Rated 4.4 out of 5 by 247
Rated 5.0 out of 5.0 by Cheermomhoustontx Awesome staff
Went to San Antonio with Cheer group and had trouble with reservations at another hotel. This hotel worked us in last minute. The staff was so nice and professional. The shuttle service to Riverwalk is awesome, driver was very courteous. Will definitely stay here again.
April 15, 2015
Rated 5.0 out of 5.0 by wmf-forney Always a Great Experience
Have stayed at this location twice, once for a competitive cheer competition, and once for a choir trip. Both times, there were tons of kids, but the staff managed to handle everything with aplomb. :)
April 14, 2015
Rated 5.0 out of 5.0 by Callwein Overall great stay
Our room did face a major traffic artery and made it difficult to sleep with traffic going by. Also there was no sign at street level (unless I missed it) indicating this was the hotel. On the plus side the room was more than adequate and when our stay was unexpectedly cut short the hotel did not charge us for the additional night we were scheduled to stay. Hotel staff was excellent.
April 14, 2015
Rated 5.0 out of 5.0 by SanAntionio4/05 great service from staff
Our train was late coming into the station, the shuttle bus service was to stop at 10:30, our train came in about 10:45. The shuttle bus driver was still there and did come to pick us up at the station, this saving us from walking somewhere we had never been before in a strange town or from getting a cab to take us the short distance we needed to go. This was very nice.
April 13, 2015
Rated 1.0 out of 5.0 by worldtraveler123 Bad service but good location
I had multiple issues when booking my room. The AM desk clerk is extremely rude and it was so bad that I had to call and speak to the general manager who assured me everything would be taken care of. Well.. That was not the case. I will say that he did get me a nice room but that was about it. The next day for breakfast it was 9am and the attendant stop refreshing the food but yet the breakfast isn't over till 930am. The hotel was full of people and there was minimal breakfast left. I thought during Checkin it would be a pleasant experience but the older lady working seemed to not care about the guest. She leans against the counter on her cell phone and doesn't care. The morning of checkout the same lady who I had an issue with regarding my reservation was working with the same nasty attitude that gives this hotel a bad reputation. The only two things and i mean only two things nice about this hotel is the location and the comfortable beds. The rest is nothing great and no one seems to care at this hotel. Also, I had toask for coffee and was looked at like I was stupid because I drink more than one cup of regular during the day and housekeeping only puts one packet which makes only one cup in the room.
April 12, 2015
Rated 5.0 out of 5.0 by K Desai Totally AWSOME!
Most professional and friendly staff.It was service with a smile from beginning to end.
We enjoyed every part of
our stay and actually looked forward to going down to the lobby to chat with the front desk.They treated us with respect and like family.
Even the GM came out to personally greet us and welcome us.He also helped us with certain areas and shopping queries we had,and printed out directions for us.Usually you don't even get to see the GM!
The shuttle service to and from the various attractions was a plus..we didn't miss staying on the river walk!
We actually ran out of our smaller bills to tip the staff and gladly tipped them with more than we normally would.
Thanks to you all for a wonderful and memorable stay.
We look forward to our next visit.
April 12, 2015
Rated 3.0 out of 5.0 by Scot3857 Excellent staff but dated facilities and poor location
The staff was great, but the location was lousy, supposedly close to downtown, but it was a 15-20 minute walk. This was alleviated by a good shuttle service that was frequently available, but still delayed us getting to business meetings on time. Location was also in a sketchy part of town, not somewhere you'd want to walk around by yourself. Internet access was lousy. Breakfast was adequate but got old after a week. The room we had was their largest suite, but was poorly designed; the bathroom was huge, way larger than it needed to be and this space could have been better utilized for living space. But again, the staff was great and served our needs well.
April 11, 2015
Rated 5.0 out of 5.0 by Debbi2 Very nice and clean room with good service
Thoroughly enjoyed the stay. Room was very clean with comfortable bed. Two TV's in the room was a plus (one in the sitting area and one in the bedroom).
April 9, 2015