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Rated 4.0 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Great Stay Nice clean hotel, friendly staff! Enjoyed our stay! July 21, 2014
Rated 5.0 out of 5.0 by Great services We reserved a 2 kings + sofa bed for us and 4 children. However, our nephew came along with us on our trip. When we get to the hotel, we thought they will make us change to 2 rooms but they arranged for us a suite with 2 queen beds, 1a sofa bed and a room with a king bed inside for same price. We are very please with their service even though the wifi is a little bit slow but it is okay. Our kids was happy with all those beds and the 3 big TV. Thanks holiday inn staff. July 20, 2014
Rated 1.0 out of 5.0 by Victorian Neighborhood REALLY! Let me say first off the advertisement stated Victorian neighborhood REALLY! What they meant was industrial all around them! There was a noisy biker bar behind us that had motorcycles going all times of the day and night. The freeway was terribly loud outside our window. The room had a terrible odor in it. The couch was horrible, way to small and that was the only thing to sit on , we had the family suite that had 2 bedrooms, with 3 adults and 3 small children and we couldn't sit on anything but the beds, because we didn't want to sit on top of each other. Now onto the continental breakfast that was the worst I have ever seen, and we have stayed in a lot of Holiday Inn Expresses. They did not have enough tables for more than a few families, they had no one restocking the food or cleaning the tables, there was syrup and cereal and food all over the floor, the trash was overflowing, and you would not believe with all the people there they had excepted a delivery (of food for the breakfast I guess) at breakfast time and had it all over the place on top of tables, to where you couldn't even move hardly. The staff behind the counter was ok but some of them really need to figure out that customer service is what they are there for not the other way around. I do have to say that Chris was very helpful. I just now that we have stayed in Holiday Inns for years and this was BY FAR the worst one EVER! We will never stay there again or recommend it to anyone July 14, 2014
Rated 1.0 out of 5.0 by Disagreeable experience We were staying at this hotel during a convention. Due to a mistake on our part we were forced into a single unit. We appreciate the effort by the staff to get us into a room for the night. After this everything went downhill. At midnight we received a call from the desk that we needed to move our truck and trailer because of space in the parking lot. I completely understand this. The part I don't understand is why were we singled out yet when I went out to the parking lot. I counted 5 cars taking multiple parking places yet no one else needed to move there vehicles. The next morning we had to move into a different room for the next night. One of my employees left his shoes in the room. We came back that afternoon and asked the front desk for the shoes. We were told they aren't in the lost and found. This was in a 4 hour period. The morning after still no shoes. If you plan to stay in this hotel please take these items into consideration July 13, 2014
Rated 4.0 out of 5.0 by Review Beds were comfortable, and we loved having the two separate living/sleeping areas. Prices were great. The only problem we had was with the internet service. Front desk couldn't get the problem fixed, and said the problem was probably with our devices. Our devices worked at other hotels during our vacation without any problem at all. All in all, though, we will stay here again if in San Antonio. No recognition for IHG Rewards Club Member, and no points balance filled in on our key card. July 13, 2014
Rated 3.0 out of 5.0 by Traveler Overall an o.k. hotel. Very noisy due to freeway. Beds were very springy. Staff was very accommodating. Could have had a shuttle to save guest parking fees at area lots when sightseeing. July 10, 2014
Rated 2.0 out of 5.0 by Great Front Desk Staff but POOR Breakfast Set Up I wish I could give higher ratings, because the Front Desk Manager was super friendly and helpful. However, the rates at this hotel for a two-night stay were the highest of any on our 4-night stretch. When traveling with our family we appreciate breakfast served at the hotel. While the staff was working diligently, the breakfast was inefficient for the number of families that wanted to eat breakfast. During the rush, another staff member would have been helpful. Items were running out faster than 2 staffers could keep up with. A 20-minute wait in line is NOT what anyone wants on vacation. If the breakfast serving area could be expanded, it would allow for people to spread out in line and possibly go to only the item they are interested in. If you forgot to pick up something, it was very difficult to go back and get it.....if you forgot to get butter and syrup you ended up with very cold pancakes. There was not enough seating. I saw children sitting on the floor. The bathroom door in our room was warped and it scraped the floor when you opened or closed it....annoying in the middle of the night when someone used the one wants to be awakened by a loud scraping sound! July 9, 2014
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