Rated 4.2 out of 5 by 145
Rated 2.0 out of 5.0 by YnotBbad2 Very disappointed!!!
Couldn't believe how horrible my experience was at this Holiday Inn Express. The breakfast was cold and appeared as if it had been sitting there for days. I don't think I have ever seen a spoiled jelly pack ever, well saw it this time. Only one treadmill worked in the workout room and they only had two. Couldn't get the computer in the business center to go to any website it kept crashing. Once I finally got the website up using a different browser, 20 minutes later, I couldn't print, the printer wasn't installed, LOL. Had to laugh to stop from screaming. Proceeded to use the computer for the staff in the office, the girl never bothered to go get the printer installed for the next soon to be frustrated customer. Overall horrible experience. So many other hotels to stay at in SA, don't bother with this one!!!!
September 9, 2014
Rated 5.0 out of 5.0 by amitgt2 Great location, comfortable room, and great service.
I had a great experience during my stay over Labor Day Weekend.
We showed up a little early, but since our rooms were ready we were allowed to check in. The front desk staff was very courteous and professional.
The complimentary shuttle service was awesome. The hotel is only minutes from downtown and the Riverwalk, and the shuttle drivers were willing to drop us off at multiple locations (Mall, Riverwalk, Tower of America, etc.). Because of the close proximity, the shuttle drive only took a few minutes, a little longer during rush hour traffic.
The room and bathrooms were clean.
The continental breakfast was good and the food was hot. I am a vegetarian and the kitchen staff was willing to make me plain egg and cheese omelettes when there were only meat omelettes available, which is above and beyond my expectations!
Overall great experience. I will definitely stay here again the next time I visit San Antonio.
September 8, 2014
Rated 4.0 out of 5.0 by Aggie84 Late night stay
Arrived late and was welcomed by the staff. Parking required a second trip to car to place pass in car. Not impressed with that at 11pm. Room was comfortable as was the bed. Breakfast was ok.
September 7, 2014
Rated 5.0 out of 5.0 by Pearl2347 Great service
I had to change by plans suddenly while staying in San Antonio and was lucking enough to get a room at the last minute. The room and service was excellent. While not right on the Riverwalk, they did have a shuttle service that would take you there and pick you up. It turned my little disaster into a very pleasant experience.
September 5, 2014
Rated 5.0 out of 5.0 by MD38116 Convenient location to train station with excellent servicce
Staff provided better than expected assistance several times during our stay.
The room was well furnished with many convenience features.
September 4, 2014
Rated 5.0 out of 5.0 by MichaelP47 MichaelP47
Enjoyed our stay. Staff was helpful and considerate.
September 1, 2014
Rated 5.0 out of 5.0 by cello it was a really good experience
There are many things great to say about this hotel.1. the hotel staff is nice and courteous and is willing to help you out for whatever it is you need That they can do. 2. the rooms are great for the price. 3. and what more could you want the hotel is located a few blocks from downtown next to the Riverwalk.
September 1, 2014
Rated 5.0 out of 5.0 by Cindysue Great venue
Convenient to business venue.
Excellent shuttle service, friendly, informative driver.
Comfortable bed, excellent breakfast, pool, hot tub.
August 27, 2014
Rated 4.0 out of 5.0 by redladyj Great Bathroom
Amazing bathroom. Fantastic water pressure, wonderful towels.
August 25, 2014
Rated 2.0 out of 5.0 by Johnathan27 Noisy room facing to Commerce road
My room was very noisy that I can hardly sleep all night. The windows could have been sealed well to isolate the noise from the street that is just foots away. Front desk stuff was nice.
August 24, 2014
Rated 5.0 out of 5.0 by Praxair I travel allot. This place ranks#1
Awesome stay. Very nice staff and felt at home. I highly recommend your stay with this hotel.
August 21, 2014
Rated 4.0 out of 5.0 by AerieView Almost There - Renovating
New staff training was underway when we arriived. A Stately manager also greeted us with a pleasant explanation of the accomodations and helped us with loading our luggage on the rolling caddy, and showed us to the elevator, all with a hearty smile.
On the second floor was a sign asking our pardon as a renovation was underway on the floor. After we were situated in our room, the manager called to tell us that ice and vending machines were only available on the 1st and 3rd floors, saving me steps and time searching. He also assured us that our brand new Ford Explorer Limited would be safe in the lot.
The room had a bed, a desk and an office chair. A couch or an easy chair with a floor lamp would have been nice, but we recalled that they renovating, so, no foul.
it was 4 out of 5 experience with a + in that it was close to the San Antonio River Center serviced by a shuttle on a 1/2 hour rotation.
The breakfast offerings were plentious and well prepared.
The only downside is that the breakfast area is too small and the serving area is too compact.
Good job guys.
August 19, 2014
Rated 4.0 out of 5.0 by caribsand Great service!
This hotel has great service! From allowing an early check-in
August 18, 2014
Rated 5.0 out of 5.0 by singh13urt Great Location
Had a relaxing time and comfortable stay! Excellent choice of B'fast. Rooms are large and airy.
August 11, 2014
Rated 5.0 out of 5.0 by AJT1971 Great customer service and a comfortable property
This property, despite some in-progress renovations, was very comfortable and inviting. The front desk staff was very welcoming, courteous, and helpful from the moment I entered the doors of the hotel. They were able to provide directions to local business very quickly and easily, and appeared to be concerned with meeting all of my needs as a guest in the hotel. There was some noise in the hallways during the evening, but it is summer and families are vacationing in the San Antonio area, so this was to be expected. The room was a little warm when I first entered, but a quick adjustment of the thermostat almost immediately began to make a difference.
