Rated 4.1 out of 5 by 223
Rated 4.0 out of 5.0 by SangerCrew Historic Jail
Although the property has charm with it's history, I had called 2 times prior to our arrival requesting adjoining rooms it wasn't until our day of arrival did the hotel tell me they didn't have adjoining rooms. But they made up for it with souvenir t-shirt for my girls. The room itself was OK, it was always very humid in the room and smelled musty - both rooms we had were like that. Probably has to do with the age of the building, Pool VERY SMALL so if you want to swim this would not be for you! Overall staff is great, breakfast wonderful and was pretty satisfied.
June 26, 2013
Rated 1.0 out of 5.0 by mac1444 poor stay
We booked this motel well in advance and when we got to the location they told us that they they just liked sheets for the beds and for us to come back in a little while and it would be ready. We left and came back 3 hours later and the room still wasn't ready. We waited until after check in time and they finally got us in a room. There were several other people in the lobby area waiting to get rooms also at that point. When we finally got to a room the carpet was soaking wet and smelled like soured carpet. We complained but they would not handle it until the next morning until they spoke to a supervisor. When we talked to a supervisor she was extremely rude. She was not wanting to work with us at all. They ended up charging our card like 3 or 4 different times while we were there. The hallway and elevator smelled musty and old also. I would not recommend this motel to anyone and we will not ever stay here again. NEVER!!!!!!!!!!!!!!!!!!!
June 24, 2013
Rated 4.0 out of 5.0 by EnergyManager Good Basic Choice May 2013
You may be reading this because you are not interested in other providers or are searching for better pricing. We stayed three nights in late May 2013 as a treat for our 17 year-old granddaughter.
This is a good basic, not a thing fancy, but clean and quiet (on 4th floor) hotel within about 1/2 to 3/4 miles walking distance of the Riverwalk area. We've stayed at a very nice $$$ five-star nearby but chose this location because of the building's interesting history; the original jail bars are still on front windows! We told our granddaughter we were staying at the San Antonio jail where they had unoccupied rooms but would not be near prisoners.
The staff was excellent on the phone when making and modifying our reservation and they were extra helpful with local trolley and bus transportation information.
Complimentary breakfast was basic HI Express...nothing fancy.
Parking is available across the street and might be complimentary for Priority Club members. The pool is VERY small...it is basically a wading pool so don't waste your time unless you want to cool your feet after walking around a fantastic city.
Want fancy stuff at $$$ and enchantment??? Stay elsewhere. Want very basic place to sleep, take a bath and eat rubber eggs...stay here and enjoy it!
I'll be back maybe next year.
June 11, 2013
Rated 5.0 out of 5.0 by durantula Great place to stay
great place to stay, really enjoyed our stay. Great location centrally located around all the sight seeing attractions, and downtown. Was able to park our car and walk everywhere. The hotel also picked up our $16 daily parking fee. Staff very friendly and informed about the area. Comfortable room, great bed, however the a/c was very noisy and clicked constantly when it wasn't running. Breakfast was great and we would definitely stay again. Thanks
June 7, 2013
Rated 5.0 out of 5.0 by Jt18 Great Customer Service
My room was clean and comfortable. The location was great and was within walking distance of the riverwalk. I had to check out quite early the next morning and since their parking is across the street, a member of their staff escorted me to my car to ensure I got to it safely in the dark. I will absolutely be staying here again!
May 30, 2013
Rated 4.0 out of 5.0 by RGomez guest services
overall great stay no complaints to report at this time
May 30, 2013
Rated 2.0 out of 5.0 Parking and Staff...
I am a frequent customer at Holiday Inn Expresses throughout Texas and my stay here fell short of the level I've come to expect. I realize it's in the city, but parking was rather inconvenient and a bit pricey. Apparently, they do not typically allow more than one car per room, which I think is ridiculous. The night desk worker when I arrived was slow and unfriendly. Otherwise my stay was fine. The room was nice. That said, I won't be back.
May 30, 2013
Rated 4.0 out of 5.0 by Jake7777 TV channels
There was a good selection of TV channels (eg. NatGeo, Sci, etc).
May 26, 2013
Rated 5.0 out of 5.0 by Nbuckels Comfortable bed, clean, very accommodating staff.
Very enjoyable stay! Loved the history of the building. Would definitely stay here again!
May 24, 2013
Rated 5.0 out of 5.0 by Eulothario unique hotel
quiet location,unique set-up in old prision building.
close to River Walk & the Alamo
we'll be back.
