Rated 5.0 out of 5.0 by psjohnson It was great!
First, we had a great time. The room was comfy and like a small suite - completely unexpected. A very happy surprise. Everything felt, looked and smelled clean. The bathroom fan was very loud and it would be nice if it had a separate switch from the only light in the bathroom. Breakfast was great! It's about 6 blocks from downtown/riverwalk so that very convienent and also about 4 blocks from the Alamodome. We didn't have to drive anywhere. The shuttle was avaiable pretty much whenever we needed it.
I am a Priority Club Member but don't remember that making a difference. If we received any "perks" I wasn't aware of them being extra for being a member.
I hope I was an isolated incident and partly due to I was driving a rented car with PA license plates. I parked Friday afternoon at the hotel and didn't move the car again until Sunday at noon. The tank was on empty and it only took 1/2 tank of gas to get there. I also believe a contributing factor was the car didn't have a inside latch to open the gas cap door nor was there a locking gas cap. Either of which I would have thought would have been standard on a new-ish rental. I will definitly stay at this hotel again but I'll have my own car (with locking gas cap) : )
June 7, 2013
Rated 5.0 out of 5.0 by Str8Fan EXCELLENT AND COURTEOUS STAFF
The staff could not have been more friendly and service-oriented! My Mom got sick on the trip down to San Antonio (travelling with my sister from a different location than me) and felt like she needed medical attention. I sought advice from the desk attendant, not paying attention to the the computer in business services room at the time. He was very knowledeagble about the area and recommended a clinic closest to them and it was so easy for them to get there. She got the medical attention needed and all turned out to be o.k.
The serivce during that super busy weekend was AWESOME!! You should all be be very proud of how you managed a "full house" from the check-in, the shuttle service, the breakfast (very attentive in keeping the food available), and your overall friendliness. You would never know that you had so many to serve...and I, for one, stopped by the desk multiple times for laundry questions, directions to a store, good route to take out of town during rush hour, etc.
THANK Y'ALL SO MUCH!
June 7, 2013
Rated 4.0 out of 5.0 by Martha2013 noisy - commerce side
Our first night was so noisy, because of the traffic on Commerce, you could hear cars honky and people yelling,,, in the morning we asked to be moved to the other side of the hotel, and they gladly did move us, since they had rooms available on the other side!!! Had a good night sleep the second night... The shuttle service was pretty good, except for one time, we waited down town for over a hour in the 95 degree heat!!!
June 6, 2013
Rated 5.0 out of 5.0 by nick1924 excellent
The rooms were nice,clean and the staff was polite and very helpful. The shuttle service was very convenient and always available. The breakfast was very good with a large variety of selections. I would highly recommend this hotel
June 1, 2013
Rated 5.0 out of 5.0 by buger buger#1
The rooms were nice,clean and the staff was polite and very helpful. The shuttle service was very convenient and always available. The breakfast was very good with a large variety of selections. I would highly recommend this motel.
May 17, 2013
Rated 1.0 out of 5.0 by Angelica1 Raid on Spiders
Our family was visiting for the first time to San Antonio. We had to attend a teacher conference at the Gonzalez Convention Center in the downtown area. Hotel offered shuttle but it was not always reliable for pick up and driver (guy) was rude. Found spider in bed. Called front desk and spoke to Jasmine to tell her about spider problem. Three hours later,which was around 10:00 PM, housekeeping shows up at our door with a can of Raid to exterminate our room to kill the spider. Too late, we had already squashed the spider by then. The beds were not comfortable. This was the first time in a long time where my bed at home was more comfortable than a hotel bed. The tub was backed up and left black rings around the tub. This hotel is too far from the main activity of the downtown area. It looks like a ghost town in this hotel area. We requested our towels to be changed, and housekeeping never did it. So we called front desk, and we were told to come to the front desk to get our towels. We told them that wasn't our job, it was housekeeping. The front desk employees expected us to do their work. Would like to note that the General Manager agreed to give us 1 night complimentary for the inconveniences we experienced. We felt very unwelcomed by the staff at this hotel.
May 7, 2013
Rated 4.0 out of 5.0 by magicman21703 Good place
I would take the hotel shuttle to the river walk for dinner then take a leisurely walk back to the hotel.
May 2, 2013
Rated 5.0 out of 5.0 by ercuellar Excellent
I had the pleasure of staying at this hotel for four days and it was a great experience. The hotel staff was wonderful, I personally spoke with the manager I made my reservations with and the hotel was conveniently located a mile from downtown. The hotel also offers a shuttle to downtown. I would recommend this hotel to anyone visiting the San Antonio area.
April 18, 2013