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Rated 4.0 out of 5 by 137 reviewers.
Rated 1.0 out of 5.0 by Property dated, badly in need of improvements Of the 9 IHG properties we stayed in during our recent road trip, this was the only one in which we were disappointed. So much so, that we cut our time at this property from 3 nights to one. We had to move from our first room because the AC was not working. In the second room, the AC was working but the bath towels had holes in them, the sheets were stained and some of the vinyl furniture covering was torn with stuffing protruding through the openings. In the morning, I went to use the exercise room. Both treadmills and the cycling machine were broken. September 22, 2013
Rated 4.0 out of 5.0 by Great location Staff really friendly and helpful. Rooms were really clean. The suites were good size, just wish they had another bathroom in them. We would use this hotel on our next visit. It was close to everything. September 11, 2013
Rated 1.0 out of 5.0 by Too Loud The staff was excellent. However I will not stay at this location because of the noise from across the street. There is a bar called the "Icehouse" just across the street and the music was so loud and constant booming that my daughter and I were unable to get to sleep. It happened 2 nights in a row. Thanks anyway.......sleepless in SA September 5, 2013
Rated 4.0 out of 5.0 by Comfortable bed & big room Visited San Antonio during a 3 week holiday to the SE of the USA. Hotel is a 15 minute walk to the river walk area. Whilst this was ok in the day it was bit too far out to go and eat with kids in the evening and for that reason we preferred to drive out of town to eat. During our stay the hotel was being redecorated and the pool was unavailable one afternoon. Having returned early to use this was disappointing and prior notification would have been helpful. Despite being promised a call to advise when the pool would be available this was never received which left us feeling somewhat under valued as guests. August 31, 2013
Rated 3.0 out of 5.0 by Outdated and Dark Hotel is showing its age. Furniture and decor are at least 20 years old and not that comfortable. Room was clean. Neighborhood was questionable. August 23, 2013
Rated 2.0 out of 5.0 by Overall Fair We stayed there for 2 nights. Rooms were excellent. Manager was not that friendly, little rude. Not smiling much. Breakfast was pathetic. Breads, Muffins were not fresh. Had to tell them about that. Pancake machine was out of order. Luggage trolleys were not available during checkout. Loved the rooms and interior though. August 20, 2013
Rated 3.0 out of 5.0 by Relax, but no so clean. The room wasn't clean. It is very close of downtown. It is a regular hotel but the the cleansed isn't very well. August 17, 2013
Rated 5.0 out of 5.0 by Perfect space for family of 5 We are used to being cramped in a hotel room. We really enjoyed the queen suite. There was no fighting about TV shows either cause we had two televisions. It was a pleasant stay! Breakfast choices could be a little better. Pancake machine was broken during our stay. August 14, 2013
Rated 5.0 out of 5.0 by Great Service Stay started a little bumpy but the problem was taken care of right away, we stay in a lot of HIE properties the lady who worked the front desk on the first couple of days of our stay was THE BEST we have ever encountered at any Holiday Inn properties . I may be wrong on name even though she always remembered ours was Jose August 14, 2013
Rated 5.0 out of 5.0 by Great hotel Comfortable bedding, great service, clean, cozy feeling and great breakfast bar August 13, 2013
Rated 5.0 out of 5.0 by Families will feel welcomed. Very safe and clean. Close to all the city attractions and the staff was very friendly. August 11, 2013
Rated 4.0 out of 5.0 by Nice clean hotel We really enjoyed our selves unfortunately the hotel was near a club, which made it hard to get to sleep. August 2, 2013
Rated 5.0 out of 5.0 by Spacious room and great service Stayed at this location for 4 nights, everything was wonderful. The room was spacious with a separate living room area divided with a door, 2 TVs, and comfy beds. The location was close to downtown, although we did not attempt to walk to Riverwalk. We would definitely stay again, great value! July 31, 2013
Rated 5.0 out of 5.0 by best hotel stay ever the rooms were very clean. the staff were very helpful. breakfast was great. July 28, 2013
Rated 4.0 out of 5.0 by Great service. Me & my family stayed here July 19th & July 20th...the staff was great. Location was perfect too for where we wanted to go to stuff. The night person was even great at getting the room above ours to quiet down since they were running and stomping for a good hour as we were trying to go to sleep. Only setback that I felt the hotel needs to fix is the need for a larger parking lot. When we would come back at night after being gone all day long the lack of parking spaces was not good. We either had to park on the street or in the fire lanes in front of the hotel. July 26, 2013
Rated 4.0 out of 5.0 by Perfect for our stay Hotel is clean and everything what is needed is available. Staff is friendly and competent. Perfect choice for our stay in San Antonio. July 22, 2013
Rated 5.0 out of 5.0 by Staff are VERY Customer Service Orientated!!! The staff could not have done better. They were extremely accommodating! Well done! July 21, 2013
Rated 3.0 out of 5.0 by Wonderful room and service We were able to stay for a week and had excellent service from the front desk and housekeeping. Our only negative comment is that there is only a Pizza Hut within walking distance for purchasing food. The rooms were large with great sitting room. We enjoyed the two TVs in the room to keep everyone happy. We were sad to say goodbye to such a helpful front desk. July 10, 2013
