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Rated 3.9 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Comfortable, convenient room. Nice place to stay. Professional staff, location was excellent for both business and pleasure. August 3, 2014
Rated 5.0 out of 5.0 by More than wonderful!! We stayed here for three weeks and every single employee we encountered was attentive, cheerful and helpful. Our stay was so enjoyable during a difficult time for us. The Staff bent over backwards to make us comfortable and feel at home. We highly recommend this specific location. The cleaning staff kept everything spotless with a smile. We have stayed in five star hotels that were not one bit better than this!! August 1, 2014
Rated 5.0 out of 5.0 by A little pricey The hotel was nice but a bit pricey for what you get. Breakfast was way overcrowded and the poor staff was overwhelmed. She did an excellent job of trying to maintain but the crowd was way to much just for one person. The people were a bit nasty too so that didn't help much. Other than that the room was clean and the staff was excelent. July 31, 2014
Rated 5.0 out of 5.0 by Comfortable Great stay. And I loved the service. I will defiantly stay again. July 29, 2014
Rated 5.0 out of 5.0 by Location Great. Location nice staff. And clean hotel. We dont need more July 28, 2014
Rated 5.0 out of 5.0 by Great Staff and good location!!!! I had a really great stay at this hotel. I brought my family for vacation and we weren't far from anything. Downtown was on 20 minutes away and 7 to 10 minutes from Sea World. The staff was very nice and helpful with any questions. I will defiantly come back and visit here again!!! July 28, 2014
Rated 5.0 out of 5.0 by Excellent stay I have no complaints about the hotel, it's staff, location. Great place to stay! July 27, 2014
Rated 3.0 out of 5.0 by Disappointed with room assignment I booked online at the IHG website as usual. When we arrived, I was not told we were demoted to a regular room instead of a suite. We figured that out when we opened the door. The only explanation I received was that the assistant manager changed the room. I asked for a discount but they did not accomodate us. We have stayed at this hotel for three years but we may reconsider next year. By the way, we are IHG reward club members. Apparently, that is insignificant. The bottom line is that no one went out of their way to accomodate us after THEY changed the room. July 23, 2014
Rated 5.0 out of 5.0 by Relaxing Stay My stay at this hotel was awesome like usual. the staff was great and courteous. They were very knowledgeable and always was greeted with a smile. Nothing was too small for them to take care of. July 22, 2014
Rated 5.0 out of 5.0 Great place to stay.... Haven't stayed at a Holiday Inn for years...this will now change...found the staff to be efficient and friendly...really enjoyed our stay...only complaint was that my wife thought the lighting could be better in the complaints... well recommend this particular hotel to others... July 21, 2014
Rated 5.0 out of 5.0 by Best Staff of any hotel i have stayed at Awesome staff very courteous and informative. Loved everything about this property. July 21, 2014
Rated 5.0 out of 5.0 by This is why we prefer to stay at HIEx! We got what we have learned to expect at Holiday Inn Express: a clean room, home-like amenities like a refrigerator, and a good night's sleep. And we got things beyond our expectations: personal and swift service when there was a hitch; and staff asking above-and-beyond questions to make the stay enjoyable. Bravo to the HIEx staff here! This was a great place to stay for our family as it provided easy access to the reason we were in San Antonio, Sea World! July 18, 2014
Rated 2.0 out of 5.0 by Poor Housekeeping We stayed at this hotel for 5 nights and was very disappointed. We stay exclusively at Holiday Inn Express's when we travel because of the wonderful service we have. This hotel was horrible! Every night when we got back to the hotel we had to go to the front desk because housekeeping had forgotten something. One time it was only a box of Kleenex but 2 times they took our dirty towels and did not replace them with clean ones. One time the front desk even told us that we were on the no service list, which we had not requested. And even if we had been on the list why did they come in and take the dirty towels and trash but not replace the towels nor the garbage can liners? The bed was not made nor had the room been vacuumed. On night 3 we came back and could not get in our room because the keys had been deactivated! When my husband finally complained on the final night of our stay he was told there would be a credit issued for our inconvenience and noticed when we got home we were credited $30. Not much on our total bill. And breakfast was a joke! 2 of the mornings the cinnamon rolls were not available, period. Never was there enough food for the amount of guests that were at the hotel. Breakfast area was filthy. I would NOT recommend this hotel to anyone. July 15, 2014
