Rated 4.2 out of 5 by 260
Rated 4.0 out of 5.0 by ReeDimp Good but...
I found my room on a booking site but I booked through this site and I paid in full when I booked without the ability to cancel. I didn't think to check reviews until AFTER I had paid. I was a bit afraid after reading things like,"it shouldn't say riverwalk because its too far." "Bad end of the river" kinda seedy looking surroundings. NOT true! It's a bit of a walk down to restaurants and shops but not far at all 10 maybe 15 minute walk could be shorter admittedly I was not in great shape and the walk was pleasant we didn't drive anywhere but to the zoo and basketball game we walked everywhere else EVERY day. Location was great there is construction going on close by and makes it look rough but it's not its just construction and doesn't interfere with what you want to do. The parking across the street is conveniently located, however, not so convenient. Seems to not be enough parking for the number of rooms and since you pay for parking it should be better and more secure otherwise it should be free. I mean I'm YOUR customer and have to pay to park in YOUR lot and I have to stalk the lot and hope someone leaves and then its no more secure than parking on the street. The breakfast was too expensive for what was offered 12.95 for sausage eggs hashbrowns and biscuit tasted ok but the price seriously should be in half. I understand charging but not really plenty of hotels offer free breakfast and have FAR more to offer. Maid service was... Every single day I was there I had to call and ask for washcloths and towels. Every day they would take out 3 used washcloths and towels when we returned, no towels EVERY DAY. Not only should they know how many people are in a room but also if you take OUT 3 of each, put back 3 of each. Peculiar sour smell in the bathroom kept thinking maybe it was the shower curtain it was always there. Don't get me wrong the room was gorgeous, the people were nice and the location was great but the parking, breakfast and maid service took away from the experience. Where ever I don't have excellent on the rating is because of one of those 3. I would recommend it highly just walk 2 a restaurant for breakfast, leave a note for the maids and try not to move your car too late may not be a spot when you return. That's a lot the hotel should actually just address it but I would recommend it highly Rooms were huge, gorgeous, comfortable and the beds slept extra comfy just a few things they should pay attention too and fix. So it was good but...
March 15, 2014
Rated 2.0 out of 5.0 by mxed13 Hot room poor service
Our room was hot throughout the night and when we let the receptionist up front know about the situation she showed no sympathy and just said she would let maintenance know. Also I did not like the fact that they charge you 20 dollars for parking.
March 7, 2014
Rated 4.0 out of 5.0 by GmaNTexas Beds comfy and room was quiet enough.
Easy check-in. The staff was helpful. The nicest being the gentleman staff member that greeted us upon arrival, supplied us with towels for the pool and our room. Really made us feel welcome. Our room was okay with comfy beds and on the quiet side. Not all that clean as stuff was on the floor in front of the A/C and it was sticky all over upon arrival. The pool was freezing but the grandson went in anyway!
Breakfast was quite a wait as only one staff member waiting on everyone for awhile. Our order took quite a long time. One meal completely wrong and another partially wrong. We saw the cook eating while preparing meals.
All in all, we had a good time and the room provided a nights rest after the activities of the evening. Would we stay here again, probably. Everyone has an off day, right?
February 18, 2014
Rated 5.0 out of 5.0 by CAG1947 Spacious! Friendly!
The staff were very friendly, responsive and helpful. Our room was spacious and colorful! The Hotel Indigo was ideally located on Saint Mary's Street ... The Riverwalk was a straight shot down the street about 8 blocks; one could also take the river taxi which stopped at the Hotel. Hotel Indigo can easily become your home away from home!
February 12, 2014
Rated 3.0 out of 5.0 by ScottV Definitely nothing special
First, to say this hotel is on the Riverwalk is a stretch. It's a the very end with little else. They furnish it a little different than a regular Holiday Inn. Nothing crazy. Oh, and parking across the street isn't all that great either. The staff was anything but spectacular. The guy checking me in barely spoke to me. I certainly didn't receive anything but "thanks" in "recognizing" me as a platinum member. No gift, no nothing. Here's your keys. See ya. And park across the street. Restaurant/bar was okay. There was a new guy training that was trying. The girl training him was pretty pathetic. She hung out with one guy (possibly a boyfriend?) and showed the new guy a few things. There was one nice guy who was working the Bistro that night. Otherwise, this place is easily forgettable. I WON"T be staying here again and I travel to San Antonio frequently.
January 11, 2014
Rated 4.0 out of 5.0 by Noey64 Love this place
The hotel is wonderfully located off the Riverwalk. Great staff, good customer service. Very pet friendly. Everytime we stay we miss the place when we leave.
