Rated 4.0 out of 5 by 113
Rated 1.0 out of 5.0 by mojoe83 Victorian Neighborhood REALLY!
Let me say first off the advertisement stated Victorian neighborhood
REALLY! What they meant was industrial all around them!
There was a noisy biker bar behind us that had motorcycles going all times of the day and night. The freeway was terribly loud outside our window. The room had a terrible odor in it. The couch was horrible, way to small and that was the only thing to sit on , we had the family suite that had 2 bedrooms, with 3 adults and 3 small children and we couldn't sit on anything but the beds, because we didn't want to sit on top of each other.
Now onto the continental breakfast that was the worst I have ever seen, and we have stayed in a lot of Holiday Inn Expresses. They did not have enough tables for more than a few families, they had no one restocking the food or cleaning the tables, there was syrup and cereal and food all over the floor, the trash was overflowing, and you would not believe with all the people there they had excepted a delivery (of food for the breakfast I guess) at breakfast time and had it all over the place on top of tables, to where you couldn't even move hardly.
The staff behind the counter was ok but some of them really need to figure out that customer service is what they are there for not the other way around. I do have to say that Chris was very helpful.
I just now that we have stayed in Holiday Inns for years and this was BY FAR the worst one EVER!
We will never stay there again or recommend it to anyone
July 14, 2014
Rated 1.0 out of 5.0 by modfan Disagreeable experience
We were staying at this hotel during a convention. Due to a mistake on our part we were forced into a single unit. We appreciate the effort by the staff to get us into a room for the night. After this everything went downhill. At midnight we received a call from the desk that we needed to move our truck and trailer because of space in the parking lot. I completely understand this. The part I don't understand is why were we singled out yet when I went out to the parking lot. I counted 5 cars taking multiple parking places yet no one else needed to move there vehicles.
The next morning we had to move into a different room for the next night. One of my employees left his shoes in the room. We came back that afternoon and asked the front desk for the shoes. We were told they aren't in the lost and found. This was in a 4 hour period. The morning after still no shoes.
If you plan to stay in this hotel please take these items into consideration
July 13, 2014
Rated 4.0 out of 5.0 by lydrenee Review
Beds were comfortable, and we loved having the two separate living/sleeping areas. Prices were great. The only problem we had was with the internet service. Front desk couldn't get the problem fixed, and said the problem was probably with our devices. Our devices worked at other hotels during our vacation without any problem at all. All in all, though, we will stay here again if in San Antonio. No recognition for IHG Rewards Club Member, and no points balance filled in on our key card.
July 13, 2014