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Rated 4.3 out of 5 by 154 reviewers.
Rated 4.0 out of 5.0 by Hi Outstanding service. Staff was polite and courteous. Nice, clean and comfortable room. Unfortunately the road noise from the busy street in front of the hotel was a bit of a nuisance and was hard to get to sleep until traffic died down late at night. September 28, 2014
Rated 5.0 out of 5.0 by Excelente ubicacion Cuartos cómodos y muy buena actitud por parte del personal. Excelente ubicación. Prácticamente en el centro de la ciudad sin necesidad de pagar extra por estacionamiento. September 27, 2014
Rated 4.0 out of 5.0 by Consistent experience and value Stayed at the property for a business trip and the experience was consistent with other renovated HI Express visits and was highlighted by excellent service at this property. Surrouning area is up and coming and a little far from the river walk but the stay came at more reasonable cost that surrounding hotels. September 26, 2014
Rated 4.0 out of 5.0 by Safety To many people were standing around outside amking me and other feel uncomfortable September 23, 2014
Rated 5.0 out of 5.0 by Great shuttle service The free shuttle service to and from the hotel was excellent. We used it to go to the Alamo, Riverwalk, and a restaurant. September 18, 2014
Rated 3.0 out of 5.0 by It's just okay This was not what I am used to when I stay at a Holiday Inn Express. The place needs renovation. Breakfast food was really blah. Some of the staff was super friendly. I didn't care to see their employee's out fron smoking as we came and went. I'm from Washington and we have laws about people standing near doors smoking. So I guess I am not used to seeing people do that. September 18, 2014
Rated 5.0 out of 5.0 by Loved it Very friendly staff and rooms were huge, love it. Only a little noisy from someone running in the hallway. September 17, 2014
Rated 5.0 out of 5.0 by Best free breakfast in town. Very helpful staff and everyone is so polite and courteous. September 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Excellent Room and Great location. Great breakfast and very clean property. September 9, 2014
Rated 2.0 out of 5.0 by Very disappointed!!! Couldn't believe how horrible my experience was at this Holiday Inn Express. The breakfast was cold and appeared as if it had been sitting there for days. I don't think I have ever seen a spoiled jelly pack ever, well saw it this time. Only one treadmill worked in the workout room and they only had two. Couldn't get the computer in the business center to go to any website it kept crashing. Once I finally got the website up using a different browser, 20 minutes later, I couldn't print, the printer wasn't installed, LOL. Had to laugh to stop from screaming. Proceeded to use the computer for the staff in the office, the girl never bothered to go get the printer installed for the next soon to be frustrated customer. Overall horrible experience. So many other hotels to stay at in SA, don't bother with this one!!!! September 9, 2014
Rated 5.0 out of 5.0 by Great location, comfortable room, and great service. I had a great experience during my stay over Labor Day Weekend. We showed up a little early, but since our rooms were ready we were allowed to check in. The front desk staff was very courteous and professional. The complimentary shuttle service was awesome. The hotel is only minutes from downtown and the Riverwalk, and the shuttle drivers were willing to drop us off at multiple locations (Mall, Riverwalk, Tower of America, etc.). Because of the close proximity, the shuttle drive only took a few minutes, a little longer during rush hour traffic. The room and bathrooms were clean. The continental breakfast was good and the food was hot. I am a vegetarian and the kitchen staff was willing to make me plain egg and cheese omelettes when there were only meat omelettes available, which is above and beyond my expectations! Overall great experience. I will definitely stay here again the next time I visit San Antonio. September 8, 2014
Rated 4.0 out of 5.0 by Late night stay Arrived late and was welcomed by the staff. Parking required a second trip to car to place pass in car. Not impressed with that at 11pm. Room was comfortable as was the bed. Breakfast was ok. September 7, 2014
Rated 5.0 out of 5.0 by Great service I had to change by plans suddenly while staying in San Antonio and was lucking enough to get a room at the last minute. The room and service was excellent. While not right on the Riverwalk, they did have a shuttle service that would take you there and pick you up. It turned my little disaster into a very pleasant experience. September 5, 2014
Rated 5.0 out of 5.0 by Convenient location to train station with excellent servicce Staff provided better than expected assistance several times during our stay. The room was well furnished with many convenience features. September 4, 2014
Rated 5.0 out of 5.0 by MichaelP47 Enjoyed our stay. Staff was helpful and considerate. September 1, 2014
Rated 5.0 out of 5.0 by it was a really good experience There are many things great to say about this hotel.1. the hotel staff is nice and courteous and is willing to help you out for whatever it is you need That they can do. 2. the rooms are great for the price. 3. and what more could you want the hotel is located a few blocks from downtown next to the Riverwalk. September 1, 2014