January 7, 2014
Rated 5.0 out of 5.0 by sarahb8604 Clean and comfortable room right on the Riverwalk
I stayed at this hotel for a wedding that I attended a few minutes down the Riverwalk. The hotel was very warm and welcoming. I love the bar and back patio (although it was too cold to enjoy during this trip). The hotel is located a little further down the Riverwalk than most of the big Riverwalk attractions. However, it was much quieter as a result. There's also a river taxi right outside the hotel so it's not difficult to get to the action. I would highly recommend this hotel.
January 6, 2014
Rated 5.0 out of 5.0 by Echomike Good Stay
The hotel is located away from the main river walk tourist area but it is an established water taxi stop.
The room was very clean and well maintained with a view of the river although it wasn't very well noise insulated we could hear the bar crowd until midnight.
I would not hesitate to stay there again but would request a room away from lobby area.
January 3, 2014
Rated 5.0 out of 5.0 by VBPollock Hotel
What a beautiful property. The hotel staff from the front desk to the restaurant, lounge and house keeping staff we're amazing and the friendliness they displayed not just in there "hello or good morning" just made my day, thank you for a wonderful stay.
December 28, 2013
Rated 4.0 out of 5.0 by Dormi2057 Convenient location
In Town for a Sports event - great location. Comfy and clean rooms. Staff attentive and courteous.
December 28, 2013
Rated 5.0 out of 5.0 by MOG55 Great Experience for Wedding
We just spent 6 nights at the Hotel Indigo with many out of town guests for our son's wedding. The staff was very helpful for all our various needs, even providing a meeting room for yoga the morning of the big day! The bar tender, Jameson, worked like mad to keep everyone served and even helped out in the kitchen when we were hungry. The beds and rooms were clean and comfortable . The bamboo floors really helped to make it feel clean. There are a variety of room sizes to pick from and all had fridges, but no microwave. It is located a little ways from all the restaurants on the riverwalk but there is a river taxi and the walk is beautiful. There is also an excellent Italian deli on the street level a few blocks away. But the restaurant in the hotel was very good and often we gathered on the patio or in the restaurant so we would not have to hunt for a place that could accommodate a big group and everyone enjoyed the food there. Thanks for a memorable experience and for all your help
December 11, 2013
Rated 4.0 out of 5.0 by GigiFliesTheWorld Quiet place on the far side of Riverwalk
I really like this location!
Hotel Indigo you can't go wrong!
The quality was top-notch, staff was very friendly and accomodating.
It was quite a walk to the "busy" section of the Riverwalk - but that is good for my family!!
We prefer the quiet solitude while still in a safe, walkable location.
Hotel Indigo Riverwalk provided this for us!
It was a nice walk along the Riverwalk to the busy and louder parts of the marketplace.
But we love to walk, so all is well :-)
The only thing I would improve is parking spaces.
I bet we'll be back!
December 6, 2013
Rated 4.0 out of 5.0 by outoftowner2 Great location
The location is fabulous! We enjoyed being so close to the Riverwalk.
The breakfast was delicious and a good value.
We did not appreciate waking to very loud outdoor music before 8 am, however. It was the outdoor patio music. Not a great way to wake up.
Aside from the music, it was a wonderful stay.
December 4, 2013
Rated 4.0 out of 5.0 by 4momga Nice, but....
I was here nine nights on business and the wireless didn't work at all in my room. No prob if I sat in lobby. I called their tech support and was told it was a problem at the hotel level. I called the front desk and was told they knew it wasn't working and were waiting to get it fixed. Nine days later still no wireless.
That being said, neat property, very clean with some nice upgrades but don't think I'll be back based on wireless situation.
December 3, 2013
Rated 5.0 out of 5.0 by Firesong1 GREAT and OVER-THE-TOP Customer Service
We arrived Wednesday, November 28th at 6 p.m.....the day before Thanksgiving. Was impressed by the outstanding cleanliness of the room and the hotel in general.
The next morning, we went downstairs, anticipating our tour of The Riverwalk and later the Christmas Light Parade in the evening, and especially the 10:30 reservations we had that morning for a tasty Thanksgiving brunch, we jumped into our car, my husband turned the key....and THE ENGINE WOULD NOT TURN OVER!!!!!!!!!!!!!!! DEAD BATTERY!!!!! Since the headlights automatically turn off after the ignition turns the engine off and all of the other accessories that require a running engine were also turned off, we were afraid our battery had had one of those "OH NO" moments were a gonner. What we were going to do? We had exactly 20 minutes to get to our brunch reservations.