May 12, 2013
Rated 3.0 out of 5.0 by Scott101 Just SoSo
We arrived several hours before check-in and the employee working the counter was very nice. He gave us our parking pass early, parking is across the street. if you are a priority club member they will wave the parking fee. You will also be provided with a gift bag containing bottle water and snacks.
After spending a couple of hours at the Alamo we came back and our room was ready. Walking in the room looked great, very large with lots of amenities including a flat screen tv, refrigerator, microwave and free wi fi, Everything was very clean with the exception of the windows. They were filthy to point they were hard to see through. One thing to note, this hotel used to be a jail and prison bars still cover the windows.
Really didn't have a good night sleep. The bed was very hard and the wall / ceiling mounted mini split A/C was directly above the bed and cycled on and off all night. The walls are also very thin, I guess the the person staying in the room next door had a cold as we could hear him coughing most of the night.
The complimentary breakfast was pretty good with lots of different items to choose from. Pancakes, sausage, eggs, biscuits, cereal, yogurt, bagels, toast... all the standard fair.
With the exception of the guy working the front desk when we check in, the rest of the staff was less than pleasant. It appeared to be a great chore for them to even acknowledge us.
I probable wouldn't stay here again. For the price I paid there a several other hotels in the area that would have been a better choice.
May 10, 2013
Rated 5.0 out of 5.0 by vhjordan great place to stay
I have stayed here several times. Rooms are nice and clean. Hotel is convenient to River Walk and Market. I always feel safe here which is very important to me as usually I am alone. Breakfast is good for those who want it. There is a pool, but I have never used it. Rates are very reasonable.
May 4, 2013
Rated 4.0 out of 5.0 by castrod Great Location for SA Fiesta Celebration
Ideal location for all Fiesta events. Walking distance to everything; never had to use the car. Also, the historical information on the building was very interesting and entertaining.
Only thing about this site, as a Priority Club Member, I didn't not receive the usual HIE welcome or guest bag. Not that it's a big deal and all, but you know, one gets accustumed to it!
I would still go back.....
May 2, 2013
Rated 3.0 out of 5.0 by roadready Blood stained sheets
While it didn't exactly look like a murder scene, we did fing dops of blood on both the top and bottom sheets. I can only assume it happened when setting up the room, perhaps the housekeeping staff had a cut finger? Either way, ICKY.
Upon letting them know, we recieived fresh linens about 30 minutes later, delivered by a sweaty maintenance man....and then had to remake the bed ourselves.
April 23, 2013
Rated 4.0 out of 5.0 by cornytwo Great location
Our stay was very pleasant. Front desk staff were very good in checking us in and checking us out. They also pre-booked a cab for us so we could go to airport. We rented a car for a couple of days and because we are members of Holiday Inn Express Club, the parking was free.
The locaion is excellent: it is right around the corner from the San Fernando Cathedral and about 5 minutes to the closest connection to the Riverwalk. The public transportation system VIA is just around the corner and you can get daily bus passes from the location.
The breakfasts were terrific. Thank you to Adella.
The pool was a little small. Also, one day we were late leaving our room and the room wasn't made up.
April 22, 2013
Rated 5.0 out of 5.0 by Chalaco Comfortable, clean, & great service.
Spent 1 night at this hotel and have no complaints. It is walking distance to Riverwalk, the mall, and the Alamo -- big plus!
April 18, 2013
Rated 5.0 out of 5.0 by MARYLINDAROSE Great place to stay
My sisters and I went to San Antonio for a few days and stayed at this hotel. The staff were the best from the time we got there until we left!! From Daniel, who helped get our bags to the room, to Roberto who helped every way to Mary in housekeeping. They were great!!
April 14, 2013
Rated 3.0 out of 5.0 by Lau0 Good value and convenient location
The hotel is located within walking distance to the Mexican Market Square and the famed Riverwalk. One can take a trolley ($1.20) to Alamo. However, just outside the hotel on the main street, there are too many empty stores and offices. So the street scene is pretty sad and uninviting. Be careful when you enter or leave the premises as there are steep steps you have to overcome. One member of our party felt. Fortunately she was not hurt. Breakfast is fine, but don't expect anything that is not precooked. The room is comfortable and quiet. I would say the hotel offers good value. Parking costs $10. per day.
April 13, 2013
Rated 4.0 out of 5.0 by Ericson GREAT LOCATION
The rooms are well furnished and very quiet. Staff was very friendly.