Rated 5.0 out of 5.0 by Great Service The staff was very helpfull and friendly during my stay. Anything I needed they were happy to help. Clean and comfortable rooms. This was one of the better stays away from home I have had. Thank you. July 5, 2013
Rated 1.0 out of 5.0 by Terrible experience I will not be back. Roach crawled out from under pillow on bed, long hair in other bed. Second room had awful smell and air conditioner did not work well. Front desk fell thru on promise to get us a cab. Found out 15 minutes before departure time they could not get a cab. June 8, 2013
Rated 5.0 out of 5.0 by Great Stay Have stayed here before, always a pleasure. Would recomend to others. Helps that it's across the street from a nice watering hole. May 25, 2013
Rated 5.0 out of 5.0 by Great Stay Had a great stay. Breakfast was great. Our training location was across the street. May 21, 2013
Rated 5.0 out of 5.0 by Great place to relax and get a GREAT nights sleep Very friendly staff. Always greeted you when you were in the lobby. Never ran out of food even with two baseball teams staying at the hotel. One night the decaf coffee was out and the manager apologized and quickly made a pot for us. May 8, 2013
Rated 4.0 out of 5.0 by Great staff and comfortable room We enjoyed our 3 night stay here. Rooms were very comfortable and roomy, staff was very helpful and friendly. Hotel was close to river walk and many other attractions. Breakfast buffet was a little limited on choices. Overall we were very pleased with location and staff. April 25, 2013
Rated 5.0 out of 5.0 by Spacious rooms The room we had enabled us to have family visit us during our days/nights there. April 13, 2013
Rated 4.0 out of 5.0 by comfortable bed for a overnight stay, my experience was wonderful will definitely book again with this location next time am in town April 12, 2013
Rated 2.0 out of 5.0 by Would not rocommend As a Priority Club member, I must say that I have been to many Holiday Inn's before and I was very disappointed in this one. After having found a huge bug in my room, I went to discuss the matter with the manager Cindy. She was extremely snippy to me and when I told her that I thought part of the problem was that my room was never vacuumed, she questioned me on how I knew that. I have been involved with customer service for many years and this manager should not be allowed to deal with the public. I must say that the rest of the staff was very nice and helpful. Another problem was that although the food was good, there was never enough seats available. They need to put in more tables or expand the dining area. One morning I asked if we could sit by the pool with our food and was told that it is locked until 10 am. We had no where to sit and eat our breakfast. April 6, 2013
Rated 3.0 out of 5.0 by Great late night check in As a Priority Club member I was treated like a king upon arrival. The room was large with many in-room amenities. The room was quiet and bed comfortable. Some things to improve: 1. Reduce the cost, especially during non-peak times 2. Install an ATM machine. I had to go 1/4 mile down the road to a Holiday Inn to get cash. 3. The layout of the lobby was quite crowded. The business center was a small desk with a breakfast table type chair, a computer and printer right next to the entry into the main lobby. A bit noisy and chilly everytime the door opened or when there were 25 folks in the breakfast area trying to find seating. 4. Breakfast - weekday non-peak was quite crowded. Add square footage for breakfast area to handle the crowd. Breakfast was located 15 feet from the front desk. 5. Improve the back stairs to get to the car. Back stairs looked like a budget hotel add on. 6. Housekeeping carts were stored in room adjacent to the front lobby. Door was left open day & night to that housekeeping room, not lending the reception desk to quite the world-class experience that I was expecting. 7. Recommend improved relationship with cab companies. I almost missed my train in the morning even though desk customer rep contacted taxi company the night before and only a 2 mile trip to the Amtrak station. Partner with the correct service providers to delight the customer. Thanks - April 2, 2013
Rated 5.0 out of 5.0 by Comfortable stay The hotel is not fancy but is well maintained. The environment is nice. The room is comfortable, quiet and convenient (with microwave oven, coffee brewer, and refrigerator). All the people work there are very nice and helpful, including staff at the front desk, the ladies who are preparing breakfast and the cleaning crew. They answered our questions quickly and provided things we asked. The breakfast is decent and with some nice choices. Parking space is plenty except the first night when a big group of youth arrived. Still we managed to find a spot. Overall, this hotel provides the best value and nice experience! We'd like to thank the staff! March 7, 2013
Rated 5.0 out of 5.0 by Good place to stay in San Antonio I was initially hesitant to stay at this location because the parking lot was nearly empty, and it was located in an area of town that I was not familiar. I was pleasantly surprised when I entered the lobby to find the property was very clean and comfortable, with an "updated" feel to it. The front desk service was very prompt and courteous. My room was clean, spacious, and comfortable. Location-wise, this place is in a great location with many excellent places to eat nearby, and convenient access to freeways. In short, I would not hesitate to recommend this location to any traveller staying in San Antonio. March 4, 2013
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