solved the problem. January 6, 2013
Rated 4.0 out of 5.0 by Musty Odor This property, formerly a county jail building, has a pervasive musty odor. Rooms are very small. No suites are available. January 5, 2013
Rated 4.0 out of 5.0 by value and consistency satisfactory stay... great value, consistency, clean and comfortable. I always stay at HI, HIE or Candlewood. Great job January 4, 2013
Rated 5.0 out of 5.0 by excellent all around spacious, comfortable room; friendly, helpful staff; variety of breakfast items; within easy walking distance of the market and Riverwalk; good parking availability. We were very pleased with all aspects of our stay there. January 4, 2013
Rated 2.0 out of 5.0 by Room was not clean and airco smel very bad We had a room who was very dirty blood was unside the bed and the room was sticky but the most teribble thing was de aircondition wich smells awfull the next morning we where nosius ! The hotel need a make over ! November 25, 2012
Rated 3.0 out of 5.0 by Not what I expected We spent there only one night. The staff was very kind and helpful, but we didn´t like the room. We staid in a romm in the 1st floor. It was not properly clean and it was noisy as we can hear everything that happened in the main corridor. Apart from that the windows could not be opened. November 23, 2012
Rated 5.0 out of 5.0 by quiet and great service this was one of the quietest motels we have ever stayed in. the staff was very friendly and helpful. the walk to the riverwalk was not bad at all. would stay there again when in San Antonio. November 16, 2012
Rated 5.0 out of 5.0 by Room Historical renovated lovely large comfortable room. Walking distance to Riverwalk, restaurants and other activities. November 13, 2012
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