Rated 3.9 out of 5 by 288
Rated 4.0 out of 5.0 by Verified Reviewer comfortable bed
everything was good about this room, but either the air conditioner or the refrigerator was making an incredible noise during the night which woke me several times...to their credit the staff relocated me to another room the next night that was much quieter
May 23, 2016
Rated 4.0 out of 5.0 by Claudia74 Good clean rooms
The rooms and bathrooms are clean. If room is located near the lobby you will hear all noises that come from the lobby and dinning area. Also, the lamps had burned out light bulbs (I never had the time or energy to advise staff of burned out bulbs). Finding an outlet to charge phone was had to find. I have stayed at this hotel before in an upstairs room and there was hardly any outside noise and all light bulbs were working properly. If you're looking for a clean and safe area this is the hotel for you. However, just stay on top of service staff.
May 10, 2016
Rated 5.0 out of 5.0 by B1GMO60 Staff 5*****
Great service. Kind and courteous. Always greet you, whether you're leaving or entering the property.
May 3, 2016
Rated 5.0 out of 5.0 by B1GMO60 Breakfast Offers
Please open Breakfast sooner, many travelling business people cannot wait until 730 AM to start breakfast.
April 26, 2016
Rated 2.0 out of 5.0 by FamilyManMaster Nice staff, bad room.
Front staff is friendly, but the room in which we stayed left much to be desired. I honestly don't think the rooms would meet a corporate standard. The suite we stayed in had used tissues sitting atop the dispenser, mildew next to the tub, the tub itself was chipped, and I'm not sure if it was a coffee or blood stain on the wall.
Additionally, both the front door and bathroom doors need to be adjusted. They required a decent amount of force to close, the bathroom sink was slow to drain, but luckily we were able to use the wet bar sink as a back up.
I notified the front desk the morning after our stay and asked for the manager to give me a call. He was to arrive 30 minutes or so after my request was made. I never got a call.
Although the hotel can't really control what other people do, we did notice another guest with his son (probably 8 years old or so) in the pool. The man stripped his boy naked and rubbed him down with sun screen. Not sure why he needed to strip his boy naked, but my daughter of the same age didn't need to see that.
Holiday Inn Express is my hotel of choice, however I will not be staying in this particular hotel again.
April 25, 2016
Rated 1.0 out of 5.0 by sweetieman A Very Odd Stay
In the past, I have always stayed at a Holiday Inn Express and have had excellent experiences but this was not the case. There were several issues with the room like the bathtub leaked all over the bathroom floor, missing wall fixtures, and outlets in the wall. I brought this up to management and they sound totally surprised but did nothing to so that they were sorry. I will use Holiday Inn Express again but not at this location.
April 13, 2016
Rated 3.0 out of 5.0 by Ronda68 2 day stay
We needed a room for a short time and selected Holiday Inn because of the name. When we got in the room we discovered lighting in the entryway was out. Then after we returned, we found our door ajar. We discovered it happened after the maid left. Nothing was missing so we didn't say anything to management.
April 4, 2016
Rated 5.0 out of 5.0 by LTSH_WATSON COMFORTABLE BED
I WOULD RECOMMEND THIS HOTEL TO EVERYONE. IT'S CLOSE TO FOOD PLACES AND SEAWORLD. THE LOCATION IS GREAT TO A LOT OF THINGS AS WELL. IT'S LIKE 20 MIN FROM DOWNTOWN SAN ANTOINIO AS WELL.
March 30, 2016