Rated 4.3 out of 5 by 74
Rated 4.0 out of 5.0 Excellent Deal
I have stayed in this hotel before about 2 yeras ago. So when I booked my most recent trip I knew this place would work for me again. I mostly love the shuttle service that makes life so much easier for getting around downtown without having to find somewhere to pay and park. The staff was very friendly and even though there was a mix up of room reservations they were still able to accomodate my entire party of 8. The staff also was great at recommending hot spots for food and entertainment. There was construction going on and the room walls are thin. The only improvements I would or could suggest is a lobby store would be good and a faux fireplace to acoomodate late night chats without disturbing the neighboring room. The room is pricey for my budget but relatively even with other downtown hotels. Also there was police presence throughout our stay just as a courtesy not because anything was wrong.
December 10, 2013
Rated 5.0 out of 5.0 by hugh54481 comfortable accomodations and outstanding service
While a bit off the Riverwalk, the hotel had a complementary shuttle to almost all of the downtown attractions, which ran from 0730 to 2230 at night: this allowed us to get out for dinners and some early evening sites. Hotel is being totally updated, and we were placed in the newer suites, which were very comfortable. Staff went out of their way to help and please you. Would stay there again when in San Antonio!! great suggestions for restaurants - never a bad meal!. Shuttle drivers also pointed out places of interest and if not on the shuttle route, how to get there and where the closest pick up area was.
November 18, 2013
Rated 2.0 out of 5.0 by SUGAR107 UNDERGOING RENOVATIONS
Older building and undergoing renovations. Not in the best part of town. Good free shuttle to River walk and town market. Good staff and pleasant.
November 17, 2013
Rated 3.0 out of 5.0 by Birthdaygrl Friendly staff and comfortable beds
We like the shuttle back and forth from the Riverwalk and other places. I will say that remodeling was unexpected due to the mess behind it and the fact that some parts of the hotel was not accessible for guest. The noise from the remodel was bothersome. The staff was very friendly at this location as well.
November 13, 2013
Rated 3.0 out of 5.0 by Richie1 Under renovations
Hotel is under renovations. When I arrived at hotel, all parking spaces were occupied. Was told to park in handicap parking which I refused. The lot was roped off due to construction. The area was not the greatest. Breakfast was in a makeshift room.
November 1, 2013
Rated 5.0 out of 5.0 by rivpat93 Great Service
Great Service, Employees where very nice, Shuttle service is a huge plus definitely helped me get to my destination. Breakfast was incredible, different choices everyday. The rooms are very spacious also, great lay out in the suite with the living area, kitchen and bedroom. This is a hotel I would recommend to anyone I know going to San Antonio.
October 24, 2013
Rated 5.0 out of 5.0 by chinny67 Great Place to Stay, Excellent Shuttle Service
Even though this Holiday Inn Express is undergoing a remodel, it was a very comfortable place to stay. Our room was very quiet, we slept soundly. The breakfast was well done, with an excellent selection.
We were sold reading comments from previous guests regarding the shuttle service to River Walk, The Alamo, and attractions. The shuttle service was outstanding. Thanks LuLu, Joey, and Earnest. We called, you were there to pick us up in no time! We would definitely recommend this Holiday Inn Express, you made our visit to San Antonio enjoyable.
October 22, 2013
Rated 5.0 out of 5.0 by IowaJan Clean room and gracious staff
Knowing that this property was being remodeled gave us some concern before we arrived. However the warm welcome by staff and the availability of the shuttle service to downtown soon made it possible to ignore the work being done. The breakfast room had been relocated to the conference room and each morning of our four day stay started with a wonderful hot breakfast with an extreme number of choices. Our room was clean and comfortable and our room was thoroughly cleaned each day while we were away.
Front desk staff were very friendly and helpful as was the lady that worked in the breakfast area. We especially appreciated Lulu and Joe who drove the shuttle to and from the downtown area. Having received a card with the phone number the first evening, we just called to say we needed to be picked up and agreed on a location.
We would stay in this property again.
October 22, 2013