My husband went into the office, explained the situation to the young lady at the front desk, who had evidently drawn the short straw and had to work on Thanksgiving day, picked up the phone and ordered a taxi for us. My husband asked if there was any type of maintenance man on duty there at the hotel who might have some jumper cables. She shook her head, but then, "I'll go head a call a couple of people and see if anyone working this morning has jumper cables." THAT WORKED!!! The maintenance worker said that the maintenance department did not have any cables, but he would check with the kitchen crew to see if anyone there would have a set. One of the cooks said he had some in his car and both of them went to the cook's car and the maintenance worker took the cables and drove over to our car, while we were waiting for the taxi. He quickly attached the cable, turned the lignition to on in his car and our battery quickly roared to life!!!!!!!!! WE WERE SAVED!!!!!!!!!!!!!!!!
December 3, 2013
Rated 4.0 out of 5.0 by JP233 4 day stay at the hotel
As a gold elite member I was welcomed at the desk ( Michael) in a very courteous and professional manner. Michael indicated very quickly what I received as amenities.
Breakfast though was of a good quality but I would have rather prefered a buffet style approach.
November 27, 2013
Rated 5.0 out of 5.0 by TaTa05 Riverwalk Get Away
Hotel Indigo was perfect for our trip. The rooms are nice and big, loved the Kerug Coffee Maker, bathroom is a little tight but workable. The lobby and grounds are very well kept and there is a nice terrace where you can sit and have a drink before you hit the Riverwalk. The hotel is a little off the beaten path of the Riverwalk activity but you can catch the river taxi right outside and be downtown in minutes. The staff is very helpful with suggestions of places to see and directions. We will definitely stay at Hotel Indigo again!
November 27, 2013
Rated 5.0 out of 5.0 by Firelady Great hotel!
This is a beautiful hotel and is located right on the Riverwalk, with their own access. It's only a short walk to the restaurants and the Alamo. The balcony rooms have a beautiful view of the Riverwalk. The weather was great so we were able to sit on the balcony (comfy chairs included!). There is also a very nice courtyard overlooking the river. I didn't eat at their restaurant so can't comment on the food. Would definitely go back!
CONS: No microwave in the rooms. Also, there was construction across the way so didn't enjoy hearing a jackhammer at 7 in the morning.
November 25, 2013
Rated 4.0 out of 5.0 by smoochie4dr Overall great place to stay
We chose to stay here due to it's location on the Riverwalk and reasonable price. It is about a mile walk to the main part of the Riverwalk, but for the price it's worth the nice bit of exercise. The room was spacious and clean. The staff was friendly and helpful. Really we only had two complaints. First, we are IHG rewards members and had signed up for a riverfront balcony room but ended up having to choose between a riverfront room/no balcony or a street view balcony. The room we stayed in was nice, but it was still disappointing. Our second complaint was the breakfast selection. Everything we ate was great, but more variety would have been appreciated. They attempted a buffet on Sunday for the first time I believe, which my husband appreciated since he eats a lot of eggs and meat for breakfast. Sat he had an omelet which he enjoyed but it was only a 2 egg omelet I believe. The waiter thought there was bacon on the buffet, but there was only eggs, sausage, French toast sticks, biscuits and gravy, 2 flavors of kolaches, and fruit. We had to pay an additional 4 dollars each as they said the breakfast voucher (normally an $8 value) was not adequate). Many hotels of equal quality would offer this type of breakfast complimentary. For a $12 breakfast buffet I would expect a larger variety of items such as yogurt, bacon, oatmeal, grits, more pastries, etc. Not a major complaint, just something they could improve upon. I will say the steak nachos are wonderful. We would definitely stay here again for the overall value and location.
There is construction going on across the river so if staying during the week you may actually want to be street side as there was quite a bit of noise pretty early in the morning. Not sure how long construction will continue.
November 21, 2013
Rated 5.0 out of 5.0 by Memark My Favorite IHG Property!
I just love this hotel! Always stay here when I am working in San Antonio. Awesome rooms, great staff, nice little bar...and they always have my platinum room upgrade ready when I check in. I wish all of the IHG properties I stayed in through the year were this nice! See you in January.
November 20, 2013
Rated 5.0 out of 5.0 by Randy59 Awesome Stay
Extremely pleased with the hotel and staff. Enjoyed the River Walk. No rental car needed. Easy walk to downtown area along the river. Great place to visit. Everyone friendly.
November 20, 2013
Rated 5.0 out of 5.0 by RandallH Great time!
Alex and Michael at the front desk were excellent. I will definitely stay here on my next visit to San Antonio.