In walking distance to downtown ...... Riverwalk, Alamo etc.
April 13, 2013
Rated 5.0 out of 5.0 by Rochelle Surprisingly Large Room
We were all pleasantly surprised when we walked in the room and say the size. The walkway between the foot of the beds and the dresser/television/closet was double what most rooms offer. Four adult women stayed for five nights and we never felt crowded even when we we all getting ready at the same time.
April 12, 2013
Rated 5.0 out of 5.0 by eruthie exercise equipment
# rooms for 4 nights and our only concern was the poor qualty equipment in the exercise area.
Staff was WONDERFUL, every one of them that we met. They were so accomodating and responsive.
April 12, 2013
Rated 3.0 out of 5.0 by Monsoon60 Fun Idea but . . . .
The idea that this was the old San Antonio jail makes this a fun concept but it was loud in the room. I could hear everyone going up and down the stairs and "slamming" the doors. Also no matter how you slice it you have to be able to walk up steps, no ramp anywhere. Parking was ok. And the riverwalk is about 4 blocks down. The bed seemed old and you could feel the springs. All-in-all I would not stay at this property again, I'll go back to the Staybridge next to the train station on the other side of the riverwalk.
April 3, 2013
Rated 5.0 out of 5.0 by Hatter01 Outstanding Experiece for myself and my customers
I booked 4 rooms for a trade show for myself and my customers. The rooms were great. My customers loved the fact that it was an old jail. Was in walking distance to everything. Close enough that after a fun night that walking back was no problem.
Staff was very friendly and helped me locate all the places that we were meeting other folks each night.
One of my favorite Holiday Inn's experiences ever.
March 31, 2013
Rated 4.0 out of 5.0 by KCgang Great smaller hotel
This hotel is only two blocks from Riverwalk and close enough to o0ther downtown sights that it made for easy walking. The rooms are well furnished and very quiet. Staff was very friendly.
Parking is right accross the street, but at $15.00 a night? This was waived by becoming a frequent hotel member, but don't know if this is normal. A very good two night stay was had and we would return again.
March 28, 2013
Rated 5.0 out of 5.0 by Becky2003 Great location!
The front desk was absolutely wonderful! Location was within walking distance to The Market and to the Riverwalk. (closer to the Market) Room was comfortable and clean. We would def stay there again.
March 25, 2013
Rated 5.0 out of 5.0 by Krystal27 An excellant choice, great location
My husband and I just returned from our Spring getaway to San Antonio. I am so glad we chose this Holiday Inn Express. The room was very comfortable and clean. The refrigerator and microwave in the room was very convenient. We got a kick out of the bars on the outside of the windows (this is an historical place) and we enjoyed reading about the history of the building.
Although I liked the fitness room, I only used it once during our stay because we pretty much walked everywhere in the city. The location of the hotel was perfect (close enough to downtown and the river walk, the Alamo, etc. but also close to the highway so we could easily get out of the city to visit family and go to the wineries!)
Above all, the staff made our visit very comfortable. They were attentive, helpful and friendly. We especially want to thank Rolando. He took care of our cab when we left and even packed us a goodie bag for the trip home. That is the kind of above and beyond treatment that will bring us back to the hotel the next time we visit San Antonio!
March 25, 2013
Rated 1.0 out of 5.0 by Princessminnie Spring break 2013
Need to hire some help to clean and replace the shampoo and soap bottles cause they left the old shampoo and soap bottles and just filled it with water not going back. They left hair on the floor and on the walls in the shower and when I asked to clean my room they said they couldn't cause they didn't anybody.
March 19, 2013
Rated 5.0 out of 5.0 by ChemColonel Outstanding Staff.
The staff acted as if they were genuinely glad to have us a guests and went out of their way to help us get around San Antonio and to be helpful in any other way they could.
Staying in a remodeled jail was a hoot.
March 19, 2013
Rated 4.0 out of 5.0 by PAUL46 GREAT STAFF
CHECK IN EXPERIENCE WAS NOT EASY, NOT KNOWING WHERE TO PARK IN AN UNFAMILIAR PLACE AT NIGHT. WI FI WAS OUT MOST OF STAY BUT STAFF WAS ACCOMODATING AND COURTEOUS.
March 15, 2013
Rated 4.0 out of 5.0 by jimmmmmmmmmy jennifer was great
jennifer at the front desk was great!!!!!! she was great and great and great
March 15, 2013