Rated 4.0 out of 5.0 by Good hotel for vacationers, average for business travel This hotel met my basic expectations: good bed, hot shower, available coffee, wifi internet access. Some minor issues should be addressed, such as having a proper aerator on the bathroom sink, adequate lighting in the bathroom, de-scaling the shower head so water flows properly. WiFi was variable, making it a little slower to do my job at times. It seemed tied to the TV service, as cable viewing also became spotty during these times. The breakfast was about what you'd expect, but I could sure use healthier options. And proper cleaning after breakfast needs to happen. Sticky tables from families enjoying pancakces with their children is not fun for the business traveler later in the day. Overall it was a decent visit, though I wouldn't call it perfect. July 14, 2014
Rated 2.0 out of 5.0 by Staff Great Only problem, went down for breakfast, much of the food was depleted. In course of the morning, made three (3) trips down for coffee; pot was empty or gone each time. Left and went out to eat for breakfast and coffee. BUT, desk staff were great with every interaction. July 11, 2014
Rated 1.0 out of 5.0 by Dirty Hotel Room and common areas extremely dirty with hair and dust. Staff shows no interest in their jobs or trying to make a good impression representing this hotel chain. Do not recommend this hotel and would avoid staying at this hotel July 10, 2014
Rated 4.0 out of 5.0 by Room Clean and comfortable room. the bathroom was clean. Service to the room was conducted and restocked each day. July 9, 2014
Rated 2.0 out of 5.0 by terrible bed and pillows did not pay what i thought i was going to pay....i came into town for death of my nephew and did not have it in my heart to sit and talk to folks about discrepancies..... July 8, 2014
Rated 3.0 out of 5.0 by Breakfeast The Breakfeast tables did not sit on the tile floor that kept them still so a person could eat on them. The coffee ran out and I asked for a replacement coffee container. I then had to wait about 15 minutes to get my coffee. July 8, 2014
Rated 5.0 out of 5.0 by Excelente servicio y Amigable Personal La estadia fue excelente relajacion total. Empleados amigables y eficas. Excelente los cuartos y banos. El desayuno era variado y las horas eran comodas para el desayuno. July 7, 2014
Rated 5.0 out of 5.0 by Great quick stay The front desk workers were great. They helped me with directions to a place we needed to be, even printed the directions. The room was warm when we arrived but quickly cooled off. Every area was neat and clean. The staff was very friendly, everyone was attentive and working. I was impressed and would be happy to stay again. July 6, 2014
Rated 3.0 out of 5.0 by Ok place to stay Room was comfortable, convenient to tourist attractions July 4, 2014
Rated 3.0 out of 5.0 by decent hotel Helpful staff at front desk, but the hotel was full and their dining area is small and quality of food is not that great. July 3, 2014
Rated 3.0 out of 5.0 by Awesome Stay all staff employees were great and nice very comfortable beds and breakfast was awesome will stay here again without hesitation the only negative thing here it smells kind of fishy downstairs on the first floor and they need a new ball for the basketball court at the swimming pool July 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Enjoyed everything at the Hotel being a senior, I loved the pool and hot tub area where i could exercise and feel free to move around. The room was wonderful and very relaxing. I never felt like I was cramped or closed in, The AC was wonderful and you never felt uncomfortable because of the tempertures. July 2, 2014
Rated 3.0 out of 5.0 by quiet room vey quiet room. Children in the next room and we never heard them. July 1, 2014
Rated 3.0 out of 5.0 by Hopeful for next time Overall, I think we would give this location another try. There's always going to be issues, but they need to be resolved and not pacified. I think the staff could be a little more friendly and they need to remember to acknowledge Reward Club members. I have high expectations from the time I walk in the lobby until I check out and they weren't met this time. Hopefully, next time will be better! June 30, 2014
Rated 3.0 out of 5.0 by Good for families, not for business travelers. Stayed at this hotel for a business meeting, good for families with children who like to run up and down the halls yelling and screaming and slamming doors, not so much for a business traveler that needs sleep. Staff was fantastic, very helpful, good location around numerous restaurants. Would recommend the hotel for people on vacation. June 29, 2014
Rated 5.0 out of 5.0 by Nice and Relaxing I just needed to get away for the weekend and i chose a very great place. First if you need to go anywhere you don't have to drive far because the hotel in a great location. Second If f you wanna feel like your at home this is the right hotel. The staff was friendly and made my stay a pleasant one. June 25, 2014
Rated 5.0 out of 5.0 by Staff Extremley friendly We had a great stay!!!! Upon our arrival we were greeted by a nice smile and a friendly Hello. They had great breakfest and the staff at the front desk were there to meet our every need. wheter it was for simple direction or with help printing out tickets. Rooms were clean and by far the best made beds I have seen. From top to bottom this hotel was a stay me and my family will remeber. Will surely revisit and tell friends and family about this hotel. June 25, 2014
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