Rated 4.1 out of 5 by 247
Rated 5.0 out of 5.0 by savvysquid Staff was great, room was clean
As mentioned in the title, the staff would very friendly and attentive. The room was well cleaned every day. The hotel is being renovated, so there was no fitness equipment in the exercise room, but I got enough exercise by walking the Riverwalk.
July 2, 2015
Rated 1.0 out of 5.0 by Ruben30 Dirty, Poor Customer Service
1ST room we were given had hair all in bathtub. 2nd room we were given the sheets and comforter were stained, the carpet was torn, carpet was not vacuumed well, front desk staff was rude, we asked housekeeping to change bedding after son had accident which I specifically explained to them they changed the sheets but not the comforter, when I questioned housekeeping she said they didn't see a wet spot and when bedding is requested to be changed they only change sheets,they said I should have been more specific when I said accident they didn't know what type of accident he had, they sent a housekeeper up to change the whole bedding and she came in on her personal cell phone talking in Spanish I guess she didn't realize we speak Spanish she was talking about buying liquor for the evening, when we tried to talk to her she put her hand up and went on talking on her phone, halls and lobby were dirty, housekeeping did not clean our room on a daily basis, we were given washrags that were completely stained and had hair on them, at breakfast pancake maker was out of order the first two days, no butter the first two days, ran out of biscuits the second day, breakfast foods were burnt and not edible, front desk staff was rude, our last night there we went to leave but couldn't because they allowed a guest to park their work truck in a fire zone blocking us in, they were not able to reach the guest so my husband had to drive over curb to get out, when we returned 4 hours later the vehicle was still there and there was no other parking the parking lot was full, we asked the front desk clerk to have the truck moved so we could get back in the spot, he just laughed at me and ignored me, we had problems with the a/c our first night it was not fixed until the following day we were given a fan for the night, WiFi did not work the entire time we were there. We left a list for housekeeping on a daily basis asking them to clean counters and tables and vacuum, mop bathroom floor, clean mirrors, none of which was done. Lobby had no a/c very hot, breakfast was miserable since it was in the lobby, no lobby restroom, hallways and stairs hot and humid, hotel needs updating
June 30, 2015
Rated 5.0 out of 5.0 by mcgp clean room, comfortable bed, exceeds expectations
Our stay was excellent! We loved it so much! Definitely returning to this particular hotel. Only drawback was the small restroom; wish it would have been more spacious. But overall excellent place to stay.
June 30, 2015