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Rated 4.3 out of 5 by 81 reviewers.
Rated 3.0 out of 5.0 by The good and the bad The good: Amazing staff, clean rooms and great breakfast. The bad: the bed was extremely hard to sleep on. My husband an I both woke up both mornings with our backs hurting! Lastly, the shower has no light. After drawing the curtain I could not see what I was doing in the shower very well, I suggest lights in the roof of the shower. February 26, 2014
Rated 5.0 out of 5.0 by Great staff Janie and their shuttle driver went way above and beyond the call of duty. And every employe I met really seemed to really care about their work and the environment. February 20, 2014
Rated 5.0 out of 5.0 by Very good experience Had a very good experience. The location of the Inn is near to the attractions that we were visiting. The room was good and the staff were very courteous. February 5, 2014
Rated 1.0 out of 5.0 by Worst First of all, it was not located in the best of neighborhoods and away from events. Secondly it was under re-modeling which was not posted on the Holiday Inn web site. I would have gone to another hotel if I had known. This was the worst Holiday Inn Express I have ever stayed in, and if I ever get back to San Antonio, one thing is for sure. I will not be staying there. Bob Reynolds January 31, 2014
Rated 4.0 out of 5.0 by Good experience, and very close to city center Hotel was under renovation, so some noice from 3rd floor during our stay, but we got some extra points for this. Staff was extremely helpful in every way, and extra bonus was the van, that would take us more or less anywere we wanted to go, in the midtown area. The van was operation everyday, from early morning to late evening (thank you Chris). On our check out day, we were also able to use the van. Thanks to all the staff, and a special thanks to the General Manager. January 29, 2014
Rated 3.0 out of 5.0 by Good beds and good access to Dallas Felt like a reasonable new hotel, good thing is that there was an indoor pool, problem was that it was not working, not good when you have three kids that are eager to swim. Plenty of restaurants in the neighbourhood, and a supermarket nearby. January 29, 2014
Rated 5.0 out of 5.0 by Clothes I left some clothes in the closet and call the hotel 3 hours letter and they told me, they can’t not find my clothes, the rest everything was good. January 21, 2014
Rated 4.0 out of 5.0 by Excellent Deal I have stayed in this hotel before about 2 yeras ago. So when I booked my most recent trip I knew this place would work for me again. I mostly love the shuttle service that makes life so much easier for getting around downtown without having to find somewhere to pay and park. The staff was very friendly and even though there was a mix up of room reservations they were still able to accomodate my entire party of 8. The staff also was great at recommending hot spots for food and entertainment. There was construction going on and the room walls are thin. The only improvements I would or could suggest is a lobby store would be good and a faux fireplace to acoomodate late night chats without disturbing the neighboring room. The room is pricey for my budget but relatively even with other downtown hotels. Also there was police presence throughout our stay just as a courtesy not because anything was wrong. December 10, 2013
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