Rated 5.0 out of 5.0 by Great venue Convenient to business venue. Excellent shuttle service, friendly, informative driver. Comfortable bed, excellent breakfast, pool, hot tub. August 27, 2014
Rated 4.0 out of 5.0 by Great Bathroom Amazing bathroom. Fantastic water pressure, wonderful towels. August 25, 2014
Rated 2.0 out of 5.0 by Noisy room facing to Commerce road My room was very noisy that I can hardly sleep all night. The windows could have been sealed well to isolate the noise from the street that is just foots away. Front desk stuff was nice. August 24, 2014
Rated 5.0 out of 5.0 by I travel allot. This place ranks#1 Awesome stay. Very nice staff and felt at home. I highly recommend your stay with this hotel. August 21, 2014
Rated 4.0 out of 5.0 by Almost There - Renovating New staff training was underway when we arriived. A Stately manager also greeted us with a pleasant explanation of the accomodations and helped us with loading our luggage on the rolling caddy, and showed us to the elevator, all with a hearty smile. On the second floor was a sign asking our pardon as a renovation was underway on the floor. After we were situated in our room, the manager called to tell us that ice and vending machines were only available on the 1st and 3rd floors, saving me steps and time searching. He also assured us that our brand new Ford Explorer Limited would be safe in the lot. The room had a bed, a desk and an office chair. A couch or an easy chair with a floor lamp would have been nice, but we recalled that they renovating, so, no foul. it was 4 out of 5 experience with a + in that it was close to the San Antonio River Center serviced by a shuttle on a 1/2 hour rotation. The breakfast offerings were plentious and well prepared. The only downside is that the breakfast area is too small and the serving area is too compact. Good job guys. August 19, 2014
Rated 4.0 out of 5.0 by Great service! This hotel has great service! From allowing an early check-in August 18, 2014
Rated 5.0 out of 5.0 by Great Location Had a relaxing time and comfortable stay! Excellent choice of B'fast. Rooms are large and airy. August 11, 2014
Rated 5.0 out of 5.0 by Great customer service and a comfortable property This property, despite some in-progress renovations, was very comfortable and inviting. The front desk staff was very welcoming, courteous, and helpful from the moment I entered the doors of the hotel. They were able to provide directions to local business very quickly and easily, and appeared to be concerned with meeting all of my needs as a guest in the hotel. There was some noise in the hallways during the evening, but it is summer and families are vacationing in the San Antonio area, so this was to be expected. The room was a little warm when I first entered, but a quick adjustment of the thermostat almost immediately began to make a difference. Overall, this was a very comfortable room. Any shortcomings that may have been existent in any amenities or conveniences in the room, were more than made up for by the friendliness and helpfulness of the front desk staff. I would definitely recommend this property to anyone looking for a comfortable hotel that is close to downtown San Antonio, but still provides easy access to local business and restaurants. August 11, 2014
Rated 4.0 out of 5.0 by A comfortable and convenient place to stay. The free shuttle service is fantastic! The rooms are nice, and the bed was comfortable. They are still remodeling, so there were construction areas. The breakfast room was very crowded. Maybe seating could be moved to the lower level? I was thrilled to find Gluten Free muffins! August 6, 2014
Rated 4.0 out of 5.0 by TCDA Visit Comfortable bed, courteous staff. Shuttle service dependable August 5, 2014
Rated 4.0 out of 5.0 by Renewed property and good service The hotel is getting renewed so the rooms are so comfortable and all brand new. Is very close to the riverwalk and they have a convenient shuttle every 30 minutes. August 3, 2014
Rated 5.0 out of 5.0 by Overall great value This hotel is not fancy, but eveything is new and up to date. The common areas and guest rooms are very clean. The staff is kind and helpful and they seem to love their jobs. Our room was much roomier than I was expectiing, more like a suite. The sleeper sofa was very helpful. Also, I love that there is a microwave and refrigerator. This was a short stay, but in the future when we stay longer, a fridge would be great. If we return to SA, we will definitely use this hotel. August 3, 2014
Rated 5.0 out of 5.0 by My Experience at Holiday Inn Express The room was very clean and comfortable. The staff was friendly and helpful. Please improve the breakfast food. The meats and eggs tasted too processed. Add some wholegrain choices. Also, add baskets to the shelf under the sink for guests to store items such as hair curlers and straighteners, makeup, etc. Another hotel I stayed at had these, and I loved them. August 2, 2014
Rated 4.0 out of 5.0 by Nice area-good breakfast Arrived at HIE really late (delayed flights) and very tired. The young lady at the front desk was very nice and friendly. She offered advice and was very helpful. Bed was very comfy. July 28, 2014
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