Rated 3.9 out of 5 by 239
Rated 4.0 out of 5.0 by Female first timer Very comfortable bed
I didn't like the fact that we had to wait for food to be brought out instead of staff getting plates and forks when there were some already there. The fact that there was only one person cleaning and not getting food for customers waiting. I also asked the staff to bring more towels since there were four of us staying at that room, but I don't know if she forgot or she is just supposed to have three towels per room. We paid for four persons staying there so I figured we would get enough towels for all three nights we stayed there. Another thing that bothered me was that the room did not have the latch on door to keep it from opening which is why I didn't exactly make me feel safe. If I do decide to stay there again I will make sure I get the four star service this hotel claims to have.
August 26, 2015
Rated 5.0 out of 5.0 by 7HO$T Comfortable and clean
I recommend this stay to anyone. The place was clean, comfortable, and a great location near restaurants and seaworld
August 16, 2015
Rated 2.0 out of 5.0 by Familia VF Habitaciones amplias y Comodas
Es un hotel de fácil acceso por estar en una avenida, cerca de Sea World y La Cantera
August 4, 2015
Rated 5.0 out of 5.0 by hlc27 Great Staff
The staff was so gracious. The rooms were clean, and comfortable and the pool area was well kept.
August 3, 2015
Rated 5.0 out of 5.0 by Granny Laura another great night's sleep
We always try to stay at this Holiday Inn Express when in the San Antonio area to see our grandchildren. Sometimes we bring them to motel with us so we can spend more time at the pool with them. We have never had a bad experience at this location.
August 2, 2015
Rated 4.0 out of 5.0 by GrandmaBecky Overall experience
Not the hotels fault, but had alot of loud people in rooms on the 2nd floor. Doors slamming in middle of night, loud voices. One night someone tried to get in our room, then we heard him and someone else agruing in hall way.
You all have laundry facility, but not any quarters to pass out to guests. This actually happened at 2 different Holiday Inns we stayed at on this outing.
Other than that, the experience was good.
July 31, 2015
Rated 1.0 out of 5.0 by spire member Ruined vacation
Musty, wore out beds, rude staff and poor housekeeping just the start. Called to complain the front desk put me on hold for 22 minutes I called on a second phone the same person answered and then she said the manager was at lunch. Called back an hour later and she told me he was still not in I left my number with her and have yet to recieve a call back. But that was par for the course since at the beginning they lost my reservation and sent us on a wild goose chase aroun San Antonio. They said they would refund 15000 points on my account for their mix up and that never happened. I have never in my 27 years as a member with this brand been treated so shabbily.
July 31, 2015
Rated 4.0 out of 5.0 by Pily2015 Cold water
We have cold water to take shower one day and nobody help to resolved it
July 28, 2015