Overall, this was a very comfortable room. Any shortcomings that may have been existent in any amenities or conveniences in the room, were more than made up for by the friendliness and helpfulness of the front desk staff. I would definitely recommend this property to anyone looking for a comfortable hotel that is close to downtown San Antonio, but still provides easy access to local business and restaurants.
August 11, 2014
Rated 4.0 out of 5.0 by jstarrr222 A comfortable and convenient place to stay.
The free shuttle service is fantastic! The rooms are nice, and the bed was comfortable. They are still remodeling, so there were construction areas. The breakfast room was very crowded. Maybe seating could be moved to the lower level? I was thrilled to find Gluten Free muffins!
August 6, 2014
Rated 4.0 out of 5.0 by April40 TCDA Visit
Comfortable bed, courteous staff.
Shuttle service dependable
August 5, 2014
Rated 4.0 out of 5.0 by jehuan Renewed property and good service
The hotel is getting renewed so the rooms are so comfortable and all brand new. Is very close to the riverwalk and they have a convenient shuttle every 30 minutes.
August 3, 2014
Rated 5.0 out of 5.0 by rachel7391 Overall great value
This hotel is not fancy, but eveything is new and up to date. The common areas and guest rooms are very clean. The staff is kind and helpful and they seem to love their jobs. Our room was much roomier than I was expectiing, more like a suite. The sleeper sofa was very helpful. Also, I love that there is a microwave and refrigerator. This was a short stay, but in the future when we stay longer, a fridge would be great. If we return to SA, we will definitely use this hotel.
August 3, 2014
Rated 5.0 out of 5.0 by SusieQusie My Experience at Holiday Inn Express
The room was very clean and comfortable. The staff was friendly and helpful. Please improve the breakfast food. The meats and eggs tasted too processed. Add some wholegrain choices. Also, add baskets to the shelf under the sink for guests to store items such as hair curlers and straighteners, makeup, etc. Another hotel I stayed at had these, and I loved them.
August 2, 2014
Rated 4.0 out of 5.0 by texasrose8 Nice area-good breakfast
Arrived at HIE really late (delayed flights) and very tired. The young lady at the front desk was very nice and friendly. She offered advice and was very helpful. Bed was very comfy.
July 28, 2014
Rated 5.0 out of 5.0 by Houston62 Great service
Great comfortable hotel. Will return and continue to use Holiday Inn Hotels.
July 21, 2014
Rated 5.0 out of 5.0 by Houston62 Always the best hotel
The best hotel to stay in. convenient, clean, comfortable and staff and service is excellent. Thank you.
July 21, 2014
Rated 5.0 out of 5.0 by StuccoMan Great - be careful in a storm
The hotel is great. I was in room 424 and a bad storm with high wind came through. There is something loose on the roof that made a great deal of noise during the storm. That needs to be fixed. Other than that the stay was awesome!!
July 21, 2014
Rated 5.0 out of 5.0 by old soldier Good location and superb breakfast
We enjoyed the shuttle ride to the River Walk. The proximity of the Hotel and easy drive to FT Sam was very important to us since we had to be at FT Sam at 08:00 am for a ceremony. The breakfast was superb and we were surprised by the variety of breakfast items.
July 20, 2014
Rated 5.0 out of 5.0 by tomie2kool spacious room and great service
Great values for a large family if visiting the Riverwalk area of San Antonio. Great shuttle service, it does feel a bit of a ghetto area but there is a security guard in the parking lot. Parking is small. But overall A great value for A large family and good breakfast
July 20, 2014
Rated 5.0 out of 5.0 by Rosewood Good experience
We enjoyed staying. We had 3 rooms for our family. Were glad for the shuttle service.
July 17, 2014
Rated 4.0 out of 5.0 by Beastie6 Enjoyed our stay
Affordable, decent location.. not within walking distance to attractions but easy to get to. Offers shuttle which we didn't use. We stayed here last summer also. They have been remodeling and it's turning out very nice. Our room was clean and seemed updated. The new community breakfast area is nice but small.. breakfast was better than average continental, with a few 'hot' choices. We enjoyed the pool.. was fairly small but never got crowded. There's only one elevator so have to wait sometimes but we survived. We stayed in a suite (2 queens/1 sofa bed) which nicely accommodated our family of 5. Overall very pleased. Would stay again.
July 16, 2014
Rated 5.0 out of 5.0 by mike2807 joey is great
Everyone was great. Great location as long as you never walk east. But excellant view of fireworks. Even with the july 4th crowds your staff and room quality made it great. Get rid of that pancake machine. Its worthless. Your staff could make them quicker and better. I like having a couch but it was uncomfortable. Im having to work hard to find things to complain about. I will stay here again.
July 11, 2014
Rated 4.0 out of 5.0 by familycv Highly recommend and would absolutely stay again.
Comfortable, clean, nice personnel, the renovation taking place is going to look wonderful. The location was a bit unattractive and the hotel was under construction however my overall experience was good. I would highly recommend to anyone who like us are always on the go and use it for sleep and breakfast. I recommend anyone using the shuttle to schedule an early pick up because we had to walk back to the hotel from the Riverwalk due to traffic. Oh and poor girls at the front desk need help! They were juggling customers and phones the whole time we were there.
July 10, 2014