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Rated 4.0 out of 5 by 125 reviewers.
Rated 3.0 out of 5.0 Noisy Room Experience was good, only problem we had was the room location. The end rooms furthest from the elevator were noisy due to a bar that was located across the street. Motorcycles and loud music past 10:00 PM. Close to downtown, walking distance of about a mile and half from Alamo September 2, 2014
Rated 5.0 out of 5.0 by Great Location This HI is perfectly located in downtown San Antonio. Easy ingress and egress from the highway. The rooms were very tastefully decorated. Excellent beds, pillows and sheets. September 1, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff. Clean updated hotel that was convient to downtown. room was quiet and breakfast food was kept stocked. Staff was very friendly and helpful during my stay. August 30, 2014
Rated 3.0 out of 5.0 by Great Service!! My family and I arrived during the late night/early morning exhausted from a long drive. The staff was friendly and helpful and made us feel right at home. We were in our room quickly and the friendly staff continued throughout our entire visit. The room was good for the price and even thou the area was not the best being inside our room you feel that you are in the best part of town. Breakfast was the normal fake eggs and items such as that, but the cinnamon rolls are fantastic!! I would recommend this property to family and friends! August 26, 2014
Rated 5.0 out of 5.0 by Great Hotel to stay Overnight stay. Easy check in and out, courteous staff. Excellent breakfast - wished there was bacon though. The room was spacious, clean, comfortable bed and pillows. August 25, 2014
Rated 5.0 out of 5.0 by Holiday Inn Downtown San Antonio Good location and friendly staff for your monies worth... August 17, 2014
Rated 5.0 out of 5.0 by Love this hotel I love San Antonio and love staying in this hotel, great location and right next where I want to be. August 13, 2014
Rated 2.0 out of 5.0 by Not as good as the first visit This was our second stay at this location. Our first stay was great and we really enjoyed it. The second visit was not as good. The staff was friendly and helpful. However, the room did not meet our standards for cleanliness. a. The floors were dirty. Something must have been spilled on the carpet as it sticky from a previous guest and never cleaned properly. Overall, the carpet looked dirty. After the maids cleaned the room it appeared the carpet was not vacuumed. b. The shower was not cleaned properly between guest visits. There was hair on the shower wall that was not ours and there was hair in the drain. . c. There was a large “fresh looking” stain on the couch. The couch was so dirty that my wife wouldn’t sit on it until we covered it with a spare blanket. Also the upholstered chair and the throw at the end of the bed had a stains. We never used either one. d. One day we only had one bath towel so one of us had to dry off with the hand towels. That night we checked before we went to bed and there were no bath towels. We called the desk and a set was quickly brought up, but something as basic as towels shouldn’t be missed by the maids. e. We were on the third floor and there was always a long wait for the elevators every morning as people went to breakfast and back to their rooms. We used the stairs several times. No fault of the staff. However, as the morning wore on, maids with their carts used the same elevator which caused more delays. I understand that leaving carts unattended on the floors early in the morning is not done as guests “remove” items, but I’m just surprised there isn’t a second elevator to help reduce wait times for guests and staff. I don’t know how things are done, but it appears most of these issues could have been caught if a checklist was used. For these reasons, we will not be staying at this location again and will probably avoid Holiday Inn Express altogether. August 5, 2014
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