November 18, 2013
Rated 5.0 out of 5.0 by skinsfann44 Great Staff
I have to start by saying that I stayed here 4 years ago and had such a horrible experience, we left early and Holiday Inn refunded all my points used. I like to give second chances so I tried the hotel for my business trip, and this time it was a world of difference. The entire staff, from management to front desk to bar and restaurant, were exceptional. I got in a jam when my company sent a package needed for a presentation the next morning to the other Indigo in town. The staff immediately jumped on helping me and they called the other hotel, who searched everywhere for it(it was refrigerated so they had already stored in their fridge), found it, then they went to pick it up for me. It was a meeting saver! I want to call out Armando and Holly for all the help. Great hotel.
November 18, 2013
Rated 4.0 out of 5.0 by SwamiJohn Nice hotel
This is a nice hotel with a vibrant décor and very friendly staff. Parking arrangement is odd with no parking at the hotel, but located across the street in a somewhat sketchy neighborhood. Don't let that deter you, just be prepared. The deep fried avocado wedges in the bar with jalapeno dipping sauce are to die for1
November 17, 2013
Rated 5.0 out of 5.0 Great stay with a beautiful view
First time saying here, was quite surprised with how good it was. Spent the weekend with my girlfriend and we both enjoyed it very much, nice big rooms and I highly recommended the river walk view rooms. Very clean and neat, it's nice to see a modern styled hotel in the downtown area.
November 16, 2013
Rated 4.0 out of 5.0 by Hg1071 Nice hotel, rude front desk staff
The evening I checked in, the front desk mixed up the credit card info the room should be charged to and (twice) mixed up the room we were supposed to be given keys to. No one in my party was angry about the mix-up, we just had to come back down to straighten it out in order to be able to get into a room. The employee who helped us was named Michael, and he was astoundingly rude to us. He treated us as if we were being aggressive when everyone was totally calm. As a member of my party was calmly telling him what should be charged to her credit card, Michael put his hand up towards her face and told her to "Simmer." After Michael corrected the mix-up and we went up to our room, I was furious with his behavior towards my guests and me. So I came back down to the front desk alone and asked to speak with the manager on duty. Michael told me that he was the only manager on duty, so I told him that my complaint was with the way he treated us. I had absolutely no problem with the room mix-up, only with his poor customer service. He insisted that he was joking (although his speech, facial expressions, & body language had indicated otherwise). Michael apologized and gave me drink coupons for each member of my party, however, I still wanted to express my poor customer service experience because it will deter me from staying at that hotel again.
November 13, 2013
Rated 2.0 out of 5.0 by tina77 staff over charged room 3 times and cancelled my reservation! !
My girlfriend called to confirm the reservation and someone had cancell it, this was the night before we was headed there. Not to mention the lady told us that they would not charge for the room until the day of the reservation. They charged then and when we got there my girlfriend gave them a different card and they charged that and when we left she checked with them to make sure everything was good and they told her there was still a balance and charged her card again and when it was declined from over charging she placed it on her bank account card. So for a room that should of been 230.00 they ended up charging almost a 1000.00 for it. She got all thw money back but it was such a hassle to deal with.
November 13, 2013
Rated 5.0 out of 5.0 by LuliBville Great
I had a great time...The only problem is that there are not that many rooms facing the river. Nice rooms.
November 13, 2013
Rated 5.0 out of 5.0 by Chase2342 Room Odor
I stayed room 139 and there was foul odor in the room. I enjoy staying there and just wanted to let you know.
November 11, 2013
Rated 4.0 out of 5.0 by FleurdeLirious Beautiful hotel on the Riverwalk
We stayed one night at the Hotel Indigo after attending the Meatopia Festival at the Pearl Brewery. The front desk staff were very nice, the hotel was gorgeous. Parking was available on an open lot directly across the street from the front entrance. The room was a river view room, which was spacious and well appointed. The bathroom was lovely, with a large shower head. Aveda bath products were indulgent and invigorating. Bed was quite comfortable. Balcony with table/chairs was great for winding down with a glass of wine. AM room service breakfast was affordable and good -- esp. the spinach/egg white croissant. Only complaints:
1. There is construction going on in the immediate area, creating a ruckus starting around 0745. The walls/doors are insulated, but it was still noisy enough to be bothersome when the heavy machinery got going. Not their fault, and hopefully won't last too long.
2. After walking across the room post shower, the bottoms of my feet were BLACK. The laminate floors LOOOKED clean, but I guess they weren't... we were only there for one night, and never left doors open or anything, so I can only assume that a less than complete job was done cleaning the floors before we checked in. Everything else was clean and nice.
November 8, 2013